Mira's Bridal

[redacted] is a bridesmaid registered under our bride, [redacted], the bride had an appointment on 2/25/14 with our sales manager [redacted] at which time she registered her wedding party and selected the dress styles and colors for each of her bridesmaids. These bridesmaids were each...

notified and given a date to order their selected dress by.
[redacted] came to our salon on 2/27/14 with her Godmother. When [redacted] showed her the dress and colors [redacted] selected for each of her bridesmaids [redacted] and her Godmother said they did not like it and since she was the maid of honor she should be allowed to choose what ever she wanted. She started trying on other dresses and continued to states that she wanted to change the style and color of the dress the bride registered for.(See notes from our End of Day recap reports on the attached document)  [redacted] explained to her and her mother that these are the styles and colors the bride has selected and if she ([redacted]) wanted to change it she should notify the bride to update the registry. [redacted]'s mother got involved and began arguing and said to [redacted] calling [redacted] a "Lone Ranger" and then left. (Again see notes for additional info on this appointment)
We were concerned over this situation and called the bride that evening and left her a voice mail. The bride and groom were both at the store the next day and told my manager, [redacted] not to worry about [redacted]'s behavior, she was a relative and she should only be ordering the dress for the wedding as registered by the bride and apologized for [redacted]'s actions. [redacted] said no one is to change the wedding party dress selections.
On 5/9/14 [redacted] placed her order online through our website for the
correct dress style and color as the bride registered her in. [redacted] falsified her email to Revdex.com by stating twice that she placed her order on 3/10/2014. If a copy of her online order is requested we can provide it at anytime.
The following occurred and is documented in the attachment. 6/19/14 [redacted] inquired about the estimated delivery of her dress6/19/14 [redacted] (Mira Bridal Couture) responded to her. Dresses have an estimated ship date from the designer of 7/31/14 and to expect a 7-10 day shipping time frame.6/19/14 [redacted] replied asking why they were taking so long.6/19/14 [redacted] replied and said the dresses are on time and reminded her that these are special orders and standard delivery for special order bridesmaids is 14 weeks.6/20/14 [redacted] replied and accused us of not placing orders accurately and demanded we expedite her dresses and refused to understand the normal process for customer order/special order dresses.6/20/14 (12:21PM)Mira [redacted] (owner) replied to [redacted] once again explaining to her the special order process and Mira expressed concern as to why she needed them so early since the wedding is not until 6 weeks after the estimated delivery. I [Mira] also expressed concern as to if the wedding date had changed and we were not notified and that I would contact the bride to see if there were any updates.6/20/14 (12:45PM)Mira called the bride and left a voice mail asking if there were any updates or changes to the wedding date as [redacted] has expressed urgent concern around the delivery of her dress. (no other bridesmaids have expressed concern and [redacted] never replied to my email)6/20/14 (6:04PM) [redacted] emailed the designer falsifying her statements when she began claiming that my bridal salon would not respond to any of her inquiries about her dress order and wanted to expedite her order. 6/24/14 (12:27PM) The designer rep. ([redacted]) forwarded me the email from [redacted]. I explained to the designer rep. that we had replied to her and have given her all of the necessary information and that for some odd reason she feels she should have her dress in 6-8 weeks but that I [Mira] explained to [redacted] that 6-8 weeks would require a rush order with additional costs which she ([redacted]) did not request or pay for. Our designer rep. reminded me that they do not share information with the public and that they rely on stores to relay the info which we did.6/24/14 (12:46PM) I emailed [redacted] again. I informed her the designer had contacted me regarding her inquiry and that I shared the necessary information with them, that I had responded even though she claimed we did not. "I went ahead and informed JLM that you had in fact received information and I cc'd them on the emails from myself and from [redacted] and told them you must not be satisfied with our answer since you provided them with false information and told them my store was not responding to you." I then reminded her of the special order process and that if she would like to pay additional shipping costs to overnight the dresses she could do so and to inform me of her decision. I also reminded her that if she had any additional concerns to feel free to reach me at my email provided. I never heard from her.6/24/14 (1:16PM) I emailed the bride, [redacted] and informed her of the concerns brought to me by the bridesmaids she had registered and wanted to make sure we were doing everything on our end to satisfy her and if she had any concerns regarding her bridesmaids orders she was more than welcome to contact me at any time.7/7/14 [redacted] once again contacted the designer. She told the customer service department at JLM Couture that my
responses were rude and she did not want to work with my store and
wanted her dress expedited to her still insisting on a 6-8 week
delivery.(her emails is attached) Please keep in mind at this point she has never responded to any of my emails or made any attempt to contact me, the owner.7/16/14 My designer rep
informed me of [redacted]'s email. I told her she was more than welcome to
contact [redacted] as [redacted] has never once responded to my emails and that
maybe [redacted] would believe her since she does not believe me.7/22/14 (9:42AM)[redacted] (designer rep) emailed me and informed me the following: "I
just told her we are not open to the public, so she would not be able
to get her dress directly from us  and the delivery time was correct."7/22/14 (12:40PM) She wrote her complaint letter the Revdex.com.
[redacted] placed her special order online on 5/9/14 through Mirabridal.com Not on March 10, 2014 as she claims in her complaint to Revdex.com. [redacted] the following is a portion of the online special order agreement [redacted] is required to read and check off in order to submit her order to us.'In order to finalize her order she was required to the box with special order information and policies and procedures including this as listed below.
Special orders are NOT made to customer's measurements and alterations
are normally REQUIRED. Consultants SUGGEST sizes based upon manufacturer
size charts and measurements provided. The size chosen is your (the
customer) decision. We strongly suggest customers have their
measurements taken by a professional. The customer will assume full
responsibility for sizing when measurements are not taken at our store,
or have changed from the original measurements done professionally in
store. Additional charges apply for rush cuts, women's sizing and extra
length and vary with each manufacturer. Bridesmaid orders are placed
when the ENTIRE bridal party has been sized and a 60% deposit has been
placed on each dress. Standard delivery is 12-16 weeks based on
designers estimated ship date provided once all orders are placed. These
dates may vary by designer and and are always ESTIMATED dates. Any
variation from this procedure may result in noticeably different dye
lots and/or rush charges.'
Based on the date [redacted] placed her order (5/9/14), standard delivery (14 weeks) would give us an estimated ship date on or around August 18, 2014 yet we were able to get an estimated ship date of 7/31/14. This was also explained to [redacted] by the designers rep.
[redacted] claims concern of Mira "attempting to damage my [[redacted]'s] character by providing false information to the bride" however all of the information provided to the bride was accurate and only copies of [redacted]'s emails while investigating the need for a change in delivery were shared with the bride. Our concern was that [redacted] originally wanted to change the dress style and color that the bride registered and later that the wedding date may have been changed which was the only reason we could assume [redacted] wanted her dress expedited. If [redacted] had preferred to order her own dress style and color she could have but we would not have placed this under the bride and grooms wedding registry. (This would be like [redacted] going to purchase the couples' registered china and not liking the style or color and asking the department store to change the registered china pattern to suit [redacted]'s likings.) A couple selects specific styles and colors for their bridesmaids based on their wedding theme or color palette. As our policy states we place all of the orders together so we do not risk dye lot variations and many times the bride will make adjustments before we finalize the orders. We also inform our clients through their special ordering contract that we will notify the bride when her wedding party dresses arrive. This is also stated on the order page [redacted] used to place her order.
[redacted]'s attempts to carry lies over from one person to the next have been consistent, even providing Revdex.com with false information and dates and at this point we would recommend she not return to Mira Bridal Couture as she is not welcomed at our place of business.
The bride placed an additional $40 towards [redacted]'s purchase and [redacted]'s special order is paid in full. In an effort to avoid [redacted] from coming back to Mira Bridal Couture we would suggest she do the following:
She may arrange and pay to have the special order shipped directly to her home address for $30 via USPS or UPS. She may make arrangements to do this and pay for it by following this link. Payments for Mira Bridal Couture [redacted]
If she prefers not to pay the shipping she may write me an e-mail to [redacted] releasing her merchandise to someone else for pick-up. In this email to me she must list the first and last name of the person picking up her purchase in order for us to release it.
It is in the best interest of [redacted] and Mira Bridal Couture that she uses one of these steps so we can avoid any more false accusations and harassment. We take pride in our customer service and do not tolerate harassment, lies, and false accusations. I have been in business for almost 9 years and have NEVER witnessed this type of behavior from a bridesmaid.
Please let me know if you would like copies of her online order and payments. These can be provided very quickly.
Thank you and I apologize for the time wasted due to inaccurate statements and claims.
Mira [redacted]
President, Mira Bridal Group Inc
D.B.A. Mira Bridal Couture

