Midway Nissan

Excellent service - will do anything in their power to get you into the vehicle you want - at the pricing you can afford!

Midway Nissan employs deceptive sales techniques. They advertise a vehicle for a good price, and then make an appt to show it to you even though they willl not have the vehicle available when you show up. They will then try to sell other more expensive vehicles. They lie about cars being ready to show when they are not. Classic Bait and Switch. The salesmen will admit they do this which is both sad and funny. Do not set foot on this dealership unless you enjoy being treated poorly, lied to and taken advantage of. I'm glad I was able to recognize their deceptive practices quickly and get out of there. AVOID AT ALL COST

I'm a rather picky person and Chris at Nissan Midway was so patient. Listened to what I wanted, knew what I could afford and helped get me into the car I love. Everyone was friendly and helpful. I'll be recommending them to all my friends and family. Thanks Chris and Midway Nissan!

Midway Nissan is one of the best car dealers in the valley. I had a great experiencing with everyone from the salesman Anthony T[redacted] to the finance guy Julio. Anthony got me a great deal on my 2015 Sentra and he's the first person I would recommend talking with in your new purchase.
+ Great personalities
+ Amazing people
+ Wonderful experience

Got a brand new car very fast. They Sales Consultant [redacted] was very knowledgeable and professional. I highly recommend anyone to go to Midway Nissan if looking for an easy experience in getting a new vehicle.

Review: On July 24th, 2013. I brought my 2004 Nissan Sentra with 55746 miles to Midway Nissan because of a Check Engine Light (CEL) that had appeared earlier that week. On May 15th, 2013, I had taken the car with 53622 miles to Midway Nissan for a head gasket replacement. I brought the car back as I thought the CEL might be related to the very labor intensive job of replacing the head gasket, which was covered by my Vehicle Warranty from [redacted], other than the $100 deductible I paid. The CEL was for a Mass Airflow sensor (MAF) that was removed and replace when the head gasket was replaced. Furthermore, there was a Technical Service Bulletin (TSB) issued for the OBD code indicated by the CEL.

The service advisor for both visits was [redacted]. When I dropped the car off on 7/24/13, I DID NOT authorized any repairs to be done. I received a call that afternoon from [redacted] mentioning that the car was done and they had fixed a leak. I did not authorize any of these repairs, and never observed any leak coming from the car, nor mentioned a leak to [redacted].

Upon pickup of the car, [redacted] had indicated that the technician had “reprogrammed” the MAF sensor. [redacted] was very short with me when I inquired about the nature of the repairs. He said he “was doing [me} a favor” by discounting my deductible $50 from $100, which I was concerned about, since I did not authorize any repairs without consent. [redacted] disappeared when I was presented a copy of the Repair Order (RO) itemizing the work that had been performed. The problem that I originally brought the car in for, the MAF CEL, is noted on the RO on lines B and C as $0.00, as it should per the TSB. However, on line D, there is a charge of $613.26 to repair the rear main seal. This work was completely unauthorized. I have never noticed ANY fluid leaking from the vehicle.

Per the 2000-2006 Nissan Sentra Factory Service Manual, the transmission must be removed from the engine to gain access to the main seal for removal and replacement. This is a very labor intensive job requiring the transmission to be drained (and refilled upon reassembly), the wheels and drive axles to be removed, along with numerous electrical and mechanical components.

Upon close inspection underneath the vehicle after jacking it up, I could see no evidence of an oil leak on the undercarriage, which would have spread back from the bottom of the engine/transmission mating surface and coated components of the engine, steering, suspension and underbody. Furthermore, the vehicle had been stored on a clean, light gray concrete driveway for 4 days over the prior weekend, and there were absolutely no engine oil spots to indicate a leak. Also, I did not notice any tool marks on the gold-zinc oxide bolts that affix the transmission to the engine, nor any indication that any of the electrical harnesses or fluid hoses that would have to be removed from the engine had been touched; zip-ties that would have to be cut and replaced appeared the same as zip ties on the other side of the engine, and hose clamps that would have to be removed were still positioned in their existing indentations. Also, the transmission fluid was still reddish brown, not a much brighter red it should be had the ~3 quarts of transmission fluid been drained and refilled.

Additionally, a rear main seal is not a common failure in a car with only 55,000 miles. Furthermore, I find it highly unlikely that a rear main seal leak could develop in only 2,000 miles since the major service the car had in May 2013. Regardless of the fact that I NEVER authorized this repair, all signs point to the possibility that the repair was never completed. [redacted] was billed $586.50 in labor to replace a part that cost $26.76, which should function until well beyond 150,000 miles, on a car with ~55,000 miles.

