Mystic Creations/Restorations

Response to Complaint: We, Pabian Properties, are disputing the complaint given by [redacted] Mr [redacted] was late on paying his condo fees for two monthsWe tried to contact him on several occasionsWe have both emails one dated October 9th, and the other dated October 21st, We also mailed out two letters to Mr [redacted] on September 15th, as well as November 16th, stating he was behind in his condo fees and HOA feesWe finally received a response via email from Mr [redacted] on December 4th, requesting us to waive three late fees and the convenience feeWe waived one late fee due to his settlement on his condo taking place in the middle of the month of SeptemberThe other two late fees we are not willing to waive because in reality he was late in paying the feesWe issue the late fees on the 11th of each month and the fees were not paid for October and November until December 3rd, In regards to the convenience fee we can not waive thatAnyone who pays with a credit card is charged a $convenience fee, if we were to waive it for Mr [redacted] we would have to waive it for everyone [redacted]

Good afternoon,I am responding in regards to a complaint we received about not receiving a "debited company"I'm assuming after reading the customers statement they are referring to a debit due to a holding fee being placedIt is our policy that you receive the refund in the same way it was paid In this circumstance, the holding fee was paid via credit card not a checkThe refund of $was refunded to the credit card that was used to place the property on holdFor any reason if you have any questions or concerns, please feel free to contact our office at ( [redacted] Sincerely, [redacted]

Response to Complaint: We, Pabian Properties, are disputing the complaint given by *** ***Mr*** was late on paying his condo fees for two monthsWe tried to contact him on several occasionsWe have both emails one dated October 9th, and the other dated October 21st, We
also mailed out two letters to Mr*** on September 15th, 2015 as well as November 16th, stating he was behind in his condo fees and HOA feesWe finally received a response via email from Mr*** on December 4th, requesting us to waive three late fees and the convenience feeWe waived one late fee due to his settlement on his condo taking place in the middle of the month of SeptemberThe other two late fees we are not willing to waive because in reality he was late in paying the feesWe issue the late fees on the 11th of each month and the fees were not paid for October and November until December 3rd, In regards to the convenience fee we can not waive thatAnyone who pays with a credit card is charged a $convenience fee, if we were to waive it for Mr*** we would have to waive it for everyone *** ***
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Good afternoon,I am responding in regards to a complaint we received about not receiving a "debited company"I'm assuming after reading the customers statement they are referring to a debit due to a holding fee being placedIt is our policy that you receive the refund in the same way it
was paidIn this circumstance, the holding fee was paid via credit card not a checkThe refund of $was refunded to the credit card that was used to place the property on hold. For any reason if you have any questions or concerns, please feel free to contact our office at (*** ***Sincerely,*** ***

Good afternoon,I am responding in regards to a complaint we received about not receiving a "debited company". I'm assuming after reading the customers statement they are referring to a debit due to a holding fee being placed. It is our policy that you receive the refund in the same way it was paid....

In this circumstance, the holding fee was paid via credit card not a check. The refund of $300.00 was refunded to the credit card that was used to place the property on hold. For any reason if you have any questions or concerns, please feel free to contact our office at ([redacted]Sincerely,[redacted]

Response to Complaint: We, Pabian Properties, are disputing the complaint given by [redacted]. Mr. [redacted] was late on...

paying his condo fees for two months. We tried to contact him on several occasions. We have both emails one dated October 9th, 2015 and the other dated October 21st, 2015. We also mailed out two letters to Mr. [redacted] on September 15th, 2015 as well as November 16th, 2015 stating he was behind in his condo fees and HOA fees. We finally received a response via email from Mr. [redacted] on December 4th, 2015 requesting us to waive three late fees and the convenience fee. We waived one late fee due to his settlement on his condo taking place in the middle of the month of September. The other two late fees we are not willing to waive because in reality he was late in paying the fees. We issue the late fees on the 11th of each month and the fees were not paid for October and November until December 3rd, 2015. In regards to the convenience fee we can not waive that. Anyone who pays with a credit card is charged a $2.00 convenience fee, if we were to waive it for Mr. [redacted] we would have to waive it for everyone. [redacted]

Response to Complaint: We, Pabian Properties, are disputing the complaint given by [redacted]. Mr. [redacted] was late on paying his condo fees for two months. We tried to contact him on several occasions. We have both emails one dated October 9th, 2015 and the other dated October 21st, 2015. We...

also mailed out two letters to Mr. [redacted] on September 15th, 2015 as well as November 16th, 2015 stating he was behind in his condo fees and HOA fees. We finally received a response via email from Mr. [redacted] on December 4th, 2015 requesting us to waive three late fees and the convenience fee. We waived one late fee due to his settlement on his condo taking place in the middle of the month of September. The other two late fees we are not willing to waive because in reality he was late in paying the fees. We issue the late fees on the 11th of each month and the fees were not paid for October and November until December 3rd, 2015. In regards to the convenience fee we can not waive that. Anyone who pays with a credit card is charged a $2.00 convenience fee, if we were to waive it for Mr. [redacted] we would have to waive it for everyone. [redacted]
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