Meridian Collision Center Inc

Ms. [redacted] vehicle had nearly $11,000.00 in front end damages when it was towed into us. We completed the estimate once we received the Insurance Assignment and ordered parts that same day. Since the vehicle is a Mini Cooper and parts needed to be specially ordered, we were unable to start the...

repairs immediately. In accordance to Ms. [redacted] insurance company profile, we are required to locate and utilize the least expensive parts we can find and we did try to utilize as many OEM parts as possible. Once the vehicle was ready, we did in fact give Ms. [redacted] a $50.00 allowance on her $1000.00 deductible that she was responsible to pay. When the vehicle was picked-up, there was a minor issue with the engine; Heat shield on the exhaust manifold; that made no issues with runability other than to make a rattle noise. We, Meridian Collision, put her into a rental at our expense, towed the vehicle to the dealership for the repair and delivered the vehicle back to her. Ms. [redacted] stated at the time she picked her vehicle up that "If we were to waive a large portion of her deductible, she wouldn't blast us on the internet." The owner of our company stated to her that by requesting such a thing is actually a form of black mail and or slander.