MedVet Columbus Reviews (%countItem)
MedVet Columbus Rating
Address: 300 E Wilson Bridge Rd, Worthington, Ohio, United States, 43085-2300
Phone: |
Show more...
|
Fax: |
+1 (614) 846-5803 |
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for MedVet Columbus
Add new contacts
ADVERTISEMENT
I was billed $41.65 for 15ml bottle of Clavamox. When I receivced (opened scrip box) The seal on bottle was punctured and there was approximately only half of original content.
Thank you for reaching out. The bottle of Clavamox you received is opened by one of our team members to reconstitute the drug to the appropriate concentration. It is a powder that we mix following the instructions on the box prior to prescribing. Additionally, the bottle's contents would be 15ml but the bottle is only about half full when fully mixed. You mention it was approximately half when received, was this a visual amount of a measured amount? If you have the specific amount you received it would help us better understand. There would not be a reason for it to be any less than 15ml and if it was, we would be happy to make this right.
Kindly,
Jeanna B
Hospital Director
I reviewed the response made by the business in reference to complaint ID, and find the resolution is satisfactory to me.
Regards
On 12/21/2019 we rushed our dog to Medvet in Toledo, Ohio due to a bulge on his side and him drooling excessively. On the way to Medvet he was dry heaving in the back of our vehicle, we knew it was bad. Upon arriving at Medvet we were greeted and asked what was going on, they asked to take our dog back to do x-rays and immediately gave us a paper to sign saying it would be over *** dollar. We were franticly waiting till someone came back and got us and took us to a room where they took all of our information. After some time a doctor came into the room and stated that our dogs stomach had flipped and that it was known in large chested dogs but it was an emergency surgery and we needed to put *** down immediately before they would start surgery. She proceeded to tell us the other options were take him home and he would die within 12 hours or euthanize. That was very upsetting to us on how uncompassionate it was, but this is our fur baby and of course we put the *** down. We could go back and see our dog prior to the start of surgery, and we waited the entire time until he was out. He stayed in the hospital for 2 nights and he was home for a few days and back there for an infection. The staples before even leaving the hospital had become embedded on one side and they removed them, and the incision was not closed. We insured that he was on a leash to the bathroom, no horseplay, e-collar, and made special wet food for him.
3/5 A huge lump the size of a golf ball/baseball was found above the incision. We took him the very next day to his vet and it was found that there were missing internal stitches which are causing seepage and abscesses. His incision is poorly together, and he must go through surgery again to fix what Medvet messed up. We were grateful to Medvet that they saved my dog but know we are angry, upset, frustrated, hurt, etc. because now our fur baby must undergo another surgery due to lack of efforts. I feel that if time was taken this may not of happened, or maybe better training
We feel that Medvet is fully responsible for this second surgery. It is not ours nor our dogs’ fault for their slack in perfection and their inability to have done the surgery correct the first time. The surgery he is having done is, a complete reopening, cleaning up and putting the stitches in his stomach that connects his intestine to his stomach that should have been there to begin with. He has hernia from were the there was a hole, it is what is leaking and causing the abscess.
We resolved your complaint.
Re: You have a new message from the Revdex.com of Central Ohio in regards to your complaint #***Dispute Resolution Inboxx***May 12, 2020, 2:54 PM (18 hours ago)to BetterMedvet said they would refund have of the second surgery via a check. I had not received one so I asked they then came back and said they issued it to a card? I told them I don’t have that card so they said they would get it resolved once again and still nothing.
They are VERY expensive, they will play whatever card they can to refinance your house to take care of a pet. I don't trust them, they will play games with you to try to save your pet. I don't see any empathy with these people, considering they are supposed to be animal lovers. They did nothing to help my dog and we spent 1000's.
I prefer to be contacted via e-mail. do not call.
My issues are all with MedVet. My regular vet is *** Veterinary Hospital and they are superb.
I presented my Shetland Sheepdog *** to MedVet - Cincinnati on August 26, 2019. She was taken there because my vet thought she needed to see an internist. We saw Dr. D, Internal Medicine and his tech Becca. When I told Dr. D that I wanted to follow up with my regular vet, he said "You will be following up with me." I didn't know if I could afford an ongoing relationship with MedVet, but decided to research this.
I received among other services and medications, a (4035 urine culture & MIC susceptibility) test for $135.00. I received 20 Amoxi 125 mg tabs for $54.00. I have the receipt showing the precise name of the medicine. It is the equivalent of chewable clavamox -- which Dr. *** Hospital charged me half the price -- 42 for 59.00.
After leaving the care of MedVet I had to buy these same meds from *** Veterinary Hospital and they were about half the price from ***.
I also was told to buy Baytril. MedVet charged me 72.00 for 15. They called it Enroflaxcin. I was told it was Baytril as well. *** charged me 87.77 for 31 1/2.
I also have the *** receipt. I figured out: Medvet Baytril was 4.80 per pill; *** was 2.81 per pill; Medvet Amoxi Amoxi was 2.70 a pill; *** charged 1.40 a pill.
I am willing to accept 56.00 of the 112. 50 since I believe it was wrong of MedVet to charge that much for the pills.
I am certain my dog had a UTI when I presented her. She had symptoms and one week earlier presented to *** Veterinary Hospital where she had a urinalysis and also a urine culture which showed infection which was growing resistant to available, commonly used antibiotics canine UTIs. Her infection was: Isolate 1:E-coli - 50,000 - 100,000 CFU per mi & Isolate 2 Enterococcus 50,000 - 100,000 CFU per mi.
At the end-of-day consultation Dr. D *** had another appointment so asked me not to interrupt him,. I did my best not to. Instead I devoted myself to processing all he was saying. Becca was present.
I asked if a urinalysis had been done and was told no. But a culture was done and they would have the results in a few days. I respectfully request a total refund of the $135 urine culture. There are several reasons for this:
1. It seems to be incorrect. Becca said that the "no growth" on the final result means that the culture had not changed from when Dr. Jeff *** had it run by the same company Idexx. Had there been no change, I would have expected it to read the same as the last one submitted to *** by Dr. ***: That culture showed: Isolate 1:E-coli - 50,000 - 100,000 CFU per mi & Isolate 2 Enterococcus 50,000 - 100,000 CFU per mi..
Yes, I did call MedVet on Friday October 11 and was e-mailed a copy of the consult paperwork (1 page) from Dr. D to Dr. *** also showing DIAGNOSTICS: Urine culture - negative.
On Wednesday, August 28, I believed I had a crisis with my dog. She was drinking excessively and urinating more often. I was going to take her to *** because that hospital was more familiar with her and I could not afford the excessive $120?) trip to the MedVet ER where I would nmot have been seen by Dr. D. MedVet refused to release this culture to *** (at my request -- not ***'s) despite the fact that I believed I had a problem on my hands.
