Modell's Sporting Goods

Good afternoon:On behalf of Modell's Sporting Goods and modells.com, I apologize for the problem we had completing the order for [redacted] Upon further review, it appeared that once the package had left our vendor and was picked up by ***, the package went dormant We have reached out to our payment processor and the refund process was initiated today for the full amount of [redacted] 's purchase [redacted] should have already received an email confirming this.Many thanks for giving me the opportunity to resolve this issue for [redacted] Best, [redacted]

Good morning:We are very sorry to hear that [redacted] had an unpleasant experience while shopping at [redacted] .Our records show this item was delivered to the requested shipping address on January **, 2015.Since the item was delivered, we cannot process a refund unless the item is returned to us Please advise if [redacted] would like to return this item and it would be my pleasure to initiate the [redacted] pickup.Thank you, [redacted] Modell's Sporting Goods Legal Department?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Good morning:We are very sorry to hear that *** *** had an unpleasant experience while shopping at ***.Our records show this item was delivered to the requested shipping address on January **, 2015.Since the item was delivered, we cannot process a refund unless the item is returned to
us. Please advise if *** *** would like to return this item and it would be my pleasure to initiate the *** pickup.Thank you,*** ***Modell's Sporting Goods Legal Department?

Good afternoon:On behalf of Modell's Sporting Goods and modells.com, I apologize for the problem we had completing the order for *** ***. Upon further review, it appeared that once the package had left our vendor and was picked up by ***, the package went dormant. We have
reached out to our payment processor and the refund process was initiated today for the full amount of *** ***'s purchase. *** *** should have already received an email confirming this.Many thanks for giving me the opportunity to resolve this issue for *** ***. Best,*** ***
*** *** ***
*** *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***