Moore's Golf Cars

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This letter  is in addition  to my letter  of March 5, 2015 regarding# [redacted].   After sending the first response letter,I made an appointment to view [redacted] Cart at his home on March 11, 2015.  At that time I took photos of th"' paint issues on his cart.After we reviewed the photos we are proposing the following.As a onetime  courtesy, we would like to have an independent local painter give usan opinion regarding the paint blisters on [redacted] cart. As we are not certain how the damage occurred and we· would like to see if he Ciln determine the cause of the damage.If the painter can resolve the problem, we will have him do so, but we wish to reiterate that our "no warranty  on painting" is still in effect.  We do not take responsibility for any damage which had occurred nine and a half months after the initial painting of [redacted] cilrt nor responsibility for paint issues which may occur to his cart in thefuture.[redacted] will have to agree to our picking up his cart for the painter to assess the cause of the damage and let us determine how we can help our customer resolve the damage.  This may result in a lack of his access to his cart for an undetermined period of time, up to fourteen days or more depending upon the painter's  schedule.

This letter  is in addition  to my letter  of March 5, 2015 regarding# [redacted].   After sending the first response letter,I made an appointment to view [redacted] Cart at his home on March 11, 2015.  At that time I took photos of th"' paint issues on his cart.After we reviewed the photos we are proposing the following.As a onetime  courtesy, we would like to have an independent local painter give usan opinion regarding the paint blisters on [redacted] cart. As we are not certain how the damage occurred and we· would like to see if he Ciln determine the cause of the damage.If the painter can resolve the problem, we will have him do so, but we wish to reiterate that our "no warranty  on painting" is still in effect.  We do not take responsibility for any damage which had occurred nine and a half months after the initial painting of [redacted] cilrt nor responsibility for paint issues which may occur to his cart in thefuture.[redacted] will have to agree to our picking up his cart for the painter to assess the cause of the damage and let us determine how we can help our customer resolve the damage.  This may result in a lack of his access to his cart for an undetermined period of time, up to fourteen days or more depending upon the painter's  schedule.

See Attached.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear...

below.There are some discrepancies in the documents and the explanation of what occurred. In the second paragraph there is noted that on the estimate pickup invoice "there is no warranty on paint jobs". That is not precisiely correct. The pickup order as presented states ""Paint metallic customer choice of colors body only no warranty on paint". The implication is that the paint we selected could not be warranted for some reason. The problem we are experiencing is not with the paint but that the paint has developed blisters in multiple locations of up to 6" in diamenter. The paint has not adhered to the body. Possibly the body was not prepped properly before painting. The issue of not being able to verify treatment or use is a non issue in this instance. The glof cart is used exclusively in our resort. When not in use it is parked under our car port. [redacted] witrnessed that today when upon my invitation she made a physical inspection. The only substance that has ever been applied to the surface is an occassional wash job with city water.Obviously, in the third paragraph the year should be 2014 rather than 2015. In the fourth paragraph a discount is mentioned. The original price quote was $599, not $699 as appears on the 'pick up order' signed by my wife. The extra $100 was added, as explained to me at the time the cart was delivered, due to there being more body pieces than expected which increased the dismemberment and reassembly time. I felt [redacted] should have been aware of the number of pieces as they knew in advance the make and model of the cart. I question the veracity of the amount in the pick up order since at the time the cart was picked up [redacted] did not know there were more chasis parts than expected. I suspect the price was added as a result of my complaint. I caught the price discrepamcy when the cart was delivered and called and spoke to the manager who unhappily honored the original price quote. The math computes: the price on the invoice - 774.83 - less the amount of the charge slip - 668.13 -  eqwuals 106.70, which is exactly 100.00 plus the sales tax of 6.70. It seems obvious to me that the amount on the pick up order was added later, perhaps as recently as this week. Prior to this event I have used [redacted] on another occassion to service my golf cart. My recent experience has belied [redacted]'s statement about valuing loyal customers. 

Regards,