Dear Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I will not return to their establishment in Elmhurst, NY for the fourth time to have the malfunction light repaired. The drive from my home is over an hour and a half (without traffic) one way, and they have long wait times (we waited TWO HOURS to be serviced during our last visit and ONE HOUR when they attempted to fix it before that). Additionally, there was no explanation as to why their [redacted]ndividual, [redacted] (who is [redacted] the company if I'm not mistaken) told me that tires WOULD BE COVERED by Mercedes. As previously shared, that was the caveat to me purchasing the vehicle and I asked about that FOUR times during my contemplation of purchase and confirmed it twice during the purchase process while sitting in the Finance office. Finally, and most importantly, I didn't wait five months to attempt to rectify this. I contacted Queens Auto Sales three times AFTER going there for the third time to have the malfunction light repaired. ALL of my messages went unreturned - messages were left with [redacted] and the lady who replaced [redacted]. I was hung up on when I called for the fourth time yesterday. In my opinion, their apology to YOU is half-hearted and a bare minimum approach to rectifying this situation, which I'm sure they "get away" with frequently since most people don't take the time to complain. My time is valuable and I choose to believe, obviously niavely, that people are honest in their word. Clearly [redacted] is not honest and that business runs without consistent integrity. Their suggestion is not to my satisfaction as I will NOT return to Queens Auto Sales for a fourth time. They didn't fix it during the previous three attempts so why would a fourth attempt be worth my time? I look forward to an alternate solution and still stand by my intial request. Thank you,[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]
*
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Hi, I do not believe it is constructive or worth either of our time to go on disputing this matter any further. We stand by our position as far as all matters are concerned. We do NOT ever deliver cars with hazardous tires nor do we intentionally make any empty promises. We, however will again apologize for any delays or bad experience the customer might have incurred while trying to resolve this matter. Lastly and more importantly, we agree to settle this matter and will send a check for $ 500 to resolve all and any open disputes with this customer. Customer understands that by cashing the check no further claims shall be made against Queens Auto Sales or any of its employees and we shall consider any disputes or issues closed and resolved. Once again, we appreciate your business and hope that we showed our care and great customer experience by agreeing to settle this matter. Thank you, [redacted]
Dear, sir/madam we always stand behind our vehicle and repair any issue come up after sale to best of our ability and that's just who we are. Please find this response as an apology and an open invitation for the customer to bring in the vehicle and we all address all repair work under New York...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Dear Customer,
We are sorry to hear about your experience with your insurance. We, however, have absolutely NOTHING to do with your insurance or your brokerage deal.
We do NOT ever get involved in any type of insurance sells or brokerage; if you purchased an insurance trough a broker you...
should handle with the broker directly or make any complaints to him or his company not us. We sell cars and cars only and we make that clear to all of our customers.
We suggest that you contact your broker and resolve this matter with him/them directly... as we really have no involvement either directly or indirectly with insurance and do NOT profit or solicit the business.
Your business is highly appreciated.
Thank you,
[redacted]
Dear Sir/Madam, We assure you that all of our vehicles are well inspected before each sale; Part of that process is to have a min of 50% thread life left in the tires before passing inspection (in accor[redacted]ce with NY state law). We sincerely apologize about the way...
our team handled the customer over the phone; and we will take disciplinary actions against those mentioned in the complaints after we investigate further. We stand behind our product, and we will do our best to satisfy our customers within reason. Please bring the car to us and allow us to fix any light or engine issues that might have arised free of any charges.. (as courtesy). Sadly, we can't accommodate the request to replace tires as that is NOT covered under any warranty implied; we however would be willing to help the customer locate inexpensive tires at wholesale prices.. The car was in the customers possession since June 2014, that's a 5 months period before the claim was done; it is simply unrealistic to simply agree to any demands made after such a long period elapsed. Please accept our sincerest apologies about the bad experience and misunderstanding that might have occurred during your visit.Please let us know if there's anything else we can do to assist you, Thank you, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[[redacted] didn't explained to me on December **,2014, the day I bought the car that both ATP/ETCH 10K POLICY and SERVICE CONTRACT were optional. It was when I realize that it optional and went back to him to cancel both the ATP/ETCH 10K POLICY and SERVICE CONTRACT that he told me that I can only cancel the SERVICE CONTRACT but can't cancel the ATP/ETCH 10K POLICY. I case here is once I was not made aware on the day I bought that both ATP/ETCH 10K POLICY and SERVICE CONTRACT were optional, they must refund both to meAn amount of $1,976.00 for the serice contract has reflected on my account. I think I deserve FULL refund for both ATP/ETCH 10K POLICY and SERVICE CONTRACT since I was not MADE AWARE they were OPTIONAL on the day of buying the car.Thank you.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear [redacted],
We stand behind our product one hundred percent. If someone is not happy with their purchase we make every effort to make our customers happy with reasonable demands.
