Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have...
determined that my complaint has NOT been resolved because:
[Your Answer Here] In regards to accepting the $350 charge, I had no choice. It was either I accept your terms or I could not pick up the vehicle from the dock. Pamela informed me that if I did not pay and pick up the car by Friday July [redacted] I would start accruing daily port fees. As far as the Emergency brake being inoperable, I spoke in depth with the seller of the car about this and he said there was nothing wrong with the emergency brake when your driver Alex P[redacted] picked up the vehicle from him. He said your driver loaded the car onto his flatbed and engaged the emergency brake before hauling it to Long Beach. The seller of the car said he even went into the car to double check the emergency brake was engaged per your driver's request. It was in working order otherwise your driver would not have taken the car. Somewhere between Alex picking up the car and Matson rejecting the car at their Long Beach dock someone broke the emergency brake. I did not ask to be reimbursed for the cost of fixing the E-brake but I am asking to be reimbursed for the second transportion fee for a few reasons. First off, Alex lives in the neighborhood where he picked up the car so was going back to [redacted] regardless, he should not have charged a fee to take the car back. Second, Alex was responsible for removing the car from his flatbed and I believe he pulled up hard on the brake and broke it but was not willing to take responsibility for it. I say this about your driver's character because in addition to this Emergency Brake problem, I am also having a problem with him keeping the car's current California registration from me. He has the original paper copy and on July *, *016 I asked him to mail it to me because without it I cannot switch ownership of the car or register it here in Hawaii. He sent me a picture of the paper registration via text. When I told him that I needed the hard copy he stopped responding to my calls or texts. The DMV here in Hawaii will not accept the picture, they want the hard copy of the car's registration. The car arrived on island on June **, *016 and as of today I still do not have the car's registration from your company and therefore cannot complete the registration process, VIN verification (required for classic cars) and switching of ownership. This has been very frustrating for me, I can't understand how withholding the car's registration from me is okay in your eyes. I notified Pamela about this problem in an email on July *, *016 and then again on July **, *016. I will say that after the second email on July ** I felt that Pamela understood my frustration and she assured me she would get a hold of Alex to have him mail me the car's registration. In the meantime though, I am unable to do anything with the vehicle and it has been on island for almost a month now and is just sitting in the garage. In addition to this I only have 30 days to register the car once it arrives before penalties start accruing. While I am only asking to be reimbursed $350 for the additional transportation fee, I hope that Hawaii Car Transport looks at all of the issues I have had with their driver Alex P[redacted] as a whole. All have been extremely inconvenient and unprofessional and he shouldn't be used by them if this is the type of service the customer is getting. I ask that they do the right thing, take the issue with their driver keeping the car's registration into consideration and reimburse me what I am requesting to make this right. Thank you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
This is an inquiry for Hawaii Car Transport. This is the RoadRunner Auto Transport Revdex.com page. We would advise you to contact Hawaii Car Transport directly to resolve your claim. Thank You
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
conversations has now only started this week maybe because of my complaint. What I would like to know if this carrier that I had no dealing with or payed for any type of service decide not to pay where does that leaves me beside with a damaged vehicle. At this point I think that I have been patient enough having faith in [redacted] the the company that I paid for services and believed to be looking out for the interest of its customers. Until my vehicle is repaired I will be seeking other organizations and options of reporting and advise.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
response made by the business in reference to complaint ID [redacted], They contacted me directly and reimbursed me in the form of an [redacted] gift card and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Good Afternoon, I do apologize for the inconvenience you have experienced with our company. I have arranged for our head supervisor to contact you today to help alleviate some of the issues you are experiencing. Thank you
Good Afternoon, We apologize for all of the inconvenience you have experienced however in regards to the refund of $350 we are unable to do that. The driver brought it back to your location a second time and then redelivered it to the port a second time and unfortunately that does come at a cost which was explained to you. We did the best we could in regards to the re delivery fees which were originally $450. After speaking with you about your frustrations we were able to come to an agreement and lower the fees to $350. In regards to the registration Pamela is currently working to resolve this for you in a timely manner. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Contacted Hawaii Car Transport via the instructions I received through the email and was greeting by a hostile customer service agent. I do not feel that the complaint was handled in a professional manner and desire no further contact with this company regarding my complaint. In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello, As per our contract details, dates and times are not guaranteed due to matters outside of our control such as weather, traffic, breakdowns, etc. Our contracts also state that there is a 48 hour window before and after the estimated delivery date. To discuss this matter further please...
contact our customer service department at ###-###-####. Thank YouHawaii Car Transport Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Good Afternoon, I apologize for the inconvenience you have received regarding the transport of your vehicle. I have attached a copy of the terms of service you agreed to on 10/**/2016 when you made your booking. Please see the highlighted areas that pertain to your dilemma. We have your ready...
date selected as 11/**/2016. We assigned a driver on 11/**/2016 for estimated pickup on that day. Once a driver is assigned and confirmed we do process the payment to reserve that carrier. Unfortunately the carrier ran into a delay and was unable to pickup until 11/** in the evening. When we informed you of this information you decided to cancel. We processed a refund of $21** on 11/**. The cancellation fee is $150. Please refer to the highlighted areas in the attached terms of service that state our cancellation policy. Thank you!
