Monogram Hub, Inc.

Response from ***: This customer emailed barely days ago The customer
placed an order for a ZBClasp Bangle Monogram BraceletThis is one of our most popular items, to a point in which we had to establish a separate cutoff date for Christmas deliveriesWe made public in both our website and the deal sites website that the cutoff date for Christmas deliveries for this particular item was November the ***For additional information please see a copy of the attached bulletin that was made available to all customers in an effort to communicate this information to all buyersWe also informed all customers about our second cutoff for all other orders which was November the *** The customer’s order was placed on the *** of December which entails that the item will initiate construction after December the ***. The item is now on the final stages of production, it is on schedule and it will be out soonWe advise the customer to please allow more time for the process to complete

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and again that was all untruthful After months of asking for a call back I just recieved a call from monogram hub I was not given a name And the man was very confrontational Barely letting me get a word in I tried to discuss what had happen and work it out I was given the go around again I have an email stating a refund was made Friday via mail The only reason I recieved that emails as it was a response after being told I would receive a confirmation when the check had shipped over a week ago The man on the phone said he would offer me a refund check I then asked about the email That's when he changed his direction of the conversation That's when he stated if I do not take down my complaint he won't refund me anything I said that's a treat He went on to say it wasn't and went round and round that if I didn't remove my complaint he refused to do anything for me I told him when I received the now checks or confirmationThat I had no problem removing the complaint All I want is to work out this issue I find it hard to remove it for a company that has a blocked number and will not respond to calls or emails I can not trust that I will receive anything from them They couldn't even send me a confirmation number that they promised a week ago And then I was rudely hung up on I was trying to discuss what happened and come up with a solution He told me they didn't care about Revdex.com reviews but I needed to take it down This whole conversation was on speaker phone so I had witness to the treat of inwont do what you want Til I remove the valid complaint I asked for a refund of money they pocketed from me There was non stop issues that mono hub fefused to take concern with I asked for my money back Which was just shipping It's not a crazy amount It's just all I asked for Sincerely ***.
Sincerely,
*** ***

We have attempted to contact this customer over the phone.As requested ,We have refunded this order and cancelled it in our system.The shipping costs where reversedThe customer may request a refund from our deal-site partner

We want to confirm that your request has been received by our customer service departmentDue to an increase in special order inquiries our reponse time is longer than normalWe are looking forward to responding to every single one of our customers in the order in which we received the requestWe
want to thank you for your patience in advance

We identify the need to re-state: The customer has not placed any orders on our siteThe customer is interested in acquiring an item based on an existing promotion There is an extra charge for selecting the 18'' necklaceThis is presented as an available choice to be purchased All customers are able to consult the prices before they place an orderAll specs , dimensions , costs are transparent and clear If a customer does not agree with the price, they are able to step back and request the deal site for refund and not buy This promotion has a price and will not be re-structuredPrices are not susceptible to change under grounds of opinions, suggestions or perceptions In short: The customer is looking at a priceThe customer does not agree with the price Therefore the best course of action is to return to the promotional site and request for a refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This is not acceptable.1) The order mentioned from November * is totally separate
and not part of this discussionThere are three orders from October **, not
two.2) Yes, you provide 2-weeks for shipping and my original
inquiry was not until this week window had endedThere was never any
notification of longer shipping requirements because of the promotion.3) I never wanted or asked for shipping to be consolidated
as they have stated.The orders were not received until 1/weeks after the
original orderThe promised shipping is 2-weeksI will not accept a coupon which will end in this company
receiving more money from meI simply want a refund for the three payments of
$for shipping for my three ordersThis comes to a total of $and can
be reimbursed to the card that was charged either in one payment or in three
separate payments.Finally, I am not a maleI am femaleDo not assume
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

All items have shippedThe customer’s desired settlement for financial compensation will not be grantedThe customer acquired promotional codes from a deal site that clearly specified that all orders placed after November the 27th will
not arrive for ChristmasAll of these orders initiated production after the *** of DecemberThe customer’s items shipped on the *** on JanuaryOur customer’s items were built and shipped within our 2-week time period since production initiated after the ***The order date is completely transparent at this point since there was a clear cutoff date made publicThe customer is expressing discontent over the fact that our response time took longer than usualFor this we apologizeThe holiday season comes with a large amount of special orders that require ongoing communication with many customers; this affects our service level by increasing our response timeWe expect understanding and patience, since it is not our intention to take orders and not ship themNonetheless we would like to provide some sort ease to this experienceWe are willing to provide the customer with a form of compensation that we believe it’s fair and up to par with the severity of the issueWe are willing to provide a compensation coupon code that will provide 80% off the total value of any non sale item on our websiteAs opposed to the ones that the customer used, this one is open to a wide variety of items with a similar discountIf the customer is interested please let us know through this channel and we will email this code through our customer support portal