I am rejecting this response because
there has been no apparent attempt to resolve my complaint.
I corrected my misstatement of the month
that I submitted my order to Mira Salon in my last correspondence (mistakenly
stated March when my order was placed in May). Additionally, the salon owner’s
claim that I have falsified/exaggerated information to the staff with [redacted] is incorrect.
I did not receive a straight response answering my initial questions to the
salon (whether or not I could expedite my order) until after my correspondence
with the staff at [redacted] (see previous email attachments).
In my emails, there was never any malicious
intent against Mira’s salon nor was there any harassment toward any of her
staff (during my only visit to the salon or during any email correspondence).
Again, as I have stated numerous times, all emails were sent with the intent to
seek clarification from the salon and/or manufacturer about my order. As I stated
in my original document, I was seeking clarification on shipping status that I
was never formally/contractually notified of (on all receipts there was never an
estimated ship date provided nor was there any identification that my order
would be considered a “special” order).  Being
that the majority of customers of any business would likely have similar inquiries
(shipping estimates/expedition inquiries), I am still unsure as to why the
salon owner felt that it was appropriate to address my inquiries as a waste of
time or to attack me and insult my character by insinuating that I am a liar.
Nothing could be further from the truth.
It may be wise for the salon to
update all receipts to include type of order (special versus regular),
estimated shipping time based on order receipt, and an electronic online
signature for all orders so that all contracts are legitimate. I feel that this
would better help with the Salon’s customer service experience while also
avoiding any miscommunications or misunderstandings to the customers (from the
salon) in regards to timelines and orders.
At this point, I do not understand
why I would be responsible for paying additional shipping to obtain my order
from a salon that will not allow me into their business. If the salon owner is
not willing to release my dress directly to me (as I am the paying customer),
then I believe that the salon should be held responsible for overnight shipping
costs so that I may receive my order. The order will be available for pick-up
on Tuesday, August 12. As such, I will be available that morning to pick-up my
order directly from the salon. If the salon owner refuses to release my dress
to me in person, then I request that my order be shipped overnight directly to
the address provided on my order form and that the salon be held responsible
for all charges.

