Mountain Loan Center, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I acknowledge the complaint you filed, Mr. [redacted], purportedly regarding another person's account.Unfortunately, as much as I would like to, financial privacy law and our own internal policies do not allow me to respond to an inquiry about a third-party's account, even regarding a spouse.If you...

would please ask the party that purportedly has the account with us to email me at [redacted]@gmail.com, I can help him or her directly.Thank you for your time and attention to this matter.Aaron *. B[redacted]General CounselMountain Loan Centers, Inc.

Dear Ms. [redacted]:I am Aaron B[redacted], the attorney for Mountain Loan Centers, and I have been asked to respond to your letter of 25 August 2015.I am very sorry to hear about your health condition and hope you are finding success in your recovery.  I have reviewed your account of what happened...

and find that I need some additional detail.  I would like to know more as I investigate and figure out what I can do to resolve your concerns.  Kindly contact me directly at [redacted]@gmail.com.In the meantime, I have instructed that no one else contact you directly.I wish you the very best and look forward to hearing back from you.Aaron S. B[redacted]CLO, Mountain Loan Centers, Inc.[redacted]@gmail.com

"I have researched your account and find that your payments are due on the 12th and 27th of each month until the loan account is paid off.  With the three-day grace period counted in, payments due on posted the 1st of each month would be considered late.  You would need to make your...

payments no later than the 15th and 30th of each month to be on-time.  Now, misunderstandings do happen, and we want you to be satisfied with your experience with our company.  Also, I see that you are a good customer and on-time with all of your other payments.  So we have credited back the $30 late fee incurred from that one late payment, as you have requested.  Now that we have the payment schedule cleared up, we hope that this kind of thing will not occur in the future.  I thank you for your business and hope this resolves the issue for you."Best,[redacted]General Counsel, CLO Mountain Loan Centers, Inc. (Utah)Alpine Loan Centers, Inc. (Idaho)

I am Aaron B[redacted], general counsel for Mountain Loan Centers, and I have been asked to respond to your letter.We are very sorry for your medical conditions and other troubles you are experiencing, and we hope we're able to resolve this with you so you have one less problem to deal...

with.Regarding working with your debt negotiator, I show that, for more than a month, we have been working directly with them to resolve your account and that every communication we have received from them has been responded to.  In fact, I show that on 10/22/15, an agreement was reached regarding settling your account and they were due to contact us again on 11/5/15 to make the first payment, and we have never heard from them since.  We have been earnestly trying, in good faith, to resolve your account through your debt negotiator.You and I have been in direct contact very recently and I hope, between ourselves, we are able to resolve this in short order.Aaron B[redacted]General Counsel, Mountain Loan Centers, Inc.