Nexus 123

(The following was copy/paste by Revdex.com staff - LST)***March 1, 2018 Sent via E-Mail Only lou*** *** Revdex.com, IncEuclid Ave., 4th FlCleveland, OH 44115 Re* *** *** Case # *** Dear MrT*** I have conferred with
management and performed a review of MrR***'s fileMy clients records show that MrR***'s is still a current active applicant at The Element and his application was approvedMy client is sorry that MrR***s feels that he has had a less than satisfactory experience attempting to rent an apartment at The Element however my client does not have a record of either *** *** or MrR***s contacting the community to schedule MrR***'s move-inMy client's records do show that Leasing Consultant Mario S*** has attempted to contact MrR***s via telephone calls to schedule a moand to execute a lease agreement and has not received a response from MrR***sAs well, my client's records show an e-mail was sent on February 9, regarding information necessary to process a move-in. My client has no record of MrR***s cancelling his applicationIf MrR***s would like to cancel his application he is more than welcome to do soMrR***s can contact Assistant Property Manager Ashely M*** directly to cancel his applicationThe management contact phone number is *** and Ashely's extension is ***In the alternative MrR***s can send MsM*** an email at ***Once MrR***s has cancelled his application, my client would be happy to return his deposit and can refund the deposit directly to the debit card he used to pay for the depositA credit to his debit card would take 3-business days for it to show up on his account. If you have any questions, please feel free to contact me. Lydia DB*** Staff Attorney Cc: Lisa R*** Regional Director Shatoya M*** General Manager Ashely M***, Assistant Property Manager

This response was received by Revdex.com via email from the business (see attachment.)ForestCityLydia ** *** *** ***
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*** FAX www.forestcity.net July 25, 2017 Sent via E-Mail Only *** *** *** Revdex.com, IncEuclid Ave., 4th FlCleveland, OH 44115 Re: *** *** *** * *** Dear *** ***: I represent *** *** *** *** *** *** management agent for *** *** *** and Forest City Realty Trust, IncThe Complaint filed by *** *** *** was forwarded to my attentionI will review *** ***'s claims, resident file, and confer with management and corporate staffI anticipate responding fully within 5-business days. If you have any questions, please feel free to contact me. Yours truly,Lydia ** ***
*** *** Cc: Lauren *** *** ** Jamie *** *** *** Kristen ** *** *** ***

The business has made a proposal for a resolution to this complaintHere are the details of the business's proposal received by Revdex.com via email: (See attached documents.)ForestCity July 28, 2017 Sent via E-Mail Only ***
*** *** Revdex.com, Inc. Euclid Ave., 4th Fl. Cleveland, OH 44115 Re: *** *** *** * ***
Dear *** ***: I have conferred with management and corporate staff and performed a review of *** ***s resident filePlease find attached a letter dated July 28, that I have sent to MrLang notifying him that his Final Account Statement has been amended to reflect charges for rent through a day notice period instead of a day notice periodAs this is what *** *** requested as his desired settlement, we believe this settles the matter. If you have any questions, please feel free to contact me. Yours truly, Lydia ** *** *** *** Enclosure: July 28, Letter to *** *** Cc: Lauren *** *** *** *** Jamie *** *** *** (w/encl.) Kristen ** *** *** *** (w/encl.)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]