Mountain Country Supermarket

Complaint: [redacted] I am rejecting this response because:7-22-17TO Revdex.com: I Need Your Help!Please ESCALATE the matter to Rose Dental Group UPPER MANAGEMENT.This is the FIRST TIME I have ever experienced such “business practice” as exhibited by Rose Dental Group (RD) Round Rock Office: Collecting a (disputable) debt that is over NINE (9) months old when there are ample opportunities to do so during the entire period in concern, and they choose NOT to take that route, but instead, place the debt in my credit report!! There is something seriously wrong here.RD have not explained, or have not attempted to explain, AND provide SUPPORTING documents to ALL of the following questionsTo respond to the following unanswered enquirers will NOT require the disclosure of any type of Personally identifiable information (PII) of the patient in concernHIPAA does NOT apply here, and such law has nothing to do when simply responding to some billing related questionsAnd all these questions only RD could replyRD is simply attemting to avoid responding to all these questions.Please read the ENTIRE message.IRegarding the call on or around 6-8-2014, RD called about the $outstanding balanceI advise RD I will pay when I visit the dental office on 6-30-The said outstanding balance is for the last visit on 1-27-I fulfilled my promise and paid the said amount on 7-19-with your Round Rock officeThe confirmation # is I checked my records and I received a bill dated 2/7/2017, showing my current mailing address at PO Box at HuttoThat bill shows a balance due of $4.84, matching the balance due amount RD called me on 6-8-NO outstanding bill for the 9-12-visit in question!! This part is now CLEARED.But if I already made a promise to pay over the phone on 6-8-2017, WHY would RD still put the debt in the credit report, and NOT inform me in due course? Please read on.IIThe debt in the credit report is NOT for this $debt at all!! It is for “another” ADDITIONAL CHARGE (of $47) which, at this time, is still NOT fully explainedSuch charge, as I was told, was for the service rendered on 9-16-I paid $for that services, as requiredNow, this ADDITIONAL CHARGE of $is OVER 67% of the amount I already PAIDThere is NO plausible explanation for thatThe reason advanced by RD appears to be pretextI have NO chance at all to appeal, and not to mention to question, the validity of such additional chargeThis questionable debt at issue was, without notifying me in a meaningful way, put in my credit reportTHIS IS UNFAIR!!It is NOT that I have not paid or attempted NOT to pay or delay to payIn effect, I HAVE ALREADY PAID the charge for the service on 9-12-on the day of service, AS REQUIRED!! There is NO trace of any collection letter sentThere is NO evidence to support the claim that RD ever sent out any collection letter at allRD said they have sent out three (3) collection lettersThere is NO phone record to remind me of the charges ($46.82) at issueThe collection agent could have used such method to contact meOn the other hand, I received CONSTANT dental appointment reminders, and also phone call about the outstanding balance of $(NOT THIS BILL AT ISSUE)There is NO mention of the name of the collection agencyThere is NO information as to it is an internal collection process or outsourcedThere is simply NO evidence of such activity at allRD did NOT reference anything about Undelivered Mail to my old mailing address at PlugervilleIf the mail was returned to the sender (RD), you would think they will take action to contact the patient to acquire an updated addressThe have my phone # correct ALL THE TIME!!Please read on for more...I have MAIL FORWARDING service from USPSThe confirmation # is 1616-0900-0003-I did NOT receive any mail forwarded from the old Plugerville mailbox during the 9-month period in concern.In fact, I have UPDATED my address with RD on 9-16-2016, the visit at issueThe 1-27-appointment was not the original appointment time setI changed the appointment twiceNeither was the appointment on 6-30-the original follappointment setI also changed it onceDuring all such appointment changing contacts, Rose Dental could have advised me of such outstanding bill at issue, if it did exist at allThere were AMPLE opportunities to correct the problem, if anyDuring my visit on 1-27-2017, NO ONE brought up anything about this mysterious billThis questionable bill exist since 9-12-2016!! VERY SUSPICIOUSWHY NOW?? I could only infer that this suspicious bill did not exist on or before 1-27-2017; otherwise, I would have to pay the full outstanding amount BEFORE I would even have a chance to be treated on that dayIt is that simple!!Why it takes NINE (9) MONTHS later to collect such questionable additional charge? Why Now?I lose ALL confidence to deal with this dental office (branch) as they do not display any trace of keeping their promises and admitting their errorsEven I pay the questionable additional charge, there is NO guarantee at all that they will remove the debt credit from my credit reportThere exists NO apparent reason why I should believe in them after trading all the correspondence, and yet, MY QUESTIONS ARE STILL LARGELY UNANSWERED.Please provide the Contact Details of the UPPER MANAGEMENT for Rose Dental Group Regards, [redacted] **

