I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The form response does not satisfy the extra energy and mileage that I had to drive to a second store to purchase the needed parts.Additionally, there is a discrepancy on the refund For the purchase on 10/and return on 10/I was refunded the full amount of $70.39.However, for the purchase on 10/and return on 10/27, I was refunded the amount with a difference of -$ Regards, [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] We would like to offer Mr [redacted] a $gift card for this issueWe will also address this concern with the Field Leadership Team over this Store locationWe appreciate being advised of this so we have the opportunity to correct this going forwardIf this is acceptable then we ask Mr [redacted] confirm his address provided as the best location for the gift card to be sent toOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
In regards to the complaint that Mr [redacted] has filed we would like to respond further We have reviewed the information provided and would like to apologize for the inconvenience caused to our customer We do require a battery to test bad in order to do a warranty exchange, as we want to ensure we are fixing the correct problem Due to the opportunity received, will be mailing our customer a check for $as a one-time courtesy He can be expecting it in the mail in 7-business days Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] We have been unable to locate any purchase or refund made under the name and number provided, but would like to try to give advisement on what may have happenedWe would advise that refunds normally take 3-business days and for most banks that does not include holidaysMr [redacted] ’s bank may have recognized Lee Jackson Day on 1/13/and Martin Luther King Jr Day on 1/16/which could’ve delayed the refund additional daysWe would like to verify if the refund has been received as of yetWe can reach out and work with that store location’s field management in attempt to correct any potential issues going forward and if Mr [redacted] would like we could arrange a call back to him from District ManagerOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] We see record that we spoke with Mr [redacted] previously on this issueWe last assisted concerning this issue in March of this year and exchanged the shocks without receipt as a final courtesyDue to not having the receipt then we would be unable to assist further with the exchange of this productCustomers are required to keep the receipt provided to them for their warranty purposesOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience caused to our customer Per Advance Auto Parts Limited Warranty Policy, wear and tear is not covered This can be found under the “What is Not Covered” section of the Advance Auto Parts Limited Warranty Policy online: [redacted] Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Although you were kind enough to include your current warranty, that is not to say that that is the same wording as it was in 2013, my complaint is not so much about your policy now, although the wording on the online ad states that the brake pads that you list as limited lifetime, in actuality only have a day warranty, you would be better off purchasing the year warranted brake pads where you actually get a year, and they are cheaperMy main complaint is that in the past you did indeed replace them when they wore out, I had the receipt, and the warranty should have been honored, it was notThe good news for me, is that Advance is not the only auto parts store around, and seeing as I have older vehicles and will need plenty of parts for them, well I have other sources to get my parts, I know that will still honor the warranty as it was, and I'm sure they will be glad to get my businessOh, and by the way, I talked to your customer service, I know that the new policy only started months ago, so yes, my brake pads should have been replaced, but it's your loss
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience our customer receivedWe are engaging the leadership team over the store to use this as a coaching opportunity, and we appreciate our customer letting us know Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Ms [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations The district manager over the store, ***, has spoken with the customer regarding her issue with her wiper motor*** advised the customer that when installing wiper blades it is not possible to damage the linkage or motor to the wiper*** also spoke with the store and [redacted] who both confirmed they did not mention to the customer the team member could have damaged the motor upon installationHe also explained the motor's are typically damaged when they are used during heavy snowstorm or when there is ice or frost on the windowDuring ***'s conversation with the customer, he stated, she became upset and began to raise her voice, not allowing him to continue the discussionStating she also used unprofessional language during their phone call which then prompted *** to end the callWe consider this matter resolved as the customer has been informed by both the district manager, as well as [redacted] , there is not a possibility we damaged the linkage or motor
Thank you for providing us with the opportunity to address the complaint that [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We would like to apologize for the inconvenience our customer has experienced We have reached out to the store manager, ***, and he has been in contact with [redacted] regarding the situation Our last update from [redacted] indicates he has contacted [redacted] and provided an alternator at a discounted price.Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
