Mountain View Hearth Products

So the owner reaches out to me on a different review and threatens me pretty unprofessional if I say so myself I have filed a criminal complaint against him with the local state police in my state

The owner of this company must not care about customer service I can’t believe an owner of a company would allow this to go on and negative reviews all they have to do is refund my shipping and that illegal 10% restocking fee for falsely advertising their product and myself having to re-ship it back. 365 straight negative reviews on this site google reviews that are negative as well as Facebook and many more

Wow this company is totally disgusting so I have to pay over $20 to return an item that they told me to return only to receive a invoice that they’re refunding my money back -10% restocking fee which is illegal I have contacted the attorney general in my state as well as a lawyer to sue them for $500,000 I will continue to leave bad reviews all over social media every day until they refund me for my shipping fees and the illegal 10% restocking fee. This company needs to go out of business and nobody needs to buy from them again they are a fraud and they’re employees treat the customers with disrespect and rudeness and swearing at

Everyone please do not do business with this company they are disgusting they didn’t put the dimensions of a product on their website I ordered it I tried to return the product they tried to charge me a restocking fee but stole my money and never refunded me the money I had to contact the attorney general in the state I live in and file a class action lawsuit against them in order to get my $70 back pretty sad. The customer service was horrible as well people treated me with disrespect was very rude and disgusting I hope this company goes out of business for the way they treat their customers very unprofessional

I got this receipt in my email showing a part number that was sent but I had no idea that was not the part I ordered until I received it This is a once in a lifetime purchase for a part that I had no familiarity with prior to ordering I just went into their website and ordered the part they had pictured which was exactly like mine but they sent me a different part Getting a receipt with that part number on it did not mean anything to me since I was not familiar with their parts number I had no reason to double check my receipt to make sure this was correctI just saw the part I needed on their website and ordered it Why would any business not want to correct thisIt will cost them so much more with a credit card payment dispute as well as good will from the customer than it would have to simply send the correct part that I ordered

Hello, A new part has been shipped You can track the replacement part here: https://tools.usps.com/go/TrackConfirmAction.action?tLabels= [redacted]

To Whom It May Concern: I personally attempted to contact this patient on 10/11/to take care of the complaintThere was no method of leaving a message and there was no answerThe balance was written of on 1/25/ I believe this concludes this complaint

Hello, We are very sorry that you had a problem with the blower that you purchased However, as you are aware, Enviro confirmed that motor is only shipped with female spade connectors, and there is not another version available We are happy to accept a return on the product, however since Enviro confirmed the product was correctly manufactured, the restocking fee will apply Due to the fact that the motor for the EF-is only available with female spade connectors, we recommend changing the spade connectors in your appliance from female to male to ensure compatibly with future parts Replacement parts are designed to be installed by a factory trained technician, and it is common to change the wiring connections We regret that this has caused you an inconvenience Your first photo showed male connections on the motor and we thought that the product was incorrectly manufactured, which is why we offered to send the adapter You then indicated that was actually a photo of the wiring for the previous blower, which is why we are not sending an adapter The photos that you sent confirm you did receive the correct part as they show the female spade connectors on the motor If you have any other questions, or need direction on how to switch the connections in the stove, we would be happy to assist

This customer requested a refund to be processed before their items had been returned Unfortunately, we are not able to process a refund until we are physically in possession of the items The items have been returned, and the customer has been refunded in full

Hello, We do not cover return postage, however we understand your frustration with the product and would be happy to make a one time exception for you The label will be e-mailed to you and is good for a pre-paid flat rate envelope at the post office Please be sure to place the rheostat into a protective box before placing it in the envelope If the rheostat is damaged we will be unable to refund you, and the part will be returned to you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matterI purchased a part based on there website search, I noticed right away after the purchase it was the incorrect part number all though it looks almost exactly the sameWith in minutes of the purchase I called and they were closedI left a detailed message asking them to cancel the order because It was the incorrect part numberI also called the next business day to confirm the cancelation and I was told It has not even been processed yet so I will have to wait hours for the charge to go through and then they will refund meI was then informed there is a 10% cancelation feeI explained to her I called minutes after to cancel based on the picture supplied on there website it looks almost exactly the same but it is the wrong part numberShe in a very sarcastic way said there is still a 10% cancelation feeFrom what I have been informed by an online lawyer- regulations give consumers an unconditional right to cancel an orderThis is to allow the consumer the opportunity to examine the goods or consider the nature of a serviceIf a consumer cancels an order, written notice must be given to a seller by:goods ? seven working days from the day after that on which the goods are received by the consumer; Regards, [redacted]

Hello, Please find attached our Terms of Use, as well as a save of our Checkout page You can't see the full checkout page, so please visit https://www.stove-parts-unlimited.com/one-page-checkout.asp to view them your selfYou may need to add something to your shopping cart and then click on checkout to view the checkout page However, everything is also in our Terms of Use which customers must agree to before placing an order on our website If you have additional questions, please let me know

