This message is in regard to the assigned ID ***I received the message from the eye clinic dated 10/26/I will accept the ENHANCE *** size *** color blue at no additional charge to meI would like to thank the eye clinic for honoring my wishesAm I to call the eye clinic to arrange for this or will they contact me? Once again thank you for your service *** ***
I WOULD LIKE TO APOLOGIZE PROFUSELY FOR THE PROBLEM YOU HAVE EXPERIENCED WITH THE GLASSESFIRST, I AM SORRY THAT THESE GLASSES DID NOT WORK OUT FOR YOUSECOND, I AM SORRY THAT THE MANUFACTURER'S OFFER OF THE REPLACEMENT FRAME, WHICH ONLY COVERS A REPLACEMENT OF THE SAME MAKE AND MODEL, WASN'T TO YOUR SATISFACTIONWE HAVE NO CONTROL OVER MANUFACURER POLICIESTHIRD, I AM SORRY THAT YOU FELT YOU HAD TO TIGHTEN THE FRAME YOURSELF WHICH RESULTED IN THE SCRACTCHING OF YOUR LENSESREMEMBER, WE ARE IN MONDAY THROUGH FRIDAY FROM 9:A.M.TO 5:P.MWE HAVE STAFF TRAINED TO DO REPAIRSWE KNOW HOW IMPORTANT GLASSES ARE TO OUR PATIENTS, SO WE HAVE DECIDED FOR ONE TIME ONLY, TO GIVE THE ENHANCE ***, SIZE ***, COLOR BLUE, TO YOU AT NO ADDITIONAL CHARGETHESE ARE THE GLASSES YOU PICKED OUT ON 10-02-WE APOLOGIZE AGAIN FOR THE ANGUISH YOU EXPERIENCED WITH THE BROOKLYN STYLE # ** ***
This message is in regard to the assigned ID ***I received the message from the eye clinic dated 10/26/I will accept the ENHANCE *** size *** color blue at no additional charge to meI would like to thank the eye clinic for honoring my wishesAm I to call the eye clinic to arrange for this or will they contact me? Once again thank you for your service *** ***
I WOULD LIKE TO APOLOGIZE PROFUSELY FOR THE PROBLEM YOU HAVE EXPERIENCED WITH THE GLASSESFIRST, I AM SORRY THAT THESE GLASSES DID NOT WORK OUT FOR YOUSECOND, I AM SORRY THAT THE MANUFACTURER'S OFFER OF THE REPLACEMENT FRAME, WHICH ONLY COVERS A REPLACEMENT OF THE SAME MAKE AND MODEL, WASN'T TO YOUR SATISFACTIONWE HAVE NO CONTROL OVER MANUFACURER POLICIESTHIRD, I AM SORRY THAT YOU FELT YOU HAD TO TIGHTEN THE FRAME YOURSELF WHICH RESULTED IN THE SCRACTCHING OF YOUR LENSESREMEMBER, WE ARE IN MONDAY THROUGH FRIDAY FROM 9:A.M.TO 5:P.MWE HAVE STAFF TRAINED TO DO REPAIRSWE KNOW HOW IMPORTANT GLASSES ARE TO OUR PATIENTS, SO WE HAVE DECIDED FOR ONE TIME ONLY, TO GIVE THE ENHANCE ***, SIZE ***, COLOR BLUE, TO YOU AT NO ADDITIONAL CHARGETHESE ARE THE GLASSES YOU PICKED OUT ON 10-02-WE APOLOGIZE AGAIN FOR THE ANGUISH YOU EXPERIENCED WITH THE BROOKLYN STYLE # ** ***