M&C Caribbean Market

[redacted] M&C Caribbean Market S Governors Ave Dover, DE [redacted] To whom it may concerns, Dear Mr./Mrs My name is [redacted] ***s the owner of M&C Caribbean Market located at S Governors AveDover, DE I'm so sorry for taking too long to reply back but the reason for that is because I received this mail from the business next doorThe main reason of this memo is for the complaint that had been filed to my storeAll my products come from distributor like Gya Foods, United Brands, Iberia Foods, Madame Gougouse, etc...and the products that the customer's complaint is from Gya FoodsThe expiration on a Gya product usually two, three years depend on the products, but because of customer that we have, our products rarely stay in my for that longWe do inventory in the store every three months for the benefits of the store and the productsSo, why someone complaint about our store's product? The decision stays at Revdex.com's office and the Revdex.com is welcome to send any inspector for an inspection Any further information needed please feel free to contact me at the address above or call me at [redacted] Thank you! Sincerely, [redacted] ***s

As stated by the Business.The Customer’s Complaint reply1)She had in her possession since May 30th the estimate for both procedures that she is referring to as the contractShe took them home to go over them with her family and think them overThe estimates are generated from our Industry standard veterinary software program in EnglishThese are the exact same estimates that were reprinted in office that her husband signed prior to surgeryI would find this very odd if she did not go over them with her family in the decision making process as that was the purpose in her taking them home 2) A language issue was NOT the reason he signed the estimatesEven in her own words: "He signed them because he thought that was what she wanted"Therefore, regardless of what language the estimate was in he was signing it based on his belief of her wishesI would like to add at this time that what he signed for is also what she made the appointment for 3)The Customer failed to Inform us that the person bringing In the pet was a Spanish' speakerHe did have two bilingual people with him and waved off their Interpretation indicating to us that he understoodIt is not up to us to decide a person is feigning understanding No one can Judge another person “understands". In any contractual agreement it is up to the person signing to make certain that they clarify any part that they do not understand prior to signing it! Regardless of language provided his legal signature and indication of his understandingIndicates legal agreement, consent and approval, unless one is intending to mislead or attempting to defraud a business 4) as previously stated: the Customer made the appointment for the neuter and the ear clopping after having the estimate at home for several months, Originally she wanted the surgery to be Thursday bull we could only do both procedures on Friday and the appointment was made with her for Friday instead due to accommodate her and have both procedures done 5) We did not change the appointment with the husbandThe receptionist had all the paper work from the drop off appointment ready on the counter prior to his entry into the building and this was given and gone over with his at the other counterThere was no paper work added or appointments change made after this arrivalI will also send you the original appointment sheet which has on it what it was made for, by whom, and the date it was made 6) Adobe Animal Hospital has ten qualified bilingual staff members proficient In English and SpanishTwo of these member were present but in an emergency Surgery at the time of his entranceHowever one could have been made available to translate for him Had He Not Failed to indicate any lack of understanding of the documents he voluntarily signedWhen surgery was over, one of these members who is obviously Hispanic did take the dog to the back from himIf he had any lingering questions he could have asked her thenHe also could have waited for Lourdes (our other receptionist) to come in who also speaks SpanishShe came to work just as he was leavingWe would have accommodated him in anyway needed if he had not indicated that he already understand and had actually waved away assistanceWe also had no other reason to believe there would be any issues as he was just finalizing what his wife had made the appointment for with us and he was signing what he believed she wanted also ***., DVM

stated by the Business.I will make a short statement1)I refused her service after she made a scene in the lobby and then in the room yelled that she was going to sue me.2)Her dog stayed here postoperative until around noonIt was not in painIt was happy and eating and bright
and alert.3)Her husband had her two sons to interpret when needed and I am happy to send you the video of the whole transaction visually (there is no sound) It is obvious he understood and if he did not he should not have signed anythingThe fact is he did which gave me legal permission to neuter the pet.4)The appointment was made by her for the neuter and croppingA reminder call was made that stated that the night prior to the procedure also.5)The ears looked good at the no charge appointment MondayThe foam just had to be replaced in the ears.6)I have much substantiation in my records for all I am saying.7)She was given the remainder of what was owed the same day as the firing.8)The vet she saw after she was here said the E collar was so beat up that he had to replace it (it was not like that when I saw the pet) and one of the sutures on the right ear had started to unravel and he took it back a couple of loops and retied it(Note: This is something I would have done if they had not threatened me )It is possible the dog was being overactive or trying to rub at the ear.9)She was told at the initial appointment in May that I would not do the tow procedures together until the dog was months of age and she waited until it was of age.10) At the time I also had a hour emergency line they could have reached me on if something was not rightThey never called itIf someone hurt my pet and did surgery on it that was not supposed to have been done I would not have waitedI would have been calling immediately.This is just a beginning summaryThere are pages on this case that I would love to send to you via FAXAlso I would love to send the video of the husband and my receptionist interacting for a good period of time going over everything. Thanks** **, DVM

