Modbargains.com

Complaint ID [redacted] June 15, 2015To Whomever at may concern at the Revdex.com, [redacted] , was a ModBargains customer, with order setup at 3/16/Problems arose upon the manufacturer of the wheels providing incorrect ETA updates that sales rep Elliott Goodman was providing to the customerUpon this discovery, of the manufacturers fault, there was an attempt to help compensate for the delayed periodDiscussion with wheel manufacturer began with sales rep, to which manufacturer would not agree to any type of compensation for delaysAfter ownership involvement, and as customer of ours, a compensation plan was offered by ModBargains alone despite the vendor not helping the issueA compensation of $as stated by Mr [redacted] , to help compensate for the extra delay past the ETA periodWhen wheels were completed, after a rush production, it was discovered that color of wheels ordered were produced incorrectly, to which ModBargains took responsibility, and notified the customer and sent the wheels out to be properly completed as originally desired by the customerThis created an additional week of delaysDuring this time the customer demanded further compensation, to which it was not agreed to, followed up by the customer requesting to cancel his order and refund his purchase of $for wheels purchasedRefund was issued the same day, and order was cancelled as desired by the consumerTo summarize, ModBargains manufacturer, provided erroneously provided wrong eta, ModBargains provided a compensation for delays to orderAn additional error was found in production, to which ModBargains went on to rectify the same day of discoveryCustomer upon notification asked for an egregious compensation which would not be agreed to, and cancelled the orderModBargains complied with customers wishesBest regards, [redacted] ***Co-Founder & Presidentwww.ModBargains.com

It is unfortunate that this particular order came to this conclusion, and that we weren't able to satisfy and keep this customer happyWe tried to make the consumer happy by providing a compensation for problems that occurred during the order, to which we did state if we could provide more, we would attempt to do so, but at the time that was best compensation we had to offer We choose our vendors carefully and accept accountability that their mistakes are by nature our mistakes, and we don't pass off blame When they mess up, it means we messed up, and we do our best to make it right We also had a sales rep make an honest mistake on this order in regards to the color of the wheels That was our mistake, and we tried to make it right for the customer right away, but once he got his money back from his credit card company by force, it's difficult to continue on with spending more money to make it right when the customer already got his money back.We are a company started by fellow car enthusiasts with a staff of car enthusiasts, our purpose is to serve fellow automotive enthusiasts like the consumer with our expertise, experience, and enthusiasmIt is especially difficult on us to have failed in the expectations of this fellow enthusiasts as we strive to make things rightWe will continue to improve our procedures and processes with our vendors and internally, as we have over the many years, to avoid any dissatisfaction with our consumers and make things rightBest regards, [redacted] ***Co-Founder & Presidentwww.ModBargains.com

CASE#: ***Dear *** ***,This customer *** ordered from *** (our sales rep) on 05/27/forside skirts for his BMW 335iKnowing that we won't ship to Russiadue to Russian customs he had this item shipped to a California addressand had them ship the item to himAfter the
item arrived he mentioned hehad already painted the item to match his car and was having troubleinstallingI had emailed back to the customer explaining it’s difficult for meto help with install questions without being there to see the issue but I didsend over a few tips that our installer recommended.The customer came to the conclusion that there was a fitment issue and hewanted to return the itemPolicy for Modbargains is international customersneed to ship the item back and they will be inspected and a replacementwill be shipped or a company check will be issued for refundThis customerdidn't want to pay the shipping back and also advised me that in Russia he would not be able to cash an American checkAfter many conversations herequested 50% of the value paid to Modbargains ($USD) be mailed toa friend visiting the USA and he would cash it but needed to be there nextday, he would also be keeping the product with this deal.*** and Modbargains agreed on this deal and got the check to his friendon time and *** also confirmed thisWhile his friend was in the USA hehad trouble cashing the check before returning to Russia*** has nowrequested that we pay the full amount he spent with Modbargains and alsowhat he paid to ship it because his friend couldn't cash the check beforeheading back to RussiaHe was informed that we could not pay hisdemanded new amount due to his friend not having the ability to cash thecheck.Best regards,*** ***Co-Founder & Presidentwww.ModBargains.com