Review: I'm getting married the first week in September, so I came across Mira Bridal Couture back in February while I was looking for bridesmaids dresses. I live in Fresno, but my fiance works in Modesto as part of his district and this bridal shop was the closest shop to me that carried the designer I wanted. So traveling there wasn't a problem for me. I made an appointment back in February to come up for the day and place the orders. I brought one of my bridesmaids with me and had a consultation with [redacted] on February 9th, 2013. I had all four girls measurements written down and the employee filled out all four contracts. The color of the dress for the bridesmaids was called Flame, and my wedding colors are red and black so three red dresses was what I needed for the girls, and then one dress in black for the maid of honor. The example of the dress was shown in a different color so I asked [redacted] if she could show me what color "flame" was so that I could make sure it was the right red. She pulled a dress from a rack and brought it over saying this is an example of "flame" as well as the material that it comes in. It was a perfect match so I had all three dresses ordered in flame and the one in black. Last week the dresses came in, and there were two problems. The black dress was six sizes too big, so when my sister called them they had admitted they wrote the wrong measurements down but wouldn't do anything about it. The lady that was going to alter the dress said it had to be taken in too much, making it not only very expensive but it would change the look of the dress. The "flame" dresses were an orange color. I called and talked to [redacted] and explained what happened. I told her that this was not the color that [redacted] had shown me and this color was going to clash with everything. My wedding is about two months away, I can't use these dresses and I feel it's unfair to make the girls pay for another one because they made a mistake. [redacted] told me to sell the dresses on ebay. I don't feel this is right.

Product_Or_Service: [redacted] occassions dresses

Desired Settlement: DesiredSettlementID: Refund

I've had to order new dresses for the girls and pay for a rush delivery. That's eight dresses I've had to purchase due to their mistake. I understand things happen, but they were so rude to me on the phone and weren't going to take any responsibility. Originally I just wanted them to refund me for the dresses I had already purchased. I would have rush ordered new dresses and left the situation alone. I feel they need to refund me for the dresses and pay for the rush delivery for the new ones.

Business

Response:

Business' Initial Response

In early January of 2013 I was contacted by a prospective client named [redacted]. She was inquiring about price of a bridesmaid gown she had selected from the designer's website. I spoke with her several times on the phone and we also exchanged some emails. [redacted] explained that we were the closest store to her home that could order the gowns she had her heart set on. I told her we are able to help the bridesmaids personally in the store OR they can utilize our online order form to submit their order. [redacted] expressed that one of her bridesmaid was more comfortable coming in and having us assist her with her order.

[redacted] scheduled an appointment for February 9, 2013 to come into the store and submit some of her wedding party's orders. She and one of her bridesmaids, [redacted] came in together that day. Their appointment went smoothly. Our experienced sales consultant of 5 years took the measurements for [redacted] and had her try on a sample gown by the same designer to assist [redacted] in choosing the size she requested we order. I helped [redacted] look on the computer at different junior bridesmaids and flower girl gowns for she and her fiancés' daughters. At that time we had not received any samples of the spring 2013 gowns from the designer she had selected, [redacted] We did not even have a swatch card of the colors in the fabric it would come in available. We have carried this designer for 6 years and are very familiar with fit, size, and ordering guidelines.