Complaint: [redacted] I am rejecting this response because:Rose Dental's claim that missed appointment of 1/12/is incorrect as they have not called my number (512-636-9076) to remind me of the appointmentHow can they claim it as a missed appointment when they don't have a reminder phone call or message? When I told them there was no reminder call from them, then they offered to reschedule it to 2/1/But now they are saying I missed where as I only missed appointment on 2/1/due to unavoidable reasons.Also with respect to the patient policies, It shows I signed it on 6/25/How will anyone remember a document signed years ago? They didn't show it on the last visitThat shows they have the evil intent to charge money under the disguise of signed form years ago Regards, [redacted] ***

We are looking into your concern and I left you a voicemail for a chance to discuss this further with you so we can resolve this matterPlease call me, [redacted] , Practice Manager, at ###-###-####

Dear Ms***, I am writing in response to Complaint # [redacted] for Mr [redacted] ***Mr [redacted] has two failed appointment fees on his account one for 1/12/and one for 2/1/As a courtesy we have waived the first missed appointment fee unfortunately Mr*** missed 2/1/making it his second missed appointmentMr*** has signed our patient policies which states the fee attached to a missed appointment and when it will be chargedI have attached a copy of the policy for you to view with Mr***’s signatureIf you have any further question please due not hesitate to contact me Respectfully, [redacted] , RDH

To protect your HIPAA rights, I am unable to reply to this message in detailI have reached out to you via email (in response to your email) and a phone call and have not heard back from you to discuss this balance You did speak to our office on June 8, and you promised to pay the past due balance during your 6/30/appointmentWe will gladly remove this balance from collections once paid in fullPlease contact me via email or phone and I can provide you with any documentation that you need to verify this balance [redacted]

I have spoken to our Billing Manager, *** ***, about this matter and she said that she has been in contact with your wife*** said she is examining your and your wife's accounts and contacting the insurance companies to find a resolutionShe informed your wife that she will be back in
contact with her today, 3/3/17, after she has completed her analysis to let her know her findings