So -- MedVet would not share the test that I paid $135 for and on their write up it said: the urine culture was negative. I believe a mistake was made somewhere because she did have an infection -- but there are too many discrepancies between "no growth" and "urine culture - negative." And no one is willing to explain it to me.
I received Ms. concerns regarding the care of her Shetland Sheepdog, ***, during a visit to our Internal Medicine Department at MedVet Cincinnati. I understand Ms. concerns to be regarding the recommended follow up care for ***, communication of urine culture results, and communications at the time the Arbogasts were concerned about ***’s condition.*** was referred to Dr. D *** for assessment and management of her medical condition. Her case was complicated and deemed best managed by a board certified Internal Medicine specialist in order to optimize her outcome. Dr. D *** has extensive experience treating cases like ***’s. While we understand that not all clients will be able to or choose to pursue ongoing care at our Emergency/Specialty veterinary facility, we aim to provide our best medical recommendations in the interests of our patients. It appears that the manner in which our concerns and recommendations were relayed were not appropriate which we will improve moving forward.A repeat urine culture was performed when *** was under our care at MedVet. This test was a repeat of the same test performed at ***’s regular veterinarian’s office. The urine culture was repeated given the multi-organism growth on the first test to make sure there wasn't contamination, due to the presence of bacterial resistance as resistance patterns can change which would change the course of medical management, and finally because it is possible that cultures can be falsely positive, which Dr. D *** suspected may have been the case here as the culture collected at MedVet was negative. While these scenarios are not typical of what would be expected in a urine culture result, it is these types of scenarios that can be at play in complicated cases such as ***’s. The results of the urinecultures performed at Dr. *** and MedVet were different. While we cannot explain with certainty why there was a discrepancy in the results possible reasons include a change in organism presence or mode of collection impacting sample results (mode of collection was not noted in Dr. *** records for urine collection) are two possible reasons. Ms. notes that MedVet did not release urine culture results at her request. These were not relayed at that time because the results had not yet been released from the diagnostic lab. Once results are released they are reported to our clients and sent automatically, electronically to our referral partners.Ms. raised concern about the price of medications at MedVet as compared to her primary care veterinarian’s office. Pharmaceutical prices vary from facility to facility. MedVet is a 24/7 Emergency and Specialty referral hospital. As such, our operating expenses differ from a general practitioner. We understand the financial burden veterinary care can have on a pet owner’s family and aim to provide the best care possible while working within the means of our patient’s owners.Meeting and exceeding our clients’ expectations in service are high priorities at MedVet. We aim to provide clear, timely communications as well as excellent patient care. Despite these efforts we understand that our approach to communications was not as we or Ms. aim to achieve in terms of timeliness, compassion, and clarity. As such we are processing a refund of the $191.25 disputed amount as a good faith gesture.Sincerely,Ashley J. W, DVM, MS, DACVAARegional Medical Director MedVet
Revdex.com:I reviewed the response made by the business in reference to complaint ID, and find the resolution is satisfactory to me. I appreciate the refund. I am glad you are going to work on communications with clients. Most of the presenters at MedVet (and also at *** -- my primary care provider for my dogs) see their dogs and cats as family members. I still don't understand a "negative" urine culture from MedVet. At *** my dogs always have their urine "taken" by cystocentesis (spelling is probably wrong.) I never present a urine sample taken from home to Dr. ***. I am certain my dog indeed was infected when she presented both to *** and to Medvet. The symptoms were obvious. Dr. *** agrees she had to be infected when I presented her to MedVet.
*** is doing fine. We will recheck her every month for awhile, then every three months to be certain.
Thank you for the refund. I hope this settlement will raise your rating w the Revdex.com. KA
Regards
Dr. M is wonderful, but the hospital's scheduling is very poorly controlled.
My dog needs TPLO surgery on his left leg because he tore his CCL. He had torn his other CCL last year and had surgery at ***, so I was very familiar with the process. When I called about his first leg, they were able to get him in the next day and performed the surgery the same day as the initial appointment. When I called to schedule this time (about 10 days ago), they told me they had changed the process. Instead of doing the surgery the same day as the initial visit, they do the surgery the next day. When I went today for his initial visit, I find out they are booked until Oct 9 (18 days from my initial call). When he had previously had TPLO surgery on his right leg, he had a very difficult recovery. Therefore, to try to make the process easier for everyone, I had scheduled family from out of town to come stay with me to help make things easier for all of us. Now, because the surgery cannot take place originally indicated, all the efforts I made to make this process easier where for nothing.
When I called initially, I should have been given the opportunity to schedule the surgery. Instead, I now have to wait 18 days from my initial call until the surgery.
I arrived at your Lexington location Christmas morning at 8am. I signed in and noticed the last person to sign in before me was on 12/24. So at least 8 hours before me.....right?
So after waiting OVER an hour and falling asleep in the exam room your vet, Dr. ***, finally decided to show up to work I guess. So I tell Dr. H that my pet has megaesophagus and needs to be treated for pneumonia. He’d already beat pneumonia once, his vet told me what to look for, and I promised *** he would not succumb to pneumonia like to many with his condition do! Your vet, which kept us waiting until he decided to come to work felt *** needed tests! Your vet, you, and Medvet and it’s affiliates are the most incompetent people on this earth. So I kindly told Dr. H he wouldn’t be touching *** anymore. While I waited to be checked out I asked the lady at the front desk, another incompetent fool, what took so long for us to be seen. Her answer, the patients before us. Remember the details of me signing in above? The patients before us..... 8 HOURS BEFORE US ON THE PREVIOUS DAY?
That’s when I walked out. Unfortunately it was time wasted and time *** did not have. I lost *** the following day. To what? To pneumonia like I told your incompetent vet to treat him for! I can provide his cremation certificate should you need that!
To Whom It May Concern
I am writing regarding complaint ID.
I was sorry to hear that Mr. was dissatisfied with the service received with his pet, “***”, on December 25, 2018. Mr. expressed concern that his wait was too long and that he felt that the doctor and Customer Service Representative were incompetent.
Mr. noted that there was nobody in the lobby when he arrived with *** and that the check-in sheet showed that the last patient arrived around midnight and felt that the wait was unreasonable and that the doctor did not show up to work on time. In review of the record it was noted that he arrived at 7:50am. When Mr. arrived doctors and clinical team members were involved with morning rounds of hospitalized patients to discuss the details of each patient and establish the ongoing care plan for the day.
We were disappointed to receive this complaint for many reasons. Meeting and exceeding our clients’ expectations in service are high priorities at MedVet. We aim to provide clear, timely communications as well as excellent patient care. We understand that there can be uncontrollable wait times during busy times which may not be apparent to the owners. Part of the process that helps achieve these priorities is the system that we utilized to assure the best efficiency and attention to the needs each patient as well as communicating the details involving the assessment and care to each pet owner. Our triage system assures that each patient is immediately assessed to determine the severity of their condition. The system is set in place and consistently followed to assure the best care for each patient. Communication is a key aspect of this process and every attempt is made to communicate expectations during realized wait times.