[redacted] requested that some of the gowns be in red and some be in black. This designer does not offer a "red" or "black" color for any of the gown styles she had selected. The "red" color that they offer in crinkle chiffon is called flame and the "black" is called onyx for gown style number #5314. The "black" color available in the luminescent chiffon gowns style numbers j506 and 5224 is called "noir". Both [redacted] and myself cautioned her on a variety of factors. We both mentioned that the colors on the monitor vary from the actual fabric color, we also mentioned that we did not have any of the swatches of the crinkle chiffon in the store yet as this was a new fabric that had just been released by the designer, [redacted] I personally showed her the swatches of the luminescent chiffon in color noir so she would be able to see that. At no point during her appointment was I ever made aware that [redacted] was anything less that satisfied by the service she had received. Nor did she seem unsure of her selection.

It is not uncommon for us to have a bride come into the store who has already selected what she wants. This appeared to be the case with [redacted] .

All of the gowns we have in the store are samples. Each gown ordered by a client requires a special order form to be filled out. When [redacted] and [redacted] came into the store a special order form was filled out for each of her bridesmaids; [redacted], [redacted] had brought in measurements for [redacted] & [redacted] I assisted her in looking at the size chart provided directly from the gown's designer, [redacted] She selected the sizes she felt would best fit each girl based on the measurements they provided her. As was mentioned earlier, [redacted] also selected the same size as the sample she tried on. She had measured almost exactly to that specific size. After the form is filled out by the sales consultant, the client responsible for placing the order must fill out the contact information on the top portion. They also must read and sign the terms of the special order contract at the very bottom. If there are any questions or concerns we are happy to discuss them. Here are the terms of contract that are printed on the bottom of both our in store and digital online special order forms.

"Customer understands that all special orders are not returnable or exchangeable. Special orders are final sale. Customer is to review the information completed and ensure it is correct and that they agree to the size being ordered. Customer understands the merchandise is not ordered to their specific measurements. Vendors cut product by the size ordered and alterations for a true fit may be required at the expense of the customer. Customer is responsible for payment in full. A minimum of 60% of the total is due in order to place the special order. The remainder is due within 14 days of merchandise arrival. Customer understands that they must pick up and try on the special order within the 14 days to ensure accuracy of the order. After 14 days and / or once the product leaves the store, customer accepts all responsibility. Mira Bridal Couture will refer out for alterations but does not currently provide in house alterations. Once the special order has been placed, an expected ship date will be received. This expected ship date is never guaranteed. If the merchandise running early or late the customer will be notified. Mira Bridal Couture acts as a liaison between the customer and the vendor. Customer agrees to the information above, including the merchandise being ordered. Customer agrees to pay their full balance within 14 days to avoid service fees of up to $15.00 per 14 days."

This is exactly the terms of the special order contract that [redacted] and [redacted] signed while in the store.

During [redacted] 's appointment she asked to see an example of what color the "red" bridesmaid gowns would be. We did not have any in the store but our sales consultant [redacted] was able to show her an example of a "red" shade offered in different fabric by the same designer. We never would have claimed that was the exact color. I personally had even told [redacted] we did not have that color in the store. It was not available to be viewed in swatches or sample gowns as it was brand new and just released to view on-line.

The gown style 5314 she selected for her bridesmaids is from the Spring 2013 collection produced by the designer which was not available in stores yet. Our stores samples had not yet arrived. In an attempt to make the selection process easier on clients we list the fabric type on the tags attached to the merchandise. [redacted] provides a laminated tag that shows a photo of the gown, the fabric it is made in and the color of the sample. It also is easy to distinguish the difference between crinkle chiffon and regular chiffon just from looking at it. Crinkle chiffon has a "crinkled" or folded type texture to it. None of the shades of "red" [redacted] sample gowns in the store were in a crinkle chiffon.

The remaining bridesmaids [redacted], and [redacted] all elected to submit their orders to the store via fax. We never physically assisted the girls with measurements or filling out the special order form because they never came to the store. They all faxed their special order forms in with all information previously filled out. Upon receipt of submitted order forms we ring up the client and email them a copy of the receipt. If there are any major concerns regarding the measurements and / or the size selected we contact the client to discuss our concerns. All of the girls selected a size that was smaller than the measurements they had provided.

When we spoke with [redacted] on March 9, 2013 she said she was confident that the size she selected would fit. She told us she had measured herself with a metal tape measure. She confirmed the original size she'd selected. When speaking with the other bridesmaids we informed them of where their measurements were falling on the designer provided size chart. Each bridesmaid provided measurements that fell in three different sizes. We discussed our concern about the fact that ordering a gown that did not fit their largest measurement, [redacted]'s hips and [redacted] waist, would be dangerous. Both clients chose to adjust the size they had requested. [redacted] paid the deposit for [redacted] gown and confirmed via email that the details listed on the receipt were correct. [redacted] emailed confirming her request to adjust the size as well. This is the best support we could offer without the clients physically coming into the store to be measured accurately.