[redacted],Please refer to the RoadRunner terms of service:10. At the time of delivery, Customer and Carrier will carefully inspect the vehicle for possible damages incurred during transit. Carrier and Customer will both acknowledge the condition of the vehicle and Customer will sign and receive a final copy of the Bill of Lading.Signing the Bill of Lading and inspection report without notation of any damage verifies that Customer has received his vehicle(s) in satisfactory condition, and that RoadRunner Auto Transport/Carrier and their agents are relieved of any further responsibility.Customer agrees and understands that RoadRunner Auto Transport's sole responsibility in the transaction between the customer and RoadRunner Auto Transport is to procure a carrier for shipment of the customer's property. Customer understands that RoadRunner never takes possession of, transports, or delivers the Customer's property.11. Carrier accepts responsibility of vehicle after pre-inspection is done and Bill of Lading is signed by the Customer. Carrier responsibility will end when the vehicle is delivered and Customer signs final Bill of Lading inspection.Attached is the signed copy of said terms of service for booking in question. Thank You
Good Afternoon, I apologize for the inconvenience you have experienced during your shipment. For a better understanding of the damage denial I have attached the inspection reports and highlighted the areas of concern pertaining to your complaint. On the estimate you have provided you state that...
you want the following repaired: Lif gate, Rear bumper, Roof and antenna. Please look at the attached inspection report that was taken when you dropped the vehicle off at our San Juan port on 11/**/2016. I have highlighted the areas that were notated as preexisting damage at the time of drop off. Please note that these damages are identical to the inspection report. I have also attached the inspection report at the time of delivery which suggests no new damage. Both reports match. Due to the inspection reports matching this means that the damage you are inquiring about was all preexisting prior to your shipment with us. Unfortunately insurance will not cover anything that was preexisting hence why the claim was denied. I apologize for the inconvenience and I hope the attached paperwork can assist in giving you a better understanding as to why the claim has been denied. Thank you
Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Although my sister did eventually receive the vehicle, it was still not door-to-door service as indicated on their website. They also charged full price even though they were late on delivery. Thank you for delivering the vehicle, but please take false information off of your website. It was a great inconvenience to not be informed of this ahead of time and it would have been nice if I did not have to go this route to have simple questions answered in regard to my personal property. Please take into consideration that you are dealing with human beings and that you would not like it if you were in your consumer's shoes and this were happening to you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have...
determined that my complaint has NOT been resolved because:
[Your Answer Here] In regards to accepting the $350 charge, I had no choice. It was either I accept your terms or I could not pick up the vehicle from the dock. Pamela informed me that if I did not pay and pick up the car by Friday July [redacted] I would start accruing daily port fees. As far as the Emergency brake being inoperable, I spoke in depth with the seller of the car about this and he said there was nothing wrong with the emergency brake when your driver Alex P[redacted] picked up the vehicle from him. He said your driver loaded the car onto his flatbed and engaged the emergency brake before hauling it to Long Beach. The seller of the car said he even went into the car to double check the emergency brake was engaged per your driver's request. It was in working order otherwise your driver would not have taken the car. Somewhere between Alex picking up the car and Matson rejecting the car at their Long Beach dock someone broke the emergency brake. I did not ask to be reimbursed for the cost of fixing the E-brake but I am asking to be reimbursed for the second transportion fee for a few reasons. First off, Alex lives in the neighborhood where he picked up the car so was going back to [redacted] regardless, he should not have charged a fee to take the car back. Second, Alex was responsible for removing the car from his flatbed and I believe he pulled up hard on the brake and broke it but was not willing to take responsibility for it. I say this about your driver's character because in addition to this Emergency Brake problem, I am also having a problem with him keeping the car's current California registration from me. He has the original paper copy and on July *, *016 I asked him to mail it to me because without it I cannot switch ownership of the car or register it here in Hawaii. He sent me a picture of the paper registration via text. When I told him that I needed the hard copy he stopped responding to my calls or texts. The DMV here in Hawaii will not accept the picture, they want the hard copy of the car's registration. The car arrived on island on June **, *016 and as of today I still do not have the car's registration from your company and therefore cannot complete the registration process, VIN verification (required for classic cars) and switching of ownership. This has been very frustrating for me, I can't understand how withholding the car's registration from me is okay in your eyes. I notified Pamela about this problem in an email on July *, *016 and then again on July **, *016. I will say that after the second email on July ** I felt that Pamela understood my frustration and she assured me she would get a hold of Alex to have him mail me the car's registration. In the meantime though, I am unable to do anything with the vehicle and it has been on island for almost a month now and is just sitting in the garage. In addition to this I only have 30 days to register the car once it arrives before penalties start accruing. While I am only asking to be reimbursed $350 for the additional transportation fee, I hope that Hawaii Car Transport looks at all of the issues I have had with their driver Alex P[redacted] as a whole. All have been extremely inconvenient and unprofessional and he shouldn't be used by them if this is the type of service the customer is getting. I ask that they do the right thing, take the issue with their driver keeping the car's registration into consideration and reimburse me what I am requesting to make this right. Thank you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
This is an inquiry for Hawaii Car Transport. This is the RoadRunner Auto Transport Revdex.com page. We would advise you to contact Hawaii Car Transport directly to resolve your claim. Thank You
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
conversations has now only started this week maybe because of my complaint. What I would like to know if this carrier that I had no dealing with or payed for any type of service decide not to pay where does that leaves me beside with a damaged vehicle. At this point I think that I have been patient enough having faith in [redacted] the the company that I paid for services and believed to be looking out for the interest of its customers. Until my vehicle is repaired I will be seeking other organizations and options of reporting and advise.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the...
