Initial Business Response / [redacted] (1000, 5, 2016/08/08) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @carmike.com Hello, We do understand your frustration and are more than happy to resolve this issueFirst we would like to explain our policies with our discount ticketing since some where it has gotten lost in translation on our endWith our student pricing an ID is always required, just as with senior ,military , any one old enough for alcohol, and if buying an rated "R" ticketThese policies are put in place to protect our good paying customers from fraudulent use of these discounts and some to abide by Indiana lawChild pricing would also apply for anyone from the ages of 3-11, after that regular adult prices apply unless proper ID has been givenThese polices are also a very common practice and are followed by all of our theatersI can say with good faith that we have never or will never "steal" from a customer and I apologize that you feel that wayInitially the student pricing was strictly for Collage students, we have expanded it for high school and middle school students as a way to give back to the costumerCustomer service is what we pride ourselves in, so it is alarming that this situation has come up and will be investigated fully to why it was not resolved the day ofWe will be holding an "all staff "meeting in the upcoming week and will go over this policy again with the entire staffWe are also working on literature to be displayed explaining our policies of our discount ticketing for any and all customers when they walk up anywhere tickets are soldWith both of these actions we hope to be proactive at making it easier for you the customer to understand our pricing and what they need to get discountsWe again are more than happy to resolve this not only will refund your son's ticket for all the inconvenience, we would like your next movie to be on usIf you would like to come in and ask for a manager we will have five of our blue tickets waiting for youThey are good at any Carmike, any movie including new releasesWe also will mark them so even 3D surcharges will not applyWe appreciate your continued patronage and hope to see you back soon to enjoy a good movie Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/08/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) It's an appropriate response if changes are actually madeSome of the information indicated in the response is new information to me as no policy is posted
Initial Business Response / [redacted] (1000, 5, 2016/08/08) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @carmike.com Hello, We do understand your frustration and are more than happy to resolve this issueFirst we would like to explain our policies with our discount ticketing since some where it has gotten lost in translation on our endWith our student pricing an ID is always required, just as with senior ,military , any one old enough for alcohol, and if buying an rated "R" ticketThese policies are put in place to protect our good paying customers from fraudulent use of these discounts and some to abide by Indiana lawChild pricing would also apply for anyone from the ages of 3-11, after that regular adult prices apply unless proper ID has been givenThese polices are also a very common practice and are followed by all of our theatersI can say with good faith that we have never or will never "steal" from a customer and I apologize that you feel that wayInitially the student pricing was strictly for Collage students, we have expanded it for high school and middle school students as a way to give back to the costumerCustomer service is what we pride ourselves in, so it is alarming that this situation has come up and will be investigated fully to why it was not resolved the day ofWe will be holding an "all staff "meeting in the upcoming week and will go over this policy again with the entire staffWe are also working on literature to be displayed explaining our policies of our discount ticketing for any and all customers when they walk up anywhere tickets are soldWith both of these actions we hope to be proactive at making it easier for you the customer to understand our pricing and what they need to get discountsWe again are more than happy to resolve this not only will refund your son's ticket for all the inconvenience, we would like your next movie to be on usIf you would like to come in and ask for a manager we will have five of our blue tickets waiting for youThey are good at any Carmike, any movie including new releasesWe also will mark them so even 3D surcharges will not applyWe appreciate your continued patronage and hope to see you back soon to enjoy a good movie Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/08/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) It's an appropriate response if changes are actually madeSome of the information indicated in the response is new information to me as no policy is posted