My Flower Box

We are surprised by the complaint, as we were in correspondence with the client concerning the product purchased When hair is tightly coiled it requires a through care regimen which is the reason we sent the client a video to suggest how to care for the hair to prevent tangling and
matting Is is not possible to reach a solution without seeing the hair, We have contacted the client and she has agreed to send the hair to us so that we can reach a an acceptable solution Thank you