Update from counsel on behalf of company:I write as counsel on behalf of the company which has been the subject of the complaint maintained under the above number.Please advise the complainant that the process to have the lien removed commenced as soon as I was made aware that the bill had been paid. We have no control over the speed by which the recorder filed the necessary paperwork that we prepared and mailed.However, I have confirmed by inspection of county records that the lien was released on 2/10. Thank you.[redacted]
The facts that are being brought up in Mrs. [redacted]'s complaint are simply not true. Not that it matters because we treat every customer the same but her contract was for $27,000 and was for 21 windows to be installed on 9/1/14. That date was selected based off the delivery time given to us...
(Gunton - the distributor) from Pella (the manufacture)as to when we would receive the product. On 8/25 we found out that the majority of the product on [redacted]'s order was going to be delinquent from the manufacture and we reached out to the [redacted]'s to explain that we would not be able to meet the 9/1 install because of this and to set a new install date. The [redacted]'s were very upset, understandably so, and demanded to cancel their order. We reached out to Pella, the manufacture, to see if they would offer any compensation to the [redacted]'s for this set back. Their response was no, so we as a branch offered 10% back ($2,700) as a one time good will gesture, not obligation, to keep the product and reschedule. Mr. [redacted] said yes but requested it in writing. On 9/5 we sent him the attached document to keep the material and the new install dates. We kept those date, we did not reschedule a second time and the [redacted]'s were aware of the dates on 9/5. Mrs. [redacted] is correct when they showed to do the install we found the jambs were ordered incorrectly. This was an unfortunate mistake but something that is easily corrected. The installation of the windows were completed on 10/9 and we had another crew out to the home on 10/15 to correct the jamb and trim mistake. [redacted], the installation manager, offered to go to the home with the field supervisor on 10/16 after 4pm to do a walkthrough of the final install to make sure she was satisfied. [redacted] explained the Columbus area manager was off duty but he would drive down if she would like. He explained that he would bring our field supervisor with him as the supervisor will be the expert in this situation. Mrs. [redacted] explained to [redacted] that she was fine with our field super and there was no reason for [redacted] to attend. At that point Mrs [redacted] asked for more compensation for missing a days work. [redacted] explained we could have and will arrange to do any work on a Saturday and her response was no, keep it for after 4pm as she did not want to interrupt her weekend. On 10/9 [redacted] received an angry call from Mrs. [redacted] due to the fact that the installers were cutting her cedar around her window. [redacted] tried to explain to Mrs. [redacted] that this was a common practice when doing full tear removal of windows. Mrs. [redacted] was irate because this was not explained to her in the beginning and because of this her husband was going to have to go purchase cedar. [redacted] apologized and asked her to send him pictures and a receipt. He gave Mrs. [redacted] his email address and to this day he has yet to receive them. [redacted], did however, go back and look at the agreement to find that it states homeowner is responsible for cedar and cedar would be cut away from the exterior. I have attached that document as well. [redacted] offered as a onetime goodwill gesture to have the exterior cedar painted for her. On 10/16 in the morning [redacted] did a follow up call with Mrs. [redacted] to see how the final result was. Right away Mrs. [redacted] wanted compensation for time missed. [redacted] explain that we would stick to the warranty and fix any issues that arise, that we have already given her 10% off her order and offered to paint cedar as a good will gesture not an obligation and that we are not willing to offer any extra compensation. At that point Mrs. [redacted] once again became irate and basically hung up. Later we found out that Mrs. [redacted] rescheduled her walk through with our field super that was scheduled for 10/16 at 4pm. She told him she was going out of town and he was to call her on Monday to reschedule, which he did but she did not answer. He called again the following day and she told him to come on a Sunday at 2pm, we do not work on weekends and the previous offer, that was turned down, was for a Saturday not a Sunday. The walkthrough that we scheduled was also complementary and should not be holding up payment as the job is complete. Mr. [redacted] sign a completion form, which is attached on 10/9 and 10/15. The painter was finished at their residence yesterday 10/22. Our field supervisor is tentatively scheduled to do a walkthrough at the home on 10/26 as long as the [redacted]'s have paid the balance in full. At this point Mrs. [redacted]'s claim of no communication is false. We have responded to every call she has made and have been proactive in reaching her. At this point in time we have found our attempts to appease her, which are well above and beyond our obligations, are not working, she is merely looking for more compensation which we are not prepared to give. We have turned this case over to our attorneys to begin the lien process to protect our rights.