The special ordered bridesmaid gowns style #5314 arrived in the store on June 18, 2013. It is store policy for us to inspect shipments to make sure they pass quality control and that the order is fulfilled by the designer accurately. These gowns passed the inspection successfully. We contacted all the bridesmaids to let them know they had arrived. I knew that [redacted] lived in the Fresno area so we approved holding the gowns without a late fee until the flower girl and junior bridesmaid gown styles # 5224 & J506 arrived as well. I was hoping she would not have to make the drive up north twice. The two gowns for [redacted] and [redacted] were mailed as requested directly to each of the clients.

A few days after the gown was mailed I was contacted by bridesmaid [redacted] and [redacted]'s mother [redacted] They were both very upset about the gowns size. They told me that the gown was several sizes too large for [redacted]. Both of them said that we had advised her to order a gown several sizes too big for her. They wanted the store to get a gown in a size that fit her or pay for the cost of alterations. I was extremely confused by this. I told her that according the measurements on the signed contract she provided the gown would need to be taken in to fit her waist but would be a good fit in the bust and maybe snug in the hips. Again, this was based on measurements she provided us. Both women told me they had no idea what contract or measurements I was talking about. I told them that each gown ordered requires a contract to be filled out and signed. The one for [redacted] had submitted measurements very close to the gown size that she requested we order. They told me that we needed to "do something about it" and "fix" it. I told both her mother [redacted] and the client [redacted] that we had not measured [redacted]. We simply were attempting to provide guidance based on the signed contract and measurements we were given. I told her that we fulfilled the order as requested by the client. The gown delivered was in the exact size, color and style ordered. If we as a store had failed to provide the merchandise as requested on the special order form it would have been an error. They again said they had never submitted the measurements or contract. I told them that someone did submit a signed contract for that gown. The conversation ended with [redacted] , the mother of the bridesmaid telling me the discussion was upsetting her and then she hung up on me.

I then spoke with [redacted] and she said that the gowns were not the color she was expecting. She said she was very unhappy and wondered what we could do. I told her that I was sorry she was unhappy but there was nothing I could do. The designer does not allow us to return or exchange special orders which is why we must have a store policy. I asked if there was a way she could incorporate more of a red-orange shade into the décor and she said she couldn't. She was really upset and said our experienced sales consultant had showed her a color in the store she thought was the same red. I told her again that we did not have a gown in the same fabric or color. I reminded her that we had not even received the swatches when she had come in for her first appointment. I also reminded her that flame is the only "red" option the designer offers in crinkle chiffon. She said she knew that.

I told her that I was sorry that she didn't like them but all special orders are final sale. She told me she will be buying new gowns. She said she would pay for the gown she ordered through us but doesn't want them. She said we might as well just keep them. I told her we wouldn't keep them. I told her that if she truly decided that she didn't want to use them she can always resell them online. There are numerous wedding websites where people are able to list items they would like to sell. I told her again that they are very beautiful gowns and I think they could still be lovely. At this point I was unsure if she had seen the gowns in person or just photos from one of the two gowns we shipped out. I told her that in person, she may really like them. She said she wouldn't and that she was "screwed."

The flower girl and junior bridesmaid gown styles # 5224 & J506 arrived on July 1, 2013. They too passed the inspection and [redacted] was again notified. On July 5, 2013 [redacted]'s fiancé came into the store to pick up the gowns for [redacted] & [redacted] He signed the merchandise release form for each gown saying he was satisfied with the condition of the gowns and taking them with him that day.

On July 8, 2013 I received a complaint [redacted] had filed with the Revdex.com. In her complaint [redacted] inaccurately states we told her a gown in the store was the same color and fabric as the ones she was placing on special order. She also states that we told her sister, [redacted], that we had incorrectly written down her measurements. This too is incorrect. We never wrote down measurements for [redacted]. There was a signed contract submitted with her measurements already provided. As I stated before we only had rung up the transaction for her and placed her order according to the size she requested. [redacted] even confirmed the size at the time of ordering via email.

In the description of her desired resolution on the Revdex.com complaint [redacted] states she is forced to order new gowns for the girls. She says that our mistake forced her to purchase eight gowns. This fact doesn't add up. [redacted] and her bridal party ordered a total of seven gowns from Mira Bridal Couture. Three of those gowns were in the flame (a red shade) color she's since decided won't work for her wedding. Three gowns are in noir (a black shade) and one in onyx ( A black shade). If she has decided to purchase additional special order gowns in a color she likes better that is a decision that she chose to make.

We are truly sorry for the fact that she doesn't like the gown color she originally selected but as we clearly outline in the special order contracts that were signed for each of the seven gowns, special orders are final sale. We are unable to offer returns, refunds or exchanges. The gown she refers to as being too big was ordered as requested by the special order form submitted. I'm unsure of where the confusion lies in regards to the flawed measurements. It is strange that when called to discuss the measurements; [redacted] didn't say anything about not submitting them herself. I am unsure who submit it to the store. Both [redacted] and [redacted] wouldn't acknowledge sending it in yet they paid for it and took it. The gown not fitting is due to the incorrect measurements the person submitting the order provided. The fact she didn't like the flame color is the reason she is ordering three additional gowns. Even at that, she is only ordering an additional four gowns, not eight.

