Northeast Synthetic Turf

On 7/25/23 I contracted with Tom McNamara owner of Northeast Synthetic Turf Co. to install artificial turf around my pool and to install a putting green. I was told once they started it would be 4-5 days, and they would start in a couple weeks. On 8/9/23 they drop off a roll of turf. They no showed until 10/19/23. They were 90% finished on 11/8 and I paid the balance. BIG MISTAKE. They promised to come back in the spring and spread Bio Fill on the green, and take care of any problems because of the late fall installation. During the winter, the seams separated, 3 cups in the putting green lifted above the green by an inch, the putting turf separated from the border turf, there were ridges in the turf that needed to be stretched out. I've contacted him since March and still not repaired. The final person to come finish the repair was Matt Francis a project manager. He came to my front door and told me he had to bring new turf for the putting green because, in his professional opinion, it would never roll correctly and would not fit properly. Matt tried his best to put the putting green in place and make it acceptable, but there are nails and blocks all over the place and Matt finally gave up. Tom of course disputes this, saying Matt meant the base material was incorrect. He brought the last 5-7 yards to finish the putting green. Since this process started I've called or texted 30+ times. It's been 11 months, there has been at least 12 no shows where Tom promised he or his men would be here. He continues to promise he will repair, yet he never shows up. $16,000 later, I've yet to do a single putt, it's unusable.
One star is too much. I highly advise anyone looking for a putting green to look ELSEWHERE. I'd love for him to finish what he started, install a new putting green, do the Bio fill he promised at no charge or give me my money back.

I should have read and listened to your negative reviews Tom. Your company never showed up to do the project, and still have not refunded my money. I wrote the $9000 check 6/30 and have not seen a penny from you back yet. I have filed a Civil Case against you in the Clinton MA Courthouse and submitted a BBB Complaint. Please refund my money so I can move on from this.

I am having difficulties hearing back from John the owner. He cashed my $9,000 deposit check weeks ago, and has missed the start date of 7/19/23. I was not notified of the delay until the actual start date of 7/19. I afforded John many opportunities to be honest with me, as he had things come up that caused the delay.

As of now I have not heard back on any of my calls or texts for the past three days. Initially on the start date he offered my money back, but since I am so far behind at this point I cannot start over with a new company.

I am just hoping to hear back and they get started soon.

Someone please contact me!

Thanks!

Poor workmanship, did not deliver product and installation as promised, failure to correct problems expressly covered in warranty.
BUYER BEWARE! I did not pay attention to past reviews and my project was a complete disaster. A few weeks after installation last May, I began having significant problems with the turn ultimately blowing off in a windstorm last October. After over 80 text messages since he would not answer my phone calls, and threatening him with a lawsuit, he finally came back two week ago to reinstall the turf. This re-installation was no better as it is already coming up, there is a large noticeable seam that impacts the putting surface and the cups are crowned. He will no doubt respond to this as he did with other similar reviews by saying I was unreasonable in my expectations.

Paid $5,000.00 as deposit on $10,000.00 backyard green in Oct 2018. Still no green or money back.
Tom came to my house and quoted me $10,000.00 on a backyard putting green. He required 50% deposit of $5,000.00 which I gave him back in Oct 2018. Green was supposed to be installed by Thanksgiving last year. Kept putting it off on bad weather at the end of the year. Now, still no green or my money back. Have texted back and forth with him saying he ran into financial trouble and that he got screwed by an auto dealership, blah blah blah. Was supposed to get me my money back. Still have not seen a dime. Over a year now.

Thomas M is the owner of this company. I am very sorry I did not do my research before calling him. He came to my house and gave me a quote for a turf installation and then pressured me to get my 50% deposit in right away so he could schedule the installation quickly. Not only did he not install within the contracted timeframe - he strung me along for over a year. He then promised to refund me my deposit of almost $5000 but has never paid me a dime. His deceitful and disgraceful business practice caused me many months of worry and stress. No Turf and no refund. He used every excuse in the book. Please do not make the same mistake. Avoid Northeast Synthetic Turf and this man.

Paid 1375 deposit for work back in March 2018, have been put off repeatedly. Now refund of deposit is not being processed.
Company is now called NewEngland Synthetic Turf.
Most likely to deflect the fact that they have scammed others previously under the previous company names.
All of the complaints online seem identical to mine.
Met with owner in March and gave him a deposit check for installation of sports net in yard. Started text and phone contact to set up actual date of installation in early April. Have long string of text messages describing why the job is being put off. I finally lost patience this month and asked that the supplies that he said he had already obtained be delivered. That did not happen (because he does not have the supplies). I asked for the deposit back and he mysteriously decided to claim he is out of the country and cannot give the money back.

the principal/salesperson that we dealt with is an outright *** and did not complete the job as promised.
We contracted for an indoor putting green. On three separate occasions, I waited for them to arrive for installation and they did not show up. They never called to cancel and caused me to rearrange my day and cancel appointments so that I would be home for them. In addition, I boarded my dogs on three occasions so that they would not be in the way during installation. Each time they cancel, they did not call to tell me and when I finally got in touch, there were lie after liIe. I am a very fair person and I know that life gets in the way sometimes and if they would have called me, that would have been fine. They finally did arrive and installed my putting green but put it down like a piece of carpeting. It did not contain the indulations that it was supposed to have and the owner, *** told me that he would bring the additional piece and install it the following week. Since then it has been lie after lie. Two months later and I still do not have the project finished. What I do have is a list of lies telling me that it was shipped first by him to the wrong address and then by his brother as well as other lies in between. This guy is just a *** and honestly