Mr [redacted] This incident is very unfortunateThere is a known inter mix issue on some of these vehiclesI believe that the technician at the Kearny mesa location would have definitely noted the issue if it was present at the time of your repairs at that facilityHowever that does not change the fact the your transmission went out after investing over $into itFrom a consumers point of view I can see how this would be extremely frustratingI am not sure how the other technician could diagnose a timeline of the inter mix failure, but either way you suffered the lossI appreciate you still choosing to do business with Mossy Nissan Poway and hope we can continue a positive relationship with you and that dealership in the futureI would like to issue you refund of $in and for the balance setup a credit of a $to use at Mossy Nissan Poway for the future service and parts needs of your new vehicle
Managment has spoken to Mr [redacted] , and hopefully explained why and how the mistake happened to his satisfactionThe check was returned and Mossy will be reinbursing Mr [redacted] for the fee he had to pay to cancel the checkMossy has also apologized toMr [redacted] for his time loss, and can understand and sympathize with how that process would leave him with a bad taste in his mouth
We are in the process of cancelling his extended service contract and a pro rated refund will be forwarded to the lienholder of the vehicle unless the customer can provide proof the loan is paid in fullWe apologize for the poor image quality , and delay, but it is in processWe will also mail a copy of the check to the customer as proof of paymentThank you [redacted] CorpPurchasing Manager
We would like to apologize for the wrong address, and lack of call back from the supervisorWe would be happy to refund the customer her DMV late fees, and the associated registration fee for her time spent in dealing with this process
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will
wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
We have cancelled the service contract with the date of the customers original request dateWe sent the customer copies of the checks to the address provided on the cancellation *** ** *** *** ** ** *** ** ***Fed ex has confirmed delivery on tracking number *** to that address on 7/15/at 15:We also contacted *** *** at *** *** *** Credit Union to verify they received the paymentThe verbally confirmed they received payment and were in process applying proceeds to the account
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not received any correspondence from the dealer to the request for cancellation of my service contract since my initial request on 6-10-The refund amount is a time sensitive determination based on date of notification and I take their lack of response to this matter as a clear indication of their being a poor business to hold a certification by the Revdex.com.
I have a complaint pending with corporate Nissan customer care on this matter as welltheir response to me is that they hold no control over the actions of their dealers as they are an independent contractorNeedless to say, Nissan will never have my business again
Regards,
*** ***
We can either mail a cancellation form, or the customer can come by and sign one if he wishes to expedite it. We will refund the entire amount of $if the cancellation form is completed and back to us by Aug
15thThe refund amount has to go back to the lien holder, since they financed itPleaser let us know if we should mail the form or if the customer would like to stop by
While interested in a particular vehicle, and having been pre-approved for a loan by my credit union, I clearly stated that I did not need to apply for a loan through Mossy Nissan's (Kearny Mesa) financial dept. (I stated this several times). After I declined to purchase the vehicle, nevertheless, a person submitted an application against my wishes and a credit check was initiated--48 hours after I had declined to purchased the vehicle. I went to a different dealer, obtained a better deal, and my credit union financed the purchase. The sales person attending me, followed through with phone calls, with various other offers for a lease--was quite desperate. My reasons for objecting an additional credit check are obvious: subsequent and potential lenders or services may not look favorably to these activities.
mso-bidi-language: AR-SA;">Mr. [redacted]
This incident is very unfortunate. There is a known inter
mix issue on some of these vehicles. I believe that the technician at the Kearny
mesa location would have definitely noted the issue if it was present at the
time of your repairs at that facility. However that does not change the fact
the your transmission went out after investing over $2000 into it. From a consumers
point of view I can see how this would be extremely frustrating. I am not sure
how the other technician could diagnose a timeline of the inter mix failure,
but either way you suffered the loss. I appreciate you still choosing to do business
with Mossy Nissan Poway and hope we can continue a positive relationship with
you and that dealership in the future. I would like to issue you refund of $1140.11 in and for the balance
setup a credit of a $1000 to use at Mossy Nissan Poway for the future service and
parts needs of your new vehicle.
We are in the process of cancelling his extended service contract and a pro rated refund will be forwarded to the lienholder of the vehicle unless the customer can provide proof the loan is paid in full. We apologize for the poor image quality , and delay, but it is in process. We will also mail a...
copy of the check to the customer as proof of payment. Thank you
Management has spoken to Mr. [redacted] and offered him a complete refund if he returns the vehicle. Management has also given him a $1000 credit in our service department as a goodwill gesture if he would like to keep the car. The last contact with management and Mr. [redacted] was 2/12/2015 at...
approximately 6pm and Mr. [redacted] stated he has not made a decision to keep or return the vehicle and he was going to an attorney today 2/13/2015 to have them review his contract. Mossy management has offered him a 100% refund and is willing to return his trade in to him.
Managment has spoken to Mr. [redacted], and hopefully explained why and how the mistake happened to his satisfaction. The check was returned and Mossy will be reinbursing Mr. [redacted] for the fee he had to pay to cancel the check. Mossy has also apologized toMr. [redacted] for his time loss, and can...
understand and sympathize with how that process would leave him with a bad taste in his mouth.