CASE:#: ***Dear *** ***Since *** has requested a full refund Modbargains will honor its day return policy even though its states the item should be unpainted and test fitted before painting and this has already been paintedSince this is an international order, *** would need to ship this back to Modbargains and once received we will refund the full amount paid to Modbargains with shipping but Modbargains will not be responsible for any other shipping cost that were incurredModbargains will cancel the check that *** has received and will issue the paid amount of $USD once the producthas been receivedPlease see attached RMA informationThank you.Best regards,*** ***Hello,Please Reference your order #*** as your RMA number on the package and include all original packing materialsPlease make sure you obtain a tracking number for the items and insure them since it is your responsibility to return them to us in brand new conditionAs soon as the items are received, we will process your Credit per our return policy as listed on our website,http://www.modbargains.com/returns.htmReturn to:Modbargains Returns*** ***
*** * *** *** *** *
** *** ** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I would like to comment statements of Mr. [redacted], as most of them are false or even deceitful. Please see my comments in bold,Dear [redacted],
This customer [redacted] ordered from [redacted] (our sales rep) on
05/27/2015 for
side skirts for his 2008 BMW 335i. Knowing that we won't ship to
Russia
due to Russian customs he had this item shipped to a California
address
and had them ship the item to him. I suggested two variant to MB: ship items to another SoCal shop or ship them to Finland. First variant have been chosen by [redacted].After the item arrived he
mentioned he had already painted the item to match his car and was having
trouble
installing. I had emailed back to the customer explaining it’s difficult for
me
to help with install questions without being there to see the
issue but I did
send over a few tips that our installer recommended.Mr. [redacted] himself never sent me any letter. Really [redacted] send me a one tip, but it was made only after 7 days (from my first inquiry on 13th of August) passed.To reach [redacted], on 14-15th August I've additionally posted my question on BMW Forums and send a reminder. Only after that [redacted] answered, said that he has already done that, but letter didn't reach me.
The customer came to the conclusion that there was a fitment issue
and he
wanted to return the item. Policy for Modbargains is international
customers
need to ship the item back and they will be inspected and a
replacement
will be shipped or a company check will be issued for refund. This
customer
didn't want to pay the shipping back I've never recieved a request to pay a delivery by myself from [redacted]. And even it was mentioned in GT&C, our case wasn't the usual one. and also advised me that in
Russia he would not be able to cash an American check. After [redacted] suggested me to pay 130$ (please see detailed information below), I've immediately told him, that I won't be able to accept check. But [redacted] told me that by this moment (08th September) MB can not make WireTransfer, as this option will be available only in two month, and Check is an only option.After many
conversations  he requested 50% of the value paid to Modbargains ($130 USD) be
mailed to
a friend visiting the USA and he would cash it but needed to be
there next
day, he would also be keeping the product with this deal.I've never requested MB to pay me 130$ and keep the items. As I wrote above, after my first inquery to help with installation on 13th August, the only thing I get on 19th August was a letter with advice: "for best fitment you will need to remove the bolts and put spacers behind the bracket to push it out farther. He said there has been rare cases that he has had to use flushbolts for the bracket". I've tried it, but it didn't help, and later that day I've send a new letter with clarfication questions. Till 21st August no answer was sent from [redacted], therefore I've sent a letter asking MB: 1. Refund money back incl. delivery price; 2. provide me with proper instruction how can I ship the item back to MB, as due to Russian Customs it could be difficult; forward this letter to MB management, so I can talk to them directly. As there was no answer, on 25th August I've send a reminder asking to provide me with an aswer until COB. There was no response again. Therefore, to draw attention of MB I've written claim post on some BMW Forums where representatives of MB were. And on 28th August (after 10 days from my claim letter) [redacted] answered: "[redacted],  I have tried