[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because:The letter from NCC
Business indicated that they offered a settlement which was never offered, I was in fact recently contacted for full payment. I also called NCC Business to pay the amount of $as indicated in the letter, I was than told that it was a "bona-fide error" and that I needed to pay $because that is what the original company agreed toWhen I called original company, Brookwood club, they informed me they no longer own the debt and that settlement would be solely up to the debt collectorWhen I relayed this to the manager as I have before, he said it was untrueI told him I would like to pay the $offered in the letter and he declined. When I called for a few days to speak to the Cheif Compliance Officer whom wrote the letter, MrMartin, I was informed he was out sickI am not being offered the settlement amount of $as indicated in the letter he wrote to the Revdex.comI would like to pay the amount offered and close the account.
Regards,
Rita Thakkar
NCC Business Services is in receipt of the referenced complaint. Please allow this correspondence to serve as our reply. We received file number [redacted] on May 14, 2014 in the amount of $741.93 from our client Spring Parc. NCC has reviewed the complaint submitted and we have...
completed an internal investigation regarding Ms. [redacted]’s complaint. We have investigated the claim that Ms. [redacted] included this account in the bankruptcy she filed in March of 2014. The account registered with us is for a month’s rent and a termination fee with [redacted] dated for April of 2014. However, if Ms. [redacted] could email the creditor matrix to our correspondence email at [email protected], we will check to make sure this client is included in the bankruptcy. If the client is, we will delete this account from Ms. [redacted]’s credit as soon as possible. NCC would like to apologize for any and all inconvenience this matter may have caused. If there are any further questions in regards to file number [redacted], please contact our office directly at ###-###-####. Ms. [redacted] can request to speak with a manager that will be more than happy to assist her in a resolution. Sincerely, [redacted] Director of Quality Assurance and Compliance
NCC Business Services is in receipt of the referenced complaint. Please allow this correspondence to serve as our reply. We received file number [redacted] on October 16, 2017 in the amount of $4,691.72 from our client [redacted]. NCC has reviewed the complaint submitted...
and we have completed an internal investigation regarding Ms. [redacted]’s complaint. NCC would like to apologize for the way Ms. [redacted]’s representatives interacted with her and any unprofessionalism she may have experienced. NCC prides itself on great customer service and expects nothing less from all employees. Upon deeper investigation, NCC has discovered the reason Ms. [redacted] had such problems with her payments. Her account was placed in the NSF status due to her bank not accepting the printed checks we send whenever reoccurring payments are set up on an account. This issue will persist until Ms. [redacted] resolves the problem with her bank. NCC cannot be held responsible for this, as we have followed company protocol and procedure and the error lies outside our influence. However, due to the continue attempts Ms. [redacted] tried to make to rectify this issue and the fact that she was not advised that if a payment came back as non-sufficient funds the credit block would be removed, NCC has placed a request with the credit bureaus to have this account removed from her credit. The account will report to her credit once more, however, if payments are not set up within 60 days of the receipt of this response or if Ms. [redacted]'s payments come back as non-sufficient funds once again. NCC would like to apologize for any inconvenience this matter may have caused. Please advise Ms. [redacted], it may take up to 60 days to see this account removed from her credit report. NCC has placed a request for this account to be deleted today, January 15, 2018. If there are any further questions regarding file number [redacted], please contact our office directly at ###-###-####. Ms. [redacted] can request to speak with a manager who will be more than happy to assist her in a resolution. Sincerely, [redacted] Director of Quality Assurance and Compliance
NCC Business Services is in receipt of the referenced complaint. Please allow this correspondence to serve as our reply. We received file number 3466223 on February 20, 2015 in the amount of $1,469.74 from our client [redacted] NCC has reviewed the complaint submitted and we...
have completed an internal investigation regarding Ms. [redacted]’s complaint. Quality service is of the highest priority at NCC and we apologize that Ms. [redacted] felt she has received less than that. We would like to make Ms. [redacted] aware that NCC does not ever purchase debt. Rather, our responsibility as a company is to serve as a liaison between the client and consumer to ensure that all debts are properly and fairly administered to the benefit of both parties. Due to this fact, NCC is absolutely unable to reduce the balance of an account on our accord. With that being said, we have reached out to the client in regards to Ms. [redacted]’s account. They have agreed to close the account and remove it from her credit report. We will request a deletion from Ms. [redacted]’s account from her credit report today, October 4, 2017. Please be advised it may take up to 60 business days to see a change in Ms. [redacted]’s report. NCC would like to apologize for any and all inconvenience this matter may have caused. If there are any further questions in regards to file number 3466223, please contact our office directly at ###-###-####. Ms. [redacted] can request to speak with a manager that will be more than happy to assist her in a resolution. Sincerely, [redacted] Director of Quality Assurance and Compliance
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because:The letter from NCC
Business indicated that they offered a settlement which was never offered, I was in fact recently contacted for full payment. I also called NCC Business to pay the amount of $as indicated in the letter, I was than told that it was a "bona-fide error" and that I needed to pay $because that is what the original company agreed toWhen I called original company, Brookwood club, they informed me they no longer own the debt and that settlement would be solely up to the debt collectorWhen I relayed this to the manager as I have before, he said it was untrueI told him I would like to pay the $offered in the letter and he declined. When I called for a few days to speak to the Cheif Compliance Officer whom wrote the letter, MrMartin, I was informed he was out sickI am not being offered the settlement amount of $as indicated in the letter he wrote to the Revdex.comI would like to pay the amount offered and close the account.
