Mi Familia Supermarket

San Diego, CA92123-1688Response to Complaint:Regarding the first matter, the store return policy is within two hours on perishable items and is clearly stated on the receipt, we sometimes honor customers up to 48 hours if they bring a receipt as proof. A receipt is given to each and every customer...

we are not responsible for a misplaced receipt. On the particular day mentioned the customer claimed she had bought the meat three days prior, she had no receipt as proof and had the package open. Regarding the second matter, we as a minority supermarket have been in business for five years and have never had a similar complaint. On a personal note the owners happen to be of African American descent and it would be unethical and outrageous to discriminate against anyone because as a minority we know what discrimination is. Regarding the closing times the store does close at 9pm, we may advise customers when we have problems with our register systems and or holidays/regarding owner information, he advises not to give out his personal information that is why we have managers and supervisors for each department on site. In the front we have complaint and comment forms that every customer can access and fill out.Best regards,Mi Familia Supermarket420S Meadowbrook DriveSan Diego, CA 92114Phone; (619)475-2130Fax: (619)475-1101