Unfortunately Mr. [redacted] was informed his cabinets varied and had a bow in the middle and granite is cut at a straght line. We have made several attempts to correct the granite to fit Mr. [redacted]s cabs and have done so very successfully. Now Mr. [redacted] wanted his stove to be flush with his counters...
and we informed Mr. [redacted] that we do not adjust appliances. If there is an issue with the height that is for the client to hire a contractor who can help with the flooring to leavel the stove. I made an appointment to assist because we do care, but Mr. [redacted] was out of town when we called on our way to his appointment. We rescheduled and Mr. [redacted] was upset that no one was there at 1pm. I informed Mr. [redacted] that we never assign an exact time due to granite appointments can very several hours but that a team was coming and would call on the way as usual. Mr. [redacted], then wrote a letter condeming us and told us not to even bother coming out. I informed Mr. [redacted] That there is nothing else we can do for him then and that our job was complete and that we wre done. We had simply made the last two appoinments to assist his concrens with his stove that really requires a contractor. He then got upset and said he wanted his money back. I informed him that the granite install is of great quality and that he needed to pay in full the cost. He declined and I did inform him that non payments do result in collections. Personal I truly feel For [redacted]. Thats why I went the extra length to ease his mind. I am sorry that he is upset but we have done all we can do. The pictures we have show a wonderful install. I hope He and I can calm down and come to an end result that makes us both happy. Truly[redacted]
Unfortunately Mr. [redacted] was informed his cabinets varied and had a bow in the middle and granite is cut at a straght line. We have made several attempts to correct the granite to fit Mr. [redacted]s cabs and have done so very successfully. Now Mr. [redacted] wanted his stove to be flush with his counters...
and we informed Mr. [redacted] that we do not adjust appliances. If there is an issue with the height that is for the client to hire a contractor who can help with the flooring to leavel the stove. I made an appointment to assist because we do care, but Mr. [redacted] was out of town when we called on our way to his appointment. We rescheduled and Mr. [redacted] was upset that no one was there at 1pm. I informed Mr. [redacted] that we never assign an exact time due to granite appointments can very several hours but that a team was coming and would call on the way as usual. Mr. [redacted], then wrote a letter condeming us and told us not to even bother coming out. I informed Mr. [redacted] That there is nothing else we can do for him then and that our job was complete and that we wre done. We had simply made the last two appoinments to assist his concrens with his stove that really requires a contractor. He then got upset and said he wanted his money back. I informed him that the granite install is of great quality and that he needed to pay in full the cost. He declined and I did inform him that non payments do result in collections. Personal I truly feel For [redacted]. Thats why I went the extra length to ease his mind. I am sorry that he is upset but we have done all we can do. The pictures we have show a wonderful install. I hope He and I can calm down and come to an end result that makes us both happy. Truly[redacted]