The complaint with the Revdex.com is just one of the many ways [redacted] and her party have used their weight to attempt to damage Mira Bridal Couture's reputation. [redacted] posed an angry and false comment on the store's Facebook page and we also received notification of two different reviews being posted alleging we don't take responsibility for our mistakes and that we should "get people who know what they are talking about to work there."

We were never so crash as to claim "it's not our problem." There also was never incorrect measurements written by any employees of Mira Bridal Couture.

Weddings can be stressful and the entertainments world of reality TV shows and internet capabilities can add to this. Over the years we have seen brides order or purchase their wedding gown with us or at another location and several months down the road decide they don't like it. We currently have a client that purchased 2 weddings gowns elsewhere and a 3rd with us because she feels she finally found the right dress. However, in this case these clients are making false accusations, changing their stories and attempting to damage the reputation of Mira Bridal Couture because they are not happy with the choices they made.

If the girls were this unsure of sizing and color selection they should have utilized a company such as a big box chain or department store who offers returns, refunds or exchanges or made the attempt to be measured by a professional, a tailor, seamstress or bridal store closer to their home. All of the seven gowns were ordered with the knowledge that we, can not return them as they are cut by the designer when ordered. This case, unfortunately, in no exception to this rule.

We can provide copies of each special order contract, images of the gowns selected and the swatch cards online as provided by the designer for the color and style she selected. We can also provide date and time stamped note as collected by our staff each time they worked with [redacted] and her wedding party.

The dress that [redacted] found on-line and selected for her bridal party to special order was JLM5314 link to the website is

The Color the Bride selected based on this website and image since we did not have that color option available to view in the store.JLM5302 and 5323 the link to view what she saw is

Please let me know if I you would like me to provide any of the above listed special order contracts, signed receipts, e-mails, etc.

Thank you.

Review: I am following up in regards to a negative customer service experience with Mira Bridal Salon. What began as an inquiry to the status of a dress order, soon became a series of attacks on my personal character. This communication between Mira and me was intended to receive an update on my dress order as well as request some possible form of expedition so that I may receive my dress based on the timeline that I was verbally provide by her company (6-8 weeks for dress arrival upon order submission). Neither of these requests have been a smooth process.I do not feel that I was out of line to express my concerns about being misinformed about my order. I was informed (verbally) that the dress would arrive within 6-8 weeks of ordering (March 10, 2014). It came to my surprise when I was informed nearly two months after orders were placed that the dress would now take 10-14 weeks to arrive (new est. arrival date in August). This timeline is still much longer than the provided shipping timeline of 10-14 weeks (from 3/10/14). I am also concerned by the fact that Mira was adamant that the bride be informed of all conversations (a breach of confidentiality since I am the customer). Being that I am the customer, and that everything has been ordered in my name and with my information, I do not understand the reason why the salon feels that it is appropriate to breach the confidentiality of my order with the bride. Furthermore, I feel that Mira is attempting to damage my character by providing false information to the bride (by stating that the bride should be concerned about my inquiries). Furthermore, after some review. I have found that the business entity of Mira Bridal Salon has been suspended by the Secretary of State. More information can be found here: [redacted]Desired Settlement: My correspondence with Mira's salon was simply to clarify the information about the arrival dates and inquire as to whether or not I would be able to expedite my order since I have already scheduled a series of appointments to begin alterations (based on the original timeline I was provided). Being that I still require the dress order, I require an expedited shipment (at no cost to me) as soon as possible or a full refund of my monies so that I may make a new expedited purchase with a new salon.

Business

Response:

[redacted] is a bridesmaid registered under our bride, [redacted], the bride had an appointment on 2/25/14 with our sales manager [redacted] at which time she registered her wedding party and selected the dress styles and colors for each of her bridesmaids. These bridesmaids were each notified and given a date to order their selected dress by.

[redacted] came to our salon on 2/27/14 with her Godmother. When [redacted] showed her the dress and colors [redacted] selected for each of her bridesmaids [redacted] and her Godmother said they did not like it and since she was the maid of honor she should be allowed to choose what ever she wanted. She started trying on other dresses and continued to states that she wanted to change the style and color of the dress the bride registered for.(See notes from our End of Day recap reports on the attached document) [redacted] explained to her and her mother that these are the styles and colors the bride has selected and if she ([redacted]) wanted to change it she should notify the bride to update the registry. [redacted]'s mother got involved and began arguing and said to [redacted] calling [redacted] a "Lone Ranger" and then left. (Again see notes for additional info on this appointment)

We were concerned over this situation and called the bride that evening and left her a voice mail. The bride and groom were both at the store the next day and told my manager, [redacted] not to worry about [redacted]'s behavior, she was a relative and she should only be ordering the dress for the wedding as registered by the bride and apologized for [redacted]'s actions. [redacted] said no one is to change the wedding party dress selections.

