Mirah Construction

Initial Business Response / [redacted] (1000, 5, 2016/10/05) */ My name is [redacted] and I am the General Manager of Burgarello AlarmI received this notice on 10/05/and immediately called [redacted] to confirm the specific issues with his surveillance system and which property he is referencingThe call went to voice-mail and I left [redacted] a detailed response with a profuse apology as this was the first I've heard of any issue going on, much less for years! I also requested his input to give me a detailed punchlist of what he would like remedied so we are addressing those issues specifically [redacted] is a GREAT client of Burgarello Alarm and I am mortified that he felt he had to go this extent to get his concerns addressed with our company in regards to a specific employee, regardless of what those concerns may beI will be handling this directly myself and will be back in touch with [redacted] by tomorrow morning once ascertaining the issues at hand and the appropriate resolutionCommunication will be with [redacted] directly via cell phone as well as duplicate responses in written format here on Revdex.comWe'll get to the bottom of this immediately! Thank you, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 20, 2016/11/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) Burgarello followed up with us regarding the issues related to our complaint, and they did a fantastic job repairing the problems we were experiencing with our alarm systemWe now highly recommend this company for all of your potential alarm and security needsSincerely, [redacted] Final Business Response / [redacted] (1000, 18, 2016/11/07) */ As promised to our esteemed client [redacted] , we have corrected and completed the additional work regarding his primary residence per the date both parties mutually agreed uponI have remained in contact with [redacted] throughout the complaint process and as recently as last night [redacted] is completely satisfied at this point and agreed that I post my closing comments on the case fileHe liked the end result so much he requested the same upgrade for his secondary home, which we are in the process of doing for himBurgarello Alarm truly appreciates [redacted] 's patronage of our company and though we're still embarrassed about the oversight that did not get noticed, we truly appreciate being notified of any issues that are occurring with our clients and having the opportunity to resolve those issues in a mutually respectful and constructive environmentThank you [redacted] for allowing us to serve you! Sincerely, [redacted] - General Manager - Burgarello Alarm, Inc

Initial Business Response / [redacted] (1000, 5, 2017/07/19) */ We have put a call into the client to discuss her optionsWill update this response once contact has been made Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/07/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have already discussed the situation with the business and was told my option was to pay the feeI am not sure what further options can be providedAt this point there are two options: I pay the fee or they credit the feeI am not sure what there is to discuss but would prefer to have my options provided in writing Final Business Response / [redacted] (4000, 16, 2017/08/07) */ We never did hear back from the customer regarding which option she preferredTherefore we have no choice for providing Option #and will have to default to utilizing Option #and credit the amount in questionThis has already taken placeWe will assume the matter to be closed on our end at this time as wellIf Linda wants to discuss a future scenario with our Customer Service Manager, James ***, he will be more than happy to have the conversation with herThank youPaul Bryant, G.MBurgarello Alarm Final Consumer Response / [redacted] (2000, 18, 2017/08/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) I'm sorry you did not get my responseI did submit a reply to your response through this systemI'm not sure why it wasn't received by youThank you for the resolution

Initial Business Response /* (1000, 5, 2016/10/05) */
My name is *** and I am the General Manager of Burgarello AlarmI received this notice on 10/05/and immediately called *** to confirm the specific issues with his surveillance system and which property he is referencingThe
call went to voice-mail and I left *** a detailed response with a profuse apology as this was the first I've heard of any issue going on, much less for years! I also requested his input to give me a detailed punchlist of what he would like remedied so we are addressing those issues specifically*** is a GREAT client of Burgarello Alarm and I am mortified that he felt he had to go this extent to get his concerns addressed with our company in regards to a specific employee, regardless of what those concerns may beI will be handling this directly myself and will be back in touch with *** by tomorrow morning once ascertaining the issues at hand and the appropriate resolutionCommunication will be with *** directly via cell phone as well as duplicate responses in written format here on Revdex.comWe'll get to the bottom of this immediately! Thank you, ***
Initial Consumer Rebuttal /* (2000, 20, 2016/11/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Burgarello followed up with us regarding the issues related to our complaint, and they did a fantastic job repairing the problems we were experiencing with our alarm systemWe now highly recommend this company for all of your potential alarm and security needsSincerely, ***
Final Business Response /* (1000, 18, 2016/11/07) */
As promised to our esteemed client ***, we have corrected and completed the additional work regarding his primary residence per the date both parties mutually agreed uponI have remained in contact with *** throughout the complaint process and as recently as last night*** is completely satisfied at this point and agreed that I post my closing comments on the case fileHe liked the end result so much he requested the same upgrade for his secondary home, which we are in the process of doing for himBurgarello Alarm truly appreciates ***'s patronage of our company and though we're still embarrassed about the oversight that did not get noticed, we truly appreciate being notified of any issues that are occurring with our clients and having the opportunity to resolve those issues in a mutually respectful and constructive environmentThank you *** for allowing us to serve you! Sincerely, *** - General Manager - Burgarello Alarm, Inc

Initial Business Response /* (1000, 5, 2017/07/19) */
We have put a call into the client to discuss her options. Will update this response once contact has been made.
Initial Consumer Rebuttal /* (3000, 7, 2017/07/20) */
(The consumer indicated he/she DID NOT accept the response from the...

business.)
I have already discussed the situation with the business and was told my option was to pay the fee. I am not sure what further options can be provided. At this point there are two options: I pay the fee or they credit the fee. I am not sure what there is to discuss but would prefer to have my options provided in writing.
Final Business Response /* (4000, 16, 2017/08/07) */
We never did hear back from the customer regarding which option she preferred. Therefore we have no choice for providing Option #2 and will have to default to utilizing Option #1 and credit the amount in question. This has already taken place. We will assume the matter to be closed on our end at this time as well. If Linda wants to discuss a future scenario with our Customer Service Manager, James [redacted], he will be more than happy to have the conversation with her. Thank you. Paul Bryant, G.M. Burgarello Alarm.
Final Consumer Response /* (2000, 18, 2017/08/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I'm sorry you did not get my response. I did submit a reply to your response through this system. I'm not sure why it wasn't received by you. Thank you for the resolution.