Dear ***,I've reviewed your feedback that was sent to us via the Revdex.com and am sorry to hear that you encountered an operator of First Transit that did not know how to restore your CardI will be sharing your feedback with them so they can provide further trainingIn order
to process a refund for the difference in fare, I'd like to discuss via phone the credentials you have that allow to pay the reduced fare of centsI can be contacted directly at ###-###-####. Regards, Pam ***Manager, Customer RelationsMetro Transit
Initial Business Response /* (1000, 8, 2015/08/24) */
We are very sorry for the service experienced on the route 785. A formal report has been forwarded so a discussion can be held with the driver regarding the importance of picking up passengers at the correct location as well as adherence to...
schedules and not leaving early.
A couple of free rides have been mailed to the address submitted along with the original complaint. Again I am sorry for the failed service you received.
Dear Mr. [redacted] and/or Revdex.com,I'm sorry to hear that we've been unable to provide the transit service that you've expected and should have received. In cases like yours, where you'd like to be reimbursed for Uber rides, we need more information from you. For example, we would need the date, time, bus...
stop location, direction of travel and route that you were looking to ride. Once we have this information we research what happened to your bus/train then we decide if it meets our reimbursement criteria. If you could provide that information plus the Uber receipts via email pam.[redacted]@metrotransit.org we would be more than happy to look into this.Hope to hear from you soon.Regards, Pam [redacted]Manager, Customer RelationsMetro Transit
Dear ***,I've reviewed your feedback that was sent to us via the Revdex.com and am sorry to hear that you encountered an operator of First Transit that did not know how to restore your CardI will be sharing your feedback with them so they can provide further trainingIn order
to process a refund for the difference in fare, I'd like to discuss via phone the credentials you have that allow to pay the reduced fare of centsI can be contacted directly at ###-###-####. Regards, Pam ***Manager, Customer RelationsMetro Transit
Initial Business Response /* (1000, 8, 2015/08/24) */
We are very sorry for the service experienced on the route 785. A formal report has been forwarded so a discussion can be held with the driver regarding the importance of picking up passengers at the correct location as well as adherence to...
schedules and not leaving early.
A couple of free rides have been mailed to the address submitted along with the original complaint. Again I am sorry for the failed service you received.
Dear Mr. [redacted] and/or Revdex.com,I'm sorry to hear that we've been unable to provide the transit service that you've expected and should have received. In cases like yours, where you'd like to be reimbursed for Uber rides, we need more information from you. For example, we would need the date, time, bus...
stop location, direction of travel and route that you were looking to ride. Once we have this information we research what happened to your bus/train then we decide if it meets our reimbursement criteria. If you could provide that information plus the Uber receipts via email pam.[redacted]@metrotransit.org we would be more than happy to look into this.Hope to hear from you soon.Regards, Pam [redacted]Manager, Customer RelationsMetro Transit