Midway Nissan has a history of performing unnecessary and unauthorized work. When the car was there in May 2013 to replace the head gasket, the technician also replaced both front lower control arms because he noted “ bushings split/cracked” and that the customer stated there was a “clunk on acceleration or turns from front.” I made no such statement. However, the parts were replaced anyway without prior authorization, and [redacted] was billed $804.44, nearly 1/7 of the vehicle purchase price, for a non-existent problem.

There is no way to obtain, and no need for, a signed second opinion letter from a second merchant. Any diagnostic charge for the rear main seal would be more than that disputed amount. There is no evidence of a leak, no evidence of a repair, and to actually remove the rear main seal would necessitate over $600 in labor, negating the entire dispute over $50 with Midway Nissan.

I have included the RO from 7/24/13, as well as one from 5/15/13. There is no mention of an oil leak under the car on the 5/15/13 RO.Desired Settlement: Refund of $50

Business

Response:

August 26, 2013

Re: Case #[redacted] – [redacted]

We are in receipt of the complaint filed by Ms. [redacted]

regarding his experience at Midway Nissan.

We would like to address Ms. [redacted]’s complaint regarding

Midway Nissan performing un-necessary work on vehicles. All work that is covered under the service

protection contract must be approved prior to any work done by the technician. For the work performed in May, 2013 an

adjuster from the Vehicle Protection group inspected the vehicle and reviewed and

approved the work to be done.

Please find attached a recording of the call that was made

to Ms. [redacted] on July 24th, @ 3:46.

At that time the technician informed Ms. [redacted] of the work required, the

cost, as well as what her deductible would be.

Ms. [redacted] gave her verbal approval for the work to be done.

As a gesture of customer goodwill, Midway Nissan will refund

the $50.00 deductible cost paid by Ms. [redacted] for the repairs completed on July

24th, 2013. Ms. [redacted] can

expect the refund within 10 business days.

The check will be mailed to the address listed on this complaint.

Sincerely,

Midway Nissan – Compliance Officer

Business

Response:

Re: [redacted] Alisa #[redacted]

In our complaint response we indicated that we would be refunding the $50.00 deductible charge to the customer. At that time we did not know that the customer had stopped payment on her check to Midway Nissan. With this action, we are withdrawing our $50.00 offer

Sincerely,

Compliance Director

Acura of [redacted], Bell Honda, Infiniti of [redacted],

Infiniti of [redacted], Lund Cadillac, Midway Chevrolet,

Midway Nissan, [redacted] Ford, [redacted] Nissan, Pinnacle Nissan

Review: I am filing a complaint against Midway Nissan located at [redacted]

In 2006 I had purchased a Nissan Altima from Midway Nissan which would have been paid for in 2013.

I had received a call from [redacted] (Sales Manager at Midway Nissan) who left a message on my phone telling me that he could put me in a 2012 Nissan for less then what I am paying now for my 2006 Nissan Altima. I work from 5:00 am to 1:30 pm so my husband made a 2:00 appointment. We were there for around 7 hours. [redacted] told us the payment would be $459.77 for the Nissan we liked. There is nothing extra in the Altima other then it has power seat on the drivers side. I explained to [redacted] we could not afford that payment. He told us if we pay that amount for 10 months and don’t miss a payment, we can come back and refinance and lower our payment. I asked him what would we have to pay out of pocket and who do we see. [redacted] responded I guarantee you, we can lower your payment at least $100.00, with nothing out of your pocket, just come and see me. All the refinancing is done in house. We shook his hand and purchased the vehicle.

Nine months later we had our vehicle in for a oil change at Midway Nissan when a gentleman by the name of [redacted] (professional Sales Consultant) approached us and said he can refinance our vehicle with no payments for 3 months. [redacted] took our name and telephone number and said he would call us the following week but never called. At that time I asked my husband to call [redacted] and left a message with the receptionist and [redacted] never called back. So then my husband called [redacted] and made an appointment to see him. We went to Midway Nissan. [redacted] told us we were upside down on the vehicle. We would have to purchase a Murano or Roque for the rebates and have the dealership eat the rest. [redacted] showed us a few vehicles that were way out of our price range. We told him again we can not afford high payments. All we wanted was to lower our payment as was promised by [redacted] told us that [redacted] no longer works there he was let go. We told [redacted] what [redacted] had guaranteed us about refinancing. [redacted] then told us that [redacted] had done this to other people. We told [redacted] when he finds a vehicle for $400.00 or less to contact us. [redacted] asked my husband how much he owned on his vehicle and that they could pay off his vehicle so we can make the payment on the Altima. We called [redacted] about 2 weeks later and he said he would call us back. He called back later that day and told us to come to the dealership that day. When we got there he again shows us a Murano and Roque which we could not afford. Then he saw a vehicle (Rogue) parked in front of the dealership, we asked him to put some figures together and he came up with $695.00 per month. We were there for 3 hours left with nothing accomplished.

