McQuarters Management Corporation

October 15, [redacted] Revdex.comServing Western Pennsylvania [redacted] ***Re: [redacted] ***ID [redacted] Dear [redacted] , We have reviewed the Customer Complaint filed at the above number and reply as followsWe disagree with the Customer’s assessment that leaving the apartment in an unclean condition and with burned out light bulbs is not “damage”We require our tenants to return the apartments at the time they vacate in substantially the same condition as when the apartment is turned over to the tenantOur apartments are turned over in a clean condition with all bulbs in good working orderWe also disagree with the tenant’s claim that the charges are arbitraryPrior to the tenant moving out, the tenant is provided with a “move out package” which sets forth various charges that the tenant may expect to incur if the apartment is not returned in a clean conditionThe tenant apparently chose to voluntarily ignore his obligationsSection of the lease states: “TENANT’S DUTIES AT END OF LEASE In addition to any other duties which TENANT has under this LEASE, TENANT will: a) leave the APARTMENT when the LEASE ends and return all keys to LANDLORD; and b) return the APARTMENT: 1) clean and free of garbage or trash; and 2) in good order and repair; and c) remove all of TENANT’S personal propertyNOTE: Failure to leave the APARTMENT clean and in good order and repair will result in charges being made by the LANDLORD to the TENANT as explained in the “Vacating Procedure” and “Cleaning Charges - Replacement/Repair Charges” (provided to the TENANT prior to vacating) if the APARTMENT is not in good order, repair and clean.” Finally, we take issue with the tenant’s claim that our offer to compromise is evidence that the charges are not justifiedThe tenant’s position on this matter is ridiculousWe simply tried to reach an accommodation with the tenant as a gesture of goodwillThe tenant rejected our offer of compromiseWe find it unfortunate that the tenant believes he can leave the apartment in a dirty condition and otherwise in a condition not consistent with the way it was delivered to tenant at the beginning of the lease.Thank you for your consideration of this matter.Very truly yours,Gina D [redacted]

October 15, 2015[redacted]Revdex.comServing Western Pennsylvania[redacted]Re: [redacted]ID [redacted]Dear [redacted], We have reviewed the Customer Complaint filed at the above number and reply as follows. We disagree with the Customer’s...

assessment that leaving the apartment in an unclean condition and with burned out light bulbs is not “damage”. We require our tenants to return the apartments at the time they vacate in substantially the same condition as when the apartment is turned over to the tenant. Our apartments are turned over in a clean condition with all bulbs in good working order. We also disagree with the tenant’s claim that the charges are arbitrary. Prior to the tenant moving out, the tenant is provided with a “move out package” which sets forth various charges that the tenant may expect to incur if the apartment is not returned in a clean condition. The tenant apparently chose to voluntarily ignore his obligations. Section 21 of the lease states: “TENANT’S DUTIES AT END OF LEASE In addition to any other duties which TENANT has under this LEASE, TENANT will: a) leave the APARTMENT when the LEASE ends and return all keys to LANDLORD; and b) return the APARTMENT: 1) clean and free of garbage or trash; and 2) in good order and repair; and c) remove all of TENANT’S personal property. NOTE: Failure to leave the APARTMENT clean and in good order and repair will result in charges being made by the LANDLORD to the TENANT as explained in the “Vacating Procedure” and “Cleaning Charges - Replacement/Repair Charges” (provided to the TENANT prior to vacating) if the APARTMENT is not in good order, repair and clean.” Finally, we take issue with the tenant’s claim that our offer to compromise is evidence that the charges are not justified. The tenant’s position on this matter is ridiculous. We simply tried to reach an accommodation with the tenant as a gesture of goodwill. The tenant rejected our offer of compromise. We find it unfortunate that the tenant believes he can leave the apartment in a dirty condition and otherwise in a condition not consistent with the way it was delivered to tenant at the beginning of the lease.Thank you for your consideration of this matter.Very truly yours,Gina D[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I wholeheartedly disagree with the response provided by the property manager of the Claybourne apartments. It is clear the property manager and McQuarters Realty as a whole do not respect their tenants or the legality of their own lease. It is disappointing that they subjectively twist the words of their own lease around to adhere to their dishonest and unprofessional agenda to illegally claim as much money as they can from their tenants. The property manager stooping as low as to respond that burned out light bulbs are actual damage to the apartment is beyond absurd, it’s crooked, insulting and disrespectful as a business. It also shows they have no respect for their own lease, nowhere does it state a level of cleanliness being considered damage. They have decided to ignore the one section of the lease completely dedicated to explicitly stating the security deposit is for damages and convince themselves they are doing justice. The lease states to leave the apartment clean and in good order and repair. I left it clean, and worked hard for days to clean the apartment. There was no trash, no garbage and everything worked. I left it in the same condition as it was given to me. The property manager has not given me any justification for the money they stole. There are no receipts for any of the charges they took from me. They justify the charges with a document completely separate from the lease where they took the liberty to write whatever arbitrary charges and fees they wanted. There are even duplicate items on the list, exposing it for the scam it is. Finally, when I confronted the manager, she tried to negotiate to give me a portion of the money owed to me to keep me quiet. If the charges were just and legally backed they would have shown me proof, instead they tried to cover their dishonest practices. I refused to comply with their desperate and immoral business ethics. This is truly a disgusting business and I hope anyone considering to live in the Claybourne apartments managed by McQuarters Realty will instead save themselves from ignorance, disrespect and hundreds of dollars stolen.
Regards,
[redacted]

