Millenium Dental

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:we don't agree on my out of pocket costs to purchase the bobblehead I appreciated all of your help but I'm just a very unhappy dissatisfied customer and will not persue this issue any further At least I got some satisfaction in filing my complaint I hope that you do publish itThanks again, [redacted] [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

This is very unfortunate The product that was delivered to this customer was exactly as was shown on the website He wants the base to look like an authentic hockey rink, but we don't offer that As I explained to ***, we do our version which is what is approved by the NHL, under our licensing agreement He did have issues in getting the doll just so, and we helped him until he gave his final approval His out of pocket expenses are $(it gave him a value of $195.) for the Destination Rewards coupon, and $which he paid to us, totaling $ Everything is custom made and he approved everything before it shipped to him We are not responsible for a "regulation" hockey rink when we clearly do not offer it.If he wants to return the doll to us, he can do so and we will refund him back $ The $will have to be refunded to him by Destination Rewards.We can send him a prepaid return label if wants to return the doll

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I do not have the product I ordered back in NovemberInstead I am back to the same place I was before I ordered it, several months ago, which was now a waste of timeConsequently, I am entitled to getting what I ordered in addition to the compensation of again, at least half of what I paid forI will accept nothing lessYour business has treated me unfairly and unprofessiinally In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We have responded to what we believe to be the complete story, in addition we have given the customer a full refund for what she paid usWe confirmed with the vendor to whom she actually purchased the discount coupons from they will refund what was paid to themOther than these facts we don't believe she is entitled to anything more

Revdex.com: On Feb *** I received a message from Kathy at AllBobbleHeads in reference to my order with them and complaint ID *** She state that she was going to push my order throughShe wanted me to "contact the Revdex.com and recant/recall this
complaint." I informed her "Upon the receipt of the 1st proofs, I will consider retracting from Revdex.com"I received the 1st copy of proofs today (02/**/17) to approve I was assured that I would receive my finished, APPROVED product by Friday, April ***, 2017. Kathy is making the effort to having my issue resolved April *** will be the determination

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:(NOTE: for all copies of email threads noted between the business and I, personal information is hidden in black.)Highlighted below is what Kathy stated in her last email messages to me sent on 3/**/16: *** *** ***
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*** *** *** The problem with this is, again, the dolls I originally approved in December is not what I actually receivedKathy is stating I have the dolls I originally approved in hand, which I do not, which is the reason why she agreed to have them remade in the first placePlease see attached picturesThe dolls with the brown wall background are what I received on 1/**/16, not in December as Kathy is statingThe other pictures of the dolls with the white background are the proofs they sent me, which I approved for finalizing and shipmentWhen comparing the pictures of the dolls I received to the proofs they sent me, it is clear the female doll heads are not the sameThey were switched after I approved the proofs, thus sent to me in error.Highlighted below, is a copy of the email shipment notifications I received as to when these dolls were actually prepared for shipment, which are dated on 1/6/Again, the dolls were delivered on 1/**/This is for order #s ***, ***, and *** *** *** *** * *** *** *** *** *** ** *** ** *** ** *** *** *** ***
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Highlighted below, is a copy of the email thread I first sent to Kathy regarding the item error the day I received the dolls, on 1/**/16, not on 2/*/as Kathy is stating in her response*** *** ***
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Highlighted below, is a copy of the email thread showing my first suggestion regarding a refund because I was already disappointed with the processThis was on 2/19/Kathy never acknowledged this, but instead moved forward with having the dolls remade, which I allowed as I really wanted these dolls for a now late birthday gift.** *** *** *** *** ** *** *** *** *** *** ***
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***By 3/2/16, the dolls were still revised in error, and I finally told Kathy definitively I wanted a full refundBut again she disregarded my frustration and continued with the remake processHighlighted below, is a copy of the email thread between her and her artists in China where they suggested I should just get a refundKathy responds to them, "No, we are not refunding." -*** *** ***
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***After all the errors and discrepancies, I never received the correctly remade dolls that I am still requesting to be shipped out to me, in addition to the refund of at least half of what I spent out of pocket on their websiteThe dolls I do have are wrong and not what I approvedThe discrepancies in Kathy's response include the following:- Order placed and posted to my credit card statement on 11/**/15, not in December- In her email, she stated I received the dolls in December when in fact they were not shipped out until 1/*/and delivered to me on 1/**/16- I first contacted her regarding the error the day I received the dolls on 1/**/16, and not on 2/*/as she stated- Also, stated in her email is that I received the dolls I originally approved, which I did notThe attachments clearly show this, which again was the reason for the remake as agreed by Kathy back on 1/**/16.In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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This is very unfortunate.  The product that was delivered to this customer was exactly as was shown on the website.  He wants the base to look like an authentic hockey rink, but we don't offer that.  As I explained to [redacted], we do our version which is what is approved by the NHL, under...

our licensing agreement.    He did have issues in getting the doll just so, and we helped him until he gave his final approval.   His out of pocket expenses are $125. (it gave him a value of $195.)  for the Destination Rewards coupon, and $44.21 which he paid to us, totaling $169.21.  Everything is custom made and he approved everything before it shipped to him.  We are not responsible for a "regulation" hockey rink when we clearly do not offer it.If  he wants to return the doll to us, he can do so and we will refund him back $44.21.  The $125.00 will have to be refunded to him by Destination Rewards.We can send him a prepaid return label if wants to return the doll.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:we don't agree on my out of pocket costs to purchase the bobblehead.  I appreciated all of your help but I'm just a very unhappy dissatisfied customer and will not persue this issue any further.   At least I got some satisfaction in  filing my complaint.     I hope that you do publish it. Thanks again,[redacted]

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not have the product I ordered back in November. Instead I am back to the same place I was before I ordered it, several months ago, which was now a waste of time. Consequently, I am entitled to getting what I ordered in addition to the compensation of again, at least half of what I paid for. I will accept nothing less. Your business has treated me unfairly and unprofessiinally.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I was promised a refund for over payment in may. It is now August and still no refund.