I then called [redacted] office to file a complaint and was transferred to Robin in their legal department. I explained the whole thing to her. Robin told me she would have someone give me a call. I did receive a call and was told to see [redacted] (General Sales Manager) at Midway Nissan. Again we went to Midway Nissan and spoke to [redacted]. Again we had to explain what went on with [redacted] and that he did this to other people. [redacted] had a young lady show us a 2013 Rogue and the payment per month would be $489.00. But after a few trips to the sales office [redacted] came back and said I could not get financed for $489.00. He then asked us if we thought about leasing a vehicle or purchasing a used vehicle or an electric vehicle. He also asked my husband how much he owned on his vehicle. I told him I had a perfect 2006 altima that would have been paid for this year why would I want to purchase a used vehicle, and I did not want a leased or electric vehicle. All we wanted is to lower our payment as promised otherwise we would have never purchased the 2012 altima.

I then call Robin at [redacted] office and left her a message. I received a call from Christie Rosensteen and was told that there was nothing in the contract about refinancing but she would call the dealership and get back to us. She never called back.

On the back of the business cards that I have from the representative of Midway Nissan it states “We strive to Do the Right Thing, the Right Way, All the time!”Desired Settlement: We would like to be able to make our monthly payment lowered as promised by the Sales Manager at Midway Nissan.

Business

Response:

July 25, 2013

Case#:[redacted]

We are in receipt of the complaint filed by Ms. [redacted] regarding her experience at Midway Nissan.

Our General Sales Manager, [redacted] met with Mr. and Mrs. [redacted] regarding the refinancing of their current vehicle. [redacted] explained to Mr. and Ms. [redacted] that we could get them refinanced with a local credit union and get them a 2.25% rate. However, in order to meet the advance guidelines for a used car loan from the credit union a down payment of $2,865.00 was required. It was at this time the customer expressed interest in purchasing another newer model. We were unable to negotiate a price or payment that was acceptable to them.

Mr. [redacted] has a separate vehicle that is almost paid for. An offer was made to refinance both vehicles which would lower their total monthly payment substantially, but they declined.

We regret that we were not able to provide Mr. and Mrs. [redacted] with options for refinancing that met their requirements.

Sincerely,

Compliance Officer – Midway Nissan

Business

Response:

July 31, 2013As we stated in our first correspondence, we are truly sorry that we are unable to assist with their refinance. The employee that made those offers is no longer employed by our dealership. It is through feedback from our customers that we can identify and correct problems in our dealership.Again, we apologize for the inconvenience and frustration that this has caused the customer. We were unable to find financing that was acceptable to the customer.Sincerely,[redacted]Compliance Officer - Midway Nissan

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I understand that the employee that promised to refinance us is no longer with your dealership. I was told by another employee he had done this to other customers. Sadly your customers are the ones payingthe price. We feel we have been lied to and have gotten the run around.

Regards,

I don't normally write reviews, good or bad but I had such a great experience at Midway Nissan that I had to tell. I have bought more than my share of cars over the years and have dealt with all kinds of sales people and dealerships. Midway made everything so easy and pleasant that when we are ready to buy again we will definitely be going back there!

Review: Them processed the vehicle financing when I returned the vehicle the same day like 3 hrs. Later, because in panel control appear the air bags light ,DVD system not work,CD player not work,radio screen not work.and they did not no want deal with me but they keep the vehicle,key and contract papers .few days ago I got a call from financing manager he say it was no a problem with this contract and He give me a choice to get other vehicle but nothing happen and now I got a mail my first bill payment and I don't have the vehicleDesired Settlement: Cancel financing contract

Business

Response:

January 20,2015Thank you for the opportunity to respond to the complaint submitted by Mr.[redacted].Our staff has worked with Mr. Trejo and placed him in a new Nissan. It is our understanding that Mr.[redacted] issues have been addressed and he is now satisfied with his purchase.Sincerely,[redacted]Compliance Director - Midway Nissan

