Nesbitt Realty

April 20, Response to Allegations of [redacted] ’s complaint is based upon several falsities:Most importantly and in Tact, she was released from the lease per the military clause and she did receive an appropriate refund of her securityWe did not do property management for [redacted] She was not our clientWe provided property management service to [redacted] ’s landlord, [redacted] *** [redacted] assumes that we have discretion in this matterUnless a judge rules that we must release funds to one party or another We cannot release funds from the escrow account without the prior direction or permission from the landlordHer deposit was not held and it was returned to her, but if that money had been withheld that action that action would have been because we were following the landlord’s instructionsIn other words, in the event that we released money to [redacted] without first receiving permission from the landlord we would be a faultIn no circumstance would any of [redacted] 's deposit make its way into our coffersThe only reason there was any doubt as to how her lease would and was because [redacted] did not provide a copy of her orders or a letter from her commanding officeThe landlord wanted us to get a copy of orders before releasing her from the leaseBecause [redacted] refused to comply with her lease requirements, we used our own high-ranking military contacts to obtain the information we needed and to obtain the proof that [redacted] never providedSincerely, Will N Principal Broker

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Their rebuttal is incorrect I did provide a letter from my commander and I did provide a copy of my ordersThey claimed they could not verify they were orders and claim they could not verify it was my commander and told me to seek legal assistance, upon obtaining legal assistance they magically then said they were able to verify my military status from a third sourceI have correspondence from Nesbit reality telling me to go talk to my JAG. To date I have not received any of my security deposit
Regards,
*** ***

April 20, 2015Response to Allegations of *** ***’s complaint is based upon several falsities:Most importantly and in Tact, she was released from the lease per the military clause and she did receive an appropriate refund of her securityWe did not do property management
for *** ***She was not our clientWe provided property management service to *** ***’s landlord, *** *** *** assumes that we have discretion in this matterUnless a judge rules that we must release funds to one party or another We cannot release funds from the escrow account without the prior direction or permission from the landlordHer deposit was not held and it was returned to her, but if that money had been withheld that action that action would have been because we were following the landlord’s instructionsIn other words, in the event that we released money to *** *** without first receiving permission from the landlord we would be a faultIn no circumstance would any of *** ***'s deposit make its way into our coffers.The only reason there was any doubt as to how her lease would and was because *** *** did not provide a copy of her orders or a letter from her commanding officeThe landlord wanted us to get a copy of orders before releasing her from the lease.Because *** *** refused to comply with her lease requirements, we used our own high-ranking military contacts to obtain the information we needed and to obtain the proof that *** *** never provided.Sincerely,Will NPrincipal Broker

Despite the fact that the complainant never submitted a copy of orders or a letter from a commanding
officer, the landlord agreed to a break the lease under the military
separation clause after we confirmed the military transfer. The complainant was refunded the security deposit less deductions for cleaning. I do not know what more this complainant wantsPlease see attachments on previous reply. Those documents are:- copy of the check paid to complainant- copy of invoices paid to clean unit after complainant left- copy of documents that complainant submitted in lieu of official military orders- copy of late payment notices to the complainant

