Nouvalift

Firstly we would like to apologize for your negative experience with our company. Upon reviewing your information, we have gone ahead and given you a full refund. We have also removed your information from our subscription list so you will no longer be charged or receive our product. We hope this...

resolves any issue you may have that should you have any questions in the future, that you do not hesitate to reach out to us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Order Number:[redacted]Ordered on 11/05/201602:10amDear [redacted],This email is to inform youthat we have received your request to return your order of Satin YouthInstant First REBILL , which was originally purchased on 11/05/2016 02:10amfor the total amount of $99.95. We have also issued you an RMA...

number:[redacted]that you can use for future reference.If you have any questions aboutthis notification or if you feel you are receiving this in error, pleasefeel free to contact our Customer Service team.

Firstly, we would like to apologize for the negative experience you've had with our company. We have reviewed your information and have issued you a full refund. Please allow the proper time for this transaction to go through. We have also removed your name from our subscription list so you will no...

longer be charged or receive our product. We hope this resolves any issues you may have.

We apologize that you have has a less than satisfactory experience with our company. We have refunded you these charges and removed you from our subscription list. Please allow a few days for this to reflect upon your account. Let us know if you have any further questions or concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and as long as the charges are reversed in a timely matter, find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We have gone ahead and proceeded with your refund. We apologize that your experience with our company and customer service was subpar. In our system, I can see that you have been refunded as of 09/08/2016 for the amount of 89.95$ transaction ID [redacted]).  Your account has been...

canceled, so you will no longer receive and products and will not be further charged. Again, we would like to apologize for your negative experience. If you need any further assistance, please don't hesitate to call.

After reviewing your account, we have gone ahead and refunded all of the charges. In addition we have removed you form our subscription list. Please allow a few business days for this to reflect upon your account. We apologize for the inconvenience and let us know if you have any further questions...

or concerns.

We apologize you had a negative experience with our company. After reviewing the account, we have issued a refund for these charges. Please allow a few days for this to reflect upon your account. In addition, we have removed your name from our subscription list. Let us know if you have any...

further questions.

Firstly, we would like to apologize for the negative experience you've had with our company. Upon reviewing your information we have issued you a full refund. Some of the transactions have already been issued while some of the others didn't get refunded through our online service, for these, you...

will receive a check to you in the mail. Please allow the proper time for your refunds to be posted to your account and for your check to arrive as these aren't over night transactions. We have also removed your information from our subscription list so, you will no longer receive our product or be charged.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We are sorry for your negative experience with our company. We have reviewed your information and have issued you a full refund. We hope this resolves your issues.

We are very sorry for your negative experience with our company. Upon reviewing your information we can see that the refunds did not go through. We will be sending you a physical check in the mail. We hope this solves any issues you have. Please do not hesitate to reach out to us if you have any more concerns.

Complaint: [redacted]
I am rejecting this response because: I have talked with the bank again today and they have not received any credit.  They said a transaction identification number cannot assist them.  It has been 14 days.  I do not believe that that you have sent the money to the bank.  I will be glad to send your products back to you.  I opened the cream, but it wasn't until the day before I realized you were charging $99.95.  I never touched it again.  I never opened the eye serum.  As I said previously, I thought it would be samples for the small fee.  Please send me a return label or return number and I will send them return receipt/certified mail so it can be verified that you did receive your product.  I will expect a full refund for both the cream ($99.95) and  the eye serum.($89.95) for a total of $189.90.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

First, we would like to apologize for the negative experience you've had with our company. We would like to let you know that we have refunded you in full and have removed your name from our subscription list. Again, we would like to extend our sincerest apologies, if you need any further...

assistance, do not hesitate to reach out to us.

Greetings, again we would like to apologize fr the negative experience you've had with us. We have checked our system again for you and it shows that you have indeed been refunded in the amount of 99.95$, we are adding the transaction ID related to this refund (which was issued on 9/29/2016) and is as follows:  Trans-ID: [redacted]. Unfortunately, as stated in our original response, since you did not call us within the 14 day grace period, and you still have not returned our product, we cannot issue you a refund for the 89.95$ purchase. We at Nouvalift believe that the refund in the amount of 99.95$ (which was issued on 9/29/2016) was a more than fair. We hope this response will clear up any further confusion. Please allow your bank time to process your refund. If you need anymore help in the future, please do reach out to us, we are more than happy to help.

First, we would like to apologize for the negative experience you had with our company, customer satisfaction is something we strive for and are disappointed we could not provide for you. By submitting your order, you consent to having read and agreed to our Terms & Conditions and after your 14...

day trial period (which you stated in your complaint that you read and knew about) has expired, being enrolled in our membership program which is $99.95 a month plus shipping. You can cancel any time by calling 855-337-5679. Unfortunately, we cannot refund you the full amount as you have kept our product and have received a 50% discount on it. We hope this helps and again, extend our sincerest apologies.

[redacted], We apologize that you've had a negative experience with our company. After reviewing your account, we have attempted to refund you the charges totaling in $199.90. Due to an error with our system, we were unable to refund you these charges electronically. Therefore,...

we will issue you a manual check refund of the charges and mail it to your home address at:  [redacted]  Manual check refunds typically go out once a week via our customer service center. Please allow a few business days for the check to be issued and mailed to your home address. Additionally, you have been removed from our subscription list and will not be billed recurring. Once again, we apologize for the inconvenience. Please do not hesitate to contact us with any further questions or concerns.