On 5/9/14 [redacted] placed her order online through our website for the

correct dress style and color as the bride registered her in. [redacted] falsified her email to Revdex.com by stating twice that she placed her order on 3/10/2014. If a copy of her online order is requested we can provide it at anytime.

The following occurred and is documented in the attachment.

6/19/14 [redacted] inquired about the estimated delivery of her dress

6/19/14 [redacted] (Mira Bridal Couture) responded to her. Dresses have an estimated ship date from the designer of 7/31/14 and to expect a 7-10 day shipping time frame.

6/19/14 [redacted] replied asking why they were taking so long.

6/19/14 [redacted] replied and said the dresses are on time and reminded her that these are special orders and standard delivery for special order bridesmaids is 14 weeks.

6/20/14 [redacted] replied and accused us of not placing orders accurately and demanded we expedite her dresses and refused to understand the normal process for customer order/special order dresses.

6/20/14 (12:21PM)Mira [redacted] (owner) replied to [redacted] once again explaining to her the special order process and Mira expressed concern as to why she needed them so early since the wedding is not until 6 weeks after the estimated delivery. I [Mira] also expressed concern as to if the wedding date had changed and we were not notified and that I would contact the bride to see if there were any updates.

6/20/14 (12:45PM)Mira called the bride and left a voice mail asking if there were any updates or changes to the wedding date as [redacted] has expressed urgent concern around the delivery of her dress. (no other bridesmaids have expressed concern and [redacted] never replied to my email)

6/20/14 (6:04PM) [redacted] emailed the designer falsifying her statements when she began claiming that my bridal salon would not respond to any of her inquiries about her dress order and wanted to expedite her order.

6/24/14 (12:27PM) The designer rep. ([redacted]) forwarded me the email from [redacted]. I explained to the designer rep. that we had replied to her and have given her all of the necessary information and that for some odd reason she feels she should have her dress in 6-8 weeks but that I [Mira] explained to [redacted] that 6-8 weeks would require a rush order with additional costs which she ([redacted]) did not request or pay for. Our designer rep. reminded me that they do not share information with the public and that they rely on stores to relay the info which we did.

6/24/14 (12:46PM) I emailed [redacted] again. I informed her the designer had contacted me regarding her inquiry and that I shared the necessary information with them, that I had responded even though she claimed we did not. "I went ahead and informed JLM that you had in fact received information and I cc'd them on the emails from myself and from [redacted] and told them you must not be satisfied with our answer since you provided them with false information and told them my store was not responding to you." I then reminded her of the special order process and that if she would like to pay additional shipping costs to overnight the dresses she could do so and to inform me of her decision. I also reminded her that if she had any additional concerns to feel free to reach me at my email provided. I never heard from her.

6/24/14 (1:16PM) I emailed the bride, [redacted] and informed her of the concerns brought to me by the bridesmaids she had registered and wanted to make sure we were doing everything on our end to satisfy her and if she had any concerns regarding her bridesmaids orders she was more than welcome to contact me at any time.

7/7/14 [redacted] once again contacted the designer. She told the customer service department at JLM Couture that my

responses were rude and she did not want to work with my store and

wanted her dress expedited to her still insisting on a 6-8 week

delivery.(her emails is attached) Please keep in mind at this point she has never responded to any of my emails or made any attempt to contact me, the owner.

7/16/14 My designer rep

informed me of [redacted]'s email. I told her she was more than welcome to

contact [redacted] as [redacted] has never once responded to my emails and that

maybe [redacted] would believe her since she does not believe me.

7/22/14 (9:42AM)[redacted] (designer rep) emailed me and informed me the following: "I

just told her we are not open to the public, so she would not be able

to get her dress directly from us and the delivery time was correct."

7/22/14 (12:40PM) She wrote her complaint letter the Revdex.com.

[redacted] placed her special order online on 5/9/14 through Mirabridal.com Not on March 10, 2014 as she claims in her complaint to Revdex.com. [redacted] the following is a portion of the online special order agreement [redacted] is required to read and check off in order to submit her order to us.

'In order to finalize her order she was required to the box with special order information and policies and procedures including this as listed below.

Special orders are NOT made to customer's measurements and alterations

are normally REQUIRED. Consultants SUGGEST sizes based upon manufacturer

size charts and measurements provided. The size chosen is your (the

customer) decision. We strongly suggest customers have their

measurements taken by a professional. The customer will assume full

responsibility for sizing when measurements are not taken at our store,

or have changed from the original measurements done professionally in

store. Additional charges apply for rush cuts, women's sizing and extra

length and vary with each manufacturer. Bridesmaid orders are placed

when the ENTIRE bridal party has been sized and a 60% deposit has been

placed on each dress. Standard delivery is 12-16 weeks based on

designers estimated ship date provided once all orders are placed. These

dates may vary by designer and and are always ESTIMATED dates. Any

variation from this procedure may result in noticeably different dye

lots and/or rush charges.'