Mrs. [redacted] purchased windows from us on 10/20/15. The windows were purchased with custom color stain and the factory did a poor job of matching the color originally. We had to replace the window and re-stain, which is why is took six weeks, we do apologize for the mistake but...
we did correct it. As far as the window treatments, we install anywhere from 40 to 60 jobs in a given week and window treatments are always brought up during the sales process and in conversations with the project management team before the install for a few different reasons. One, it is the responsibility of the customer to remove and reinstall window treatments, however if they would like for us to do so we will but there is an additional charge. Two, windows come in various sizes, depths, and profiles, so there are times that old window treatments will not fit new windows or will fit differently. As far as Mrs. [redacted]'s windows I know the contract does not state for us to reinstall blinds. The job was completed on 1/16/16 and a certificate of completion was signed. I show that the crew did go back on 1/19 to install the blinds as a good will gesture. I will attach a picture showing the blinds are in fact installed. They do not fit the same as they did on her old windows as the new windows have a different profile. The only way to get blinds to fit the same would be to purchase new ones.
In no way is Pella shirking responsibility and we will be contacting the homeowner to resolve this issue. We will be reaching out to the homeowner to set up a day where we can have the install manager and technician on site to further evaluate the situation and come to the proper resolution....
Business sent the following response:I am following up on the response of my client with regard to the above-noted file number. In the last few days I was able to get the information I had been seeking.The issue in its simplest terms has been what if any responsibility should be imposed on my client or accepted by it for the alleged interior wall damage discovered by the current owner, the complaining party. To this point my client's consistent response has been that the photos of the damage depict conditions that could not have occurred within the limited time frame during which my client was involved with the property. In other words the extent of the damage indicates the causative defect has been a long-standing one, preceding the time that my client came upon the property to install windows.I have contacted both the prior owner and the head of the team that did the install of my client's product. This also led to obtaining information directly from a laborer who did the install work. The owner who preceded the complaining party in this file owned the property briefly. This was a flip transaction. That owner however confirmed that the building did require extensive roof work in addition to the window installation. He denied knowledge of the condition of the interior walls upon selling the property.Our install people however recalled this project. I have been told that two window openings were covered with plywood. Our people found on starting the job that there was considerable evidence of interior water damage. Accordingly, this information supports my client's position that it is likely this property was purchased by the current owner in a water damaged condition. I have to question whether the buyer undertook to have this property inspected prior to purchase, relied on his own visual inspection, or simply purchased "as is".We must adhere to our position that we are not responsible for this extensive damage. We agreed there was evidence of a caulking issue. This could have been the responsibility of the painting crew. If our install involved poor caulking, which we do not admit, such a minor defect did not contribute to the extensive damage depicted.I thank you for allowing me this extended time to obtain information to respond to the complaint.[redacted], [redacted]
We have refunded the custom $183.62, which is above and beyond what she was asking for. As a standard procedure we charge $140.00 for a service inspection which she was made aware of at the time of the initial call made to Sarah in our office. Mrs. [redacted] was made aware of this charge and Sarah...
