Meredith Home Improvements Inc

Revdex.com, We have been in contact with the [redacted] family.  We are going to do whatever it takes to make them happy.  The crew that installed their project is no longer with us.  That crew did three projects with us, and then we let them go because   The quality of work they were...

performing was not up to our standards. We will be out to the [redacted] family's home this week to resolve the issues. I'm also going to contact the other two customers who had this crew install there project to see if there were any issues with there projects.  We apologize for the Connors inconvenience and will get it resolved right away.  This is not how we do business and we will get it resolved.

To Whom It May Concern; From the outset of negotiations, Mr. [redacted] was VERY difficult to deal with. In several conversations and emails, I explained that, “I will not continue to play games”, even before a contract was signed. Meredith Home Improvements would like to reply to Mr. [redacted]’s letter with...

the following five things: 1.     The Crew, [redacted] Contracting (see item No. 3) took all necessary precautions to prevent leaking water by building an appropriate damn on the roof. Unfortunately, the rain and wind was unprecedented, which caused leaking. Mr. [redacted]’s statement that MHI, “did not take regular procedures to protect” is untrue. 2.     As regards the ceiling, there was already extensive existing damage throughout the entire building. As precautionary procedure, photos were taken before and after pictures to document any existing damage. Any damage from the leak was minimal as shown in photos. A professional carpet cleaner was hired to clean the floors where any leaking occurred, prior to calling the insurance company so no further damage would occur. As for the food, there were 6-7 boxes that contained non-perishable canned items. The cardboard boxes were damaged from the water (pictures can be provided). MHI asked for an itemized list of the perishable food that may have been damaged. Mr. [redacted] did not send an itemized list, but rather a bill for $2000 that stated “food compensation”. MHI agreed to pay for itemized perishable items, but was not provided such. 3.     [redacted] Contracting is a sub contractor of Meredith Home Improvements; See Exhibit 1, Item No. 9 of the MHI Contract. We require all sub-contractors to carry their own Liability Insurance and Workers Compensation Insurance for such occasions, which is clearly stated in the contract. When a sub-contractor is responsible for an accident, they have the option to fix the damage themselves if it is within the scope of their ability, or turn it into their insurance. [redacted] Contracting chose to use their insurance because the damage was out of scope of their ability as it was internal. It was explained to Mr. [redacted] in detail that we did not want to provide sub-par work to fix the internal damage. MHI also has an umbrella insurance to ensure that each customer is protected, in any instance the sub-contractor’s insurance may have lapsed. In the case of Mr. [redacted], he was fully covered by [redacted] Contracting. The insurance company covered all damage, including the already existing damage.  4.     When Mr. [redacted] asked about Tax Exemption, MHI contacted their Supplier, who then contacted their corporate office, as well as the State to clarify what is tax exempt. The School is not exempt from paying the taxes on the material according to the State of Pennsylvania. So MHI and Supplier went over and above and agreed to provide a $2250 discount on material, which was clearly explained and passed along to Mr. [redacted]. He eagerly accepted the discount.  (The Supplier is willing to give any needed detail). 5.     Finally, not only did the 3rd Party [redacted] Roof Inspection pass with flying colors, but at the end of the project, Mr. [redacted] asked Meredith Home Improvements to provide an estimate of work on the roof of [redacted] Church’s Priest’s home. We respectfully declined.

Far above our expectations!Your communication with us was great. You delivered when you said you would. And you completed the roof in just one day! You did not leave the yard a mess and after the trash bin was moved, it was a quick sweep of the driveway. I had expected to have to do some major cleanup afterwards but was so pleased I did not have to! Overall great experience and have already recommended you to a friend!