Nu Choice

To Whom it may concern: Our company experience a lost of many information due to a system crash A letter was sent to [redacted] explaining to him that his packages information was one of which was lost in the disruption of our system crash and the information of the original order had to be reentered into the systemThe system is now back on lineHowever, we are experience some delay We are working day and night to get back on trackWe received a letter from [redacted] requesting his package and it is schedule to be shipped out on July **, with a credit of $ We understand that apologize for the lost of time and that the credit can not make up for him not receiving his packages Thank you for you time and patience in this matterSincerely, Maxine M [redacted] Nu Choice Inc

To Whom It May concern: [redacted] ordered a packages from Nu Choice Packages May **, On another date in May [redacted] called and states that she was the mother of [redacted] and had been moved to an facility and lost his packages privilege and if we could send the packages to him in JuneWe explained to her that Our company experience a lost of many information due to a system crash and the information of the original order had to be reentered into the systemThe system is now back on lineHowever, we are experience some delay We are working day and night to get back on track [redacted] called and states she wanted a refund and then she called back to say she wanted the packages to be shipped and when she called to get a refund it set back the processing of the order this is why [redacted] had not received his order as yet The packages was processing and send out on July **,and will be delivered on July **, A credit of $was sent to [redacted] We understand that apologize for the lost of time and that the credit can not make up for him not receiving his packages Thank you for you time and patience in this mattersincerely, Maxine M [redacted] Nu Choice Inc

I do not recommend ordering products from this companyI placed a significant large order with them over a month ago to be shipped to an inmate and have not received my itemsAfter several phone calls to the company I've been given the run around and poor excusesI wasn't aware they are not part of the Revdex.com leading me to believe they are not trustworthy

To Revdex.com:When we noticed the snyder chips was order by a customer and we were out of stock and those items was discontinued because of less demand we notified [redacted] at once by email that the item which was ordered was not in stock and was discontinued and a full refund would be issued to his form of payment We also went ahead and started processing his refund and He should see the refund reflected in is next statement Thank you for you time sincerely yours, Customer servicesNu Choice

We received [redacted] 's order on April **, and the order was delayed due to a computer system error and his information was lost to us until the system was up again After going thru the original order form to find his information we wrote [redacted] to notify him of the difficulties our company was facing and if he was willing to wait for the order or should we issue a refund and we received no response We then later receive a call from a family member about his order and we explained to her about the problem and that it was now fixed she then in turned told us to send the package and we did so The Package was delivered and we received no further calls so we assumed the order was receivedWe do business with the New York State inmate Community which is third party There are times when the orders do not reach us until much later after the inmates give their order forms and request for approval by the facility and they assumed that we received those orders much soon than we doIn the package we have sent [redacted] a letter again apologizing for the situation and a credit for the delay Thank you for your time in this matter Sincerely, [redacted] NU CHOICE INC

Revdex.com:At this time, I have not been contacted by NU Choice regarding complaint ID [redacted] .Sincerely, [redacted] ***

[redacted] [redacted] [redacted] sans-serif;"> I have read [redacted] ComplainIn the Nu Choice Packages catalog it clearly states that if you are a inmate making an order please place the DIN number next to your name (this number helps the officer to identify you because there are other people with the same names) this number was not clearWe also send out a letter notifying him that a product is out of stock this also took time for a response, Which we got no responseWhen the packages was returned we then became aware that the information was incorrectWe then research got the right information and send the package out at no extra costI am very sorry for the inconvenience but if we had the right information [redacted] would have receive his package soonerThank you for giving us this time to respondThis packages was redelivered on January *, Sincerely, [redacted] Nu Choice

Revdex.com: Although I did not receive any emails from the business (as they claimed to have sent in their response to Revdex.com), I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I know the company's response is that they experienced a loss of information and sent a letter to [redacted] in regards to the mishap.He has necer received and correspondence from Nu Choice via mail nor did I ever receive any call backs from the voicemail messages I let in regards to the status of his order/packageI also want to reiterate that he was told by a representative of Nu Choice his package was being mailed the next business day from when he calledIf that was true then he should've been affected by their system glitch due to his package being "ready" for shipmentAgain, I have read their response and would prefer to have a full refund sent to [redacted] ***This mishap has been going on for months and im not trusting the fact that now a package has been sent out on July [redacted] as they stated or feel comfortable with having a credit of $because we will no longer use this company In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I know the company's response is that they experienced a loss of information and sent a letter to [redacted] in regards to the mishap.He has necer received and correspondence from Nu Choice via mail nor did I ever receive any call backs from the voicemail messages I let in regards to the status of his order/packageI also want to reiterate that he was told by a representative of Nu Choice his package was being mailed the next business day from when he calledIf that was true then he should've been affected by their system glitch due to his package being "ready" for shipmentAgain, I have read their response and would prefer to have a full refund sent to [redacted] ***This mishap has been going on for months and im not trusting the fact that now a package has been sent out on July [redacted] as they stated or feel comfortable with having a credit of $because we will no longer use this company In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

To whom it may concern:Our company experience a lost of many information due to a system crash A letter was sent to [redacted] explaining to him that his packages information was one of which was lost in the disruption of our system crash and the information of the original order had to be reentered into the systemThe system is now back on lineHowever, we are experience some delay We are working day and night to get back on track [redacted] order is schedule to be sent out on July **, with a credit of $ We understand that apologize for the lost of time and that the credit can not make up for him not receiving his packages Thank you for you time and patience in this mattersincerely, Maxine M [redacted] Nu Choice inc

To Whom It May concern: [redacted] ordered a packages from Nu Choice Packages May **, On another date in May [redacted] called and states that she was the mother of [redacted] and had been moved to an facility and lost his packages privilege and if we could send the packages to him in JuneWe explained to her that Our company experience a lost of many information due to a system crash and the information of the original order had to be reentered into the systemThe system is now back on lineHowever, we are experience some delay We are working day and night to get back on track [redacted] called and states she wanted a refund and then she called back to say she wanted the packages to be shipped and when she called to get a refund it set back the processing of the order this is why [redacted] had not received his order as yet The packages was processing and send out on July **,and will be delivered on July **, A credit of $was sent to [redacted] .We understand that apologize for the lost of time and that the credit can not make up for him not receiving his packages Thank you for you time and patience in this matter.sincerely,Maxine M [redacted] Nu Choice Inc

Revdex.com:At this time, I have not been contacted by NU Choice regarding complaint ID [redacted] .Sincerely, [redacted]

To [redacted] : Our company experience a lost of many information due to a system crash [redacted] called and spoke to some one in regards to the delay of the packages we explained to her that her information was one of which was lost in the disruption of our system crash and the information of the original order had to be reentered into the system she explained that she would get back to us and we did not hear from her and did know she wanted a refund until nowThe system is now back on lineHowever, we are experience some delay We are working day and night to get back on track [redacted] refund is in the processing stage she should receive her refund in weeks after her bank process itWe understand that apologies for the lost of time and this can not make up for her relative not receiving this packages Thank you for you time and patience in this matterSincerely, Maxine M [redacted] Nu Choice Inc