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Busines bureau. I considered this complaint resolved.thank you

I had an appointment done with Midway Nissan on 01/17/2015....with all my requirements specific that , I want new 2015 [redacted]...and I was called in to the store with an appointment with a price fixed and committed 9975+taxes.
after I went into the store at set appointment time....they kept wandering me in the yard for about an hour looking for the car for which they had committed to.
Then after they told me that it had a minor accident and we have sent the car to body shop for repair...and will give you as brand new...I demanded to see the car before I buy it.
they told me , we do not have the one available until three days 'we have other cars exactly specific to what you demanded but their price is 4k higher and we cannot sell those at a lower price..."
and we have lowered the price of the car because it is damaged for which you had taken appointment ...also eventually we cannot show you...since the car is in body shop
I argued with the sales person that why did they call in people to check cars to buy if they don't have the car ready to show after given confirmed appointment to sell the car. Also was not informed before ,that the discounted price is for some limited stock damaged cars, I was told that the cars are brand new and was not mentioned that the cars are damaged and under repair.
I demanded to speak to manager, and the manager arrogantly denied the fact that sales person giving appointment are not responsible to check the car to be available in the store to show, also to inform about the refurbished condition of the car.
This is a HUGE SCAM running on with Midway Nissan...Please go through these reviews before going and wasting time and effort in Midway Nissan.

I bought a car recently at Midway and I dealt with [redacted]. She was truly really good, she helped me through the process and even though it was a bit rocky she really helped me through everything and im glad I had her help

I walked in just expecting to take a test drive with the 2013 Rogue. I fell in love with it and one thing led to another. I ended up going home with the car. Big props to [redacted] for staying until 12:30 a.m-ish to help me get the car at a great deal. I'm in love with my new Rogue.

I went to Midway Nissan to look for a new car while my current Nissan received an oil change. Upon entering the lot a young man approached me and helped me look at the cars on the lot. We went inside and talked to [redacted] who helped me further look for a car in my price range and the certain features I prefer. [redacted] helped me find a gorgeous 2013 Nissan Sentra. The service at Midway is top notch. I would recommend them to my family and friends. Midway Nissan is the only place I have gone for my car purchases, and I plan on keeping it that way.

From the time we drove on the lot and notice the nice vehicles we were excited. [redacted] the sales manager was the first person that greeted us before we walked inside. From that moment on He made the experience wonderful. I highly recommend Midway Nissan. The only down fall was the dealership is so far away from where we live. :( But because the customer service was incredible I would go out there anytime.

Thanks [redacted] (Sales Manager) Awesome job.

I must say I had the most painless car buying experiece 2days ago.
I love our new [redacted] and I thank [redacted] pet risky for his professional manner and concern for what I wanted in a car.
This is our 4th Nissan, and we're very happy. [redacted]

Review: I bought a new car from Midway Nissan. When I bring the car in for service it is obvious no one is checking the engine fluid levels, although they are providing a check off list saying they checked all fluid levels. In May, after service ,the fluid levels were checked by my husband and the battery water was 2 cups low. We notified [redacted] ,service manager,and told him no one was servicing the fluid levels on the car. WE TOLD him about the battery water level and told [redacted] the battery is not going to last more than one month because the battery was almost dry, although the service check off list says it was checked. [redacted] said they will give us a new battery if it fails. The battery failed one month later in downtown traffic, and the car was towed to Nissan. I then talked to [redacted]. he said he did not remember talking to me about the bad service. He then told us they would pay for the tow to Nissan. I told him our insurance covered 50 dollars and we were out 36 dollars. I was told a check for 36 dollars would be sent to us. No check ever showed up in the mail. Because of the bad service we were receiving my husband notified the general manager, After talking to customer service, who were extremely rude, he talked to Mr. [redacted] ,and told him about the bad service we are receiving. The car was serviced again Dec. 10, it is obvious talking to [redacted] and Mr. [redacted] did nothing, the fluid levels on the vehicle are still not being checked. Midway Nissan has alot of nerve they are saying they are number 1 in service, I would not rate them 1000. I can see why the Revdex.com has so many complaints filed against Midway Nissan.Desired Settlement: Send us a check for 36 dollars, and after we have the car serviced, we will take it to friends garage and have him do the job correctly, since Midway Nissan cant even service a car right and no one down there gives a dam.