Product_Or_Service: gold crown

Account_Number: [redacted]

Desired Settlement: DesiredSettlementID: Refund

My money back $110 plus interest. Also dentist has to post policy on refund checks.

Business

Response:

Initial Business Response

Contact Name and Title: [redacted] office Manager

Contact Phone: XXXXXXXXXX

Contact Email: [redacted]@yahoo.com

patient's husband's had the treatment done in may 2013, he did not complaint about the tx, he was aware $110.0 is an upgrade fee. wife requested a refund in june2013, our office informed her that we will wait for insurance pymt in order to issue a refund. Office policies: all refunds are issued quarterly unless is requested ASAP. After we received pymt from the insurance, the refund check was issued,we informed pt yet she took long to pick it up. We do not mail checks. Pt has to sign that ck has been given as a method of confirmation.

Final Consumer Response

(The consumer indicated he/she DID NOT accept the response from the business.)

I requested initial refund on 4/23/13 and I was told by [redacted] that she had to speak to Dr. [redacted] to get approval. Whatever the case I have never spoken to the office manager rather [redacted] and she said I would get money back. I waited a month and by 5/22/13 is when [redacted] told me about the refund policy that is, any refunds due to patients the office accountant issues them quarterly. That is a bunch of bs, this office has been known to do this often, nobody or very little people report it. I did receive my check but the policy has yet to be posted. Are they going to post it because I talked to an attorney who advised me that they do have a responsibility to have the policy in view of the patient or in writing for patient to read.

My insurance company issued them a check on May 16,2013. The statement that was given by the office manager is completely false. How could they be waiting for payment in June when they were paid in May and I have copies of the payment statement. [redacted]

Review: I called Millennium Dental to schedule a cleaning as a new patient because [redacted] was in-network for my insurance. I inquired if cleanings were covered with my type of insurance and was informed that it was. I received a reminder call stating that they had followed up with my insurance and everything was in order (I have saved this message). I went to the appointment, X-rays were taken, and a hygienist performed a 5 minute polish and informed me the dentist would be in shortly. I was confused because a basic scaling to remove tarter had not been performed as I've received at every prior cleaning throughout my life. The dentist checked my teeth for a few minutes then proceeded to tell me that they don't do cleanings, they only do deep cleanings which is when they perform the basic scaling (the procedure that actually "cleans" your teeth). The receptionist comes in with a quote for the cleaning that was nearly $400. This was not covered by my insurance. I declined tthe service and the visit was over. My teeth had not been cleaned. I realized my insurance only covers 2 visits per year and called to ask if I was going to be billed for this visit where I did not get my teeth cleaned. I was told they would be billing for the X-rays and the visit. I will now lose the coverage for 1 of my 2 annual visits and my teeth have not been cleaned. I asked why I was not informed that the dentist does not do regular cleanings when I called to make an appointment for a cleaning. The receptionist only told me it must have been a miscommunication. I feel as if I have been baited and switched. I will lose coverage for a teeth cleaning and I did not receive one.Desired Settlement: I do not want this dentist to submit a claim to my insurance for the X-rays or visit so that I can actually get my teeth cleaned by another dentist and not lose one of my two annual cleanings. I am in need of a cleaning, which is why I made an appointment for such. I also work at a non-profit and can not afford to pay out of pocket for an additional dental visit, especially when my insurance is in place and paid for to cover the service.

Business

Response:

Millennium Dental

Encinitas Ca 92024

The Revdex.com

San Diego, CA

Re: ID [redacted]

Patient: [redacted]

To Whom it May Concern;

Millennium Dental saw

the patient in question on July 23, 2013. The patient had never been seen before in our

office and was scheduled as a new patient.

We took the necessary x-rays and the teeth were polished to

remove plaque in order to perform a dental periodontal and caries examination.

Dr. [redacted] diagnosed a TYPE 3 Periodontal Condition, requiring the patient to be

referred to a Periodontal Specialist.

Upon giving the patient the cost of the Periodontal Cleaning

we recommended, and according to the patients insurance; the treatment was

covered at 50%, the amount due out of pocket

was $319.00.

The patient did not ask any questions to clarify the

diagnosis, patient just walked out of the office. We later called the patient

to try and resolve the problem that occurred, however the patient never

returned our calls. I offered to e-mail the x-rays to a new dental office;

which we sent. The patient never asked

us to not bill the insurance, until this notification. We would have not had a

problem discussing the issues directly with the patient but the patient refused

to discuss things further with us.

Dr. [redacted] has gone out of his way to help our community in

many ways; we provide toothbrushes to the homeless, run a yearly blood drive,

and also aide in low income dental screenings.

Our objective is to help our community with their dental

needs. We know at times dental conditions can be embarrassing; we extend

empathy to those in need and do all we can to help.

Our solution:

The dental insurance was not billed for a polishing; only

for the consultation and x-rays performed.

We have no problem calling the insurance and reverse the

billing, in order to make the patient happy.

We will do so. Thank you. Let us know if we can be any

further assistance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. With regards to this dentist's account of my visit, my request for assistance prior to contacting the Revdex.com, and the blatant and derogatory misinformation regarding my dental health; I am very unsatisfied. However, as long as the dentist retracts any submitted insurance claims and I no longer have to have any sort of encounters with this establishment, I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,