Mountain Valley Realty and Property Management

Complaint: [redacted] I am rejecting this response because:The letter was DATED December 30, The letter was not received until January This is not within days of our lease terminationColorado Revised Statute § 38-12-(2) states notice must be received within days.(1) A landlord shall, within one month after the termination of a lease or surrender and acceptance of the premises, whichever occurs last, return to the tenant the full security deposit deposited with the landlord by the tenant, unless the lease agreement specifies a longer period of time, but not to exceed sixty daysNo security deposit shall be retained to cover wear and tearIn the event that actual cause exists for retaining any portion of the security deposit, the landlord shall provide the tenant with a written statement listing the exact reasons for the retention of any portion of the security depositWhen the statement is delivered, it shall be accompanied by payment of the difference between any sum deposited and the amount retainedThe landlord is deemed to have complied with this section by mailing said statement and any payment required to the last known address of the tenantNothing in this section shall preclude the landlord from retaining the security deposit for nonpayment of rent, abandonment of the premises, or nonpayment of utility charges, repair work, or cleaning contracted for by the tenant.(2) The failure of a landlord to provide a written statement within the required time specified in subsection (1) of this section shall work a forfeiture of all his rights to withhold any portion of the security deposit under this section Regards, [redacted]

The Owner has agreed to return the security deposit minus the carpet cleaning He agreed the blue paint was pre-existing, so there will be a $reduction in the carpet cleaningThe total amount that will be returned to the tenant is $

Complaint: [redacted] I am rejecting this response because:Attached are photos of the letter postmarked January 2, Also attached is a photo of the house on October 28th showing the leaves were NOT raked before we moved inThe landlord cannot charge us to rake when they were not done before we moved inThe charges for carpet cleaning are also excessive because they included paint removal which was in place before we moved inAt no time did we paint any area of the house while living thereTime for pet stain removal was not documentedWe removed any stains present on the carpet before moved outThe carpet was cleaned days after we moved outStains must be from activity after we left the property Regards, [redacted]

I realize Mr [redacted] is upset, however; his security deposit was MAILED on the 30th, that was days, days was on December 31, I can not control the Post Office or Holidays but his statement was out of my office on the 30th of December If he is going to contest this he needs to upload the envelope the statement came in so I can review it as wellI have had a discussion with the Property Owner and he is willing to charge only for the carpet cleaning in the amount of $235.00, for one window blind in the amount of $and raking of the leaves that the tenant never cleaned up in the fall, in the amount of $ He will reimburse the tenant $ Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:Attached is the letter received showing postmark of January 2, We did not receive notice regarding our security deposit as required by state law and contained within the conditions of our lease of daysAccording to Colorado 38-12-103: "The failure of a landlord to provide a written statement within the required time specified in subsection (1) of this section shall work a forfeiture of all his rights to withhold any portion of the security deposit under this section."If our rent was late due to circumstances stated by Mountain Valley Realty, the property management company would not grant any leniency for checks in the mail or payments received lateThis time limit is specifically stated and was not adhered toWe are not upset, more disappointed with the treatment we received in regards to this propertyWhen moving into the property we requested a walk through with the property manager and received no responseWe contacted them a couple times about the lack of cleaning and still did not receive any walk throughWhen we moved out of the unit, we again requested a walk through and received no responseThis is another reason why the claims from the landlord are not accurateWe are expected as tenants to submit prompt payments, yet this was not reciprocated by Mountain Valley RealtyThey received correspondence from the landlord on December 2, regarding the home and still they did not send any information to us in regards to the security deposit until January 2, 2015.We have sent a written letter to Mountain Valley Realty through USPS requesting refund of our security deposit on January 9, This serves as our notice as stated in subsection (3) of CO statue 38-12-If this matter is not resolved, we will be forced to pursue this matter further as a willful retention of security deposit 38-12-Return of security deposit.(1) A landlord shall, within one month after the termination of a lease or surrender and acceptance of the premises, whichever occurs last, return to the tenant the full security deposit deposited with the landlord by the tenant, unless the lease agreement specifies a longer period of time, but not to exceed sixty daysNo security deposit shall be retained to cover wear and tearIn the event that actual cause exists for retaining any portion of the security deposit, the landlord shall provide the tenant with a written statement listing the exact reasons for the retention of any portion of the security depositWhen the statement is delivered, it shall be accompanied by payment of the difference between any sum deposited and the amount retainedThe landlord is deemed to have complied with this section by mailing said statement and any payment required to the last known address of the tenantNothing in this section shall preclude the landlord from retaining the security deposit for nonpayment of rent, abandonment of the premises, or nonpayment of utility charges, repair work, or cleaning contracted for by the tenant.(2) The failure of a landlord to provide a written statement within the required time specified in subsection (1) of this section shall work a forfeiture of all his rights to withhold any portion of the security deposit under this section.(3) (a) The willful retention of a security deposit in violation of this section shall render a landlord liable for treble the amount of that portion of the security deposit wrongfully withheld from the tenant, together with reasonable attorneys' fees and court costs; except that the tenant has the obligation to give notice to the landlord of his intention to file legal proceedings a minimum of seven days prior to filing said action Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***