This company just took over from my previous management company and they are horrible. First of all they don't have an office on property so it's not like one can stop by and drop off a check or ask a question. That's inconvenient but not horrible. What is horrible is the new lease they sent out and the increased rent they are calling "fees." Despite the fact that I was told, in writing, that my rent would not go up this year, I now have to pay pet rent. But they call it a recurring fee and not rent so they don't consider it the LIE that it is. When making my decision of whether to stay or move, I made it based on the statement that my rent would not increase. Not only do they charge pet rent, they charge $50/PER PET PER MONTH. This is extremely high, compared to even the most expensive places in Pittsburgh. Why do I have to pay pet rent? You take a pet fee, you have a security deposit, you chase people down with charges after they move out. What does pet rent do other than create financial hardships for people who love animals? Furthermore, they are only permitting 1 pet per household. Anyone who knows anything about animals knows how cruel this is. Animals get lonely just like humans, most experts recommend getting 2 animals. Enforcing solitude is form of abuse.
PET OWNERS BEWARE this is a deceptive and heartless management company. I miss the old management company that was animal friendly and didn't actively try to make the lives of pet owner's miserable.

Review: I am a former resident of the Claybourne apartments, managed by McQuarters Realty Company, Inc. I lived in the apartment from 7/18/14 to 7/31/15; on move in I paid a security deposit of $1025. Last month I received a check for my deposit for only $626. I also received a piece of paper with charges deducted from the security deposit. The charges listed are not only fabricated with arbitrary prices but by The Lease are completely irrelevant cause for deduction of a security deposit. As stated in The Lease section 4: Security Deposit and Other Deposit: "c) Tenant agrees that during the term, landlord may: 1) decide to use all or part of the security deposit to pay for DAMAGES caused by tenant to the apartment; and/or 2) use all or part of the security deposit if tenant fails to pay rent or any other charge due under this Lease. Rent was paid in full, the only other charge is in section 40: Carpeting: At the end of the LEASE, the carpet will be cleaned by the LANDLORD at the expense of the TENANT in the amount of $100.00 Apart from this carpet cleaning charge, there is no legal justification of deduction from the security deposit since none of the charge items are damages. Every item listed is a cleaning item with arbitrary charges or miscellaneous charges such as replacing light bulbs and smoke detector battery. Some items are even duplicates; the $100 carpet cleaning charge is explicitly stated in the lease and yet I was charged an additional fee for a separate carpet cleaning charge. Duplicates only proves these charges are completely baseless and a scam. Furthermore, when I wrote to the property manager of the Claybourne, she tried to negotiate to give back only $150 of the $299 difference owed to me. The fact that the manager tried to negotiate with me further proves the charges are fabricated, baseless and have no legal standing. When I responded and refused to negotiate how much of my owed money she would get to keep, the manager did not respond and has completely ignored me.Desired Settlement: I require the returned owed difference of security deposit, which is the original deposit I paid ($1025.00) less the amount of the check I received ($626.00), less the carpet cleaning fee as stated by the lease ($100.00) which comes to $299.00. This should be sent to my new address as a check for $299.00

Business

Response:

October 15, 2015[redacted]Revdex.comServing Western Pennsylvania[redacted]Re: [redacted]ID [redacted]Dear [redacted], We have reviewed the Customer Complaint filed at the above number and reply as follows. We disagree with the Customer’s assessment that leaving the apartment in an unclean condition and with burned out light bulbs is not “damage”. We require our tenants to return the apartments at the time they vacate in substantially the same condition as when the apartment is turned over to the tenant. Our apartments are turned over in a clean condition with all bulbs in good working order. We also disagree with the tenant’s claim that the charges are arbitrary. Prior to the tenant moving out, the tenant is provided with a “move out package” which sets forth various charges that the tenant may expect to incur if the apartment is not returned in a clean condition. The tenant apparently chose to voluntarily ignore his obligations. Section 21 of the lease states: “TENANT’S DUTIES AT END OF LEASE In addition to any other duties which TENANT has under this LEASE, TENANT will: a) leave the APARTMENT when the LEASE ends and return all keys to LANDLORD; and b) return the APARTMENT: 1) clean and free of garbage or trash; and 2) in good order and repair; and c) remove all of TENANT’S personal property. NOTE: Failure to leave the APARTMENT clean and in good order and repair will result in charges being made by the LANDLORD to the TENANT as explained in the “Vacating Procedure” and “Cleaning Charges - Replacement/Repair Charges” (provided to the TENANT prior to vacating) if the APARTMENT is not in good order, repair and clean.” Finally, we take issue with the tenant’s claim that our offer to compromise is evidence that the charges are not justified. The tenant’s position on this matter is ridiculous. We simply tried to reach an accommodation with the tenant as a gesture of goodwill. The tenant rejected our offer of compromise. We find it unfortunate that the tenant believes he can leave the apartment in a dirty condition and otherwise in a condition not consistent with the way it was delivered to tenant at the beginning of the lease.Thank you for your consideration of this matter.Very truly yours,Gina D[redacted]