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response numbering based on previous response --
1. I rented a unit managed by Nesbitt
Realty “[redacted]”
2. Nesbitt Realty was
provided a copy of my military orders and a letter from my command. Note that
the military orders that Nesbitt included in his response, were the orders he
said he never received because he didn’t recognize the “format” the military does not change the "format" for landlords.  Nesbitt Realty also recieved a letter from my command.  After Nesbitt received the letter from my
Command (see attachment), Nesbitt had a phone conversation with my Commander, became belligerent
and hung up.  Then sent an email stating
I couldn’t just have someone high up in the pentagon send a letter.  The letter was provided by a Commander in my military
chain.  
3.  Per my lease- The Military Tenant may
terminate this Lease by serving Landlord with written Notice of termination
stating when termination will be effective. The date of termination shall not
be less than thirty (30) days after the first date on which the next rental
payment is due. Military tenant shall attach to Notice of termination a *copy
of the orders, official notification of orders OR a *signed letter from the
commanding officer confirming the orders. *Nesbitt realty was provided both.
4.  Nesbitt stated that because they didn’t
recognize the format or except the word of my commanding officer, I would be
responsible for the cost of placing a new tenant. 
This is unlawful:
SCRA section §535 (h)
provides:
 "Any person who knowingly seizes, holds,
or detains the personal effects, security deposit, or other property of a
servicemember or a servicemember's dependent who lawfully terminates a lease
covered by this section, or who knowingly interferes with the removal of such
property from premises covered by such lease, for the purpose of subjecting or
attempting to subject any of such property to a claim for rent accruing
subsequent to the date of termination of such lease, or attempts to do so,
shall be fined as provided in title 18, United States Code, or imprisoned for
not more than one year, or both."
5. Nesbitt states they
never received a copy of orders but that they were able but to confirm my
orders?  By this statement they are
acknowledging they received my orders that they said they never got in
paragraph 2.
6. This is a blatant lie,
I never sent any emails or letters, see attached email chain from which Nesbitt
realty contacted me to state my security deposit would be delayed since he was
dealing with the "nonsense" of my Revdex.com complaint. 
Ironically this email confirms Nesbitt lied to the Revdex.com in their first
response by stating I had already received my security deposit.  Nesbitt is the one who continued to send haranguing, harassing emails and letters
accusing me of slander due to my Revdex.com complaint. (see attachment)
Nesbitt realty kept a
punitive and inflated $400 of my security deposit. Nesbitt did keep $100 as
stated on the invoice for fees that owners not renters pay.  And the handbook
dated May 2015 was never provided to me, however the inflated amount Nesbitt realty
kept was not allowed per my lease.  Their
inflated $250 amount to clean a vacant already clean 900 sq foot apartment which was not allowed by my lease and noted (see attached), and
charging $60 to change out a battery and air filters that were already changed,
(see attached receipt where replacement items were purchased and replaced per their request) was lining the pockets of their business partners and
punishment for me filing a Revdex.com complaint. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response numbering based on previous response --1. I rented a unit managed by Nesbitt
Realty “[redacted]”
2. Nesbitt Realty was
provided a copy of my military orders and a letter from my command. Note that
the military orders that Nesbitt included in his response, were the orders he
said he never received because he didn’t recognize the “format” the military does not change the "format" for landlords.  Nesbitt Realty also recieved a letter from my command.  After Nesbitt received the letter from my
Command (see attachment), Nesbitt had a phone conversation with my Commander, became belligerent
and hung up.  Then sent an email stating
I couldn’t just have someone high up in the pentagon send a letter.  The letter was provided by a Commander in my military
chain.  
3.  Per my lease- The Military Tenant may
terminate this Lease by serving Landlord with written Notice of termination
stating when termination will be effective. The date of termination shall not
be less than thirty (30) days after the first date on which the next rental
payment is due. Military tenant shall attach to Notice of termination a *copy
of the orders, official notification of orders OR a *signed letter from the
commanding officer confirming the orders. *Nesbitt realty was provided both.
4.  Nesbitt stated that because they didn’t
recognize the format or except the word of my commanding officer, I would be
responsible for the cost of placing a new tenant. 
This is unlawful:
SCRA section §535 (h)
provides:
 "Any person who knowingly seizes, holds,
or detains the personal effects, security deposit, or other property of a
servicemember or a servicemember's dependent who lawfully terminates a lease
covered by this section, or who knowingly interferes with the removal of such
property from premises covered by such lease, for the purpose of subjecting or
attempting to subject any of such property to a claim for rent accruing
subsequent to the date of termination of such lease, or attempts to do so,
shall be fined as provided in title 18, United States Code, or imprisoned for
not more than one year, or both."
5. Nesbitt states they
never received a copy of orders but that they were able but to confirm my
orders?  By this statement they are
acknowledging they received my orders that they said they never got in
paragraph 2.
6. This is a blatant lie,
I never sent any emails or letters, see attached email chain from which Nesbitt
realty contacted me to state my security deposit would be delayed since he was
dealing with the "nonsense" of my Revdex.com complaint. 
Ironically this email confirms Nesbitt lied to the Revdex.com in their first
response by stating I had already received my security deposit.  Nesbitt is the one who continued to send haranguing, harassing emails and letters
accusing me of slander due to my Revdex.com complaint. (see attachment)
Nesbitt realty kept a
punitive and inflated $400 of my security deposit. Nesbitt did keep $100 as
stated on the invoice for fees that owners not renters pay.  And the handbook
dated May 2015 was never provided to me, however the inflated amount Nesbitt realty
kept was not allowed per my lease.  Their
inflated $250 amount to clean a vacant already clean 900 sq foot apartment which was not allowed by my lease and noted (see attached), and
charging $60 to change out a battery and air filters that were already changed,
(see attached receipt where replacement items were purchased and replaced per their request) was lining the pockets of their business partners and
punishment for me filing a Revdex.com complaint. 
Regards,
[redacted]

April 20, 2015
Response to Allegations of [redacted]’s complaint is based upon several falsities:1. Most importantly and in Tact, she was released from the lease per the military clause and she did receive an appropriate refund of her security.
2. We did not...

do property management for [redacted]. She was not our client.3. We provided property management service to [redacted]’s landlord, [redacted].
4. [redacted] assumes that we have discretion in this matter. Unless a judge rules that we must release funds to one party or another We cannot release funds from the escrow account without the prior direction or permission from the landlord.
5. Her deposit was not held and it was returned to her, but if that money had been withheld that action that action would have been because we were following the landlord’s instructions. In other words, in the event that we released money to [redacted] without first receiving permission from the landlord we would be a fault.
6. In no circumstance would any of [redacted]'s deposit make its way into our coffers.
The only reason there was any doubt as to how her lease would and was because [redacted] did not provide a copy of her orders or a letter from her commanding office. The landlord wanted us to get a copy of orders before releasing her from the lease.
Because [redacted] refused to comply with her lease requirements, we used our own high-ranking military contacts to obtain the information we needed and to obtain the proof that [redacted] never provided.
Sincerely,
Will N.
Principal Broker