response made by the business in reference to complaint ID [redacted], They contacted me directly and reimbursed me in the form of an [redacted] gift card and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Good Afternoon, I do apologize for the inconvenience you have experienced with our company. I have arranged for our head supervisor to contact you today to help alleviate some of the issues you are experiencing. Thank you
Good Afternoon, We apologize for all of the inconvenience you have experienced however in regards to the refund of $350 we are unable to do that. The driver brought it back to your location a second time and then redelivered it to the port a second time and unfortunately that does come at a cost which was explained to you. We did the best we could in regards to the re delivery fees which were originally $450. After speaking with you about your frustrations we were able to come to an agreement and lower the fees to $350. In regards to the registration Pamela is currently working to resolve this for you in a timely manner. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Contacted Hawaii Car Transport via the instructions I received through the email and was greeting by a hostile customer service agent. I do not feel that the complaint was handled in a professional manner and desire no further contact with this company regarding my complaint. In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello, As per our contract details, dates and times are not guaranteed due to matters outside of our control such as weather, traffic, breakdowns, etc. Our contracts also state that there is a 48 hour window before and after the estimated delivery date. To discuss this matter further please...
contact our customer service department at ###-###-####. Thank YouHawaii Car Transport Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Good Afternoon, I apologize for the inconvenience you have received regarding the transport of your vehicle. I have attached a copy of the terms of service you agreed to on 10/**/2016 when you made your booking. Please see the highlighted areas that pertain to your dilemma. We have your ready...
date selected as 11/**/2016. We assigned a driver on 11/**/2016 for estimated pickup on that day. Once a driver is assigned and confirmed we do process the payment to reserve that carrier. Unfortunately the carrier ran into a delay and was unable to pickup until 11/** in the evening. When we informed you of this information you decided to cancel. We processed a refund of $21** on 11/**. The cancellation fee is $150. Please refer to the highlighted areas in the attached terms of service that state our cancellation policy. Thank you!
[redacted],Please refer to the RoadRunner terms of service:10. At the time of delivery, Customer and Carrier will carefully inspect the vehicle for possible damages incurred during transit. Carrier and Customer will both acknowledge the condition of the vehicle and Customer will sign and receive a final copy of the Bill of Lading.Signing the Bill of Lading and inspection report without notation of any damage verifies that Customer has received his vehicle(s) in satisfactory condition, and that RoadRunner Auto Transport/Carrier and their agents are relieved of any further responsibility.Customer agrees and understands that RoadRunner Auto Transport's sole responsibility in the transaction between the customer and RoadRunner Auto Transport is to procure a carrier for shipment of the customer's property. Customer understands that RoadRunner never takes possession of, transports, or delivers the Customer's property.11. Carrier accepts responsibility of vehicle after pre-inspection is done and Bill of Lading is signed by the Customer. Carrier responsibility will end when the vehicle is delivered and Customer signs final Bill of Lading inspection.Attached is the signed copy of said terms of service for booking in question. Thank You
Good Afternoon, I apologize for the inconvenience you have experienced during your shipment. For a better understanding of the damage denial I have attached the inspection reports and highlighted the areas of concern pertaining to your complaint. On the estimate you have provided you state that...
you want the following repaired: Lif gate, Rear bumper, Roof and antenna. Please look at the attached inspection report that was taken when you dropped the vehicle off at our San Juan port on 11/**/2016. I have highlighted the areas that were notated as preexisting damage at the time of drop off. Please note that these damages are identical to the inspection report. I have also attached the inspection report at the time of delivery which suggests no new damage. Both reports match. Due to the inspection reports matching this means that the damage you are inquiring about was all preexisting prior to your shipment with us. Unfortunately insurance will not cover anything that was preexisting hence why the claim was denied. I apologize for the inconvenience and I hope the attached paperwork can assist in giving you a better understanding as to why the claim has been denied. Thank you
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Although my sister did eventually receive the vehicle, it was still not door-to-door service as indicated on their website. They also charged full price even though they were late on delivery. Thank you for delivering the vehicle, but please take false information off of your website. It was a great inconvenience to not be informed of this ahead of time and it would have been nice if I did not have to go this route to have simple questions answered in regard to my personal property. Please take into consideration that you are dealing with human beings and that you would not like it if you were in your consumer's shoes and this were happening to you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Good Afternoon, I will have my claims manager reach out to you again today to answer all your questions. Thank you