Naperville Italian Motorworks, LLC

Initial Business Response / [redacted] (1000, 13, 2015/03/05) */ Secondly, regarding Mr [redacted] Naperville Italian Motorworks DID in fact trade him out of his vehicle for a like vehicle on 2/13/ Mr [redacted] had issue with a repeat check engine light illuminating, which the factory warranty covered in fullHowever, Mr [redacted] was not comfortable with the vehicle, as this was unfamiliar to him, so we assisted with a trade in Please let me know how to correct the contact points you may haven for us, and how I can reply or answer this complaint properly Sincerely, [redacted] - General Manager Naperville Italian Motorworks P: XXX-XXX-XXXX F: XXX-XXX-XXXX C: XXX-XXX-XXXX www.napervilleitalianmotorworks.com

I bought a [redacted] and it was a wonderful experience! Treated with respect and no pressure! Great group of sales peopleMy mother and I felt very welcomed! The manager was able to meet our price expectations and was very helpfulI did a lot of car shopping at other dealerships and couldn't have been more pleased to have finished the job here

Initial Business Response /* (1000, 13, 2015/03/05) */
Secondly, regarding Mr***
Naperville Italian Motorworks DID in fact trade him out of his vehicle for a like vehicle on 2/13/
Mr*** had issue with a repeat check engine light illuminating, which the factory warranty covered
in fullHowever, Mr*** was not comfortable with the vehicle, as this was unfamiliar to him, so we assisted with a trade in
Please let me know how to correct the contact points you may haven for us, and how I can reply or answer this complaint properly
Sincerely,
*** *** - General Manager
Naperville Italian Motorworks
P: XXX-XXX-XXXX F: XXX-XXX-XXXX C: XXX-XXX-XXXX
www.napervilleitalianmotorworks.com

I bought a [redacted] and it was a wonderful experience! Treated with respect and no pressure! Great group of sales people. My mother and I felt very welcomed! The manager was able to meet our price expectations and was very helpful. I did a lot of car shopping at other dealerships and couldn't have been more pleased to have finished the job here.

Initial Business Response /* (1000, 13, 2015/03/05) */
Secondly, regarding Mr. [redacted].
Naperville Italian Motorworks DID in fact trade him out of his vehicle for a like vehicle on 2/13/15.
Mr. [redacted] had issue with a repeat check engine light illuminating, which the factory warranty...

covered in full. However, Mr. [redacted] was not comfortable with the vehicle, as this was unfamiliar to him, so we assisted with a trade in.
Please let me know how to correct the contact points you may haven for us, and how I can reply or answer this complaint properly.
Sincerely,

[redacted] - General Manager
Naperville Italian Motorworks
P: XXX-XXX-XXXX F: XXX-XXX-XXXX C: XXX-XXX-XXXX
www.napervilleitalianmotorworks.com