Based on the date [redacted] placed her order (5/9/14), standard delivery (14 weeks) would give us an estimated ship date on or around August 18, 2014 yet we were able to get an estimated ship date of 7/31/14. This was also explained to [redacted] by the designers rep.

[redacted] claims concern of Mira "attempting to damage my [[redacted]'s] character by providing false information to the bride" however all of the information provided to the bride was accurate and only copies of [redacted]'s emails while investigating the need for a change in delivery were shared with the bride. Our concern was that [redacted] originally wanted to change the dress style and color that the bride registered and later that the wedding date may have been changed which was the only reason we could assume [redacted] wanted her dress expedited. If [redacted] had preferred to order her own dress style and color she could have but we would not have placed this under the bride and grooms wedding registry. (This would be like [redacted] going to purchase the couples' registered china and not liking the style or color and asking the department store to change the registered china pattern to suit [redacted]'s likings.) A couple selects specific styles and colors for their bridesmaids based on their wedding theme or color palette. As our policy states we place all of the orders together so we do not risk dye lot variations and many times the bride will make adjustments before we finalize the orders. We also inform our clients through their special ordering contract that we will notify the bride when her wedding party dresses arrive. This is also stated on the order page [redacted] used to place her order.

[redacted]'s attempts to carry lies over from one person to the next have been consistent, even providing Revdex.com with false information and dates and at this point we would recommend she not return to Mira Bridal Couture as she is not welcomed at our place of business.

The bride placed an additional $40 towards [redacted]'s purchase and [redacted]'s special order is paid in full. In an effort to avoid [redacted] from coming back to Mira Bridal Couture we would suggest she do the following:

She may arrange and pay to have the special order shipped directly to her home address for $30 via USPS or UPS. She may make arrangements to do this and pay for it by following this link.

Payments for Mira Bridal Couture [redacted]

If she prefers not to pay the shipping she may write me an e-mail to [redacted] releasing her merchandise to someone else for pick-up. In this email to me she must list the first and last name of the person picking up her purchase in order for us to release it.

It is in the best interest of [redacted] and Mira Bridal Couture that she uses one of these steps so we can avoid any more false accusations and harassment. We take pride in our customer service and do not tolerate harassment, lies, and false accusations. I have been in business for almost 9 years and have NEVER witnessed this type of behavior from a bridesmaid.

Please let me know if you would like copies of her online order and payments. These can be provided very quickly.

Thank you and I apologize for the time wasted due to inaccurate statements and claims.

Mira [redacted]

President, Mira Bridal Group Inc

D.B.A. Mira Bridal Couture

Business

Response:

At this point we have spoken to our corporate lawyer and Mira Bridal Group Inc. will stand by the information we have provided as it is accurate and detailed and Mira Bridal Couture has not done anything to place them at fault. The emails and statements provided are directly from [redacted] and while she claims she did not falsify information, each email she has sent to Revdex.com and [redacted] has included false and/or exaggerated statements and my emails in response as provided have confirmed this.

[redacted] has hassled not only my staff, the customer service reps at [redacted] and myself for matters unnecessary in an attempt to control something that is clearly out of her control. Her intentions to fight something that has no grounds for argument are disruptive and we will honor [redacted]'s request to not do business with her as she stated in her email to [redacted] on 7/7/14, "At this point in time, I was hoping that I may be able to arrange some sort of accommodation with your company directly. Would there be any way that I may pay the company directly to expedite my order and ship directly to my home? I no longer feel comfortable working directly with Mira due to her accusatory and unprofessional responses to my concerns and questions" and her statement to Revdex.com on 7/28/14, "As stated above, I prefer to no longer work directly with the salon".

Mira Bridal Couture has not provided [redacted] with any inaccurate information and her special order was placed per her online contract. There has been no wrong doing on behalf of Mira Bridal Couture. To protect our staff and business from further harassment, attempts to intimidate and uncooperative behavior [redacted], she is not welcome in our place of business.

[redacted] special order dress for the Gonzalez Wedding Party will be available Tuesday 8/12/14. [redacted] has two options to prevent her from coming Mira Bridal Couture as she requested, she can email me directly at [redacted] with the name of the person that she has authorized to pick up the dress or she can pay shipping fees and we will ship the dress to her.

Since [redacted] has expressed through numerous emails that she has an urgent need to retrieve this merchandise as soon as possible we will assume she will not drag these unnecessary and deceptive arguments further and expect to hear from her no later than Tuesday 8/12/14.

Once again, the email she can contact me at to arrange her pick-up is [redacted]

Consumer

Response: