Newmar Corporation

Initial Business Response / [redacted] (1000, 5, 2015/05/11) */ This letter is written in response to a correspondence sent to Revdex.com by Mr [redacted] Newmar Corporation has received your letter dated May 5, We do appreciate Revdex.com taking the time to bring to our attention the owners request for further assistanceNewmar Corporation is in the process of communicating with Mr [redacted] in regards to his concerns and we will work directly with him As always, it is Newmar's goal to work with our customers in a fair and efficient mannerWe feel this has been extended to the owner and we will continue to do so in the future Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/18) */ THIS IS IN RESPONSE TO YOUR LETTER DATED MAY 11, YOUR INDICATION THAT ALL ITEMS HAVE BEEN REPAIRED IS INCORRECTYOUR LAST REPAIR APPLIED TO THE AIR SYSTEM WHICH WAS TO REPLACE A PURGE AIR VALUE WAS UNSSUCESSFULLTHE COACH IS CURRENTLY SITTING FLAT AND BOTH GUAGES READ "0" AFTER LEAVING NORTH TRAIL, BEFORE I ARRIVED AT THE STORAGE FACILTY THE BOTTOM GUAGE WAS MORE THAN 'A WAY TO "0"THIS REPAIR WAS THE THIRD REPAIR ATTEMPT AND ALL THOSE WERE UNSUCESSFULLAFTER THREE REPAIR ATTEMPTS, WHAT KIND OF ASSURANCES CAN YOU PROVIDE THAT A FOURTH WILL REPAIR THIS CONDTION? YOUR INDICATION IS THAT YOU ARE NOT RESPONS1ABLE FOR CERTAIN COMPONENTS AS TF1EY ARE PROVIDIED BY A SUPPLIER TO YOUWHILE MY RESURCH HAS SHOWN THAT YOU HAVE USED THAT DEFENSE IN NUMEROUS CASES IT SHOWS A LACK OF CONCEREN TO THOSE ITEMS THAT YOU ARE REIMBURSED FOR THOSE WARRANTIY EXPENSES, I FIND NO INFORMATION IN ALL MY PURCHASE MATERIALS THAT INDICATE AMOUNG OTHER THAN NEWMAR, PROVIDING THE WARRANTY AS TO THE CONSUMEREVERY MANUFACTURE OF MOTOR VEHICLES DOES,THESAME THING YOU DOTHEY PURCHASE PARTS FROM SUPPLIERS FOR THE MANUFACTURE AND ASSEMBLEY OF THE VEHICLEFOR NEWMAR TO STAND BEHIND THAT SUPLIERS CAUSES, ONLY FURTHER SUPPORTS MY CLAIM AS TO THE DURABILITY OF YOUR PRODUCT THE ISSUES LEADING UP TO THIS COMPLAINT AND ARE QUALFING ISSUES ARE: L.F WINDOW, REPAIR ATTEMPTS, 5TH REAPIR WAS TO REPLACE ASSEMBLY FOR EXCESSIVE WINDNOISE, STILL NOT ACCEPTABLE , L.F SEAT, REPAIR ATTEMPTS; THEN REPLACED ASSEMBLYSEAT WOULD NOT STAY 'UPRIGHT WOULD ROCK BACK AND FORTHSAFTEY ISSUES WHEN DRIVING AS SEAT WOULD MOVE BACK 4-INCHES AIR SYSTEM GOES FLAT AND COACH GOES DOWN TO BOTTIVI 'S

Initial Business Response /* (1000, 9, 2015/05/11) */
This letter is written in response to a correspondence sent to Revdex.com by Mr*** ***Newmar Corporation received your letter dated April 28,
We do appreciate Revdex.com taking the time to bring to our attention the owners request for further
assistanceNewmar Corporation is in the process of communicating with Mr*** in regards to his concerns and we will work directly with him
As always, it is Newmaris goal to work with our customers in a fair and efficient mannerWe feel this has been extended to the owner and we will continue to do so in the future
*** ***
Warranty Manager
Newmar Corporation
Cc: *** *** -
Consumer Affairs Manager

Initial Business Response /* (1000, 17, 2017/06/21) */
Good afternoon ***,
I wanted to follow up with you regarding Case ID# XXXXXXXXWe spoke with Mr*** with regards to his concern about the credit for the parts and we are showing that the credit has been issued for the parts that are
incorrectMr*** did a conference call with our customer service along with the parts manager and he was going to do some checking on his end
We also offered to assist him with his concern with the baggage door leakWe have offered to assist with good will on diagnosing the issue and the customer was not sure at this time
We will continue to follow up with him
Thank you,
*** ***
Customer Service Manager
X-XXX-XXX-XXXX

Initial Business Response /* (1000, 11, 2017/11/09) */
I am writing to acknowledge receipt of your letter dated October 10, 2017, as to a customer complaint that you received from Mrs*** ***
As I stated in my telephone call to you, on November 8, 2017, after carefully reviewing this
matter, Newmar Corporation respectfully declines to replace or repurchase Mrs*** motorhome because Newmar does not believe that we caused the fire
In closing, Newmar Corporation's desire has always been to treat our customers in a fair mannerWe regret any inconvenience that Mrs*** has experienced as a result of this matter but we believe that we have treated her in a fair mannerPlease don't hesitate to contact me if you have any questionsI can be reached at ***, extension ***
Initial Consumer Rebuttal /* (3000, 13, 2017/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On October 15, my husband and I purchased a new Newmar Dutchstar motorhome for $380,We specifically purchased a Newmar motorhome because we strongly believed the Newmar name represented high quality in the industryThis motorhome was a replacement for our Newmar MountainaireWe are full time rvers and this is our homeThe manufacturer of the motorhome is Newmar and the name on the motorhome is NewmarIt is not Freightiner Custom ChassisIt is not Cummins EngineIt is not the name of any of the component manufacturers that are used in its constructionNewmar is responsible for their end productIf there is a problem with one of their suppliers, that should be an issue for Newmar to handle and not the owner of the coachOur original complaint dated October 22, therefore remains as stated
To reiterate our Newmar Dutchstar experienced an engine fire on August 9, On September 7th the fire inspectors representing Newmar Corporation, National Interstate Insurance Company, Freightliner Custom Chassis Corporation and Cummins Engine all concurred that the cause of the fire matched exactly what is described in Newmar Recall 16VMy husband attended the investigationThe power steering hose was routed too close to the starter so that it rubbed on the starter lugThe abrasion resulted in a short circuit, an electrical arc, and a power steering fluid leak resulting in a fire that burned through the power steering hose and later the diesel fuel line further fueling the fireThis recall did not include the manufacture date of our coach and therefore we had no knowledge of the recallIf we had been part of the recall our lives and property would not have been put at riskThis defect existed at the time of manufacture, could easily been seen and corrected, and is a result of poor quality control(Our coach already had a history of quality control issuesAttached you will find a list of quality control issues that were reported to Newmar and should have been detected before the coach was released from the factory) The reckless disregard for the safety of coach owners by not including our coach in this recall is unconscionable
Meanwhile our lives have been disrupted drasticallyWe had to find a house to rent in Washington State on a month by month basis which was very difficultWe are unable to enjoy our rv resort in Southern California this fall and winter where we are membersWe were unable to travel this summerWe are unable to spend time with our new grandchild who is a four hour drive away from our Southern California locationOur out of pocket expenses are approaching $10,Newmar has not offered to help us with any of our expensesHad Newmar replaced our coach as requested our lives would have returned to and we would not be living this nightmareRepairs are only scheduled to begin now and there is no guarantee that our coach will be available by January, five months after the incident
Our insurance company cannot make us whole by repairing our motorhome for a number of reasons including:
Diminished Value resulting from the history of an engine fire and the significant repairs that follow
The strong possibility of undiscovered damage due to the diesel and electrical fire
Our fear of living in what has proven to be an unsafe motorhomeSince there was a low level of quality control with this coach, other serious problems will likely arise

Initial Business Response /* (12210, 7, 2016/07/11) */
*** ***
Revdex.com OF NORTHERN INDIANA *** *** ***
Fort Wayne, IN XXXXX
Re: *** and *** ***
Case #XXXXXXXX
Dear Ms***
The undersigned represents Newmar Corporation, and as such, I have been asked to respond
to the claim by Ms*** in Case #XXXXXXXXNewinar has been in contact with Ms*** and her attorney to state simply Newmar disagrees with the allegations and complaints made by Ms***We are continuing to work with her legal counsel to try to resolve the matter but do so as a goodwill gesture, not because of any admission of accuracy as to the allegations madeIf you have any further questions, please do not hesitate to contact the undersigned
Sincerely,
Final Business Response /* (1000, 20, 2016/08/08) */
Re: *** and *** ***
Case XXXXXXXXX
Dear Ms***
The undersigned represents Newmar Corporation, and as such, I have been asked to respond to the claim by Ms*** in Case #XXXXXXXXNewrnar has been in contact with Ms*** and her attorney to state simply Newmax disagrees with the allegations and complaints made by Ms***We are continuing to work with her legal counsel to try to resolve the matter but do so as a goodwill gesture, not because of any admission of accuracy as to the allegations madeIf you have any further questions, please do not hesitate to contact the undersigned

Initial Business Response /* (1000, 5, 2015/05/11) */
This letter is written in response to a correspondence sent to Revdex.com by Mr. [redacted]. Newmar Corporation has received your letter dated May 5, 2015.
We do appreciate Revdex.com taking the time to bring to our attention the owners request for...

further assistance. Newmar Corporation is in the process of communicating with Mr. [redacted] in regards to his concerns and we will work directly with him.
As always, it is Newmar's goal to work with our customers in a fair and efficient manner. We feel this has been extended to the owner and we will continue to do so in the future.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/18) */
THIS IS IN RESPONSE TO YOUR LETTER DATED MAY 11, 2015. YOUR INDICATION THAT ALL ITEMS HAVE BEEN REPAIRED IS INCORRECT. YOUR LAST REPAIR APPLIED TO THE AIR SYSTEM WHICH WAS TO REPLACE A PURGE AIR VALUE WAS UNSSUCESSFULL. THE COACH IS CURRENTLY SITTING FLAT AND BOTH GUAGES READ "0" AFTER LEAVING NORTH TRAIL, BEFORE I ARRIVED AT THE STORAGE FACILTY THE BOTTOM GUAGE WAS MORE THAN 'A WAY TO "0". THIS REPAIR WAS THE THIRD REPAIR ATTEMPT AND ALL THOSE WERE UNSUCESSFULL. AFTER THREE REPAIR ATTEMPTS, WHAT KIND OF ASSURANCES CAN YOU PROVIDE THAT A FOURTH WILL REPAIR THIS CONDTION?
YOUR INDICATION IS THAT YOU ARE NOT RESPONS1ABLE FOR CERTAIN COMPONENTS AS TF1EY ARE PROVIDIED BY A SUPPLIER TO YOU. WHILE MY RESURCH HAS SHOWN THAT YOU HAVE USED THAT DEFENSE IN NUMEROUS CASES IT SHOWS A LACK OF CONCEREN TO THOSE ITEMS THAT YOU ARE REIMBURSED FOR THOSE WARRANTIY EXPENSES, I FIND NO INFORMATION IN ALL MY PURCHASE MATERIALS THAT INDICATE AMOUNG OTHER THAN NEWMAR, PROVIDING THE WARRANTY AS TO THE CONSUMER. EVERY MANUFACTURE OF MOTOR VEHICLES DOES,THESAME THING YOU DO. THEY PURCHASE PARTS FROM SUPPLIERS FOR THE MANUFACTURE AND ASSEMBLEY OF THE VEHICLE. FOR NEWMAR TO STAND BEHIND THAT SUPLIERS CAUSES, ONLY FURTHER SUPPORTS MY CLAIM AS TO THE DURABILITY OF YOUR PRODUCT.
THE ISSUES LEADING UP TO THIS COMPLAINT AND ARE QUALFING ISSUES ARE:
L.F WINDOW, 4 REPAIR ATTEMPTS, 5TH REAPIR WAS TO REPLACE ASSEMBLY FOR EXCESSIVE WINDNOISE, STILL NOT ACCEPTABLE
. , .
L.F SEAT, 3 REPAIR ATTEMPTS; THEN REPLACED ASSEMBLY. SEAT WOULD NOT STAY 'UPRIGHT WOULD ROCK BACK AND FORTH. SAFTEY ISSUES WHEN DRIVING AS SEAT WOULD MOVE BACK 4-6 INCHES.
AIR SYSTEM GOES FLAT AND COACH GOES DOWN TO BOTTIVI 'STOP:3 REAPIRS ATTEMPTS AND 'EVEN AFTER GETTING FREIGHTLINER INVOLVED PROBLEM STILL EXISTS.

THIS ISSUE IS ALSO A SAFTEY HAZARD. WHEN THE AIR SUSPENSION GOES FLAT THE COACH IS VERY DIFFICULT TO DRIVE AND ROCKS FORWARD AND BACK. IT REQUIRES THE COACH TO BE BROUGHT TO A STOP. AFTER ROCKING THE LEVELING SYSTEM, THE SYSTEM WILL AIR BACK UP AND YOU CAN CONTINUE UNTILL IT OCCURS AGAIN. THE TIME OF OCCURANCE VARIES.
THE LAST REPAIR VIST. AN INSPECTION WAS DONE BY A NEWMAR REPPESENTIVE, AND AFTER IT THEY FOUND 28 MORE ITEMS TO REPAIR IN ADDITION TO THE 5 ITEMS THAT WERE SCHEUDLE. THE COACH WAS THERE OVER 2 WEEKS BEFORE I PICKED IT UP.
I HAVE GIVEN NUMERIOUS OPPORTUNITIES TO BOTH NEWMAR AND NORTH TRAIL TO REPAIR THE CONCERNS OF THE COACH. IT CONTINUES TO HAVE THE SAME CONCERNS WHICH AFFECT THE USE OF AND THE DURABILITY OF THE VEHICLE. AN EXAMPLE OF DURABILITY. THE DAY I TOOK IT TO NORTH TRAIL FOR THE PURGE VALUE THE WINDSHILD SUN SHADE WOULD NOT RETRACT. ANOTHER SAFTEY ISSUE AS I HAD TO DRIVE TO NORTH TRAIL WITH THE SHADE DOWN. THIS AFFECTED YOUR VISIBILTY FROM THE INSIDE OF THE COACH. THIS CONTINUES TO BE THE WAY THIS COACH IS. EVERY TIME YOU WOULD USE IT THE LIST OF PROBLEMS THAT WOULD OCCUR WOULD REQUIRE ANOTHER TRIP TO NORTH TRIAL.
I WOULD LIKE IT REPURCHASED AS I FEEL IT MEETS THE QUALIFICATIONS OF THE LEMON LAW. I RESPECTFULLY REQUEST AN ARBITRATION HEARING TO RESOLVE THE MATTER

Final Business Response /* (4000, 10, 2015/06/04) */
This letter is written in response to your reply letter concerning Mr. [redacted]. Newmar Corporation has received your letter dated May 19, 2015.
We do appreciate Revdex.com taking the time to bring to our attention the owners request for further
assistance. Newmar Consumer Affairs Department is in the process of communicating with Mr. [redacted] in regards to addressing and resolving his concerns and we will work directly with him.
As always, it is Newmar's goal to work with our customers in a fair and efficient manner. We feel this has been extended to the owner and we will continue to do so in the future.
Final Consumer Response /* (4200, 12, 2015/06/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Since the original complaint has been filed there has been an additional 2 repair attempts which both were unsuccessful to repair the condition with the air system. An additional repair attempt the week of 06/08 is currently scheduled. This makes 5 attempts to repair a condition which is a major SAFTEY issue. With all the sub suppliers involved no one can diagnose and repair the condition. I would like to have Newmar repurchase the coach as it has surpassed all the requirements for a vehicle to be repurchased. Newmar declined this as they indicate the problem is with the other manufacturers parts and therefore the responsibilitiy is not theirs.
I purchased the coach from a authorized dealer under the Newmar flag. I was not informed that if I have a problem Newmar would push the responsibility to a supplier and other than letters and phone calls that's as far as they will go. This is a very expensive unit and if Newmar is so sure of there position they should agree to a repurchase arbitration hearing and not sit back and point fingers at other suppliers. I don't think this is an unreasonable request and I guess it's time to see how serious Newmar is about customer satisfaction and standing behind their product.