Mr. Build: Steven J. Navarro & Associates

Thank you for contacting the Revdex.com about Carilion's billing practicesWhile we are always discouraged to hear that we have failed to meet a patient or family expectation, we are appreciative of the fact that we have been given the opportunity to evaluate and understand the issues to see if there are improvements necessary for the future to avoid such concerns Carilion’s Professional Billing office has reviewed your account and determined that an insurance adjustment should have been applied in this case The confusion has been that this is a non-participating insurance except when the treatment occurs in the Shenandoah ValleyThe account now reflects a zero balance We regret that this has been a frustrating experience for you, but please know we have been able to improve our internal communication processes with the family practice offices in these matters It does not erase your bad experience, but please know we take these matters seriously and wish to keep you as part of our Carilion Clinic family Your feedback is appreciated and is used in our continuous improvement efforts If we can assist you further, please contact us at [redacted] , toll free at ###-###-#### or by [redacted] We are available M, W, F 9a-4:15p and T, Th 9a-6:00p Sincerely, Carilion Clinic Professional Billing

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved [redacted] ***

Mary L [redacted] General Counsel [redacted] * [redacted] January 8, Experian P.OBox Allen, TX Equifax Credit Information Services, IncP.OBox Atlanta, GA TransUnion, LLC Trans Union Consumer Relations P.OBox Chester, PA 19022re: Rodeo Ford, Incre Joyce [redacted] SSN: 559-80-W Shadow Drive Buckeye, AZ Request to Remove Credit Inquiry Greetings: I am an assistant to Mary L [redacted] , general counsel for the Earnhardt dealerships, including Rodeo Ford, IncThe legal department has been asked to respond to a concern expressed by [redacted] ***, through the Revdex.com, regarding a claim of an unauthorized credit inquiry by Rodeo Ford on or about September 27, Ms [redacted] visited Rodeo Ford with an interest in test driving a Ford F-Ms [redacted] completed a credit application but requested Rodeo Ford not to pull her creditHowever, as a result of either a clerical oversight or miscommunication, Rodeo Ford's investigation of MsG [redacted] concern as expressed to the Revdex.com on January 2nd, revealed that Rodeo Ford pulled MsG [redacted] creditRodeo Ford respectfully requests your assistance in removing its September 27lh inquiry from MsG [redacted] credit reportPlease call if there are any further questions Very truly yours,Mary/Lou C***Legal Department /mlc Experian Equifax TransUnion January 8, 2016Page [redacted] [redacted] Drive Revdex.com, Case No [redacted] N12th Street Phoenix, AZ