Thank you for providing us with the opportunity to address the complaint from our customer Ms***It is important for us to hear from our customers as we strive to meet their expectations We have reviewed the information provided and would like to apologize for the inconvenience caused to our customer We have researched the opportunity and were able to locate both orders that the customer referenced Order # [redacted] had an initial authorization hold for $ We were able to cancel the part that was placed for store pickup; however, we were unable to cancel the flex fan that was being shipped directly from the vendor We have manually released this authorization hold so the customer will receive this part for free The second Order # [redacted] was also a split order with one part being picked up in store and the other being shipped There was an initial authorization hold for the entire order amount of $ An authorization is only allowed to be captured against one time and we don’t charge before items shipOnce the customer picked up the repair manual at the store we settled for $ The system then re-authorizes for the difference between the settlement and initial authorization This process is normally seamless, however, the issuing bank is responsible for closing the authorizations after we settle on themOnce all authorization holds fall off, our customer will only be charged $total, which is the correct amount Due to the inconvenience caused to our customer, we would like to send a $gift as a goodwill gesture to the customer’s address on fileOnce accepted, we ask that our customer please allow 7-business days for processingThis gift card can be used in any of our store locations Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr***We have contacted the manufacturer of the product and advised the issueThey confirmed that they are shipping the missing washers to Mr***The time frame that was advised to us is by the end of this upcoming weekWe have refunded the order $for the inconvenienceOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I very much appreciate Advance Auto performing a very rapid response to resolving this matterI will continue to be a life long customer Regards, [redacted]
We appreciate Mr [redacted] sending the receipt and testing slipsWe will issue a check in the amount of #to the address provided via the Revdex.com ( [redacted] The check is typically made within 1-business days and then we advise 7-business via standard mailOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that the customer has filedIt is important for us to hear from our customers and we will strive to meet your expectationsWe have reviewed the information and apologize for the inconvenience this has caused the customer Any pre-existing prorated warranties would still be in eligible for a discount even though Advance Auto Parts does not offer new prorated warrantiesWe will work with our field management regarding this store location to prevent future issues from taking placeWe would also like to assist the customer concerning this issueIf we can be provided with an original receipt we would be happy to assist with the prorated discount off a new batteryIf a new battery has already been purchased then we would request that receipt as well to assist furtherOur promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
Thank you for providing us with the opportunity to review the information from Mrs [redacted] - [redacted] This claim has already been investigated and reviewed with our 3rd party Insurance Company [redacted] Mrs [redacted] - [redacted] is a customer of a dealership where she purchased her vehicle, they are a Professional Customer of Advance Auto PartsThe accident occurred at/on the dealership’s premisesShe filed a claim for damages to her vehicle and it was subsequently denied by our claims examinerI’ve attached the letter that was sent to the dealership regarding the examiners findings after speaking with Mrs [redacted] - [redacted] , and Mrs [redacted] - [redacted] should have also received a similar letter from [redacted] Based on the information she provided to the examiner, our Insurance Company denied the claimDue to these findings, we are not able to assist further on this opportunityHowever Mrs [redacted] - [redacted] can file a claim with her auto insurance carrierIf her carrier determines there is any liability on our driver, they may decide to file a subrogation claim with [redacted] or resolve the matter through an arbitration forumThank you for the opportunity to share our original finds on this claim
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We apologize for the delayed response back to this issueWhile the warranty policy covers replacement of the part only, and does not extend to labor or any other incidentals, we will offer as a goodwill gesture the requested $A reference number for this check request which we have submitted is [redacted] You may call [redacted] optionoption for any questions regarding this, but the check should be processed on Friday 9/2/and should arrive within business days as we have requested an expedited shipment Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We request that Mr [redacted] provide us, or help us find his original proof of purchase for the freon so we can better review his request, and take it for consideration.Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] Send check for $ to address *** [redacted] ** [redacted] ***