Complaint: ***
I am rejecting this response because:7-22-17TO Revdex.com: I Need Your Help!Please ESCALATE the matter to Rose Dental Group UPPER MANAGEMENT.This is the FIRST TIME I have ever experienced such “business practice” as exhibited by Rose Dental Group (RD) Round Rock Office: Collecting a (disputable) debt that is over NINE (9) months old when there are ample opportunities to do so during the entire period in concern, and they choose NOT to take that route, but instead, place the debt in my credit report!! There is something seriously wrong here.RD have not explained, or have not attempted to explain, AND provide SUPPORTING documents to ALL of the following questionsTo respond to the following unanswered enquirers will NOT require the disclosure of any type of Personally identifiable information (PII) of the patient in concernHIPAA does NOT apply here, and such law has nothing to do when simply responding to some billing related questionsAnd all these questions only RD could replyRD is simply attemting to avoid responding to all these questions.Please read the ENTIRE message.IRegarding the call on or around 6-8-2014, RD called about the $outstanding balanceI advise RD I will pay when I visit the dental office on 6-30-The said outstanding balance is for the last visit on 1-27-I fulfilled my promise and paid the said amount on 7-19-with your Round Rock officeThe confirmation # is I checked my records and I received a bill dated 2/7/2017, showing my current mailing address at PO Box at HuttoThat bill shows a balance due of $4.84, matching the balance due amount RD called me on 6-8-NO outstanding bill for the 9-12-visit in question!! This part is now CLEARED.But if I already made a promise to pay over the phone on 6-8-2017, WHY would RD still put the debt in the credit report, and NOT inform me in due course? Please read on.IIThe debt in the credit report is NOT for this $debt at all!! It is for “another” ADDITIONAL CHARGE (of $47) which, at this time, is still NOT fully explainedSuch charge, as I was told, was for the service rendered on 9-16-I paid $for that services, as requiredNow, this ADDITIONAL CHARGE of $is OVER 67% of the amount I already PAIDThere is NO plausible explanation for thatThe reason advanced by RD appears to be pretextI have NO chance at all to appeal, and not to mention to question, the validity of such additional chargeThis questionable debt at issue was, without notifying me in a meaningful way, put in my credit reportTHIS IS UNFAIR!!It is NOT that I have not paid or attempted NOT to pay or delay to payIn effect, I HAVE ALREADY PAID the charge for the service on 9-12-on the day of service, AS REQUIRED!! There is NO trace of any collection letter sentThere is NO evidence to support the claim that RD ever sent out any collection letter at allRD said they have sent out three (3) collection lettersThere is NO phone record to remind me of the charges ($46.82) at issueThe collection agent could have used such method to contact meOn the other hand, I received CONSTANT dental appointment reminders, and also phone call about the outstanding balance of $(NOT THIS BILL AT ISSUE)There is NO mention of the name of the collection agencyThere is NO information as to it is an internal collection process or outsourcedThere is simply NO evidence of such activity at allRD did NOT reference anything about Undelivered Mail to my old mailing address at PlugervilleIf the mail was returned to the sender (RD), you would think they will take action to contact the patient to acquire an updated addressThe have my phone # correct ALL THE TIME!!Please read on for more...I have MAIL FORWARDING service from USPSThe confirmation # is 1616-0900-0003-I did NOT receive any mail forwarded from the old Plugerville mailbox during the 9-month period in concern.In fact, I have UPDATED my address with RD on 9-16-2016, the visit at issueThe 1-27-appointment was not the original appointment time setI changed the appointment twiceNeither was the appointment on 6-30-the original follappointment setI also changed it onceDuring all such appointment changing contacts, Rose Dental could have advised me of such outstanding bill at issue, if it did exist at allThere were AMPLE opportunities to correct the problem, if anyDuring my visit on 1-27-2017, NO ONE brought up anything about this mysterious billThis questionable bill exist since 9-12-2016!! VERY SUSPICIOUSWHY NOW?? I could only infer that this suspicious bill did not exist on or before 1-27-2017; otherwise, I would have to pay the full outstanding amount BEFORE I would even have a chance to be treated on that dayIt is that simple!!Why it takes NINE (9) MONTHS later to collect such questionable additional charge? Why Now?I lose ALL confidence to deal with this dental office (branch) as they do not display any trace of keeping their promises and admitting their errorsEven I pay the questionable additional charge, there is NO guarantee at all that they will remove the debt credit from my credit reportThere exists NO apparent reason why I should believe in them after trading all the correspondence, and yet, MY QUESTIONS ARE STILL LARGELY UNANSWERED.Please provide the Contact Details of the UPPER MANAGEMENT for Rose Dental Group
Regards,
** **

I am rejecting this response because:7-15-2017TO: Rose Dental GroupPlease reply in WRITING,
and please also READ my prior Complaint and Proposed Resolution.I must reiterate AGAIN that: -STEP 1: REMOVE the $outstanding debt place on my credit report, regardless if the bill in question is legitimate or notI will NOT pay any amount if the debt record is not removed from the credit report!Upon confirmation that such debt record is Removed (from all three major credit bureaus), I will continue the processANDSTOP all collection activities until this matter is resolved “completely”.It is NOT that I have not paid or attempted NOT to pay or delay to payIn effect, I HAVE ALREADY PAID the charge for the service on 9-12-on the day of service, AS REQUIRED!! It IS your company that caused this problem that has a DIRECT effect on me!! I have been paying your services on time and every time, As You Required and RequestedThis “Additional” charge is VERY suspiciousThe explanations given simply NOT Credible.I have NOT even asked your company to REMOVE the charge, please note.If this situation were to happen in other medical providers, they would, in most of the cases, in order to provide cares to patients, immediately write it off without any further questionI have experienced that beforeIn dealing with your Group, the debt was, INSTEAD, reported to credit bureau, with even notifying meThis is the FIRST time I have ever experienced such “business practice”I fully understand that Rose Dental may have such right, which I am not quite sure thoughREMOVE the debt record from ALL three credit bureaus, and confirm this, PLEASE
Regards,
** **