Mr [redacted] This incident is very unfortunateThere is a known inter mix issue on some of these vehiclesI believe that the technician at the Kearny mesa location would have definitely noted the issue if it was present at the time of your repairs at that facilityHowever that does not change the fact the your transmission went out after investing over $into itFrom a consumers point of view I can see how this would be extremely frustratingI am not sure how the other technician could diagnose a timeline of the inter mix failure, but either way you suffered the lossI appreciate you still choosing to do business with Mossy Nissan Poway and hope we can continue a positive relationship with you and that dealership in the futureI would like to issue you refund of $in and for the balance setup a credit of a $to use at Mossy Nissan Poway for the future service and parts needs of your new vehicle
Managment has spoken to Mr [redacted] , and hopefully explained why and how the mistake happened to his satisfactionThe check was returned and Mossy will be reinbursing Mr [redacted] for the fee he had to pay to cancel the checkMossy has also apologized toMr [redacted] for his time loss, and can understand and sympathize with how that process would leave him with a bad taste in his mouth
We are in the process of cancelling his extended service contract and a pro rated refund will be forwarded to the lienholder of the vehicle unless the customer can provide proof the loan is paid in fullWe apologize for the poor image quality , and delay, but it is in processWe will also mail a copy of the check to the customer as proof of paymentThank you [redacted] CorpPurchasing Manager
We would like to apologize for the wrong address, and lack of call back from the supervisorWe would be happy to refund the customer her DMV late fees, and the associated registration fee for her time spent in dealing with this process
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will
wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
We have cancelled the service contract with the date of the customers original request dateWe sent the customer copies of the checks to the address provided on the cancellation *** ** *** *** ** ** *** ** ***Fed ex has confirmed delivery on tracking number *** to that address on 7/15/at 15:We also contacted *** *** at *** *** *** Credit Union to verify they received the paymentThe verbally confirmed they received payment and were in process applying proceeds to the account
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not received any correspondence from the dealer to the request for cancellation of my service contract since my initial request on 6-10-The refund amount is a time sensitive determination based on date of notification and I take their lack of response to this matter as a clear indication of their being a poor business to hold a certification by the Revdex.com.
I have a complaint pending with corporate Nissan customer care on this matter as welltheir response to me is that they hold no control over the actions of their dealers as they are an independent contractorNeedless to say, Nissan will never have my business again
Regards,
*** ***
We can either mail a cancellation form, or the customer can come by and sign one if he wishes to expedite it. We will refund the entire amount of $if the cancellation form is completed and back to us by Aug
15thThe refund amount has to go back to the lien holder, since they financed itPleaser let us know if we should mail the form or if the customer would like to stop by
While interested in a particular vehicle, and having been pre-approved for a loan by my credit union, I clearly stated that I did not need to apply for a loan through Mossy Nissan's (Kearny Mesa) financial dept. (I stated this several times). After I declined to purchase the vehicle, nevertheless, a person submitted an application against my wishes and a credit check was initiated--48 hours after I had declined to purchased the vehicle. I went to a different dealer, obtained a better deal, and my credit union financed the purchase. The sales person attending me, followed through with phone calls, with various other offers for a lease--was quite desperate. My reasons for objecting an additional credit check are obvious: subsequent and potential lenders or services may not look favorably to these activities.
mso-bidi-language: AR-SA;">Mr. [redacted]
This incident is very unfortunate. There is a known inter
mix issue on some of these vehicles. I believe that the technician at the Kearny
mesa location would have definitely noted the issue if it was present at the
time of your repairs at that facility. However that does not change the fact
the your transmission went out after investing over $2000 into it. From a consumers
point of view I can see how this would be extremely frustrating. I am not sure
how the other technician could diagnose a timeline of the inter mix failure,
but either way you suffered the loss. I appreciate you still choosing to do business
with Mossy Nissan Poway and hope we can continue a positive relationship with
you and that dealership in the future. I would like to issue you refund of $1140.11 in and for the balance
setup a credit of a $1000 to use at Mossy Nissan Poway for the future service and
parts needs of your new vehicle.
We are in the process of cancelling his extended service contract and a pro rated refund will be forwarded to the lienholder of the vehicle unless the customer can provide proof the loan is paid in full. We apologize for the poor image quality , and delay, but it is in process. We will also mail a...
copy of the check to the customer as proof of payment. Thank you
[redacted]
Corp. Purchasing Manager
Management has spoken to Mr. [redacted] and offered him a complete refund if he returns the vehicle. Management has also given him a $1000 credit in our service department as a goodwill gesture if he would like to keep the car. The last contact with management and Mr. [redacted] was 2/12/2015 at...
approximately 6pm and Mr. [redacted] stated he has not made a decision to keep or return the vehicle and he was going to an attorney today 2/13/2015 to have them review his contract. Mossy management has offered him a 100% refund and is willing to return his trade in to him.
Managment has spoken to Mr. [redacted], and hopefully explained why and how the mistake happened to his satisfaction. The check was returned and Mossy will be reinbursing Mr. [redacted] for the fee he had to pay to cancel the check. Mossy has also apologized toMr. [redacted] for his time loss, and can...
understand and sympathize with how that process would leave him with a bad taste in his mouth.