calling you back on skype since our last email and this was not only because of your claim email it was to see if running a spacer behind the bracket like washer I never received an email with more questions as you have stated and I am really sorry about that! You are right that this has taken forever, if it's not recieving your email or not being available at the same times via skype. I have talk to management and they have approved the return for a full refund of the $260 you have paid if you can ship back them back to me. Now I know you have mentioned this may not be possible due to Russia and some rules. If this wont be possible to ship it back to me please let me know and they said we will figure out another way of getting this taken care of for you. They have request if possible to remove the forum post if possible as we will make sure this gets taken care of right away. Again i'm extremely sorry for the inconvenience, delays, and any aggravation due to this issue. I will await your response." Later that day I told [redacted], that I don't know how to ship item bak to MB, and ask them to support me or provide with another solution, as [redacted] suggested in his previous letter. 3 days later, on 31st August at 20.53 (Russian Time), [redacted] suggested to pay 130$ refund and keep sideskirts. I've agreed 30 minutes later by the e-mail. Also, after [redacted] informed me that Check will be issued, I've informed him that is not acceptable. But [redacted] told me that by this moment (08th September) MB can not make WireTransfer, as this option will be available only in two month, and Check is an only option. Realizing that this is the only opportunity, on 8th Septemer I've asked [redacted] to send Check to my Friend in NYC will 12th September. Unfortunatelly, my friend wasn't able to cash the check as he doesn't have US Account. I've told [redacted] about it, but he suggested me to communicate with Bank.[redacted] and Modbargains agreed on this deal and got the check to his
friend
on time and [redacted] also confirmed this. While his friend was in the
USA he
had trouble cashing the check before returning to Russia. [redacted] has
now
requested that we pay the full amount he spent with Modbargains
and also
what he paid to ship it because his friend couldn't cash the check
before
heading back to Russia. In my last letter from 29th Seprtember, I've suggested MB two variants: 1. MB ships new, checked and preliminary fitted at your bodyshop, sideskirts. Price of new sideskirts and delivery price to Finland is covered by MB. Refund for painting is not required, as I painted them before fitting, and actually it is my mistake.2. As far as this sideskirts couldn’t be installed even in the Bodyshop, MB make a payback via wire transfer (directly to my Russian Bank account) in total: 199+60+220=479$ (incl. delivery from MB to [redacted] and from [redacted] to me).I am not asking MB to pay full amount because my Friend wasn't able to cash the check. I am asking MB to do that because on the one hand I really want to install this skirts, but if they don't want to ship the new ones, than I would like to get whole refund, as on the one hand I've spent almost 4 month and 479$ to get anything from MB and still get nothing, and on the other, MB and especially [redacted] just forgot about me, which is in my opinion totally not client oriented.He was informed that we could not pay his demanded new amount due to his friend not having the ability to
cash the check.I've never been informed about that. After my request on 29th September the only aswer I got was: "[redacted], I have sent the video and request to my owner and I am still waiting for response. I will grab this today for you so we can get this handled. Also sorry he had trouble cashing the check this should have been no problem but I guess a little different when you are not from the US. I Will be in the office soon and will get some kind of answer." It was on 2nd October. After that I've send 5 reminders (the last one was on 16th October), forward my claim to MB Customer Service and Owner of MB, but still got no response. Finally, I would like to pay you attention, that after my first call in May, [redacted] told me that they don't have this items in stock. But later he send me a letter and mentioned, that if I forward money asap, he will be able to send a pair of skirts now. By now, I suppose that actually the quality of this "last" pair of sideskirts could be initially bad, and [redacted] and MB might have known about that.But [redacted], in his "purchase confirmation letter" guaranteed, that this skirts will fit perfect.P.S. All letter mentioned in this text could be forwarded upon a request.]
Regards,
[redacted]

