Originally Mr [redacted] brought his lawn mower in because it had been tipped the wrong direction and gas had ruined the air filterHe had already replaced the air filter and the spark plug but was still having a hard time getting it runningAfter taking in the mower and performing service to make the engine run correctly the mower was picked upSince there was not an excessive amount of labor required and no parts were required the only bill was for the minimum shop charge of $The mower was brought back with complaints that the electric start was not working, which was not something our team had originally worked onWe bought it back in and made sure that everything we had worked on was right and sent it back home with the customerMr [redacted] claims that after the second pickup we charged him the minimum fee againOur system does not have any record of this and we apologize if there was a mistake and would love to refund him the second charge if he can provide proof of both chargesWe work very hard to make sure that we handle all the issues that we are aware the customer would like fixed but we simply cannot go through every component of every machine that comes through our doors Please let us know if there is anything else we can do in resolving this matterThank you!
Originally Mr [redacted] brought his lawn mower in because it had been tipped the wrong direction and gas had ruined the air filterHe had already replaced the air filter and the spark plug but was still having a hard time getting it runningAfter taking in the mower and performing service to make the engine run correctly the mower was picked upSince there was not an excessive amount of labor required and no parts were required the only bill was for the minimum shop charge of $The mower was brought back with complaints that the electric start was not working, which was not something our team had originally worked onWe bought it back in and made sure that everything we had worked on was right and sent it back home with the customerMr [redacted] claims that after the second pickup we charged him the minimum fee againOur system does not have any record of this and we apologize if there was a mistake and would love to refund him the second charge if he can provide proof of both chargesWe work very hard to make sure that we handle all the issues that we are aware the customer would like fixed but we simply cannot go through every component of every machine that comes through our doors Please let us know if there is anything else we can do in resolving this matterThank you!