Regards,
Rita Thakkar
See attached
NCC Business Services is in receipt of the referenced complaint. Please allow this correspondence to serve as our reply. We received file number [redacted] on May 14, 2014 in the amount of $741.93 from our client Spring Parc. NCC has reviewed the complaint submitted and we have...
completed an internal investigation regarding Ms. [redacted]’s complaint. We have investigated the claim that Ms. [redacted] included this account in the bankruptcy she filed in March of 2014. The account registered with us is for a month’s rent and a termination fee with [redacted] dated for April of 2014. However, if Ms. [redacted] could email the creditor matrix to our correspondence email at [email protected], we will check to make sure this client is included in the bankruptcy. If the client is, we will delete this account from Ms. [redacted]’s credit as soon as possible. NCC would like to apologize for any and all inconvenience this matter may have caused. If there are any further questions in regards to file number [redacted], please contact our office directly at ###-###-####. Ms. [redacted] can request to speak with a manager that will be more than happy to assist her in a resolution. Sincerely, [redacted] Director of Quality Assurance and Compliance
NCC Business Services is in receipt of the referenced complaint. Please allow this correspondence to serve as our reply. We received file number [redacted] on October 16, 2017 in the amount of $4,691.72 from our client [redacted]. NCC has reviewed the complaint submitted...
and we have completed an internal investigation regarding Ms. [redacted]’s complaint. NCC would like to apologize for the way Ms. [redacted]’s representatives interacted with her and any unprofessionalism she may have experienced. NCC prides itself on great customer service and expects nothing less from all employees. Upon deeper investigation, NCC has discovered the reason Ms. [redacted] had such problems with her payments. Her account was placed in the NSF status due to her bank not accepting the printed checks we send whenever reoccurring payments are set up on an account. This issue will persist until Ms. [redacted] resolves the problem with her bank. NCC cannot be held responsible for this, as we have followed company protocol and procedure and the error lies outside our influence. However, due to the continue attempts Ms. [redacted] tried to make to rectify this issue and the fact that she was not advised that if a payment came back as non-sufficient funds the credit block would be removed, NCC has placed a request with the credit bureaus to have this account removed from her credit. The account will report to her credit once more, however, if payments are not set up within 60 days of the receipt of this response or if Ms. [redacted]'s payments come back as non-sufficient funds once again. NCC would like to apologize for any inconvenience this matter may have caused. Please advise Ms. [redacted], it may take up to 60 days to see this account removed from her credit report. NCC has placed a request for this account to be deleted today, January 15, 2018. If there are any further questions regarding file number [redacted], please contact our office directly at ###-###-####. Ms. [redacted] can request to speak with a manager who will be more than happy to assist her in a resolution. Sincerely, [redacted] Director of Quality Assurance and Compliance
NCC Business Services is in receipt of the referenced complaint. Please allow this correspondence to serve as our reply. We received file number 3466223 on February 20, 2015 in the amount of $1,469.74 from our client [redacted] NCC has reviewed the complaint submitted and we...
have completed an internal investigation regarding Ms. [redacted]’s complaint. Quality service is of the highest priority at NCC and we apologize that Ms. [redacted] felt she has received less than that. We would like to make Ms. [redacted] aware that NCC does not ever purchase debt. Rather, our responsibility as a company is to serve as a liaison between the client and consumer to ensure that all debts are properly and fairly administered to the benefit of both parties. Due to this fact, NCC is absolutely unable to reduce the balance of an account on our accord. With that being said, we have reached out to the client in regards to Ms. [redacted]’s account. They have agreed to close the account and remove it from her credit report. We will request a deletion from Ms. [redacted]’s account from her credit report today, October 4, 2017. Please be advised it may take up to 60 business days to see a change in Ms. [redacted]’s report. NCC would like to apologize for any and all inconvenience this matter may have caused. If there are any further questions in regards to file number 3466223, please contact our office directly at ###-###-####. Ms. [redacted] can request to speak with a manager that will be more than happy to assist her in a resolution. Sincerely, [redacted] Director of Quality Assurance and Compliance
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]