To whom it my concern,The customer did contact us and let us know that he impacted something which caused his lip to fall off and fly away. He discovered fiber backing on a carbon fiber lip which he is claiming to be false advertising. ALL carbon fiber lips are constructed with a fiber reinforcement...

to add weight and structure for mounting. For example, if ONLY a thin layer of carbon fiber was used then it would not have enough structure to mount on to the car hence they use fiber backing as reinforcement. Customer also purchased a REPLICA lip for a bumper that was not purchased from us and was warned that he would be responsible for fitment. There was an impact on the lip by him which caused the damage, I cannot take responsibility for that. The lip was purchased 2 months ago. I have also offered a discounted rate to the customer due to the circumstances. Thank you.

It is unfortunate that this particular order came to this conclusion, and that we weren't able to satisfy and keep this customer happy. We tried to make the consumer happy by providing a compensation for problems that occurred during the order, to which we did state if we could provide more, we would attempt to do so, but at the time that was best compensation we had to offer.  We choose our vendors carefully and accept accountability that their mistakes are by nature our mistakes, and we don't pass off blame.  When they mess up, it means we messed up, and we do our best to make it right.  We also had a sales rep make an honest mistake on this order in regards to the color of the wheels.  That was our mistake, and we tried to make it right for the customer right away, but once he got his money back from his credit card company by force, it's difficult to continue on with spending more money to make it right when the customer already got his money back.We are a company started by fellow car enthusiasts with a staff of car enthusiasts, our purpose is to serve fellow automotive enthusiasts like the consumer with our expertise, experience, and enthusiasm. It is especially difficult on us to have failed in the expectations of this fellow enthusiasts as we strive to make things right. We will continue to improve our procedures and processes with our vendors and internally, as we have over the many years, to avoid any dissatisfaction with our consumers and make things right. Best regards,[redacted]Co-Founder & Presidentwww.ModBargains.com

Complaint ID [redacted]June 15, 2015To Whomever at may concern at the Revdex.com,[redacted], was a ModBargains customer, with order setup at 3/16/15. Problems arose upon the manufacturer of the wheels providing incorrect ETA updates that sales rep Elliott Goodman was providing to the customer. Upon this...

discovery, of the manufacturers fault, there was an attempt to help compensate for the delayed period. Discussion with wheel manufacturer began with sales rep, to which manufacturer would not  agree to any type of compensation for delays. After ownership involvement, and as customer of ours, a compensation plan was offered by ModBargains alone despite the vendor not helping the issue. A compensation of $350 as stated by Mr [redacted], to help compensate for the extra delay past the ETA period. When wheels were completed, after a rush production, it was discovered that color of wheels ordered were produced incorrectly, to which ModBargains took responsibility, and notified the customer and sent the wheels out to be properly completed as originally desired by the customer. This created an additional week of delays. During this time the customer demanded further compensation, to which it was not agreed to, followed up by the customer requesting to cancel his order and refund his purchase of $3199 for wheels purchased. Refund was issued the same day, and order was cancelled as desired by the consumer. To summarize, ModBargains manufacturer, provided erroneously provided wrong eta, ModBargains provided a compensation for delays to order. An additional error was found in production, to which ModBargains went on to rectify the same day of discovery. Customer upon notification asked for an egregious compensation which would not be agreed to, and cancelled the order. ModBargains complied with customers wishes. Best regards,[redacted]Co-Founder & Presidentwww.ModBargains.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The statement made by the owner just proves how far removed he is from understanding what is going on.  His statement is not accurate.  I have a very comprehensiveemail string outlining the facts.  I never was given the opportunity to request further compensation, everything was on their terms.  Even in the very end I was led on that they were "still working on additional compensation.". The owner even agreed that $350 was not a fair amount, but he couldn't do anything. Also, the $350 wasn't even offered until the end.  The first major mistake provided me with $100 that was coming from the vendor.  Modbargains said they were going to fight for more.  Basically stringing me on to keep the sale.  Again, the truth is very clear in the emails I have.  The owner is just trying to protect his reputation via his response.  He doesn't even care about really understanding the situation and making things right.  I did receive my money back.  However the time wasted trying to get the product I ordered (multiple major issues), poor customer service and lies, and the latest response to Revdex.com are all unacceptable.  Again, the response is not accurate what so ever and is making me look like the bad guy.  Neither issue was responded to in a timely manner whatsoever.  In fact the last issue was brought up on a Tuesday and they didn't even get the wheels sent back to the vendor for rework until Friday.  The vendor is only a few miles away.  He also stated the rework would take 1 week.  I was clearly told 5 - 6 weeks by the owner.  I also called the vendor directly to confirm.  The vendor said it would take that long because they didn't pay to have them expedited.  Proof that they weren't doing very much of anything to take care of the issue promptly.  The company is a joke.  I found a tread from February where another customer went through almost the exact same scenario and got treated identically by the same sales rep.
Regards,
[redacted]

Thank you for contacting us. We will have the refund processed through. There was a miscommunication from the manufacture on lead time and [redacted] provided and the purchase was not fulfilled. We will be providing [redacted] a store credit as well if he decides to use us again int eh near future.

