North End Motor Sales

misrepresentation of a productI bought a 2007 Ford [redacted] last April. In four to five months my transmission was gone. North End said they would charge me for the transmission only well after the [redacted] quote there were [redacted] dollars more than the quote when asked the extra money went to other repairs that were made on the car, still I am not unsure of the "other" repairs were. Then a couple more months pasted my motor on my back wiper broke an other added cost through now which I went to another mechanic and now the radiator went in my truck. North End sold me a vehicle in less than adequate condition, they misrepresented their product over charged me for their product. I am frustrated and angry over there product and service. Desired SettlementI am looking for some of the repair costs to be refunded to me.Business Response Contact Name and Title: [redacted]Contact Phone: XXXXXXXXXXContact Email: [redacted].COMWE WILL BE HAPPY TO HELP WITH ANY REPAIRS OR CONCERNS. WE HAVE NEVER BEEN CONTACTED AGAIN BY THIS CONSUMER AFTER 1ST REPAIR. PLEASE HAVE THEM CONTACT US AND WE WILL HELP THEM ANYWAY WE CAN. [redacted]

Saleswoman KIM [redacted] is WONDERFUL! From the moment I walked in there, North End Motors treated me with KID GLOVES! I am a first time car buyer, and I was nervous about making such a big purchase, to say the least. Kim sat me down, made me feel at ease, and helped me through the searching and buying process. Never pressured me, ever. We tried out a few cars, but the 2012 Kia Soul they had for sale just SANG to me! I had seen it on their website, and a webmaster for NEM chatted with me right away a few nights before - amazing how they had someone monitoring the web even through to the wee hours of the morning - who knew? I had had a few cars in mind and she patiently let me test drive all of them. When I decided to get the SOUL she was so happy for me; she courteously introduced me the Sadia, the finance manager. Sadia went over EVERYTHING with me and never rushed. She explained the numbers to me clearly and distinctly, and never talked down to me or intimidated me with finance jargon. Great affordable extended warranty plans. The papers passed smoothly and I was able to finance with a really great local bank. Never once was I pressured to "put money down" as most dealers do. I did put some money down enough to get a decent car payment every month, and they were able to work with my tight budget. Phil, Kim's Manager and Lou, the Sales Manager, also helped me break down the numbers and made me feel welcome in every possible way. I had to go back a few times during the buying process and EVERY SINGLE TIME they made me feel like a member of the family. Kim has a GREAT personality and, while being extremely professional and courteous, she also handled me with respect and gratitude. She is an ASSET to this organization, and speaks for the organization in general. Kudos also to Hereida [redacted] in the Service department for ironing out last minute car issues, which really weren't a big deal in the first place...and talk about DEAL...I drove out of there with a gently used well-maintained pristine condition Kia Soul for under $12,000! Their low prices and wide selections are the best around! If I could give Kim and North End six stars, I would. And for a small fee, free oil changes for life! Thank you North End Motors for a pleasurable buying experience! - BONNIE M