This matter was handled & resolved. The customer found all the disclosures. Nemer has sent him gift cards to satisfy. Thank you.[redacted] (GM)ID [redacted]
To Whom it May Concern:Customer brought vehicle in for "service engine soon" light being on. The diagnosis led to an internal transmission issue. The customer was contacted for permission to remove and disassemble transmission for "Service Contract Company" to inspect. Service Contract...
Company came to inspect damage to clutch seal failure. This repair wasdeclined because "seals" are not covered under the customer's plan. At this time we requested our loaner car back. They asked if we would install a "used transmission" in the vehicle which they supplied. An agreement on a price of $495 plus fluids, gaskets, and tax was made. We installed, filled and road tested. The service engine light came on. We asked if they would like us to diagnose the used transmission codes. They declined, we returned customers parts and settled the bill as agreed. Sincerely,Carl F
A credit card dispute was initiated, and is pending. Bank agent indicated that typically rental car agencies have a clause in the contract reserving their right to post to renter's card when third parties do not pay an invoice. I did not keep the contract, I left it with the rental car, as it was Nemer's obligation.I received a call from [redacted] at Nemer on November 20, 2014. He stated that I should expect a reimbursement in full from Nemer. When the check is received, I will further update Revdex.com and my credit card bank.
This letter is in response to the complaint ID# [redacted], Customer Name is [redacted]. Mr. [redacted]s vehicle was towed in to our Saratoga location on October 21st ,2015. The complaint was that the front axle was locked up. Our technician diagnosed vehicle and found the front differential locked up...
due to being low on fluid causing failure to differential assembly. We found the front differential cover was bent up on the bottom causing fluid to leak out. We informed customer that there was Impact damage to the front differential cover and that It Is not a covered warranty repair. I contacted our Chrysler district manager and verified Chrysler will not cover this repair due to impact damage. As a goodwill gesture I told customer I would look at his estimate and offer a discount to try and help. He said he was towing his truck out. Customer was not charged on this service visit. Please let me know if you need further information. Todd [redacted] Service Director Nemer Chrysler Dodge Jeep Ram of Saratoga and Queensbury
This matter was handled & resolved. The customer found all the disclosures. Nemer has sent him gift cards to satisfy. Thank you.[redacted] (GM)ID [redacted]
To Whom it May Concern:Customer brought vehicle in for "service engine soon" light being on. The diagnosis led to an internal transmission issue. The customer was contacted for permission to remove and disassemble transmission for "Service Contract Company" to inspect. Service Contract...
Company came to inspect damage to clutch seal failure. This repair wasdeclined because "seals" are not covered under the customer's plan. At this time we requested our loaner car back. They asked if we would install a "used transmission" in the vehicle which they supplied. An agreement on a price of $495 plus fluids, gaskets, and tax was made. We installed, filled and road tested. The service engine light came on. We asked if they would like us to diagnose the used transmission codes. They declined, we returned customers parts and settled the bill as agreed. Sincerely,Carl F
A credit card dispute was initiated, and is pending. Bank agent indicated that typically rental car agencies have a clause in the contract reserving their right to post to renter's card when third parties do not pay an invoice. I did not keep the contract, I left it with the rental car, as it was Nemer's obligation.I received a call from [redacted] at Nemer on November 20, 2014. He stated that I should expect a reimbursement in full from Nemer. When the check is received, I will further update Revdex.com and my credit card bank.
This letter is in response to the complaint ID# [redacted], Customer Name is [redacted]. Mr. [redacted]s vehicle was towed in to our Saratoga location on October 21st ,2015. The complaint was that the front axle was locked up. Our technician diagnosed vehicle and found the front differential locked up...
due to being low on fluid causing failure to differential assembly. We found the front differential cover was bent up on the bottom causing fluid to leak out. We informed customer that there was Impact damage to the front differential cover and that It Is not a covered warranty repair. I contacted our Chrysler district manager and verified Chrysler will not cover this repair due to impact damage. As a goodwill gesture I told customer I would look at his estimate and offer a discount to try and help. He said he was towing his truck out. Customer was not charged on this service visit. Please let me know if you need further information. Todd [redacted] Service Director Nemer Chrysler Dodge Jeep Ram of Saratoga and Queensbury