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The form response does not satisfy the extra energy and mileage that I had to drive to a second store to purchase the needed parts.Additionally, there is a discrepancy on the refund For the purchase on 10/and return on 10/I was refunded the full amount of $70.39.However, for the purchase on 10/and return on 10/27, I was refunded the amount with a difference of -$ Regards, [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] We would like to offer Mr [redacted] a $gift card for this issueWe will also address this concern with the Field Leadership Team over this Store locationWe appreciate being advised of this so we have the opportunity to correct this going forwardIf this is acceptable then we ask Mr [redacted] confirm his address provided as the best location for the gift card to be sent toOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
In regards to the complaint that Mr [redacted] has filed we would like to respond further We have reviewed the information provided and would like to apologize for the inconvenience caused to our customer We do require a battery to test bad in order to do a warranty exchange, as we want to ensure we are fixing the correct problem Due to the opportunity received, will be mailing our customer a check for $as a one-time courtesy He can be expecting it in the mail in 7-business days Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] We have been unable to locate any purchase or refund made under the name and number provided, but would like to try to give advisement on what may have happenedWe would advise that refunds normally take 3-business days and for most banks that does not include holidaysMr [redacted] ’s bank may have recognized Lee Jackson Day on 1/13/and Martin Luther King Jr Day on 1/16/which could’ve delayed the refund additional daysWe would like to verify if the refund has been received as of yetWe can reach out and work with that store location’s field management in attempt to correct any potential issues going forward and if Mr [redacted] would like we could arrange a call back to him from District ManagerOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr [redacted] We see record that we spoke with Mr [redacted] previously on this issueWe last assisted concerning this issue in March of this year and exchanged the shocks without receipt as a final courtesyDue to not having the receipt then we would be unable to assist further with the exchange of this productCustomers are required to keep the receipt provided to them for their warranty purposesOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience caused to our customer Per Advance Auto Parts Limited Warranty Policy, wear and tear is not covered This can be found under the “What is Not Covered” section of the Advance Auto Parts Limited Warranty Policy online: [redacted] Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Although you were kind enough to include your current warranty, that is not to say that that is the same wording as it was in 2013, my complaint is not so much about your policy now, although the wording on the online ad states that the brake pads that you list as limited lifetime, in actuality only have a day warranty, you would be better off purchasing the year warranted brake pads where you actually get a year, and they are cheaperMy main complaint is that in the past you did indeed replace them when they wore out, I had the receipt, and the warranty should have been honored, it was notThe good news for me, is that Advance is not the only auto parts store around, and seeing as I have older vehicles and will need plenty of parts for them, well I have other sources to get my parts, I know that will still honor the warranty as it was, and I'm sure they will be glad to get my businessOh, and by the way, I talked to your customer service, I know that the new policy only started months ago, so yes, my brake pads should have been replaced, but it's your loss
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience our customer receivedWe are engaging the leadership team over the store to use this as a coaching opportunity, and we appreciate our customer letting us know Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that Ms [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations The district manager over the store, ***, has spoken with the customer regarding her issue with her wiper motor*** advised the customer that when installing wiper blades it is not possible to damage the linkage or motor to the wiper*** also spoke with the store and [redacted] who both confirmed they did not mention to the customer the team member could have damaged the motor upon installationHe also explained the motor's are typically damaged when they are used during heavy snowstorm or when there is ice or frost on the windowDuring ***'s conversation with the customer, he stated, she became upset and began to raise her voice, not allowing him to continue the discussionStating she also used unprofessional language during their phone call which then prompted *** to end the callWe consider this matter resolved as the customer has been informed by both the district manager, as well as [redacted] , there is not a possibility we damaged the linkage or motor
Thank you for providing us with the opportunity to address the complaint that [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We would like to apologize for the inconvenience our customer has experienced We have reached out to the store manager, ***, and he has been in contact with [redacted] regarding the situation Our last update from [redacted] indicates he has contacted [redacted] and provided an alternator at a discounted price.Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