Business

Response:

December 23, 2013Thank you for the opportunity to respond to the complaint submitted by Ms. [redacted].A check for $36.00 will be sent to Ms. [redacted] to cover the costs spent at Midway Nissan Service.As a gesture of customer goodwill, we have included $25.00 for gas expenses.Please allow 5-7 business days for the check to arrive.Sincerely,

[redacted]Compliance Director - Midway Nissan

My situation was a challenging one. I had put in a request online to see if it was something that could even be dealt with. [redacted] (possibly misspelled) called me back and said it was possible they could help me with because of the rebates going on right now. She said she would have her best guys work it. When I got there I was told I would work with [redacted] and [redacted]. These guys worked some serious magic, my dream situation was not possible for even a wizard to fix. Their hard work and diligence was amazing. I was there for 6 hours to try and get this taken care and let happy. Neither of these guys generally do sales stuff but if you have a difficult situation please tell them [redacted] sent you! You will be in the best hands possible, I promise.

Review: Cannot reach anyone in a management position, still have not received the window tinting, nitrogen fills for all four tires and our very expensive smart key. The receptionist has refused to get a member of management for my husband and I to speak with and every customer care or management call we've been transferred to has gone to voicemail and not been returned. The salesman did not disclose that the vehicle had no rear speakers at all. they have made no effort in contacting us or making an attempt to fix their wrong doings. The companies' Internet department promised us a $25.00 gift card for driving an hour and a half from our home to their dealership to look at vehicles. So we did and ended up purchasing a brand new 2013 Nissan Altima and did not receive a gift card even when we asked several times. This company needs to make all of this right! It is unacceptable business practice!Desired Settlement: My husband and I would like our very expensive key, to be treated with more attentive employees of the company, the window tinting and nitrogen fill for the tires which were promised upon purchase of our brand new 2013 nissan Altima and have yet to receive. They need to also install the speakers in the rear of the vehicles. They also owe us a $25.00 gift card from their Internet department because they called us before we chose them and they promised this gift card (a man named [redacted] if we drove to their dealership to view vehicles. We have had a very hard time reaching any one in customer service and haven't been able to talk to a manager, they keep transferring calls that go to voicemail and the receptionist refuses to physically ask for a manager. We are very upset seeing as we are spending more than $24,000.00 on this vehicle. This company owes us an apology and everything we were promised.

Business

Response:

July 17, 2013

RE: #[redacted] has been contacted regarding her vehicle issues. The vehicle was brought into our Service Department on 7/16/13 where the window tinting and nitrogen fill were completed. The requested key fob was provided.

As a gesture of customer goodwill, Midway Nissan is arranging to have rear speakers installed in the vehicle at no charge to Ms. [redacted]

Thank you for the opportunity to respond to this complaint.

Sincerely,

Compliance Director – Midway Nissan

I have been trying to contact Midway Nissan to talk about my warranty, the first time I called I was transferred over and no one picked up for over three minutes. I called back and the front desk girl took a message for me telling me she was going to deliver it to them and they would give me a call back, however I never received a call back. I called a second time got sent straight to a voicemail, left a voicemail asking them to please return my call leaving all my name and number telling them the issue and still never got a call back. I called a third time, again got sent straight to a voicemail, telling the person I have been trying to contact them now for some time to talk about my warranty and for them to please return my phone call again leaving my information. I have yet to receive one phone call from them. This is the first time I've had trouble with my car, therefore I've never had to deal with this problem. I am thoroughly upset with their customer service, it’s upsetting that they can hound someone to come buy a car, but once you have an issue you can't get someone to answer or return a call.

Review: Went to the dealership on [redacted] 2/13/15 to cancel extended warranty, they lost my paperwork. Now, I have lost 2 months of a refund.

Inquired when I could come in and fill out the paperwork well that is what I did originally and now that you have lost my paperwork I need to come inside.Desired Settlement: complete the paperwork and back date it to the original date I completed the paperwork plus expedite the cancellation

Business

Response:

Thank you for the opportunity to respond to the complaint submitted by Ms. [redacted].Our Customer Service Director has been in touch with Ms. [redacted], and an appointment for today has been scheduled to resolve her problems. After the appointment we will respond with the resolution.Thank you,[redacted]Compliance Director - Midway Nissan

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. This matter has not been resolved

Business

Response:

Please find attached a copy of the check that was sent to the lien holder of Ms. [redacted]'s vehicle. It was prorated back to the February date when the first cancellation request was made.It was our understanding that this is was the resolution she was seeking.Sincerely,[redacted]Compliance Director Midway Nissan