Complaint: [redacted] I am rejecting this response because: MOUNTAIN VIEW PRODUCTS DID NOT FULLY REFUND THE ENTIRE AMOUNT OF $279.60 AS PER EMAIL AND OVER THE PHONE CONVERSATIONS. I HAVE ALSO NOTIFIED THE CREDIT CARD COMPANY OF THIS PROBLEM. THIS COMPANY IS GIVING OUT WRONG INFORMATION REGARDING ENVIRO EF5 JUST TO RETAIN THE RESTOCKING FEE OF $55.92. I COPIED AND PASTED ONE OF THE EMAILS SENT TO ME: DEC 27, 2016 | 03:32PM MSTAaron H [redacted] replied: Hello Ma’am, I was informed that Enviro has updated the stove and the blower inside the stove, the wires in the stove are now male and the wires on the blower are female. This is reversed in your older model, in which the wires in the stove are female and the connectors on the blower motor are male. There are no blowers with male connectors being made any longer at this time, Enviro only sells the kind with female connectors, as confirmed when you called Angela earlier today. You will have to switch the wires in the stove, by clipping the female connectors off and crimping male connectors on instead. There is no other option for a blower replacement since the part is no longer manufactured with male connectors. Thank you for your time. ON 12/27/16, I EMAILED STATING THE FOLLOWING: 1. This company should notify consumers of these changes if this is the case on their website. THERE IS NO PICTURE OF THE CONNECTOR ENDINGS ON THEIR WEBSITE ! 2. This company should follow through with sending adapters to consumers as promised over the cell phone conversation *Supervisor involved 3. If company is unable to send adaptive cables as promised, consumer should be allowed to return defective convection blower for a complete 100% refund SO I AM STILL WAITING FOR THE REFUND OF $55.92 [redacted]

To Whom It May Concern,Unfortunately we are unable to waive our policy in this case Mr [redacted] agreed to the 10% cancellation fee at the time of his order and it is our policy to charge a 10% cancellation fee regardless of when the order was cancelled Mr [redacted] entered into a legal agreement when he agreed to the Terms & Conditions on our website Cancellation fees are legal if a customer agrees to them, thus the fee will apply Our full Terms & Conditions can be found here: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me: full refund and return shipping I want to note that I am returning the part undamaged and not tampered with in the original box with packing peanuts The box is in the original padded envelope because the local postoffice does not stock the padded envelopes The package is well taped If there is any damage from shipping, I would expect the Priority insurance would cover it once presented with the damage I would appreciate a confirmation of receipt of the rheostat in its original condition Sincerely, [redacted]

Hello,
Thank you for contacting us regarding the PPbaffle kit that you purchased We are very sorry to hear that the baffle has cracked The manufacture does provide a month warranty, however, they have never actually honored a claim for us The warranty is against
manufacture defect, and they don't consider the baffle cracking to be a defect This is why we have opted to say there is no warranty on the baffles
We understand that it is frustrating to purchase a baffle kit and have it degrade so quickly We would be happy to send you out a replacement baffle kit at no charge
We are currently in the process of reviewing some of our warranty policies and procedures, and our staff has not yet been made aware of any changes I apologize that you had to contact the Revdex.com to resolve this issue.
Please let us know if you have any further questions, or if there is anything else we can assist you with

Complaint: ***I am rejecting this response because I did not order the part they sent to meI was looking at the part on their website when I ordered the itemThey sent me the wrong partAll I asked was for them to exchange the wrong part out with the correct itemThey said to do this I would have to pay a 20% restocking fee nd the return postageI do not feel I should be penalized because of a mistake made by their websiteI noticed similar complaints like this on Revdex.com website about their re-stocking fee so it looks like this kind of thing has happened to othersThe person who was working the chat session even agreed I got sent the wrong part but then the owner lady said that I got the part I ordered which is not true and that the person working the chat got mixed upSincerely,*** *** ***

Complaint: ***
I am rejecting this response because:
I also requested return postage I will accept a label via email to print or $to cover a USPS small box priority that includes tracking and insurance Your website description clearly stated that this part was for my stove, as stated in the original complaint The description did not state that modification of the wires may be necessary If it had, then I would not have ordered this rheostat because others not needing electrical modification are available on the market
Sincerely,
*** ***

Hello,
As we have stated, and shown with the photos you sent, the wiring for the blower that you purchased is correct per Enviro You called Enviro and confirmed this your self
Due to this and per our Terms of Use the 20% restocking fee will apply

To Whom It May Concern,The product in question is listed as being 9" x 15" in diameter The customer left us a note saying their glass actually measures 9" x 17" so we called regarding their measurements We spoke with the customer on 2/to advise that we did not have a piece of glass
that was 9"x 17" The customer reported that the glass had been measured with the gasket so it may actually measure the smaller size Our customer service representative advised the customer that the glass may not fit, and that they could return it within days with a 20% restocking fee The customer then decided to keep the order The customer called back on 2/after they received the glass to let us know that it didn't fit We advised the customer that they could return the glass, with the 20% restocking fee The customer became very agitated, insisted we waive the restocking fee, and even went so far as to tell the shift manger to "F off" We specifically warned the customer that the glass may not fit at the time of sale, and advised that there would be a restocking fee Additionally this customer ordered online and chose the size of glass The customer was also advised at the time of checkout of the restocking fee We also phoned the customer to advise it wouldn't fit The customer had ample opportunity to cancel or change the size of the glass Customer may return the glass with a 20% restocking fee