Each patient is triaged immediately upon arrival to assess their status, as was done in ***’s case. Patients that need immediate attention are taken directly to the treatment area where they are examined by the attending doctor. The patients that are stable at the time of presentation are escorted into an exam room where a triage nurse gathers information from their owner including concerns, symptoms, history and vital signs. This information is then relayed to the doctor whom then goes into the exam room and examines the patient. The findings are discussed in detail with the owner along with diagnostic and treatment recommendations and options.
When a patient comes in during rounds or a very busy time and that patient is assessed as stable the owner is notified if there will be a wait and if so they are given an approximate time and explanation of why there may be a wait. Every attempt is made to make the wait as short as possible while making sure that the proper attention is given to their pet as well as the hospitalized patients and other incoming emergencies. During the wait a triage technician routinely checks the status of the patient that has arrived and updates the owner on wait time when possible. This was the process that was followed with *** and Mr. on the morning of December 25, 2018.
Upon arrival *** was immediately triaged by one of our emergency technicians. *** was assessed as stable at that time so he and Mr. were shown to an exam room. While the doctors and nursing technicians continued patient rounds the technician obtained information regarding symptoms, history and vitals. The triage technician went over all the details with Dr. L. *** was deemed to be stable and Dr. L finished rounds to allow the overnight staff to go home. Mr. was updated that Dr. L would see him at his earliest opportunity and repeatedly checked on *** to make sure that there was no change in his condition during this wait. Dr. L then evaluated *** and discussed in detail the findings of his physical exam. He also discussed his differential diagnosis including megaesophagus with possible pneumonia and upper airway disease. He discussed the recommended diagnostic and treatments for *** with Mr.. Ultimately Mr. declined his recommendations and left the hospital without pursuing any treatment for ***.
In regards to Mr.’s concerns about Dr. L’s competence please allow me to take the opportunity to express my absolute confidence in his abilities as an exceptional emergency veterinarian. His clinical expertise is only exceeded by his compassion, thoroughness and dedication to each of his patients. He receives praise and accolades on a routine basis from the owners of pets within his care. I would trust Dr. L with any of my animals in the worst of conditions. Our emergency hospital is staffed 24 hours per day, 7 days per week with emergency doctors and technicians.
Mr. also felt that the Client Service Representative (CSR) was incompetent. Because of the vital role that CSRs play in the overall care of each patient we take care to make sure that our choice in whom we place in this role has competence, compassion and dedication to each patient. The CSR that attended Mr. and *** was among the best in our hospital.
I regret that Mr. felt that his experience was not satisfactory however I do not feel that a refund of the service provided is indicated. I hope that providing clarification and explanation help illustrate the reason for his wait and the meaningfulness behind Dr. L’s exam and discussion with Mr.. I am confident that he received the appropriate attention and care from our employees. Had Dr. L been given the opportunity to treat *** I feel that he would have proven himself to be competent and dedicated to providing for the best possible outcome.
I would be happy to discuss any questions or concerns that Mr. may have.
Sincerely,
Dianne D
Cc: Ashley W DVM, MS, DACVAA Regional Medical Direct
Complaint: ***
I am rejecting this response because:
The following are lies or were not the case in the instance with ***
"Upon arrival *** was immediately triaged by one of our emergency technicians. *** was assessed as stable at that time so he and Mr. were shown to an exam room. While the doctors and nursing technicians continued patient rounds the technician obtained information regarding symptoms, history and vitals. The triage technician went over all the details with Dr. L. *** was deemed to be stable and Dr. L finished rounds to allow the overnight staff to go home. Mr. was updated that Dr. L would see him at his earliest opportunity and repeatedly checked on *** to make sure that there was no change in his condition during this wait. Dr. L then evaluated *** and discussed in detail the findings of his physical exam. He also discussed his differential diagnosis including megaesophagus with possible pneumonia and upper airway disease. He discussed the recommended diagnostic and treatments for *** with Mr.. Ultimately Mr. declined his recommendations and left the hospital without pursuing any treatment for ***. "
We were NOT repeatedly checked on. Someone came in ONCE in 90 mins! *** needed medication for his pneumonia but the doctor wanted to run test to see if he had megaesophagus
I could careless that you felt the technician was the best; the important fact is they did NOT act like the best! They did NOT give us the best attention and care. And there is no refund to be given because I walked out. The bill should be marked paid in full! I have emailed Jennifer S and Accounts Receivable about 5 times now! GUESS WHAT? They are giving me the same attention you gave *** which is NONE. I haven't had one reply from Jennifer S or accounts receivable. Please mark the bill paid in full. Losing my dog over your incompetence was painful enough, I shouldn't have to pay the murderers.
Regards
My son took his boxer there it was an emergency and our vet referred us there! The vet that took care of her did not treat her she gave her fluids and two pills at 10:30pm at night took her off all of the meds she was on from our vet! She let her keep having pitting ademia not doing anything she said the labs were all normal and now seeing the lab reports they were all but normal!! She was not companionate to myself my son and my daughter soon as my son walked in she told him he would probably have to put her down! She couldn’t breath they did nothing for her we gave them 1600.00 the first day and I called that night and told the vet tech to up it another 1000.00 . The next day the vet called my son and told him her skin was falling off how awful and disheartening this vet is we are an hour away and to drive there was awful! He then decided to put her down and as they were doing that she kept lifting her head and he said why is she doing that and she said oh the IV isnt in right and took her and didn’t bring her back! They are very negligent and never never take any pet of yours there! It was the most awful and hurtful thing we have ever been through with any pet and we will be pursuing this further
MedVet is deceptive with their billing. I was never given a total amount that would be owed. I was told increments to pay by being told, "You owe us another X amount of dollars." I would try to get a total dollar amount owed to them and was never given that information. I was just given the remaining balance. My husband spoke to the surgery department manager, who escalated the issue to the hospital president. We played phone tag for almost two weeks. When I did finally speak to the president, she said she would be getting in touch with me after she reviewed the information. That was over two weeks ago. I have left voicemails asking for a return call, and still nothing.
Mr. and Mrs. have lodged a complaint with MedVet prior to this Revdex.com complaint, regarding concerns they have about the diagnostic and treatment recommendations and surgical care that their dog *** received at MedVet during his hospitalization from 4/28-19 – 5/2/19. We have had several conversations with them about their concerns. As the Medical Director, I investigated their concerns by reviewing the diagnostic and surgery reports and the medical record, and by speaking with the specialists involved in *** care in addition to speaking with both Mr. and with Mrs.. The recommendations made and treatments prescribed for *** were medically appropriate. Sadly, their dog did not recover his health in spite of the best efforts of our specialists and their primary care veterinarian. We are very sorry for this sad outcome. At no time in our conversations about their concerns did the ***s mention concerns about the estimates they were given or about our billing practices. The ***s have asked us for a refund, but their request for a refund has not been based on communication about our communication about estimates or our billing practices.