Thank you for providing us with the opportunity to address the complaint from our customer Ms***It is important for us to hear from our customers as we strive to meet their expectations We have reviewed the information provided and would like to apologize for the inconvenience caused to our customer We have researched the opportunity and were able to locate both orders that the customer referenced Order # [redacted] had an initial authorization hold for $ We were able to cancel the part that was placed for store pickup; however, we were unable to cancel the flex fan that was being shipped directly from the vendor We have manually released this authorization hold so the customer will receive this part for free The second Order # [redacted] was also a split order with one part being picked up in store and the other being shipped There was an initial authorization hold for the entire order amount of $ An authorization is only allowed to be captured against one time and we don’t charge before items shipOnce the customer picked up the repair manual at the store we settled for $ The system then re-authorizes for the difference between the settlement and initial authorization This process is normally seamless, however, the issuing bank is responsible for closing the authorizations after we settle on themOnce all authorization holds fall off, our customer will only be charged $total, which is the correct amount Due to the inconvenience caused to our customer, we would like to send a $gift as a goodwill gesture to the customer’s address on fileOnce accepted, we ask that our customer please allow 7-business days for processingThis gift card can be used in any of our store locations Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information and apologize for the inconvenience this has caused Mr***We have contacted the manufacturer of the product and advised the issueThey confirmed that they are shipping the missing washers to Mr***The time frame that was advised to us is by the end of this upcoming weekWe have refunded the order $for the inconvenienceOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I very much appreciate Advance Auto performing a very rapid response to resolving this matterI will continue to be a life long customer Regards, [redacted]
We appreciate Mr [redacted] sending the receipt and testing slipsWe will issue a check in the amount of #to the address provided via the Revdex.com ( [redacted] The check is typically made within 1-business days and then we advise 7-business via standard mailOur promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond
Thank you for providing us with the opportunity to address the complaint that the customer has filedIt is important for us to hear from our customers and we will strive to meet your expectationsWe have reviewed the information and apologize for the inconvenience this has caused the customer Any pre-existing prorated warranties would still be in eligible for a discount even though Advance Auto Parts does not offer new prorated warrantiesWe will work with our field management regarding this store location to prevent future issues from taking placeWe would also like to assist the customer concerning this issueIf we can be provided with an original receipt we would be happy to assist with the prorated discount off a new batteryIf a new battery has already been purchased then we would request that receipt as well to assist furtherOur promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
Thank you for providing us with the opportunity to review the information from Mrs [redacted] - [redacted] This claim has already been investigated and reviewed with our 3rd party Insurance Company [redacted] Mrs [redacted] - [redacted] is a customer of a dealership where she purchased her vehicle, they are a Professional Customer of Advance Auto PartsThe accident occurred at/on the dealership’s premisesShe filed a claim for damages to her vehicle and it was subsequently denied by our claims examinerI’ve attached the letter that was sent to the dealership regarding the examiners findings after speaking with Mrs [redacted] - [redacted] , and Mrs [redacted] - [redacted] should have also received a similar letter from [redacted] Based on the information she provided to the examiner, our Insurance Company denied the claimDue to these findings, we are not able to assist further on this opportunityHowever Mrs [redacted] - [redacted] can file a claim with her auto insurance carrierIf her carrier determines there is any liability on our driver, they may decide to file a subrogation claim with [redacted] or resolve the matter through an arbitration forumThank you for the opportunity to share our original finds on this claim
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We apologize for the delayed response back to this issueWhile the warranty policy covers replacement of the part only, and does not extend to labor or any other incidentals, we will offer as a goodwill gesture the requested $A reference number for this check request which we have submitted is [redacted] You may call [redacted] optionoption for any questions regarding this, but the check should be processed on Friday 9/2/and should arrive within business days as we have requested an expedited shipment Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We request that Mr [redacted] provide us, or help us find his original proof of purchase for the freon so we can better review his request, and take it for consideration.Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] Send check for $ to address *** [redacted] ** [redacted] ***