Great prices. Good location for shipping. Good stock and selection.
If you do not have a card that matches your billing address with your shipping address be ready to hand over all of your identification as well as photo copies of your debit/credit cards and state issued ID. First I tried going through their third party contract website which didn't function on my phone or computer - images uploaded just stayed at "Uploading..." for up to 10 minutes. After that I tried calling asking for options and we decided upon just emailing their customer service department my photo ID and debit card pictures. After realizing my photo ID showed an address that was neither my billing or shipping address they told me I had to call my bank to change my billing addresses or tell them that ModBargains would be calling my bank to request more information. I refused to wait on hold with my bank for an hour to process this order because they deal with so much fraud. I wont wait days for ModBargains to feel comfortable about who I am as a customer. I will not hold their hand proving day after day who I am after giving them my money. Most of us clients should have some reasonable amount of fraud protection however reversing payment and them losing product is far more important than customer time.

If all of your information matches everything and goes through no problem - you're fine and maybe this is a good company. But for what hoops I have to jump through and how many steps I have to take to let them take my money it is not worth it and I will take my business to any of the thousands of other websites that do not require this information. I don't see ft86speedfactory requiring this information, I don't see Greddy sending you contracts to sign and requiring photos of your ID and saying they'll call your bank, I don't see eBay listers calling your bank and demanding ID, I don't see any website on the internet having so many checks just to sell you $500 worth of car parts.

If I just sent them $1,500,000 for a new private helicopter I could understand but to be honest today's order placed through them was a headache and quite honestly pure bt.

After getting the run around and poor communication from Eric, I finally received my carbon fiber lip spoiler today after a 2&1/2mo wait. (I was told 4-5weeks) The packaging was poorly done and the "new" spoiler has scratches all over the bottom side as well as chipped edges. Either it's a used spoiler or poorly made? Very disappointing experience overall, and I feel that I got ripped off! I should have paid the extra $ and bought a quality one from OSIR. I get the impression that Modbargains is a fly by night company and would not recommend them.

Review: Ordered custom set of wheels on 3/16/15. Wheels have 5 week lead time. Called for stats on fifth week. Was told wheels were finishing up and should arrive to them for mounting. Didn't hear from them early the following week. Contacted for status. Got an email response that the vendor never took the order (the updates he was getting were actually for someone else). Promised compensation and updated ETA on rush delivery via vendor. I had to initiate multiple followups to get status. Many times I was promised a followup status shortly or next day. Those promises were never kept, I would have to waste more of my time following up. I also asked about compensation, was told managers working on it. At the end of week nine I called to get status, promised a followup that day. Again not following through. I tried calling the owners, but was told they were in and out. So I wrote an email to them and received a poorly written response via a e-mail. I replied stating I wanted a call. He called and seemed genuine, unfortunately, just like my sales guy he promised to call me back on Monday and no response. Yesterday, the wheels arrive to Modbargains, only problem, they aren't the wheels I ordered. The sales guy in attempting to rush my order, told the company to build the wrong wheels ( you would think details would be important at this point). He said he contacted AG to figure out the process for rework and he was sitting down with his bosses to figure out compensation. Was told I'd have an answer ASAP. Of course never heard from anyone and initiated a status request at the end of the day. Sales guy calls me to say he'll call back on compensation and doesn't have response from vendor. So still today, they have my $3300, yet I have no wheels (no ETA) or compensation I was promised.Desired Settlement: When first issue came up kept blaming vendor. Didn't understand that its their responsibility to make it right since they have my money. Boasted that they are vendors biggest distributor, if that's the case why can't I get an ETA. Continuous promises broken by sales and owners.