secured her payment information for this service on the initial phone call which shows that the conversation did take place. After the service was complete, the customer complained that we charged her for the visit and didn't understand why, at which point I explained what the charge was for and reminded her that the payment information was given by her to our service rep, therefore that conversation did take place. I then assured her I would wave the labor charge on the return service trip, and she agreed that was acceptable. She then returned the signed service quote and we ordered and scheduled the work to be completed. After the work was completed Sarah by mistake included the standard labor charge again, which was a simple mistake, consequently the credit card was run for the full amount. I then spoke with Mrs. [redacted]t to explain it was just a mistake that was made and we would be happy to refund her that amount. She then brought to my attention that she felt she was being mislead and we were fraudulent which is certainly not the case, as again, a mistake was made, nothing more than that. The service ticket that she signed had the amount of $299.98, as we had not added the labor, service use fee, or the proper cost of the parts to the service ticket since some of that is a manual entry and that was not done prior to printing out the techs paperwork, again an error on us. Once our service rep received the paperwork back from our technician, as she normally would, she adjusted the billing to reflect the signed quote, which was in the amount of $483.60. So to make the best of the situation and the misunderstanding I refunded the amount of $183.62, which was more than just the labor that we agreed upon. I left her a message to discuss this one last time to make sure we were on the same page, she declined that conversation via email, saying there was nothing to discuss. We have done nothing that would reflect any fraudulent charges and her claims of that were untrue. We have rectified the situation and the customer has been refunded accordingly.
We are sorry to hear that Mr. [redacted] is not happy with the color of his exterior windows but the color he received is what he ordered. His quote and contract, which was signed by Mr. [redacted] line by line, match and states in detail the installation method, interior/exterior colors, and hardware...
colors. All our product is custom made per home per opening and is reviewed in detail before the order is placed. We have offered to replace the hardware and screens at no cost. We are also willing to have our field supervisor out to review the rot concern and address. I have attached a copy of the signed contract to this response.
This transaction involves to Auto Dealers. We wholesaled a used truck to them that they found online. This dealership is located in [redacted]. After they purchased the vehicle it took them several weeks to get us the funds. We obviously were not pleased. After we received the funds the truck...
still remained on our lot. Several days later one of their salespeople called me and said that they were having a hard time finding a shipper and could we help. I secured the company that we use, but they would not ship COD due to the long distance. They asked if we would pay and I said yes just send me a check. That was my mistake. We held the paperwork to ensure that we would get paid the shipping since it was $1600. Their claim that the shipping should have been on the invoice does not make sense as we sold wholesaled the truck as is and in dealer to dealer transactions shipping is always the responsibility of the purchasing dealer. We have since received payment for the shipping so we did [redacted] all the paperwork on 9/15/2015 so the matter has been settled. If you have any questions or if you need more information please let me know. Thanks for your help![redacted]PresidentChampion Chevrolet-Buick-GMC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Pella never gave me a choice of hardware color. My selection of exterior color was never used even though Bryan said that I would get it.Sent note on the 19th of June requesting the hardware change with a follow-up on July 6th. Scheduled for next week.
Regards,
[redacted]
The installation was a pocket replacement window meaning a new window was installed within and old window frame. The new windows were installed and sealed correctly back to the original window frame. A couple of the weeping holes were clogged but those were cleaned out by the technician...
on 7/30. If there was water penetrating around the frame of the window before we installed the replacement windows, a new pocket window will not solve a water infiltration issue around the existing window.It does appear that there may have been some caulk separation in some places on the cosmetic capping (bent aluminum coil that covers the exterior of the old window frame) causing visible voids. The pictures provided show that the house was painted after the windows were installed. If the caulk had not fully cured before painting, any flex in the siding while taping off the windows or leaning against the siding with a ladder could have caused the separation. If the separation was present before the house was painted, we should have been notified by the contractor that Gunton installed for. Regardless, the significant water damaged depicted in the interior wall cavity with the drywall cut out is years, upon years of water damage. Water damage so bad that the exterior sheathing of the house is completely disintegrated and the only thing between the drywall and the outside was the aluminum siding. Water damage so bad that the wood studs appear to be disintegrating as well. This also appears to have been run through the consumers insurance company already and a check has been cut to the consumer to repair the damage. If the consumer is looking to contract us to repair the damage, we are not a general contractor able to provide those services.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
Linda [redacted]
We are aware of the issues at [redacted] residence and we apologize for how the service has been handled as of late. We met with the installation crew that did the job today and have reviewed their schedule. They will attempt to go to the [redacted] Residence tomorrow afternoon and repair...
things. As far as the storm door we have the parts and will have a technician out on 9/6 to address. Again we are very sorry for these issues and will resolve them shortly.