Would never do business with themThey cashed a fraudulent check given to them by someone who was not on the account, with no identity verification, and no account verificationWhen confronted about it, their response was that it was "not their problem" and refused to refund the stolen money they accepted

I rented a townhouse through Mountain Valley Property Management for over 2 years, and they were the best managers that I have ever dealt with, hands down! They responded immediately to all concerns that I had; ie: the boiler wasn't kicking on and they had someone there IN HOURS!; the garbage disposal broke and it was replaced within 24 hrs; there was a bad draft coming through the door and they sent someone over to take care of the problem immediately. They always returned phone calls and were always polite and professional. If I had been able to do so, I never would have left and I will only ever use them in the future if things change in my current living situation.

The Owner has agreed to return the security deposit minus the carpet cleaning.  He agreed the blue paint was pre-existing, so there will be a $35.00 reduction in the carpet cleaning. The total amount that will be returned to the tenant is $650.00

Complaint: [redacted]
I am rejecting this response because:Attached is the letter received showing postmark of January 2, 2015. We did not receive notice regarding our security deposit as required by state law and contained within the conditions of our lease of 60 days. According to Colorado 38-12-103: "The failure of a landlord to provide a written statement within the required time specified in subsection (1) of this section shall work a forfeiture of all his rights to withhold any portion of the security deposit under this section."If our rent was late due to circumstances stated by Mountain Valley Realty, the property management company would not grant any leniency for checks in the mail or payments received late. This time limit is specifically stated and was not adhered to. We are not upset, more disappointed with the treatment we received in regards to this property. When moving into the property we requested a walk through with the property manager and received no response. We contacted them a couple times about the lack of cleaning and still did not receive any walk through. When we moved out of the unit, we again requested a walk through and received no response. This is another reason why the claims from the landlord are not accurate. We are expected as tenants to submit prompt payments, yet this was not reciprocated by Mountain Valley Realty. They received correspondence from the landlord on December 2, 2014 regarding the home and still they did not send any information to us in regards to the security deposit until January 2, 2015.We have sent a written letter to Mountain Valley Realty through USPS requesting refund of our security deposit on January 9, 2015. This serves as our notice as stated in subsection (3) of CO statue 38-12-103. If this matter is not resolved, we will be forced to pursue this matter further as a willful retention of security deposit.  38-12-103. Return of security deposit.(1) A landlord shall, within one month after the termination of a lease or surrender and acceptance of the premises, whichever occurs last, return to the tenant the full security deposit deposited with the landlord by the tenant, unless the lease agreement specifies a longer period of time, but not to exceed sixty days. No security deposit shall be retained to cover normal wear and tear. In the event that actual cause exists for retaining any portion of the security deposit, the landlord shall provide the tenant with a written statement listing the exact reasons for the retention of any portion of the security deposit. When the statement is delivered, it shall be accompanied by payment of the difference between any sum deposited and the amount retained. The landlord is deemed to have complied with this section by mailing said statement and any payment required to the last known address of the tenant. Nothing in this section shall preclude the landlord from retaining the security deposit for nonpayment of rent, abandonment of the premises, or nonpayment of utility charges, repair work, or cleaning contracted for by the tenant.(2) The failure of a landlord to provide a written statement within the required time specified in subsection (1) of this section shall work a forfeiture of all his rights to withhold any portion of the security deposit under this section.(3) (a) The willful retention of a security deposit in violation of this section shall render a landlord liable for treble the amount of that portion of the security deposit wrongfully withheld from the tenant, together with reasonable attorneys' fees and court costs; except that the tenant has the obligation to give notice to the landlord of his intention to file legal proceedings a minimum of seven days prior to filing said action.
Regards,
[redacted]