Second issue that came up is now truly their fault. Sales guy email vendor to email to understand rework process. At this point you call to get the ball rolling. There is no drive to fix the issue.

Serious lack of customer service skills, poor communication, false promises, and lies. Only offered $350 and still don't know when the wheels will come. I deserve more compensation at this point and they should be actively working with the vendor to complete this order. Owners really need to step up and help this order. No more BS that they are involved, if they were truely involved everything would have been corrected long ago. The sales guy doesn't have the influence or skills to deal with complex issues.

Business

Response:

Complaint ID [redacted]

Review: Good morning.

On 23 May 2015 I've purchased M3 side skirts (plastic car body parts) at Mod Bargains (www.modbargains.com).

Received side skirts didn't fit at all. It's not the question of slight modifications - they don't fit anyway: Mod Bargains side skirts shorter, crooked and mount places are totally different from the OEM, so the skirts can't even hold on the car, not mention inches gaps and wrong mount holes in the bottom. Despite manager ([redacted]) promissed in the e-mail that "they fit perfect" (letter is available upon a request).

I've forwarded all this information to [redacted] in the middle of August, but first answer I recieved from him only a week later after a couple reminders and a post at [redacted].com and [redacted]

We began discussion and 2 weeks later, [redacted] propose to make a 130$ (instead of 480$ incl. delivery) refund. I agreed, but after two weeks passed I still didn't received any money, because MB is not able to transfer money via wire to my [redacted] and Russian banks don't accept US checks.

As I still want to install M3 side skirts, I deleted all my negative post from all forums and sites and asked [redacted] to start everything from the very beginning.

I've made a video (you can find YouTube links with MB side skirts below), forwarded it to [redacted] and suggested him two variants:

1. MB ships new, checked and preliminary fitted at it's bodyshop, side skirts. Price of new sides kirts and delivery price to Finland is covered by MB.

2. As far as this sides kirts couldn’t be installed even in the Bodyshop, MB make a payback via wire transfer (directly to my Russian Bank account) in total: 200+60+220=480$

The next day [redacted] answered me, that he forwarded my letter with video to the owner of MB and is awating for his decision. It was on 30th of September. That was the last letter from [redacted].

By this moment, after 6 month passed I have neither side skirts, nor money.

Please see full story at: http://www.[redacted]Desired Settlement: Either MB ships new, checked and preliminary fitted at it's bodyshop, side skirts. Price of new sides kirts and delivery price to Finland is covered by MB, or far as this sides kirts couldn’t be installed even in the Bodyshop, MB make a payback via wire transfer (directly to my Russian Bank account) in total: 200+60+220=480$

Business

Response:

CASE#: [redacted]Dear [redacted],This customer [redacted] ordered from [redacted] (our sales rep) on 05/27/2015 forside skirts for his 2008 BMW 335i. Knowing that we won't ship to Russiadue to Russian customs he had this item shipped to a California addressand had them ship the item to him. After the item arrived he mentioned hehad already painted the item to match his car and was having troubleinstalling. I had emailed back to the customer explaining it’s difficult for meto help with install questions without being there to see the issue but I didsend over a few tips that our installer recommended.The customer came to the conclusion that there was a fitment issue and hewanted to return the item. Policy for Modbargains is international customersneed to ship the item back and they will be inspected and a replacementwill be shipped or a company check will be issued for refund. This customerdidn't want to pay the shipping back and also advised me that in Russia he would not be able to cash an American check. After many conversations herequested 50% of the value paid to Modbargains ($130 USD) be mailed toa friend visiting the USA and he would cash it but needed to be there nextday, he would also be keeping the product with this deal.[redacted] and Modbargains agreed on this deal and got the check to his friendon time and [redacted] also confirmed this. While his friend was in the USA hehad trouble cashing the check before returning to Russia. [redacted] has nowrequested that we pay the full amount he spent with Modbargains and alsowhat he paid to ship it because his friend couldn't cash the check beforeheading back to Russia. He was informed that we could not pay hisdemanded new amount due to his friend not having the ability to cash thecheck.Best regards,[redacted]Co-Founder & Presidentwww.ModBargains.com