My Computer Guy, LLC

In response to Ms*** claims, ID#
11147734, I was, in fact, hired by *** *** in Dodgeville, WIto install a camera systemI did a walk through with Ms***’s son, ***, in March of Ms*** insis*** that I do the walk through with her son and not herThis was her request and I was told that *** could make any and all decisions necessaryDuring the walk through, *** was told at that time that this would be a VERY challenging install and that the outcome COULD NOT be guaranteedDuring the walk through *** was told where electrical was needed, and other requirements such as drilling access holes in the building to the outside for wiring, structure modifications for mounting and so onWhen the install began, I came to the *** farm and found that NONE of these things had been doneI spent days on sight installing what I couldAfter spending these days I asked Ms*** to let me know when the electrician comple*** his work and when the other things were done, and that I would then return to finish mineThe original estimate submit*** to Ms*** included a computer that met all the requirements specified for the systemMs*** refused that estimate and said she would obtain the computer from the local shop in DodgevilleWhile on site, I checked the computer that Ms*** purchased and found that it was FAR below the requirements necessary to run the system. At that time I instruc*** Ms*** that she needed to obtain the right computer for the jobAs you will see when you look at the emails attached to this email, there was a 2+ month period where Ms*** did not return any calls or emailsI was told by her son that this was due to some medical issuesThere was a period of over months where nothing was done simply because the required electrical reques*** was not finished and the request by Ms*** that MHTC change some things was not doneEmails da*** 4/10/until an email showed up on 8/19/asking me when I’d be there to finishAll of these things were COMPLETELY out of my controlIn the emails da***5/4/and 5/5/2016you will see that Ms*** decided to have MHTC, (MtHoreb Telephone Company, who is their local ISP) come and make changes to the systemAs I explained to you on the phone, this was HER decision and caused the system to have to be COMPLETELY re-setup a second timeAfter a power outage caused multiple problems with the computer, the cameras, damaged a router that was replaced by my company at NO CHARGE to *** ***, after Ms*** contac*** an outside firm that, by their own admission, made changes to the system that affec*** the way the cameras worked, All of these things caused the system to have to be re-setup a THIRD timeThis topic was discussed in emails da***, 8/20/and, 9/20/All of these items along with other issues you will see below and in the emails attached, caused multiple problemsAll of the attached emails, I hope will paint a pretty good picture that I went ABOVE AND BEYOND what was required and did everything in my power to make this system work to the satisfaction of the customerI constantly ran into resistance from Ms*** over different issues, I spent an incredible amount of time there attempting to fix issues that I had told them from the beginning would happen, I had employees tampering with the cameras, required electrical was not put in place, Ms*** expec*** me to use extension cords in place of the electrical to which I refused for multiple reasons including but not limi*** too; being held responsible for someone’s injury if they would have tripped over the cord, having a cord fail and burn down a building, and so onAfter months of attempts to do the best possible job, multiple trips hrs away, (multiple as in AT LEAST trips total), all of the resistance from *** *** on multiple issues, the worksite becoming a hostile environment, and many other issues that can be seen in the emails attached, I decided that the job was done and I would not returnA refund is out of the question, Ms*** and *** *** got MORE than their money’s worth and, IF ANYTHING, they owe me for all the extra time and money I inves*** in this projectIf you have any additional questions or would like any clarification on any of the emails attached, I’ll be happy to helpI hope this letter/email answers all your questions and that a negative mark is not the end result toward my company.
Feel free to contact me if necessary*** *** ***