THE SECURITY DEPOSIT STATEMENT WAS INDEED MAILED TO THE TENANT, AT THE ADDRESS PROVIDED TO US BY THEM, ON DECEMBER 30, 2014.  WE ARE WORKING ON THE OTHER ISSUES THAT THEY HAVE BROUGHT TO OUR ATTENTION AND HOPE TO HAVE A RESOLUTION WITH THE OWNER OF THE PROPERTY SOON.

I realize Mr. [redacted] is upset, however; his security deposit was MAILED on the 30th, that was 59 days, 60 days was on December 31, 2014. I can not control the Post Office or Holidays but his statement was out of my office on the 30th of December.  If he is going to contest this he needs to upload the envelope the statement came in so I can review it as well. I have had a discussion with the Property Owner and he is willing to charge only for the carpet cleaning in the amount of $235.00, for one window blind in the amount of $26.01 and raking of the leaves that the tenant never cleaned up in the fall, in the amount of $40.00.  He will reimburse the tenant $548.99.  Regards, [redacted]

Complaint: [redacted]
I am rejecting this response because:Attached are photos of the letter postmarked January 2, 2015. Also attached is a photo of the house on October 28th 2013 showing the leaves were NOT raked before we moved in. The landlord cannot charge us to rake when they were not done before we moved in. The charges for carpet cleaning are also excessive because they included paint removal which was in place before we moved in. At no time did we paint any area of the house while living there. Time for pet stain removal was not documented. We removed any stains present on the carpet before moved out. The carpet was cleaned 14 days after we moved out. Stains must be from activity after we left the property. 
Regards,
[redacted]

Complaint:...

[redacted]
I am rejecting this response because:The letter was DATED December 30, 2014. The letter was not received until January 2 2015. This is not within 60 days of our lease termination. Colorado Revised Statute § 38-12-103 (2) states notice must be received within 60 days.(1) A landlord shall, within one month after the termination of a lease or surrender and acceptance of the premises, whichever occurs last, return to the tenant the full security deposit deposited with the landlord by the tenant, unless the lease agreement specifies a longer period of time, but not to exceed sixty days. No security deposit shall be retained to cover normal wear and tear. In the event that actual cause exists for retaining any portion of the security deposit, the landlord shall provide the tenant with a written statement listing the exact reasons for the retention of any portion of the security deposit. When the statement is delivered, it shall be accompanied by payment of the difference between any sum deposited and the amount retained. The landlord is deemed to have complied with this section by mailing said statement and any payment required to the last known address of the tenant. Nothing in this section shall preclude the landlord from retaining the security deposit for nonpayment of rent, abandonment of the premises, or nonpayment of utility charges, repair work, or cleaning contracted for by the tenant.(2) The failure of a landlord to provide a written statement within the required time specified in subsection (1) of this section shall work a forfeiture of all his rights to withhold any portion of the security deposit under this section.
Regards,
[redacted]