From: [redacted]t <[redacted][email protected]>Date: Sun, Dec 11, 2016 at 5:15 AMSubject: CANCEL/RESOLVED complaint #[redacted]To: [email protected] Morning,Kindly cancel/resolve complaint #[redacted]. Gunton returned my money this weekend. Thank you for your support, I firmly believe you made a difference.[redacted]
Response from [redacted] in our service department:
As we briefly discussed, yes I did drop the ball on this. It got lost in the shuffle and in an attempt to get it back on track I told her I would try to get [redacted] out there this past Monday 4/20 to get the stain sample needed. I did not tell her...
he would be there for sure, just that I would ask if he could fit it in. We then exchanged messages on Monday and I did say with how busy his day was he may not make it but he could try for Tuesday as well. She said she would only be home from4:30 pm to 5:30 pm on Tuesday and I said thank you I will let [redacted] know. She replied with thank you, at which point that was the end of the conversation. So then on Tuesday when [redacted] said he was at her home at 4:30 and nobody was home, I called and text Mrs. [redacted] but was unable to reach her. At 4:50 she came to the door to allow [redacted] to get what we needed.
In all I didn't do my best from start to finish
[redacted],
We have received NOTHING in the mail from Pella or any court system. We do not have a case number to even go on! This is just power for the course, we did what we were supposed to do and again [redacted] has NOT held up his end. There is still a lien according to the lady at the court house, so now what>>>>>>????? Should I cancel my cc bill?
Very disturbed!!!
[redacted]
Update from counsel on behalf of company:I write as counsel on behalf of the company which has been the subject of the complaint maintained under the above number.Please advise the complainant that the process to have the lien removed commenced as soon as I was made aware that the bill had been paid. We have no control over the speed by which the recorder filed the necessary paperwork that we prepared and mailed.However, I have confirmed by inspection of county records that the lien was released on 2/10. Thank you.[redacted]
The facts that are being brought up in Mrs. [redacted]'s complaint are simply not true. Not that it matters because we treat every customer the same but her contract was for $27,000 and was for 21 windows to be installed on 9/1/14. That date was selected based off the delivery time given to us...
(Gunton - the distributor) from Pella (the manufacture)as to when we would receive the product. On 8/25 we found out that the majority of the product on [redacted]'s order was going to be delinquent from the manufacture and we reached out to the [redacted]'s to explain that we would not be able to meet the 9/1 install because of this and to set a new install date. The [redacted]'s were very upset, understandably so, and demanded to cancel their order. We reached out to Pella, the manufacture, to see if they would offer any compensation to the [redacted]'s for this set back. Their response was no, so we as a branch offered 10% back ($2,700) as a one time good will gesture, not obligation, to keep the product and reschedule. Mr. [redacted] said yes but requested it in writing. On 9/5 we sent him the attached document to keep the material and the new install dates. We kept those date, we did not reschedule a second time and the [redacted]'s were aware of the dates on 9/5. Mrs. [redacted] is correct when they showed to do the install we found the jambs were ordered incorrectly. This was an unfortunate mistake but something that is easily corrected. The installation of the windows were completed on 10/9 and we had another crew out to the home on 10/15 to correct the jamb and trim mistake. [redacted], the installation manager, offered to go to the home with the field supervisor on 10/16 after 4pm to do a walkthrough of the final install to make sure she was satisfied. [redacted] explained the Columbus area manager was off duty but he would drive down if she would like. He explained that he would bring our field supervisor with him as the supervisor will be the expert in this situation. Mrs. [redacted] explained to [redacted] that she was fine with our field super and there was no reason for [redacted] to attend. At that point Mrs [redacted] asked for more compensation for missing a days work. [redacted] explained we could have and will arrange to