*** *** M&C Caribbean Market S Governors Ave Dover, DE *** To whom it may concerns, Dear Mr./Mrs My name is *** ***s the owner of M&C Caribbean Market located at S
Governors AveDover, DE I'm so sorry for taking too long to reply back but the reason for that is because I received this mail from the business next doorThe main reason of this memo is for the complaint that had been filed to my storeAll my products come from distributor like Gya Foods, United Brands, Iberia Foods, Madame Gougouse, etc...and the products that the customer's complaint is from Gya FoodsThe expiration on a Gya product usually two, three years depend on the products, but because of customer that we have, our products rarely stay in my for that longWe do inventory in the store every three months for the benefits of the store and the productsSo, why someone complaint about our store's product? The decision stays at Revdex.com's office and the Revdex.com is welcome to send any inspector for an inspection Any further information needed please feel free to contact me at the address above or call me at *** Thank you! Sincerely, *** ***s

This will be brief . 1)Our answering machine is checked daily and has NEVER been full in yearsBut lets "pretend" that it was She then admits that she never attempted contacting us after the "failed" attemptSo we were NEVER contacted to cancel her appointmentThere is
no valid reason for thisOnly non nonsensical excusesIt is explained to all of our clients in writing, by signs in our office, verbally when all appointments are made and on reminder calls for the appointments for the next day, that if you do not cancel your appointment there is a missed appointment fee.2)After numerous attempts to resolve this over the years she agreed to come in prior to being sent into collectionsShe was told we closed early (I have that conversation in the record with the receptionist) and then she left a note after we were closed stating that " as we were closed that made us even."Good try but this is not a game, it is a business.No attempt to pay over phone, by check in the mail, etc (Does anyone think she really tried to resolve this issue???)If she would have come to pay prior to collections the interest is typically reduced at my discretionAs she made no REAL attempt to resolve this and left a sarcastic letter the only resolution was to send her to collections.If she wants to clean up her credit she needs to pay the bill to collections

Complaint:
I am rejecting this response because:7/29/I had INQUIRED over the phone out of curiosity if neutering was something they could POSSIBLY do together she went to check with the vet and returned to tell me they could but it could not be done at this specific appointment and offered to change itI said no that's ok, I JUST WANT THE EAR CROPPING DONEShe said ok that's fine and the appointment was set.NOTE:I, unfortunately went out of town the day before the appointment (see last page of scanned documents) and my husband was to drop off Seven at the appointmentI assume the office staff thought I didn't want the neutering because I would have to change the appointmentThey possibly determined later that there would be time and offered it to my husband when he showed up to the appointmentUnfortunately my husband did not understand what he was signingHe is Spanish speaking ONLY, the receptionist did not speak Spanish, they did not have an interpreter available at the vet's office and the documents were not provided in SpanishMy year old son and my year old nephew were there and they do speak English but do not understand what neutering meansI don't wish to respond now to all the comments that were made. The California Government Consumer Affairs Law (see documents) states; The foreign language translation must be given to the consumer before the consumer signs the contractThe seller or creditor must give the consumer the foreign-language translation whether or not the consumer requests itThe foreign-language translation must include the proposed contract terms, such as purchase price, finance charges, payment amount, etc.It also states; Contracts in which the foreign language-speaking consumer has negotiated the contract through his or her own interpreter (with limitations, see below).However, the last exception applies only if the consumer's interpreter is able to speak fluently and read with full understanding both the English and the foreign languageIn addition, the interpreter cannot be a minor (under years of age)Nor may the interpreter be employed or made available by or through the person engaged in the trade or business. It also states;If a trade or business that is required to provide a foreign-language translation fails to do so, the consumer can rescind (cancel) the contract or agreement, in which event the law governing cancellation of contracts will apply.3 The consumer can cancel the contract even if it has been assigned to a financial institution; but in that event, the consumer must look to the original trade or business for a return of the amounts he or she has paidIf the consumer received any goods, the goods must be returned to the original trade or business
For full page of California Government Consumer affairs Foreign Language of Consumer Contracts see documents attached to case.In conclusion all I can say is that I understand that this was all miscommunication and bad circumstances but this could have all been avoided if they could have simply followed the lawThese are my rights and I intend to exercise themI want full refund and reimbursement for the extra charges incurred because of me having to look for alternate care
Regards,
P*** ***
I WILL BE FAXING DOCUMENTS OVER