N.D. Farber

Mrs [redacted] did issue a complaint about her room upon her initial arrival as notated in our front desk logbookHousekeeping was dispatched to her room immediately and took care of all issues she reported There were never any other issues discussed or presented during the remaining of her stayHer stay was booked as a Family Vacation Package which included several attraction tickets for the area attractions on the islandShe requested to depart her stay early however wanted to stay in the guest room on the day of her departure until late in the evening before leavingShe was informed that she would still be charged for staying the full night if she stayed late into the evening hoursAs on onsite manager, I handle all of my guest issues personally to ensure everyone enjoys their family vacation at our hotelWe have not received any correspondence from Mrs [redacted] regarding her stay until nowIf there are photos of issues, I would be glad to review at [redacted] as we do take all of our guest feedback very seriouslyA full refund is not possible due to the packaged vacation purchase; however, we would be willing to consider a partial refund if Mrs [redacted] would be willing to share her feedback with me personally at [redacted] Thank you for your help in resolving this matter for our mutual customer In the Spirit of Hospitality, [redacted] ***General ManagerQuality Inn & Suites###-###-####

Mrs[redacted] did issue a complaint about her room upon her initial arrival as notated in our front desk logbook. Housekeeping was dispatched to her room immediately and took care of all issues she reported.  There were never any other issues discussed or presented during the remaining of her...

stay. Her stay was booked as a Family Vacation Package which included several attraction tickets for the area attractions on the island. She requested to depart her stay early however wanted to stay in the guest room on the day of her departure until late in the evening before leaving. She was informed that she would still be charged for staying the full night if she stayed late into the evening hours. As on onsite manager, I handle all of my guest issues personally to ensure everyone enjoys their family vacation at our hotel. We have not received any correspondence from Mrs[redacted] regarding her stay until now. If there are photos of issues, I would be glad to review at [redacted] as we do take all of our guest feedback very seriously. A full refund is not possible due to the packaged vacation purchase; however, we would be willing to consider a partial refund if Mrs[redacted] would be willing to share her feedback with me personally at[redacted] Thank you for your help in resolving this matter for our mutual customer.   In the Spirit of Hospitality,[redacted]General ManagerQuality Inn & Suites###-###-####