I'm glad to hear the customer is enjoying her dry basement. We did do additional work on the outside of the structure and due to the nature of the construction of her house, it made it difficult to address the outside problems. Specifically, there is an outer original wall and because...
years later the basement was dug out, a new inner wall was built. Because of this condition it is impossible to water proof the inner wall without undermining the original outer wall. When we went out to explain this to the customer she was satisfied and at the time we suggested some other things that could be done to help stop the water from coming through the inner wall.She then sent a letter stating that she changed her mind, and felt that we should be responsible for the issue. We attempted in two separate letters to get her to let us come out and explain the situation because it was evident in her correspondence that she did not understand the issue. She would not respond to the requests to let us come out to her house.This week we attempted again to get her to let us come out to explain the situation , and she has agreed to let us come out to her house on December 24th.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Business did not respond but consumer made the following statement: Mr. [redacted] came out on 12/24/14 to review the seepage problem. He answered my questions to my satisfaction. I consider the complaint to be resolved. Thank you, again, for facilitating a solution. Sincerely, [redacted]
I'm glad to hear the customer is enjoying her dry basement. We did do additional work on the outside of the structure and due to the nature of the construction of her house, it made it difficult to address the outside problems. Specifically, there is an outer original wall and because...
years later the basement was dug out, a new inner wall was built. Because of this condition it is impossible to water proof the inner wall without undermining the original outer wall. When we went out to explain this to the customer she was satisfied and at the time we suggested some other things that could be done to help stop the water from coming through the inner wall.She then sent a letter stating that she changed her mind, and felt that we should be responsible for the issue. We attempted in two separate letters to get her to let us come out and explain the situation because it was evident in her correspondence that she did not understand the issue. She would not respond to the requests to let us come out to her house.This week we attempted again to get her to let us come out to explain the situation , and she has agreed to let us come out to her house on December 24th.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
Regards,
[redacted]
Business did not respond but consumer made the following statement: Mr. [redacted] came out on 12/24/14 to review the seepage problem. He answered my questions to my satisfaction. I consider the complaint to be resolved. Thank you, again, for facilitating a solution. Sincerely, [redacted]