*** *** I appreciate the opportunity to clarify any remaining questions you may have. The statements were sent to your Pflugerville address on 9/23/16, 11/1/16, and 12/19/16. Then a letter was sent to collections on 1/4/17. We made calls directly to you on 6/5/(left message) and 6/8/(spoke with you, you stated you would pay the balance at your 6/30/appointment). You came in for the 6/30/appointment and did not pay the balance as promised. You then paid $on 7/19/17. On 7/4/you wrote into our office email asking for an explanation of the charges. I responded on 7/5/with a detailed email that included the EOB’s from your insurance company and the ledgers from both of our systems showing where the balance was coming from. Below is an exact duplication of the email I sent to you before you contacted Revdex.com (minus the attachments previously mentioned): Good morning, I apologize for any confusion there may have been. You did have a balance from your 9/12/appointment. The balance started with $- $(credit on your account) - $(your payment) - $(insurance payment) = $46.13. There was a finance charge added on 11/1/16, then leaving the balance at $46.82. After sending three collections letters (the 3rd one on 12/19/16), the balance was transferred to a collection agency on 1/4/17. You then came in on 1/27/17. The balance for that appointment was $- $(Your payment) - $(Insurance payment received on 2/7/17) = leaving a balance of $ Total due: $(DOS: 9/12/16) + (DOS: 1/27/17) = $51.66 We then spoke with you on 6/8/where you said you would pay the balance on your 6/30/appointment. This was not done and you ended up leaving. I have attached your insurance EOB’s (the insurance company should have previously sent these to you) so that you can see what they paid. I also have included the two ledgers (one from each system) so that you can see the charges & payments made on your account. Please let me know if you have any further questions. We would be happy to remove this from your credit once the balance is paid in full. If you need me to send over the EOB’s or ledgers again, I would be happy to do so. Please feel free to contact me directly with any further questions.*** ***
***
*** * ***

Complaint: [redacted]
I am rejecting this response because:Rose Dental's claim that missed appointment of 1/12/16 is incorrect as they have not called my number (512-636-9076) to remind me of the appointment. How can they claim it as a missed appointment when they don't have a reminder phone call or message? When I told them there was no reminder call from them, then they offered to reschedule it to 2/1/16. But now they are saying I missed 2 where as I only missed 1 appointment on 2/1/16 due to unavoidable reasons.Also with respect to the patient policies, It shows I  signed it on 6/25/2013. How will anyone remember a document signed 2.5 years ago? They didn't show it on the last visit. That shows they have the evil intent to charge money under the disguise of signed form  years ago. 
Regards,
[redacted]

Dear Ms. [redacted],   I am writing in response to Complaint #[redacted] for Mr. [redacted]. Mr. [redacted] has two failed appointment fees on his account one for 1/12/16 and one for 2/1/16. As a courtesy we have waived the first missed appointment fee unfortunately Mr. [redacted]  missed 2/1/16 making it...

his second missed appointment. Mr. [redacted]  has signed our patient policies which states the fee attached to a missed appointment and when it will be charged. I have attached  a copy of the policy for you to view with Mr. [redacted]’s signature. If you have any further question please due not hesitate to contact me.       Respectfully, [redacted], RDH

We are looking into your concern and I left you a voicemail for a chance to discuss this further with you so we can resolve this matter. Please call me, [redacted], Practice Manager, at ###-###-####.

Complaint: [redacted]
I am rejecting this response because:THE CALL ON 6-8-17 WAS FOR THE $4.84 OUTSTANDING BILL, AND WAS NOT FOR THIS QUESTIONABLE ADDITIONAL CHARGES AT ISSUE!! PLEASE READ THE ENTIRE PRIOR MESSAGE AGAIN!!I ALSO REQUESTED IN THE LAST MESSAGE THAT THIS MATTER IS TO BE ESCALATED TO YOUR UPPER MANAGEMENT!! IT DID NOT HAPPEN AS REQUESTED!!YOU ONLY NEED TO RESPONSE TO THE FOLLOWING QUESTIONS AT THIS TIME: -(1) Unless you own the company, Otherwise, please provide your organization's President or CEO's name, phone #, fax #, corporate address and email address (if any).(2) If you do own the company, please STATE SO in your response.(3) Please EMAIL to me all the three statements (LEGIBLE COPIES) that you claimed you have sent out, and provide the evidence (LEGIBLE COPIES, PLEASE) that they are actually mailed!!Regards,
[redacted]

To protect your HIPAA rights, I am unable to reply to this message in detail. I have reached out to you via email (in response to your email) and a phone call and have not heard back from you to discuss this balance.  You did speak to our office on June 8, 2017 and you promised to pay the past due balance during your 6/30/17 appointment. We will gladly remove this balance from collections once paid in full. Please contact me via email or phone and I can provide you with any documentation that you need to verify this balance.  [redacted]