do any work on a Saturday and her response was no, keep it for after 4pm as she did not want to interrupt her weekend. On 10/9 [redacted] received an angry call from Mrs. [redacted] due to the fact that the installers were cutting her cedar around her window. [redacted] tried to explain to Mrs. [redacted] that this was a common practice when doing full tear removal of windows. Mrs. [redacted] was irate because this was not explained to her in the beginning and because of this her husband was going to have to go purchase cedar. [redacted] apologized and asked her to send him pictures and a receipt. He gave Mrs. [redacted] his email address and to this day he has yet to receive them. [redacted], did however, go back and look at the agreement to find that it states homeowner is responsible for cedar and cedar would be cut away from the exterior. I have attached that document as well. [redacted] offered as a onetime goodwill gesture to have the exterior cedar painted for her. On 10/16 in the morning [redacted] did a follow up call with Mrs. [redacted] to see how the final result was. Right away Mrs. [redacted] wanted compensation for time missed. [redacted] explain that we would stick to the warranty and fix any issues that arise, that we have already given her 10% off her order and offered to paint cedar as a good will gesture not an obligation and that we are not willing to offer any extra compensation. At that point Mrs. [redacted] once again became irate and basically hung up. Later we found out that Mrs. [redacted] rescheduled her walk through with our field super that was scheduled for 10/16 at 4pm. She told him she was going out of town and he was to call her on Monday to reschedule, which he did but she did not answer. He called again the following day and she told him to come on a Sunday at 2pm, we do not work on weekends and the previous offer, that was turned down, was for a Saturday not a Sunday. The walkthrough that we scheduled was also complementary and should not be holding up payment as the job is complete. Mr. [redacted] sign a completion form, which is attached on 10/9 and 10/15. The painter was finished at their residence yesterday 10/22. Our field supervisor is tentatively scheduled to do a walkthrough at the home on 10/26 as long as the [redacted]'s have paid the balance in full. At this point Mrs. [redacted]'s claim of no communication is false. We have responded to every call she has made and have been proactive in reaching her. At this point in time we have found our attempts to appease her, which are well above and beyond our obligations, are not working, she is merely looking for more compensation which we are not prepared to give. We have turned this case over to our attorneys to begin the lien process to protect our rights.
Mrs. [redacted] purchased windows from us on 10/20/15. The windows were purchased with custom color stain and the factory did a poor job of matching the color originally. We had to replace the window and re-stain, which is why is took six weeks, we do apologize for the mistake but...
we did correct it. As far as the window treatments, we install anywhere from 40 to 60 jobs in a given week and window treatments are always brought up during the sales process and in conversations with the project management team before the install for a few different reasons. One, it is the responsibility of the customer to remove and reinstall window treatments, however if they would like for us to do so we will but there is an additional charge. Two, windows come in various sizes, depths, and profiles, so there are times that old window treatments will not fit new windows or will fit differently. As far as Mrs. [redacted]'s windows I know the contract does not state for us to reinstall blinds. The job was completed on 1/16/16 and a certificate of completion was signed. I show that the crew did go back on 1/19 to install the blinds as a good will gesture. I will attach a picture showing the blinds are in fact installed. They do not fit the same as they did on her old windows as the new windows have a different profile. The only way to get blinds to fit the same would be to purchase new ones.
In no way is Pella shirking responsibility and we will be contacting the homeowner to resolve this issue. We will be reaching out to the homeowner to set up a day where we can have the install manager and technician on site to further evaluate the situation and come to the proper resolution....
