National Vehicle Service Administration

We apologize that your experience with our company as been less than excellent, and would like for you to note that your refund was not processed electronicallyIt was submitted as a physical check request through our payment processing company, CheckWe have been assured that this check was mailed and should be arriving at the address you provided upon activationWe have spoken with a Checkrepresentative and verified such and were able to obtain the following reference # [redacted]

We apologize that your experience with our company has been less than excellentWe have taken the necessary steps to remove you from any and all future mailersPlease note that there may have been previous solicitations sent prior to this message and to please disregard them

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11449320, and find that this resolution is satisfactory to meI did the math and the coverage for five years would have cost us $They have taken $from our account for paymentProrated, our coverage for months would cost us $per month for a total cost for months (our coverage didn't become effective until a day waiting period and they received our complaint in late May, so we should not owe for JuneThat would be a monthly charge of $x months for a total of $for months of active coverageThat would mean that the company would owe us a refund of $Also, for the record, they list our last contact with them as January, When in fact, we can document with our phone records that we called them April 28, to request a copy of our policyThe two emails we received were labeled "drafts" so we never actually received an actual hard copy of our warranty which we were promised three times (twice after our initial purchaseIn April I was told that the agent would call me by the end of the week with a tracking number for an express mail package containing our warrantyThat never happenedThat prompted our Revdex.com filingThank you [redacted] Sincerely, [redacted]

We do apologize that your experience with NVSA has been less than excellentToday marks the 10th business day following your cancel request, and as such, your down payment has been refunded in full in accordance with your Day Money Back GuaranteeYour reference number for the transaction is: [redacted] This refund was issued directly back to your Discover cardPlease note that banks/credit card institutions may hold funds for a few days prior to releasing them into your available balance so it may take 3-business days for you to see the credit on your endPlease call us with any questions at [redacted]

I am very sorry to hear about her experience We had tried to reach out to her a couple times She initially spoke with [redacted] who called her back to reverify the monthly installation for the payment She called back about hours later to find out the administrator for the policy She hasn’t made a first monthly installment We had tried to reach out to her again on March 12, but she did not respond I’d be more than happy to talk to her – my name is [redacted] and my extension is *** As far as cancellations, we didn’t collect her social security number, so have nothing to do with credit reporting Sometimes the cancellation can take about hours to finalize, so tomorrow it should go through I refunded the $to the card ending in [redacted] and it can take approximately 3-business days to reflect on her account There should be no credit problems unless she changed her whole account Again, if she would like any further assistance, she can feel free to contact me personally and I would be happy to help her

Ms [redacted] , our sincerest apologies for your experience being less than excellent with NVSAYou refund was to be issued by our Payment Partner, Paylink, however- in good faith, we will issue it directly from NVSAWe will issue a check refund in the amount of $167.56.I will send you a tracking number shortly via email so that you can track the package

We do apologize that your experience has been less than excellentI have ensured that you will receive no further mailingsPlease note that it can take 7-business days before the notices stop entirely as there may have been notices generated prior to your previous attempt to be removed from our listFor any further questions or concerns, please call ( [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted] ***

We apologize for any inconvenience, and as requested: have removed you from our listPlease allow 5-business days for the change to take effect

While we regrettably accept your decision to not enlist our company for your vehicle service needs, I can assure you that no ill-will was intended in sending the mailer to youI apologize if you found it off-putting, however our goal is to provide Extended Service Contracts to suit your needs and
budgetWe work with top Administrators who would not stand for marketing practicesTo ensure the satisfaction of your complaint, I have removed you from all future mailingsPlease note that it can take 7-business days to fully remove your information, so in the even that you receive something that was previously mailed, please disregardPlease call *** *** for any further questions or assistance

I’ll send his name and address over to my owners to say that he has requested to be taken off, because I am not seeing his name in our system. I will create a file for him to be taken off of our list. I’ll make sure his information is placed on the do not mail list

We do apologize for the delay, however the account was previously refundedThe credit should have already been made available on your Visa ending in ***Please let us know if your bank or financial institution has trouble in receiving the creditWe show that it was fully acceptedOur client
support can be reached at *** ***

She has been a client since 12/1/15. Last contact was 1/22/and she called in for an additional policy booklet and we sent it out. It is showing we did send these, so I am not sure what the issue was. We changed our system 12/7/15, so that could be where the delay took
place. I can cancel the policy, but outside of the first days to cancel, they would only be able to receive a pro-rated refund. I will reach out to the customer regarding our policy and explain what the next steps are. I just removed them from auto-pay so they will not have to worry about any other payments coming out. Their last installment was processed on June I will call the customer

In accordance with your request and considering that the policy was still within the day Money Back Guarantee time frame, we cancelled the policy and issued a refund back to the card used for the initial down paymentYou reference number is *** Please let us know if we can better
serve you with your vehicle's needs in the future

We apologize that your experience with our company as been less than excellent, and would like for you to note that your refund was not processed electronically. It was submitted as a physical check request through our payment processing company, Check21. We have been assured that this check was...

mailed and should be arriving at the address you provided upon activation. We have spoken with a Check21 representative and verified such and were able to obtain the following reference #[redacted].

Complaint: [redacted]
I am rejecting this response because the business has not agreed to change its marketing practices. While I'm appreciative to be removed from future mailings that I never asked for nor have any need for, my main concern that the company has not addressed is how it attempts to make it appear as if I'm about to lose coverage that I never had as well as not being clear and transparent of who the company is that I would be entering into business with if I acted on the "offer."  While the company states they have "top Administrators" that would not stand for false marketing practices, it seems that officials from this company have been under investigation in the past by the Attorney General of Missouri exactly for false marketing practices and there are other complaints made to the Revdex.com about their false and misleading marketing tactics.  If the company really wants to "service customer's needs" they should be not be so fearful to hide their company name and address in the fine text of a mailer and trumpet how their services have met customer needs and budgets vs. misleading them into thinking they are on the verge of being financially liable for things that they were never really covered for in the first place.  If and when the company decides to change their deceitful marketing tactics is when I can state that I accept their response.  I have attached a copy of the mailer as reference. Thank you.
Sincerely,
[redacted]

I have taken this customer off of our mailing list.

Please note that we, National Vehicle Service Administration, are the broker or seller for this vehicle service policy. As such, we do not administer any portion of the policy including but not limited to: claims approval/ payment, auto rental authorization/ reimbursement, roadside assistance,...

towing, and tire hazard reimbursement. The Administrator of Ms. [redacted]'s policy is [redacted] Inc.), located in Jacksonville, Florida. They are solely responsible for any dealings regarding and involving auto claims for the 2008 Ford Truck as stated in the attached policy booklet. In an effort to provide excellent customer service, I have reached out to  Ms. [redacted] in an attempt to bridge the gap between her and the administrator. We are currently exploring her options regarding reimbursement for her claim.   I am currently in possession of the most recent repair order, and have forwarded on to the claims department and will be contacting Ms. [redacted] back this afternoon.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]