Mobal Communications Inc.

Review: My friend and I purchased the Mobal itnernational cell phone for our trip to Buenos Aires, Argentina. It was a deal in which you pay upfront for the phone, and then they bill you every two weeks for whatever charges you incur per text/call/voicemail. We thought that was good and fair. Upon arriving in Buenos Aires, we discovered how unethically greedy the company is. Sometimes Mobal, the company, would call/text/leave voicemail on our phone and charge us for those! That is outrageous, and expensive! Additionally, the network was faulty, in that every text we received, we received sometimes 16 duplicates, but at least five. Those charges accumulated very quickly. When I refused to pay for some of that extra amount (only $30 of it), the company was completely unreasonable and actually sent a collection agency after me, threatening to hurt my credit. Ironically even though all incoming texts/calls were received just fine, the phone had issues making calls and sending texts, and only worked maybe half the time even though Mobal lists Buenos Aires as one of there service sites. If you look on this website, at the top review, you will see that I am not the only one with this problem: http[redacted] I am also convinced, just as that user is, that employee plants are posting false positive reviews everywhere online. I found sites where Mobal got all 50 5-star reviews, which is just too perfect to even be possible. I believe that Mobal owes me over $100 for all the duplicate texts, and all the charges incurred by Mobal calls/texts/voicemails left on our phone. But even if I do not get monetary refund, I just want to put Mobal on the radar of the Revdex.com for regulation, as their product is not what they advertise it to be and it is one of the top results when travelers Google search for "international cell phone."Desired Settlement: I would like Revdex.com to contact Mobal and keep an eye on them, to protect future customers from terrible experiences like mine.

Business

Response:

Dear [redacted],

BE: Complaint IP - [redacted]

Thank you for notifying us of the complaint made against our company, Mobal Communications Inc, by [redacted]. In response to this complaint I advise the following:

On September [redacted] 2012 [redacted] contacted our Customer Support team, via email, with concerns over her bill of $85.30 ([redacted] quoted $89.00 in her email, but the correct amount is as stated above, please find Invoice and call listings to follow). [redacted] was concerned, as the bill of $65.30 contained call charges to the UK, which [redacted] stated she did not make. On September [redacted] my colleague responded to [redacted] and explained that the UK calls charges were for her voicemail service. My colleague also advised [redacted] that her account was in decline, as her credit card on file had declined the amount of $30.65 (please find statement and call listings to follow), and due to this matter she should contact the Credit Control Team.

On September 2010 Mobal sent an automated email to [redacted] to advise her that the credit card we held on file had declined a charge of $30.65. In response to this email [redacted] advised us of her concern towards the calls made the UK. It was again explained to her that these charges related the voice mail service on her phone.

As [redacted] continued to dispute the voicemail charges, and staled that Mobal had left all of the voicemails I looked over her call listings of the successfully billed amount, $85.30, and the declined amount of $30.65.

On the successfully billed amount of $85. 30 there was one voicemail charge, which was for a message left by Mobal attempting to contact [redacted] with regards to a previous decline on her account. As a good will gesture I reduced the declined amount of $30,65 by $11.80 for this voicemeil charge. With regard to the voicemail charges on the charge of $30.65, none of the voicemail charges had been caused by Mobal.

During the time that we had been attempting to contact [redacted], regarding the decline of $30.65, a further charge of $11.80 had become outstanding. This $11.80 was for voicemails left on [redacted]'s Mobal phone asking her to contact us in order to resolve the decline, of $30.65. Had [redacted] have contacted us as soon as we had notified her of the decline of $30.66 these voicemall charges may not have been incurred. However as a good will gesture I requested that the amount of $11.80 be removed from [redacted]'s account. [redacted] was made aware that the charge of $11.60 had been removed, therefore leaving her a bill of $18.85 to pay.

As we did not receive any further communication from [redacted], statements were sent to her address requesting payment for the outstanding balance. These statements were sent out between October [redacted] and November [redacted] 2012. Unfortunately it does appear that the latter .. reduction of $11.80 had not been applied to [redacted]'s account and she therefore received invoices for $30.65, and for this I do apologize to [redacted] and confirm that this has now been amended on her bill as of July [redacted] 2013, please find to follow the most up to date statement showing all reductions made to [redacted]'s account.

Toll Free: [redacted] Tel: [redacted] Fax: [redacted] E-mail: [redacted] Website: [redacted] Mobal communications Inc, [redacted]

On November [redacted] 2012 we received a letter from [redacted]. [redacted] was now no longer mentioning any dispute regarding the voicemail charges, but disputing the text message charges on her bill. In her latter [redacted] requested that the amount of $30.65 be written off, as she believed the text messages were fraudulent. Again, I looked over the charge, originally of $30.65 end, though the text message charges appeared to be fine, I wrote off the amount of $3.20, which was the total

cost of the text message charges on the bill of $30.65. These text messages were written off as a good will gesture in the hope we would get this matter resolved. This reduced [redacted]'s bill down to $15.65.

After I reduced the outstanding bill tor the cost of the text messages I advised [redacted] how to make payment, this was on November [redacted] 2012 via email. As we did not receive a response from [redacted] her account was passed on to collections on April [redacted] 2013.

[redacted]'s Mobal account is currently outstanding for $15.65, which does require payment via our collection agency, Absolute Collections - [redacted].

To Summarize [redacted] has received the following charges and the following reductions: Billed $79.00 on July [redacted] 2012 - Purchase of the Mobal Phone

Billed $12.25 on August [redacted] 2012 - Call usage

Billed $85.30 on September ** 2012 - Call Usage

Original outstanding Amount $30.65 - Call Usage.

-$11.80 written off on July [redacted] 2013 - Voice mall charges relating to $65.30 bill

-$3.20 written off on November [redacted] 2012 -Text message charges

Further outstanding amount $11.80 - Call Usage

- Full charge of $11.80 written off on September [redacted] - voicemails from Mobal when [redacted]'s account was In decline for $30.65.

Unfortunately It seems that regardless of what Mobal do, bar writing off the entire charge, [redacted] is not going to be happy. I feel we have gone beyond our responsibility to resolve the issues [redacted] has raised with us, yet she still Insists on raising further issues with our company.

Please fine the following documents to follow:

• Invoice an call listings relating lo the charges of $12.25, $85.30

• Statement and call listings relating to $30.65 showing all reductions made [redacted]'s account.

• All correspondence between [redacted] and Mobal Communications Inc.

I hope this response helps to clear this matter, however if you require any further assistance please do not hesitate to contact me.