Business sent the following response:I am following up on the response of my client with regard to the above-noted file number. In the last few days I was able to get the information I had been seeking.The issue in its simplest terms has been what if any responsibility should be imposed on my client or accepted by it for the alleged interior wall damage discovered by the current owner, the complaining party. To this point my client's consistent response has been that the photos of the damage depict conditions that could not have occurred within the limited time frame during which my client was involved with the property. In other words the extent of the damage indicates the causative defect has been a long-standing one, preceding the time that my client came upon the property to install windows.I have contacted both the prior owner and the head of the team that did the install of my client's product. This also led to obtaining information directly from a laborer who did the install work. The owner who preceded the complaining party in this file owned the property briefly. This was a flip transaction. That owner however confirmed that the building did require extensive roof work in addition to the window installation. He denied knowledge of the condition of the interior walls upon selling the property.Our install people however recalled this project. I have been told that two window openings were covered with plywood. Our people found on starting the job that there was considerable evidence of interior water damage. Accordingly, this information supports my client's position that it is likely this property was purchased by the current owner in a water damaged condition. I have to question whether the buyer undertook to have this property inspected prior to purchase, relied on his own visual inspection, or simply purchased "as is".We must adhere to our position that we are not responsible for this extensive damage. We agreed there was evidence of a caulking issue. This could have been the responsibility of the painting crew. If our install involved poor caulking, which we do not admit, such a minor defect did not contribute to the extensive damage depicted.I thank you for allowing me this extended time to obtain information to respond to the complaint.[redacted], [redacted]
We have refunded the custom $183.62, which is above and beyond what she was asking for. As a standard procedure we charge $140.00 for a service inspection which she was made aware of at the time of the initial call made to Sarah in our office. Mrs. [redacted] was made aware of this charge and Sarah...
secured her payment information for this service on the initial phone call which shows that the conversation did take place. After the service was complete, the customer complained that we charged her for the visit and didn't understand why, at which point I explained what the charge was for and reminded her that the payment information was given by her to our service rep, therefore that conversation did take place. I then assured her I would wave the labor charge on the return service trip, and she agreed that was acceptable. She then returned the signed service quote and we ordered and scheduled the work to be completed. After the work was completed Sarah by mistake included the standard labor charge again, which was a simple mistake, consequently the credit card was run for the full amount. I then spoke with Mrs. [redacted]t to explain it was just a mistake that was made and we would be happy to refund her that amount. She then brought to my attention that she felt she was being mislead and we were fraudulent which is certainly not the case, as again, a mistake was made, nothing more than that. The service ticket that she signed had the amount of $299.98, as we had not added the labor, service use fee, or the proper cost of the parts to the service ticket since some of that is a manual entry and that was not done prior to printing out the techs paperwork, again an error on us. Once our service rep received the paperwork back from our technician, as she normally would, she adjusted the billing to reflect the signed quote, which was in the amount of $483.60. So to make the best of the situation and the misunderstanding I refunded the amount of $183.62, which was more than just the labor that we agreed upon. I left her a message to discuss this one last time to make sure we were on the same page, she declined that conversation via email, saying there was nothing to discuss. We have done nothing that would reflect any fraudulent charges and her claims of that were untrue. We have rectified the situation and the customer has been refunded accordingly.
We are sorry to hear that Mr. [redacted] is not happy with the color of his exterior windows but the color he received is what he ordered. His quote and contract, which was signed by Mr. [redacted] line by line, match and states in detail the installation method, interior/exterior colors, and hardware...
colors. All our product is custom made per home per opening and is reviewed in detail before the order is placed. We have offered to replace the hardware and screens at no cost. We are also willing to have our field supervisor out to review the rot concern and address. I have attached a copy of the signed contract to this response.
