Mike Brown Ford Chrysler Dodge

I am responding to the [redacted] ’s case that you sent to us earlier this week.As with most complaints and issues, there are two sides to the story We did perform major engine repairs on the [redacted] ’s Dodge Caravan These repairs were cover under an extended engine warrant offered by Dodge Otherwise a vehicle with over 135,mile would have no factory warranty You can get as many different opinions for the cause of electrical problem by as many different people you talk to We feel like we have gone above and beyond trying to make Ms [redacted] s happy Yes, we did replace an electrical item that failed We have absolutely no way of anticipating that a part directly out of a box might fail That’s why the replacements parts have warranties Ms [redacted] s thinks that we did something wrong and we don’t think we did When a vehicle gets to the age of her vehicle, especially with amount of miles on it, parts do start to fail, unexpectedly As I mentioned, we feel we have gone way past our responsibility for problems that this vehicle has had Obviously Ms [redacted] s doesn’t think so though Therefore, we will offer, as a goodwill gesture only, to reimburse Ms [redacted] s $432.00.Thank youJ [redacted] Mike Brown Auto Groupoffice [redacted] cell [redacted]

Revdex.com:
Mike Brown Chrysler Dodge Jeep did not reply to the Revdex.com's request for a response within the deadline the Revdex.com set for them. If they had actually been 'Accredited' with the Revdex.com, they would have lost their accreditation for thisThey only responded after the case was closed and they were in danger of having a bad *** left on the Revdex.com website regarding their apathyI have reviewed the response made by the business in reference to complaint ID ***, and am accepting their offer of remunerationHowever, this pattern of disdain for customer is consistent with our experience at Mike Brown CDJ and is ultimately what led us to initiate the case in the first place. It is clear the culture has not changed, and that no meaningful progress toward that goal has been made. It is also clear this culture is pervasive throughout all levels of the company as we still have not received a return call from Mike Brown after months and multiple calls. Nonetheless, I hope they will implement improved training for their service staff to help them offer better customer service and resolution of long-term problems for customers.Specifically, if a customer returns their car to the service department, it should be given to the same service lead, and mechanic for continuity. If this is not possible, the service manager should take the lead to make sure the issues are resolved in a timely manner, and they are not simply swapping partsWe feel Mike Brown CDJ intentionally shuffled our case in order to shield themselves from long term accountability with regard to our caseThey used this to hide the history of the treatment of our vehicle both internally and externally. Let me be clear: the only goodwill gesture in this case is the kindness and patience we gave them to redeem their embarrassing series of gaffes and fumbles which effectively undermine any credible effort toward customer service they have the presumption of which to aspire.
Regards,
*** ***s

I am responding to the [redacted]’s case that you sent to us earlier this week.As with most complaints and issues, there are two sides to the story.  We did perform major engine repairs on the [redacted]’s 2012 Dodge Caravan.  These repairs were cover under an extended engine warrant offered by...

Dodge.  Otherwise a vehicle with over 135,000 mile would have no factory warranty.  You can get as many different opinions for the cause of electrical problem by as many different people you talk to.  We feel like we have gone above and beyond trying to make Ms. [redacted]s happy.  Yes, we did replace an electrical item that failed.  We have absolutely no way of anticipating that a part directly out of a box might fail.  That’s why the replacements parts have warranties.  Ms. [redacted]s thinks that we did something wrong and we don’t think we did.  When a vehicle gets to the age of her vehicle, especially with amount of miles on it, parts do start to fail, unexpectedly.  As I mentioned, we feel we have gone way past our responsibility for problems that this vehicle has had.  Obviously Ms. [redacted]s doesn’t think so though.  Therefore, we will offer, as a goodwill gesture only, to reimburse Ms. [redacted]s $432.00.Thank youJ[redacted]Mike Brown Auto Groupoffice  [redacted]cell    [redacted]