The following is a summary of the financial communication about *** admission to the hospital and surgery from April 28 – May 2nd, which is the surgery that the ***s feel in retrospect should not have been recommended by our doctors.
On 4/28/2019 *** was evaluated through the ER Department. *** signed a Care Plan for admission to the hospital that included an estimate of $2350-3200. This included the emergency consultation fee, bloodwork, abdominal radiographs, nasogastric tube placement, IV fluids and IV medications. At that time a $2350 deposit was collected.
On 4/29/2019 *** case was transferred to the Internal Medicine Department and at 9:24 AM *** verbally (via phone call) authorized an estimate in the amount of $2300-2700. This included the previously listed emergency charges, an internal medicine transfer and consult fee, hospitalization, continuation of IV fluids, IV medications and an abdominal ultrasound.
On 4/29/2019 after consultation with the Internist, who recommended consideration of an abdominal exploratory surgery and GI biopsies, Mrs. planned to take *** home. Later, she called back and said that they had decided to leave *** at MedVet for the abdominal exploratory surgery to be done the following day. *** verbally authorized a Care Plan at 6:50pm in the amount of $5500-6400. This included the previous listed charges, an abdominal exploratory surgery, and post-operative care. An additional $2200 deposit was collected at that time. The total deposit was therefore $4550. The surgery was performed on 4/30/19.
On 5/1/2019 *** received a financial update by phone. She was informed that the current charges for *** medical care were $6415, which was $15.00 over the estimate on the Care Plan. She was also informed at that time that there would be additional charges for *** staying in the hospital until the next day, as well as additional medications to go home.
On 5/2/2019 *** final bill at discharge was $7211.37. This left a remaining balance of $2661.37 over the $4550 they had already left on deposit. The ***s paid this balance when *** was discharged from the hospital that day.
In the interests of compromise, out of compassion for their loss, and due to their unhappiness with the communication about our recommendations, we offered the ***s a 50% discount for the charges for *** hospitalization and surgery from 4/28 – 5/2/19. This is a discount of $3605. Mr. has rejected this offer. however, we are happy to extend this offer to the ***s again if it will resolve this dispute amicably.
Melissa S. W, DVM, DACVIM-SAIM
Regional Medical Director
I filed a complaint against Med Vet regarding some billing issues. Med Vet responded to my complaint and offered a refund of $3600. This was during a very difficult time for my family and me, as we had just had to put our beloved Great Dane down. I originally did not take the offer and Med Vet made it clear that they would give me some time to think about everything and would honor the refund if I changed my mind. I have contacted Med Vet several times to let them know that I had changed my mind and would like the refund. I am unable to get a response or any type of action, even though Med Vet specifically stated that they would honor the discount, even after the fact.
Dear Revdex.com,
I have requested that our Accounts Receivable Department issue a refund to *** & *** in the amount of $3605.68, which is 50% of the bill for their dog's last hospital stay with us. The reason for my delay in issuing this refund was that Molly *** also submitted a complaint to the Ohio Veterinary Medical Licensing board. We responded to that complaint, which is a time-consuming and obviously stressful process for our doctors and for myself. The board investigated her complaint and we were recently notified that they did not find that we had violated the Veterinary Medical Practice Act. In spite of the *** attempt to impair the livelihood and professional reputation of three very fine MedVet doctors, we have decided to honor the offer that I made to the *** in response to their Revdex.com complaint. This is a courtesy. Our Doctors did everything they could to try to help Roscoe, and we are very sorry that the *** did not appreciate those efforts, and that their dog did not get better in spite of the expert care that was provided in good faith by our doctors.
Sincerely,
Dr. Melissa S. W, DVM, Dipl. ACVIM
Regional Medical Director
We took our dog, a German Shepard to MedVet Worthington in August 2018 for a torn ligament in his knee. He had the TPLO surgery by Dr. K. Our dog recovered great able to walk and run again without pain or limping. Then in May 2019 same dog got a ruptured disk in his back. He was in pain if he got up and had trouble controlling his rear legs, he is 8 years old. Dr. K again did surgery on his back and today he is getting up with no pain and able to control his rear legs. We are so Thankful for MedVet being there and for Dr. K and team. So glad to have our Weisey back to himself again!
We took our rescued animal companion Bree to Medvet Worthington Ohio this past Friday April 27 2018 for a non-invasive Ultrasound. The good news was the scan showed a relatively healthy dog. Bad news? ...........she
DIED with a few hours of this procedure. My last memory of her still viable
was watching them drag her by her leash (she was walking too slowly?)
They said it would take 20 minutes. An hour later we finally meet with the radiologist.
He said she was "relatively healthy" .No alarms given.
By the time we were in the car,minutes later, for our 45 minute trip home to Springfield she was in ACUTE RESPIRATORY DISTRESS. She began to vomit blood and mucous profusely and could not breathe.
Her mouth was bleeding as well.We rushed her to our Emergency Vet Office in Springfield where they immed put her in the oxygen bubble, administered cortisone and something to relieve her ANXIETY. HER LUNG HAD COLLAPSED (we found out later)....it did reinflate but it was too late. Even CPR as she lay dying did not bring her back. So it cost $389.00
from Medvet for the ultrasound .... all I got from Medvet was a phone call saying they would look into it. That took two weeks.
When they called a month later they were not apologetic, asked "What exactly do you want from us?. "I want transparency", I replied.
They were not transparent, Offered no explanation for her death. Tried to throw our local vet under the bus who gave emergency care to her after her "non invasive" Medvet Ultrasound...Found out later Medvet called our local Vet asking what treatment was offered to our dying dog. Medvet told our local Vet it would have been the same treatment they would have done.(!)
Then Medvet said, "Well maybe if you brought your dog back to us "we could have treated her". Really?. She was dying from their treatment. Our family is in the medical field and we know what killed our dog. She had collapsing trachea syndrome, and Medvet does not sedate dogs for ultrasounds (most vets do.) Bree died from stress induced total tracheal collapse which let to fatal upper respiratory failure. Had they sedated her, and handled her with more sensitivity, I do believe she would not have died.
my brother and I took his small dog to med vets on red bank rd last night they would not treat her because we couldnt pay $120 dollars up front.They took her in the back and my brother wanted to go with her they wouldnt let him.just like other reviews we too were treated like all they wanted was money. She has a heart problem and was having trouble breathing.We at one time been there when they were the old Red bank hospital and they werent like that. I guess since they changed their name and got bigger they really dont care about your pets.Unless you have money to cover their high fees I suggest not going to them.