This transaction involves to Auto Dealers. We wholesaled a used truck to them that they found online. This dealership is located in [redacted]. After they purchased the vehicle it took them several weeks to get us the funds. We obviously were not pleased. After we received the funds the truck...
still remained on our lot. Several days later one of their salespeople called me and said that they were having a hard time finding a shipper and could we help. I secured the company that we use, but they would not ship COD due to the long distance. They asked if we would pay and I said yes just send me a check. That was my mistake. We held the paperwork to ensure that we would get paid the shipping since it was $1600. Their claim that the shipping should have been on the invoice does not make sense as we sold wholesaled the truck as is and in dealer to dealer transactions shipping is always the responsibility of the purchasing dealer. We have since received payment for the shipping so we did [redacted] all the paperwork on 9/15/2015 so the matter has been settled. If you have any questions or if you need more information please let me know. Thanks for your help![redacted]PresidentChampion Chevrolet-Buick-GMC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Pella never gave me a choice of hardware color. My selection of exterior color was never used even though Bryan said that I would get it.Sent note on the 19th of June requesting the hardware change with a follow-up on July 6th. Scheduled for next week.
Regards,
[redacted]
The installation was a pocket replacement window meaning a new window was installed within and old window frame. The new windows were installed and sealed correctly back to the original window frame. A couple of the weeping holes were clogged but those were cleaned out by the technician...
on 7/30. If there was water penetrating around the frame of the window before we installed the replacement windows, a new pocket window will not solve a water infiltration issue around the existing window.It does appear that there may have been some caulk separation in some places on the cosmetic capping (bent aluminum coil that covers the exterior of the old window frame) causing visible voids. The pictures provided show that the house was painted after the windows were installed. If the caulk had not fully cured before painting, any flex in the siding while taping off the windows or leaning against the siding with a ladder could have caused the separation. If the separation was present before the house was painted, we should have been notified by the contractor that Gunton installed for. Regardless, the significant water damaged depicted in the interior wall cavity with the drywall cut out is years, upon years of water damage. Water damage so bad that the exterior sheathing of the house is completely disintegrated and the only thing between the drywall and the outside was the aluminum siding. Water damage so bad that the wood studs appear to be disintegrating as well. This also appears to have been run through the consumers insurance company already and a check has been cut to the consumer to repair the damage. If the consumer is looking to contract us to repair the damage, we are not a general contractor able to provide those services.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
Linda [redacted]
Consumer sent the following third party statement and copy of home inspection to be included with their complaint. See attached.
We are aware of the issues at [redacted] residence and we apologize for how the service has been handled as of late. We met with the installation crew that did the job today and have reviewed their schedule. They will attempt to go to the [redacted] Residence tomorrow afternoon and repair...
things. As far as the storm door we have the parts and will have a technician out on 9/6 to address. Again we are very sorry for these issues and will resolve them shortly.
From: [redacted]t <[redacted][email protected]>Date: Sun, Dec 11, 2016 at 5:15 AMSubject: CANCEL/RESOLVED complaint #[redacted]To: [email protected] Morning,Kindly cancel/resolve complaint #[redacted]. Gunton returned my money this weekend. Thank you for your support, I firmly believe you made a difference.[redacted]
Response from [redacted] in our service department:
As we briefly discussed, yes I did drop the ball on this. It got lost in the shuffle and in an attempt to get it back on track I told her I would try to get [redacted] out there this past Monday 4/20 to get the stain sample needed. I did not tell her...
he would be there for sure, just that I would ask if he could fit it in. We then exchanged messages on Monday and I did say with how busy his day was he may not make it but he could try for Tuesday as well. She said she would only be home from4:30 pm to 5:30 pm on Tuesday and I said thank you I will let [redacted] know. She replied with thank you, at which point that was the end of the conversation. So then on Tuesday when [redacted] said he was at her home at 4:30 and nobody was home, I called and text Mrs. [redacted] but was unable to reach her. At 4:50 she came to the door to allow [redacted] to get what we needed.
In all I didn't do my best from start to finish
[redacted],
We have received NOTHING in the mail from Pella or any court system. We do not have a case number to even go on! This is just power for the course, we did what we were supposed to do and again [redacted] has NOT held up his end. There is still a lien according to the lady at the court house, so now what>>>>>>????? Should I cancel my cc bill?
Very disturbed!!!
[redacted]