Miss-Ellaneous Reviews (2)
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Miss-Ellaneous Rating
Description: GIFT SHOPS
Address: 5735 North Lee Highway, Fairfield, Virginia, United States, 24435
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This agency is one of the many that I utilize I am extremely satisfied with the quality of care that I receive
Review: My wife and I purchased a yard ornament and upon assembly the front wheel section snapped off with very little effort. The owner did mention the product needed to be put somewhere out of direct wind to help with longevity. The problem is it never made it outside. We attempted to return the item and were told since the item was open it could not be returned. I explained it was broken and without question the owner said, and I quote, "You shouldn't have broken it". I never said "I" broke it. It was assumed from the start that "I" did. At this point I demanded my money back and the owner refused. At this point I went outside to ask my wife to come in. I explained to my wife the owner refused to return the item. The owner explained to us that the "Customer is always right" mindset doesn't apply anymore and there is nothing wrong with the item. I asked the owner to assemble the item so she could see what was wrong. She responded with, again I quote, "If you aren't smart enough to put it together I'm not doing it for you." I left the store at this point and my wife handled the situation. Several minutes later she came out with the broken item as she ultimately refused to return it for a refund or even store credit. She explained to my wife that the display in the store broke the exact same way that they had to tape and glue it together and she suggests we do the same thing.She was utterly disrespectful and her business practices were down right shocking that day. I did "glue" the item, but to be honest knowing that her own display had to be patched together the exact same way she should have said, "You know what, there seems to be an issue with this item, let me take that and contact the manufacturer. Would you like to choose a different item instead?"Desired Settlement: I just want the business owner to know that she cannot speak to customers in the manner she did.
Business
Response:
We are sorry that this consumer feels he was spoken to rudely. That was not our intent. There seems to be a misunderstanding regarding our store policy. Our policy is that products can be returned in their original condition within 30 days with a receipt for store credit. Unfortunately, we cannot accept products back in a condition different from when they left the store. We apologize that the consumer was not satisfied with the product. As explained to the consumer, the motion tractor is put together with plastic parts which will snap if they are twisted too hard. We apologize that we were unable to satisfy this consumer who was extremely angry and was not happy regarding our policy. After this incident, the other consumers who were shopping in the store indicated that they were ready to call authorities regarding the consumer’s behavior. Fortunately, the consumer’s wife was able to get him to leave before that occurred. Again, we apologize that we could not satisfy this consumer.
Consumer
Response:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I just want to point out that the threat to "call the authorities" was not in anyway a sufficient response. I did not curse or threaten the business owner. I was obviously angry that her first reaction was to blame me without looking at the item. After demanding my money back she then said I needed to leave or she'd call the authorities. Again when the owners own display was broken in the same manner it's pitiful she'd still sell said item and use the excuse of "keep it out of the wind" as a way to wash her hands of any sort of liability. I'm done with this manner.
Regards,