On the 14th of November *** was attacked by my neighbor’s 2 year old German shepherd and she looked like the first pic I have enclosed here. It is a dirty wound with leaves and debris. I was told by my Parkersburg veterinarian to rush her to VetMed Columbus for specialist skin care. Although this was a 2 and ½ hour one way trip, I did it to save *** life. I figured she would receive proper bandaging, antibiotics and pain medication. Instead, after Dr. C cleaned *** wound of debris, *** was immediately operated on by Dr. D. The deposit for this service was $3850.00. A second surgical fee of $2115.36 was charged for the multiple surgeries that ensued in the next few days without my knowledge. There was some type of surgery everyday bringing the total bill to a total of 5964.42. I was running out of money on my credit card and I was told that I could have my Veterinarian in Parkersburg do bandage changes and save another $4000. Dr. D said that there was no need to keep *** at VetMed Columbus and she could wait many weeks before attempting to close her wound. He even stated that we don’t even have to close the wound at all. It could remain as it is. The second pic is what I believed *** wound looked like when I picked *** up from VetMed Wednesday, November 21st. I gave *** prescribed medications around the clock Thursday and Friday of that week. Friday November 22nd I took *** to my Veterinarian at Parkersburg for bandage change and to our shock and horror *** skin was not anything like the pic I received from Dr. C at VetMed Columbus. The last 5 pics are what *** looked like after $5964.42 payment. My Parkersburg Veterinarian was not able to deal with this and I rushed *** back to VetMed Columbus for that facility to continue her care. I felt that VetMed Columbus should never have allowed *** to come home the way she was. I would have never taken her out of the hospital like that. I am not a trained competent veterinarian
Response to Revdex.com complaint # ***, ***, dog ***
We have reviewed the care of Ms. *** dog ***, as well as the communication with her, while *** was hospitalized at MedVet in Worthington from November 14 – 21 and again Nov 23-25. The following is a summary of our review.
*** suffered a large wound over her back from an unknown trauma while unsupervised outdoors. Ms. El brought *** to MedVet on 11/14/18 for the expertise of a surgical specialist upon referral from her family veterinarian, due to the severity and extent of the wound, which was a U-shaped wound approximately a foot in length. She first presented to the ER service. Our emergency team and a surgical resident (Dr. C) spent a considerable amount of time educating Ms. El about the usual course of events and costs to manage wounds of this severity, as well as the possible complications that might occur, including that the skin may undergo necrosis (tissue death), *** could develop a serious infection (sepsis), and there could be significant wound healing complications. After being fully informed and also receiving an initial estimate for wound care, and wound assessment under general anesthesia by a surgical specialist to determine if the wound could be surgically closed primarily, Ms. El gave her written consent and admitted her dog to MedVet for care. The ER team provided initial cleansing of the wound and bandaging, and then transferred care of *** to the surgical specialty service the following day. Ms. *** was informed on a daily basis prior to every procedure that occurred, including the initial surgery to assess and close the wound, and the subsequent debridements of necrotic tissue that were performed at the time of daily bandage changes. Ms. *** was informed by Dr. C and/or Dr. D of each complication that arose during the course of ***’s stay at MedVet, and she was given frequent financial updates.
During the anesthesia and surgical assessment on 11/15/18, it was Dr. D’s observation that that ***’s skin flap, while very large, appeared to be healthy and viable (living) tissue at that time. His surgical judgment was that the best course of action would be to close the wound primarily and place a closed suction drain under the skin flap. At the time of this surgery, Dr. D was optimistic that the wound would heal by primary closure, and he told Ms. *** this. However, he also reviewed the potential complications that might still arise, including delayed skin necrosis and infection. These complications can occur several days following the initial skin trauma, even though the skin appears healthy and viable initially. Had the primary wound closure been successful over the long term, this would have saved *** and her owner weeks to months of bandage changes and wound care, as well as considerable expense. Unfortunately, the skin flap did undergo necrosis (tissue death) over several days following the initial wound closure, necessitating serial debridement of dead tissue and extensive wound care and bandage changes.
After the skin flap had fully undergone necrosis and the dead tissue was completely debrided on 11/19/18, three options were presented to Ms. *** by Dr. D for managing the wound until it could either heal completely by second intention or heal by a combination of second intention and a future surgery. The ideal option at that time was using a vacuum assisted wound management device (VAC) to speed wound healing, which would require ongoing hospitalization and is unfortunately the most expensive option. The second option would be to use traditional serial bandage changes while *** remained hospitalized at MedVet until the wound was ready for a second surgery or was smaller and easier to manage on an outpatient basis. The third, less ideal, option was for Ms. *** to take *** home and have her primary care veterinarian perform outpatient serial bandage changes, with intermittent returns to MedVet for assessment of the wound and to help make the decision about if/when an eventual second surgery would be needed. The second and third options were given to Ms. *** because she had expressed to Dr. C that she did not know how she could financially afford the expenses that were anticipated over and above the initial estimate she had been given on 11/14/18. After being educated about the pros and cons of these options, and receiving estimates for them, Ms. *** made the decision to choose the third option of taking *** home and having her primary care veterinarian manage the bandage changes. At that time, *** was eating and drinking well and was comfortable on pain medication and antibiotics. Dr. C and Dr. D met with Ms. *** at the time of patient discharge to be sure that she understood what to expect going forward and had no further questions. ***’s primary care veterinarian was also consulted regarding her comfort level and willingness to manage the wound with serial bandage changes. A special wound dressing material was sent home with the Ms. *** so that her family veterinarian could use the best product for wound healing for *** at that stage.
Serious skin wounds with secondary complications and infection can unfortunately take many weeks to months to heal, and are extremely expensive. Had the initial primary closure of the wound been successful, this would not have been the case, and the outcome for *** would have been excellent. Unfortunately, there are no guarantees with this type of a severe wound, and none were given to Ms. . In fact, she received extensive communication about the possible risks and complications that might occur. While it is tempting to use hindsight to say that Dr. D’s decision was to attempt primary wound closure was incorrect, the surgeon has to assess the situation in real time. Dr. D used sound surgical principles and his experience with similar wounds to make his decision.
On 11/19/18, Dr. C informed Ms. *** that the wound was larger than it had been in the picture taken on 11/18/18, due to further debridement necessary on 11/19/18. Dr. C informed her that the wound was as large as it on initial presentation. We therefore do not understand how Ms. *** could be shocked at the size of the wound. Furthermore, although the wound does look shocking to a lay person, a veterinary surgeon can assess in Ms. *** pictures that there is granulation tissue covering the wound. This granulation tissue development is necessary for the wound to eventually contract and heal secondarily.
We are all very sorry for this family’s loss of their beloved dog, ***. All of the doctors who took care of *** used state of the art knowledge and skills to manage her severe wound, and they offered her multiple options for wound care so that she could choose what fit her budget the best that was still an acceptable option from a medical and surgical standpoint. However, the choice to remove *** from MedVet to manage her wound on an outpatient basis was Ms. *** decision. We are sorry that *** didn’t do as well following her release from the hospital as everyone wanted and expected her to do. We are certain this was not due to lack of care or expertise on the part of either our team at MedVet or the care provided by Ms. *** and her family veterinarian following ***’s discharge from the hospital. The outcome was due to complications that arose because of the severity of the original wound that *** suffered.
To help Ms. , we are willing to provide a discount, as a courtesy, for the balance that was remaining on her account at the time of ***’s euthanasia, which is $1262.92. This is in addition to the 10% military discount already granted to her.
Complaint: ***
I am rejecting this response because:of the reasons stated in my January 5, 2019 response. Moreover, MedVet did not make a honest, fair, professional, attempt to help ***. MedVet simply deceitfully, with malice and greed performed unnecessary measures in an effort to give Dr. D a body to practice his surgery procedures on. This wicked practice thereby caused *** to become susceptible to increased pain, infection, seizures and ultimate death.
Regards
My husband and I took our dog to Med Vet in Dayton because it was after hours and he was lethargic and not acting himself. Upon arrival, he started to come back to normal, but we still decided we would like to have to him checked out. Once a doctor was available to see him, the Tech stated they would take him to the back for his exam. We advised that we are not comfortable with him being away from us for an exam. She asked us why I stated that this is my child and I am sure it is not expected for a human child to leave their parents with strangers when they are sick. The Tech asked the doctor if we could go in one of the front exam rooms. They tried to tell me the rooms are small and it stresses out the dogs; however, they did allow us to go there. Once in the room, which are bigger than the room at our regular vet, the doctor comes in and barely leaves the doorway while asking us what is going on and keep an eye on our dog. We explained why we are there. She proceeds to tell us that she needs to take him to the back for his exam because we obviously brought him here because he is not acting like himself, which means that we do not know how he will react once examined, and that dogs do better when their owners are not around. We advised that is not an option; she stated they are not comfortable giving him an exam without him muzzled and restrained and that she has an experienced team in the back for this. My husband (who is a Police Officer and trained K9’s in the military for 4years) proceeded to tell her that our dog was showing no signs of stress and they were not in harm’s way and thanked her for her time. Thankfully, we were able to get ahold of our Vet, who then assisted with making sure our dog was okay. I am clearly aware that the reason we were treated this way is because our dog is a pit-bull and the doctor was afraid of the breed, not my dog. While this disgusts me and breaks my heart that someone in this field would be so ignorant and discriminative, I noted that we would not take any of our dogs there again and planned to leave it at that. However, we had a follow up at our Vet the next day and the report that Med Vet sent to our doctor stated that our dog was hyperactive, erratic, and aggressive and needed muzzled and restrained. ALL ARE LIES! Please see why my dog went there, to begin with, he was LETHARGIC! He receives acupuncture and laser treatment on a regular basis, and stays completely CALM! We have never seem him hyper, erratic, or aggressive. We do not appreciate LIES to cover your own actions because you chose to discriminate against a breed! This is awful practice!
Great staff and blessed to have this service in the area. K, our dog and baby, had recently had surgery and his leg swelled up and was hard. Our vet was closed so we rushed him to the Medvet. Yes, they are more expensive than a normal vet, but so is visiting an emergency room compared to your family doctor. However, they took their time and made sure everything was checked. It was determined that K has a bad infection. The doctors and staff are wonderful. Dr. O (misspelled) was great, she answered all our questions and took her time with us. The front office walked us through everything and also assisted when registering for the credit card. It was also the small things, they kept us updated during the 3.5 hours we were there, they updated us continually with any service costs so there were no suprises. We didn't feel pressured to take any action, they just made sure we had all the information. Another thing is they have universal phone charges in their waiting room, which helped stay connected with friends/family. K is our baby, we have no children, it was a blessing to have them in the area to take care of him when our normal vet wasn't available. I'm not sure what would have happened if I didn't take him that night. If you think you should take your pet and worried that morning would be too long to visit your regular vet, take them to MedVet, highly recommend.
WHILE I WAS ON VACATION,MY DOGS GOT IN A FIGHT AND MY 71 YEAR OLD MOTHER CHOSE TO TAKE MY DOG TO THIS MEDVET LOCATION PER THE VET TO GET STITCHES BECAUSE SHE HAD A GAPING WOUND ON HER CHEST THAT HAD BEEN BLEEDING FOR SEVERAL HOURS. SHE ARRIVED AT THE MEDVET BEFORE 8 PM AND BY 11 PM SHE HAD LET THEM KNOW SHE HAD BEEN THERE FOR QUITE A LONG TIME THE DOG WAS BLEEDING ON THE FLOOR, THEY TOLD HER IT WASN'T CRITICAL AND THAT IT WOULD BE SEVERAL MORE HOURS BEFORE THEY COULD SEE THE DOG. MY MOM TOLD THEM JUST TO GIVE HER HER DOG SHE COULDN'T SIT THERE SEVERAL MORE HOURS THIS WOULD BE AFTER MIDNIGHT AND MY MOTHER HAS CATERACTS AND WAS 45 MINUTES FROM HOME. MY MOM TOLD THEM SHE WAS NOT PAYING BECAUSE THEY DIDN'T EVEN TREAT THE DOG. SO THEY BROUGHT MY DOG TO HER AND SHE LEFT. MY VET DR *** THAT RECOMMENDS THEM EVEN SAID THIS WAS TOTALLY UNEXCEPTABLE . I AM REFUSING TO PAY FOR A SERVICE THAT WAS NOT PERFORMED. MY MOTHER WAS SO UPSET THAT IT WASN'T HEALTHY FROM THIS WHOLE EXPERIENCE AND THEY OWE HER AN APPOLOGY AND TO QUIT SENDING MY A BILL FOR NOTHING DONE.
To Whom It May Concern:
I received Ms. concerns regarding the care of her Bull Terrier dog, ***, during a visit to our Emergency Department at MedVet Dayton. I understand Ms. concerns to be regarding the wait time for her Emergency visit, communication with her mother, and the cost of services.
*** was presented to the Emergency Department by Ms. mother on May 12, 2018, for evaluation of a bite wounds after a fight with a housemate. Ms. mother arrived with *** at 8:13pm (check in time) and was discharged, at her request, at approximately 9:55pm. At the time of check in, a triage technician obtained ***’s vitals and physical status, which were considered acceptable for an anxious dog. This initial triage assessment is performed on each emergency patient presented to our hospital in order to determine the stability of each patient and to ensure that critical or unstable patients receive immediate care. During the time following initial triage assessment and the emergency doctor speaking with Ms. mother, our emergency doctor performed a complete physical examination and assessment of the wound. Ms. mother became concerned with the wait time and expressed this to the front desk staff. An emergency technician spoke with Ms. mother at this time to inform her that the emergency doctor would be with her shortly, and that she would discuss the recommended care to address ***’s wound. The emergency doctor spoke with Ms. mother and the gentleman accompanying her to discuss ***’s physical examination findings as well as treatment recommendations. *** had a jagged bite wound on the ventrum of her chest that had created a pocket under the skin. Due to the location of the wound and its origin (a dog bite) the emergency doctor recommended administering antibiotics and pain medications as well as performing sedation to facilitate wound explore and repair. The medical care plan and financial estimate were reviewed with Ms. mother. It was explained that the wound closure would take place in approximately two hours as there were a couple of critical cases that needed to be addressed immediately; however, we could hospitalize *** overnight at no additional cost, so that Ms. mother did not have to wait. At that time, Ms. mother declined all recommendations and elected to leave with *** in order to take her to her family veterinarian, Dr. ***, the next day. The emergency doctor took a photo of the wound to send to the referral partner at 9:55pm immediately before ***’s discharge to help Dr. *** prepare for the wound closure.
Ms. mother communicated that she would not sign the discharge instructions or pay for the evaluation by the emergency doctor because she felt that the treatment was not worth paying for. Our team recommended seeking veterinary care if she was declining or felt that she may require care prior to taking her to her family veterinarian and that a letter documenting ***’s physical examination and treatment recommendations would be sent to Dr. *** to alert him that *** will require follow up care for treatment of her wound.
Due to the concerns Ms. mother expressed at the time of her visit a follow up call was made by our Hospital Director on May 14, 2018 to address her concerns. We were unable to reach Ms. mother so a message was left on her voicemail. Our call was not returned. In addition, the emergency veterinarian and Medical Director called Dr. *** to relay our clinical findings and discuss the concerns voiced by Ms. mother. These calls were also not returned.
We understand the frustrations of wait times and the cost of Emergency services. Our aim is to provide expeditious emergency care and to communicate the care recommendations and costs accordingly. Additionally, in order to accommodate Ms. mother, we offered overnight hospitalization at no additional cost so that she would not have to wait for the laceration repair to be performed and she could pick up *** in the morning when convenient for her.
Meeting and exceeding our clients’ expectations in service are high priorities at MedVet. We aim to provide clear, timely communications as well as excellent patient care. We understand that there can be uncontrollable wait times during very busy times, and we strive to provide options for our clients and patients that help to alleviate the wait by offering complementary hospitalization, so the clients can leave then return when convenient. Also, we continue to focus on improving our efficiency during busy times in the Emergency Department. Despite these efforts we understand that Ms. and her mother were displeased with the emergency visit and ultimately did not appreciate the value of the service performed. As such, we have refunded the $116.00 for the emergency visit and complete physical examination as a good faith gesture.
Amy R. B, DVM, MS, DACVIM (Oncology)
MedVet Dayton Medical Director
My Great Dane had surgery at MedVet on 26 January 2018. Two weeks later I had to bring her to the ER because she was having trouble walking and had discharge from the incision site on 11 February 2018. The ER Veterinarian ordered X-Rays and a blood culture to see if she developed an infection. I was told the results of the culture would be back in 5 to 7 days and a veterinarian would contact me. I called MedVet on 19 February 2018 since no one called me with an update and the technician said the results were in but she could not read them and a veterinarian would call me back to go over the results. After 5 hours, I called back again to talk to a veterinarian and the receptionist asked me if I actually talked to someone because no veterinarian was available to go over the results.
I had my veterinarian retrieve the results and my Great Dane does have an infection as a result from the surgery and the antibiotics she was prescribed were ineffective in treating this type of infection. If the infection continued to go untreated, my Great Dane could have suffered serious harm or even death. I spoke with the surgeon at MedVet who proceeded to tell me that he did not know when the lab results came in and the ER veterinarian ordered the results, so he was not tracking the situation.
The reason I give a 1-star review is that the surgeon did not follow up when he should have been notified that my Great Dane was at the ER and upon talking to him was told that it was not his fault because he is busy and when one department orders a test sometimes the results get lost in the shuffle. I do not recommend MedVet based on my experience and I urge everyone to follow up on the care that is provided.
I would like to address a few things regarding my recent visit to your emergency clinic.
On January 18, 2018, my cat *** was neglected at ***. I immediately rushed him to the closest emergency facility where he was then diagnosed with fluid overload and acute congestive heart failure. Please understand, I was told by ***’s Dr. Beth L, that *** was doing just fine and “purring” and that they did not know what was wrong, nor did they know what the cloudiness was on the radiograph. In fact, she stated *** needed a bronchodilator. It was not until seeing Dr. S at ***, that I was told *** was in congestive heart failure. Unfortunately, *** was not going to have a doctor after midnight. I then made the difficult decision of removing *** and driving him to your facility, in hopes he would have a fighting chance. I personally had to perform cardiopulmonary resuscitation on *** in the car while stuck in traffic.
Once we made it to your facility, I was completely distraught. I couldn’t have been any more upset. I was heartbroken, sad, devastated, scared beyond measure, and barely able to breathe myself. I ran up to the front desk with *** and I said “please help him, he’s dying!” All I wanted was for my baby to live. A man took him into the back immediately and I pleaded for them to let me back there. The reason I am explaining this to you, is because I am very unhappy with the way you treated me after. Your staff had zero compassion and treated me as if I wasn’t standing there. When I was told I couldn’t come back with ***, I understood and I went into an exam room and waited while panicking and crying. Not one person was there to speak with me or help reassure me. I understand that I needed to wait. I waited for a while and then your assistant Chelsea came into the room a half hour later. My only question to her was “is he alive?” Chelsea was literally smirking when I asked her this question. She told me he was and I continued to massively breakdown. I assumed he was already gone… This gave me a sense of hope knowing he was still alive.
Soon after, you, Ashley S came into the exam room. I was stricken with fear, panic, and desperation. My impression of you was you were very unhappy to have to deal with me and my behavior. I was immediately treated like a terrorist. Never once did I feel welcomed or that we were cared for there. You never came across as kind, caring, compassionate, or understanding to my situation. You looked at me with disgust. Regardless of my demeanor regarding my dying child, I believe your job is to also help the client in any way you can, even if that means having a decent bedside manner. Instead you seemed afraid of me and intimidated. I would think you see distraught clients frequently working in an emergent setting. My intention was never to make you feel I was “very angry” or “argumentative.” I apologize if you felt that way in regards to my uncontrollable sobbing and crying. Although, you should be the ones apologizing.
I explained to you I wanted you to do anything you possibly could to help *** and save his life. You and I agreed on being as aggressive with treatment as you could. You then stated “I could just euthanize him now if you want.” I have a witness to this. We both could not believe your apathetic cruel tone. My response to you, was “*** no.” I then apologized to you for my comment and explained to you my reasoning for responding in such manner as well as my reason for not choosing euthanasia. I asked you if I could see ***. I asked you if he was allowed to be on oxygen in the exam room. Again, I’m a client asking questions. According to your records you wrote down, you had to repeatedly explain to me why I could not see *** in the exam room. That was not the case. You only had to explain ONCE and I understood. You documented how difficult it was to communicate with me and that I was “very angry” and “argumentative.” I was never angry. I was scared and frightened – I only wanted the best for my child. I was very displeased with you and your staff as well as the entire situation. I dealt with the situation the best I knew how to. You explained to me that *** was in the “intensive care area” and that he was being watched closely. I asked you if time comes when *** is taking his last breaths, if I could please see him and hold him. You told me you thought I would be leaving the facility and said “sure, if you’re still here.” I explained to you that I was not leaving ever. You acted as if it was ridiculous for me to stay there with my dying child. I then asked you if I could go back and see him. You said I could but you did not take me back. I was left in the exam room again while *** was lying in the cage with oxygen therapy. A while went by, then finally your assistant, Chelsea, came in with very very little information for me. I was shown a computer screen with a CARE plan, that stated this: “Plan: Hospitalization for 2-3 days with oxygen therapy, IV catheter, blood work (+ recheck blood work), blood pressures, IV medication, meds to go home, quoting $3000.” This was what was recommended to me. I asked her what was going to be done right now at this moment for *** that would improve his condition. She said nothing. I was upset that nothing was being done other than him lying there. You state I became “very irritated and was yelling at staff.” That never happened. I told Chelsea that I had requested already to go back and see ***. I stated I would like to see him and then I would make a decision on whether to keep him lying there.
We arrived at your clinic at 6:55PM. I was not allowed to see *** until 8:03PM. This is when I was finally lead back. I then saw *** in the condition he was in. There was no improvement whatsoever and I saw for myself, no human beings were actually back where he was monitoring him closely like I was told. He could have easily died there without anyone’s knowledge. That’s disgusting. With a low body temperature of 94-95 degrees, he was in a cage with a temperature of 66 degrees and he was not being warmed up properly. I mentioned that out loud and a girl said she was coming to give him some warm fluids to lie next to him. This was an hour after he arrived. At this time Monica, another one of your employees who was in a room with dog kennels, was talking about the fact that I took a video of *** in the cage and belittling me regardless of the seriousness of the situation. She was unaware that I was only feet away from her listening. That is unacceptable and not professional. It should be addressed. I told her it was wrong and unacceptable.
My hope is that you can see why I went against your “medical advice” and decided to take *** home – in hopes he would make it that long. Unfortunately, I rushed to the front desk to pay you hundreds of dollars (for nothing) and requested for you to hand over ***. You made me wait. Then once you finally brought him in to me, AFTER I had already signed and paid you, your assistant Chelsea asked me for yet another signature and she didn’t have the paperwork printed yet. She never told me what the signature was for. I told her no. I said you already have my money and my signature – I am taking *** home. Somehow none of your staff could comprehend he was dying. Come to find out, it was discharge paperwork that I needed to sign to legally free you. Your records state I verbally authorized discharge. The only thing I authorized was to take *** out of your pointless facility. My wishes were for him to pass in a loving environment with the warmth, love, and dignity he deserves. *** held on long enough to pass in my arms at home with his brothers and sisters surrounding us at 9:24PM. I never woke up that day thinking my baby would be neglected at ***, but he was. I never thought I would be so upset and panicked taking him to multiple ERs, but I was. I lost ***. *** was under my care from the day he was born 7/18/2005 until 1/18/2018. Even if you do not care because you labeled me “angry and “argumentative,” I would hope as a veterinary professional and a human being, you will at least see there are two perceptions here. I made the best decision to remove him. My feelings are really hurt at the way your staff treated me and how you felt the need to write awful things about me rather than seeing me and describing me as a scared, loving mother trying to do the best for her baby. You did nothing to help *** and you only made matters worse. You never came to me with a solid treatment plan or compassion. This is my honest review of my experience at MedVet -Toledo. Your comments and actions were so negative and unnecessary. I would like to believe your staff treats others better than what I have experienced. I would like to know I can come to your clinic with any one of my other pets if I ever need to and be able to trust and rely on your abilities. Unfortunately, I cannot and I have read many other reviews on how despicable your clinic is. You rob people of money and you do not care about your patients.
Anyone who is thinking about using this clinic should really think twice. You’re never prepared for an emergency, but maybe we all need to do some research to find something else we can actually rely on if emergencies do arrive for our pets.
I took my cat who was ill to med vet on a Saturday, I only took him there because my vet is closed on that day. In short after spending nearly 4 hours and $620 for X-rays and blood work I was told there wasn't a radiologist there to read the X-ray and the blood work showed either inflammation or infection. They would need to transport him to a pet hospital for further evaluation. I thought that's where I was, why advertise to be the place to take your pet in an emergency when they don't administer treatment for the diagnosis. I feel the vet that saw my pet was not qualified to do so. They administered fluid under the skin and gave him nausea meds, nothing for the infection . I took him home because at this point I had lost all confidence in this supposed animal hospital that did nothing but suggest I allow them to transport him some where else. If they can't treat an infection I certainly was not allowing them to take him anywhere. I got him into my vet on Monday and although he doesn't have a big fancy building he was able to not only diagnose my pet but also administer antibiotics. My cat spent 3 days with my vet and there is no doubt he would have died had I not taken him there. All because Med Vet with there fancy new building couldn't handle and intestinal infection God forbid you go there for something really critical because they will need to transport your pet to someplace that knows what they are doing. I will never take another pet here , they are not the only game in town. My vet had cat for three days and the total bill was $250 compared to the $ 620 for several hours at med vet it is obvious to me what they care about and it's not your pet.
I took my pet to this location and had to have him put down due to health issues on Saturday . I called and spoke to different people three times and was told that he was be picked up by the cemetery on Wednesday and that I could drop off his favorite bone and toy to be included with him for burial. I went there tonight being Thursday after I confirmed today that I could drop it off again and was told I was too late because he was already picked up Sunday. I don’t understand this since I talked to them every day since I had to put him down. I spoke to the cemetery earlier today as well and they told my that vets keep animals a few days just to make sure owners do not want to change their minds on burial options and these people didn’t even do this for me. Now my heart is completely broken and my pet is buried without his favorite things.
This client came to our facility on Saturday, October 14, 2017. Due to the diagnosis, they made thedifficult decision to euthanasia their pet. They elected to have him buried through *** PetCemetery.
In an effort to limit the amount of time that our clients pet would remain at our facility waiting for pickup by ***, we recently added an additional Sunday pick up to our weekly schedule.
The pet was picked up on Sunday October 15, 2017 for burial services through ***. Theclient contacted our office and *** on Monday, October 16, 2016 and asked if it werepossible for her to bring in toys to be buried with him and was advised that it would not be a problem.
Unfortunately when the client called us on Monday, we did not factor in the additional Sunday pick upand told her it was fine to bring the toys in that evening.
When the owner arrived that evening with the toys, we advised her that her pet was picked up onSunday and apologized for the misinformation and confusion.
We make every attempt to handle these difficult situations in a timely and respectful manner andunderstand the disappointment that she experienced. We have contacted her and offered to reduceher invoice which she agreed to.
Please feel free to contact us with any further questions or concerns.
Thank you,Nancy THospital Director