We have established contact with this customer and we are ready to rebuild the customers item , plus the an additional item of her choice

We built and shipped these items according to the customer’s specs.The item was shipped on February secondThe order was placed on December the ***.This was well passed the cutoff date for ChristmasThese orders initiated production after December the ***It took weeks for the order to be
completed, instead of our usual 2-weeksWe emailed the customer and explained that that due to the Christmas high volume his order would be delayed (this email was sent on January ***).We do not provide full refunds for delayed shipping, especially after we announced that all orders placed after November ** would be delayedThe customer has not replied to our emails and did not complaint about the quality of this item until these recent dates

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The issue is not resolved until the product is in my hands They have only replied to me regarding one order I have placed two orders *** and *** They have yet to respond about my second order.THe business is taking no responsibility for the lack of communication during the time of my inquiries
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I received only one tracking number for one order yesterdayI will not feel this matter is resolved until I receive both of my items and I can evaluate them to determine if they were made to my specificationsAt that time, I will update to say this matter has been resolved
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The fact is, the size was not stated as a paid choice in the promotionEverything else that was an additional charge, including shipping clearly stated the additional amountThe promotion states 14' 16", or 18" chain, with no additional charge statedThis was what I purchased a 14,or inch chainIf this was additional and they were not trying to trick people, then the ad should have read, or inch chain only inch available for an additional priceTheir customer service was rude and I was given the attitude and felt like they still just saying "** *** *** *** *** *** *** *** *** *** * ***."
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, my complaint, ID *** regarding Monogram Hub, Inchas been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** ***

In response to the customers complaint:The customer placed an order on our website and failed to pay attention at the cart and the order summary at the end of the transactionThe customer did not noticed that she was ordering items instead of , this is the reason why the customer was
charged tax According to the customers state law we were supposed to charge that tax as a concept for the purchase of the second item , (not covered by the coupon)Despite the fact that this happened and despite the fact that we had an order in production in we which we had already invested time and man power , we decided to refund the customers excess amount (even thou the customer signed an agreement that all sales are final ) we proceed to grant this refund , because we understand that the customer only needed one itemAttached to this complaint you will see a copy of the credit that was issued to the customerWe have an authorization code that proves that we in fact responded with diligence and refunded the customerWhat needs to be understood here is that all refunds take time to be available; this will depend entirely on the customer’s Credit Card Company or bank.The desired settlement expressed by the customer will not be fulfilled since Monogramhub.com has not failed in its responsibilities a seller , by taken care of the customers issue immediately, honoring the initial purchases and the all of the agreements involved

In regards to the issue presented by this customer we would like to report that we have refunded the amounts that where charged by the necklaces that where ordered.The customer still has the coupons and she can use them to order additional necklaces if she so wills itThere is no need for
our customer to return the additional itemswe will grant this concession at no cost as a compensation for the delayed response from our customer service team

We built and shipped these items according to the customer’s specs.The item was shipped on February secondThe order was placed on December the ***.This was well passed the cutoff date for ChristmasThese orders initiated production after December the ***It took weeks for the
order to be completed, instead of our usual 2-weeksWe emailed the customer and explained that that due to the Christmas high volume his order would be delayed (this email was sent on January ***).We do not provide full refunds for delayed shipping, especially after we announced that all orders placed after November ** would be delayedThe customer has not replied to our emails and did not complaint about the quality of this item until these recent dates

In regards to the complaint filed by *** *** :We would like to apologize for our delayed responseDue to a large amount ofspecial orders and emails generated by 2014's holiday rush , manycustomers didn't have the opportunity to be answered on time , we would
likefor the customer to know that we are taking all of the necessary steps toensure that everyone gets updated regarding the status of their orders.We would like to inform you that we have credited the account with the full amount ofthe excess charge and you may also keep the extra items that you ordered byaccident.Once again,we apologize for any inconveniences and our delayed response time.Regards,

We built and shipped these items according to the customer’s
specsThe item was shipped, however the courier service claims it
was deliveredWe had to file a complaint demanding a response from themThis
process takes timeWe tried reaching out to the customer over the phone and we
had no luckWe also emailed the customer and received no responseWe have no problem refunding the customer or rebuilding the
item and shipping it with signature verification
Please respond which method you would prefer