Initial Business Response / [redacted] (1000, 13, 2016/11/15) */ November 15, Revdex.com of Northern Indiana [redacted] Fort Wayne, INXXXXX RE: Case [redacted] To whom it may concern, Please accept this letter as an official response pertaining to the aforementioned case We have reviewed the matter with the appropriate department that had communication with the member, [redacted] ***The dispute arose between Mr [redacted] and the collection department in an attempt at resolving an account statusFurthermore, the collection department did not curse or use any profanity during the conversation that took place on October 6, between him and the collection supervisorAs a matter of fact, it was Mr [redacted] who used profanity several times during the conversation which was ultimately documented into the departments' collection queue The payment Mr [redacted] stipulated in the complaint was accepted per the VP of Lending and Collection, Mr [redacted] on October 7, This information was relayed to Mr [redacted] via a phone call and he was told of the payment acceptance on October 7, The collection department at Advance Financial makes every attempt at settling account disputes with members and does not use any profanity when discussing highly sensitive mattersAdvance Financial and its representatives are fully aware of the FTC and FDCPA collection practices Sincerely, [redacted] Collection Manager Advance Financial Federal Credit Union [redacted] @advancefcu.org Initial Consumer Rebuttal / [redacted] (3000, 15, 2016/11/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yea they accepted my payment and I cursed once on the phone during the matter and I didn't mean for it to happen, but my fiancé was sitting next to me during the whole matter and I want it to be known that the "supervisor" if you could even say that after the way I was treated did in fact curse back and more than I didBeen dualy noted that this bank is very unprofessional
At this time, I have been contacted directly by Network Adjusters, Incregarding complaint ID [redacted] , however my complaint has NOT been resolved because: I have heard from the company,and they have indicated they WILL be sending a check to the Jeep dealership to cover the repair to the damaged car However, I will keep this complaint open until East Hills Jeep notifies they have received the checkAs of yesterday, they have not received the check In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com:At this time, my complaint, ID [redacted] regarding Network Adjusters, Inchas been resolved Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 13, 2016/11/15) */ November 15, Revdex.com of Northern Indiana [redacted] Fort Wayne, INXXXXX RE: Case [redacted] To whom it may concern, Please accept this letter as an official response pertaining to the aforementioned case We have reviewed the matter with the appropriate department that had communication with the member, [redacted] ***The dispute arose between Mr [redacted] and the collection department in an attempt at resolving an account statusFurthermore, the collection department did not curse or use any profanity during the conversation that took place on October 6, between him and the collection supervisorAs a matter of fact, it was Mr [redacted] who used profanity several times during the conversation which was ultimately documented into the departments' collection queue The payment Mr [redacted] stipulated in the complaint was accepted per the VP of Lending and Collection, Mr [redacted] on October 7, This information was relayed to Mr [redacted] via a phone call and he was told of the payment acceptance on October 7, The collection department at Advance Financial makes every attempt at settling account disputes with members and does not use any profanity when discussing highly sensitive mattersAdvance Financial and its representatives are fully aware of the FTC and FDCPA collection practices Sincerely, [redacted] Collection Manager Advance Financial Federal Credit Union [redacted] @advancefcu.org Initial Consumer Rebuttal / [redacted] (3000, 15, 2016/11/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yea they accepted my payment and I cursed once on the phone during the matter and I didn't mean for it to happen, but my fiancé was sitting next to me during the whole matter and I want it to be known that the "supervisor" if you could even say that after the way I was treated did in fact curse back and more than I didBeen dualy noted that this bank is very unprofessional
At this time, I have been contacted directly by Network Adjusters, Incregarding complaint ID [redacted] , however my complaint has NOT been resolved because: I have heard from the company,and they have indicated they WILL be sending a check to the Jeep dealership to cover the repair to the damaged car However, I will keep this complaint open until East Hills Jeep notifies they have received the checkAs of yesterday, they have not received the check In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***