Miller's Professional Imaging

We initially received contact from [redacted] back in late NovemberHer order was already in processing and charged to her credit cardShe had emailed in after the order had been printed and requested additional finishing servicesWe produce custom one-of-a-kind products, and unfortunately once a product has been printed we are unable to add to the orderThis is standard in any industry that produces custom workAs a gesture of goodwill, we offered a 50% discount on a new order and gave specific instructions (numerous emails) on how to re-order correctlyJanuary - we received notice from our accounting department that there was a pending charge back of payment for the order previously mentionedMs [redacted] was contacted by email and she stated that the prints were too dark and never received any response emails from usUpon a search of our server, we were not able to find any additional emails from Ms***Despite breaking policy protocol, we offered a full refund for any product returned back to usPlus, we offered to cover the shipping cost to have them returnedUnfortunately she was able to return because they were no longer in her possessionSince the charge back was not resolved (we accepted the dispute so we did not receive payment for the order) and based on all the email communication, our accounting department advised us to close the accountLoss of images – we are extremely sensitive to anyone losing their only imagesWe have retrieved her original images from our systems, and have sent to her via a file transfer service, www[redacted] .comShe will be able to download the full resolution files from thereUnfortunately, we are unable to fulfill Ms [redacted] printing needs to her satisfaction, and therefore, are unable to retain her as our customer

We initially received contact from [redacted] back in late November. Her order was already in processing and charged to her credit card. She had emailed in after the order had been printed and requested additional finishing services. We produce custom one-of-a-kind products, and unfortunately once...

a product has been printed we are unable to add to the order. This is standard in any industry that produces custom work. As a gesture of goodwill, we offered a 50% discount on a new order and gave specific instructions (numerous emails) on how to re-order correctly. January - we received notice from our accounting department that there was a pending charge back of payment for the order previously mentioned. Ms. [redacted] was contacted by email and she stated that the prints were too dark and never received any response emails from us. Upon a search of our server, we were not able to find any additional emails from Ms. [redacted]. Despite breaking policy protocol, we offered a full refund for any product returned back to us. Plus, we offered to cover the shipping cost to have them returned. Unfortunately she was able to return because they were no longer in her possession. Since the charge back was not resolved (we accepted the dispute so we did not receive payment for the order) and based on all the email communication, our accounting department advised us to close the account. Loss of images – we are extremely sensitive to anyone losing their only images. We have retrieved her original images from our systems, and have sent to her via a file transfer service, www.[redacted].com. She will be able to download the full resolution files from there. Unfortunately, we are unable to fulfill Ms. [redacted] printing needs to her satisfaction, and therefore, are unable to retain her as our customer.