As you know we are a new York dealer so we only do NY safety inspection which this vehicle passed but for some...
reason if there was an issue with the vehicle (Given the nature of a used car under our state lemon law) all of our customers are covered on certain mechanicals of the vehicle.
I will be happy to provide you with the information if you like on the coverage's; however you must give us an opportunity to rectify any issues that you might have with your purchased car. Please feel free to bring the vehicle to our dealership to get it repaired at any time within the terms agreed upon. Now given the circumstance you being an out of state customer we can offer you our internal rate on things that are covered.
Please feel free to contact me so we can resolve this matter promptly.
[redacted]
###-###-####
Dear Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I will not return to their establishment in Elmhurst, NY for the fourth time to have the malfunction light repaired. The drive from my home is over an hour and a half (without traffic) one way, and they have long wait times (we waited TWO HOURS to be serviced during our last visit and ONE HOUR when they attempted to fix it before that). Additionally, there was no explanation as to why their [redacted]ndividual, [redacted] (who is [redacted] the company if I'm not mistaken) told me that tires WOULD BE COVERED by Mercedes. As previously shared, that was the caveat to me purchasing the vehicle and I asked about that FOUR times during my contemplation of purchase and confirmed it twice during the purchase process while sitting in the Finance office. Finally, and most importantly, I didn't wait five months to attempt to rectify this. I contacted Queens Auto Sales three times AFTER going there for the third time to have the malfunction light repaired. ALL of my messages went unreturned - messages were left with [redacted] and the lady who replaced [redacted]. I was hung up on when I called for the fourth time yesterday. In my opinion, their apology to YOU is half-hearted and a bare minimum approach to rectifying this situation, which I'm sure they "get away" with frequently since most people don't take the time to complain. My time is valuable and I choose to believe, obviously niavely, that people are honest in their word. Clearly [redacted] is not honest and that business runs without consistent integrity. Their suggestion is not to my satisfaction as I will NOT return to Queens Auto Sales for a fourth time. They didn't fix it during the previous three attempts so why would a fourth attempt be worth my time? I look forward to an alternate solution and still stand by my intial request. Thank you,[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]
*
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Hi, I do not believe it is constructive or worth either of our time to go on disputing this matter any further. We stand by our position as far as all matters are concerned. We do NOT ever deliver cars with hazardous tires nor do we intentionally make any empty promises. We, however will again apologize for any delays or bad experience the customer might have incurred while trying to resolve this matter. Lastly and more importantly, we agree to settle this matter and will send a check for $ 500 to resolve all and any open disputes with this customer. Customer understands that by cashing the check no further claims shall be made against Queens Auto Sales or any of its employees and we shall consider any disputes or issues closed and resolved. Once again, we appreciate your business and hope that we showed our care and great customer experience by agreeing to settle this matter. Thank you, [redacted]
Dear, sir/madam we always stand behind our vehicle and repair any issue come up after sale to best of our ability and that's just who we are. Please find this response as an apology and an open invitation for the customer to bring in the vehicle and we all address all repair work under New York...
lemon law. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Dear Customer,
We are sorry to hear about your experience with your insurance. We, however, have absolutely NOTHING to do with your insurance or your brokerage deal.
We do NOT ever get involved in any type of insurance sells or brokerage; if you purchased an insurance trough a broker you...
should handle with the broker directly or make any complaints to him or his company not us. We sell cars and cars only and we make that clear to all of our customers.
We suggest that you contact your broker and resolve this matter with him/them directly... as we really have no involvement either directly or indirectly with insurance and do NOT profit or solicit the business.
Your business is highly appreciated.
Thank you,
[redacted]
Dear Sir/Madam, We assure you that all of our vehicles are well inspected before each sale; Part of that process is to have a min of 50% thread life left in the tires before passing inspection (in accor[redacted]ce with NY state law). We sincerely apologize about the way...
our team handled the customer over the phone; and we will take disciplinary actions against those mentioned in the complaints after we investigate further. We stand behind our product, and we will do our best to satisfy our customers within reason. Please bring the car to us and allow us to fix any light or engine issues that might have arised free of any charges.. (as courtesy). Sadly, we can't accommodate the request to replace tires as that is NOT covered under any warranty implied; we however would be willing to help the customer locate inexpensive tires at wholesale prices.. The car was in the customers possession since June 2014, that's a 5 months period before the claim was done; it is simply unrealistic to simply agree to any demands made after such a long period elapsed. Please accept our sincerest apologies about the bad experience and misunderstanding that might have occurred during your visit.Please let us know if there's anything else we can do to assist you, Thank you, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[[redacted] didn't explained to me on December **,2014, the day I bought the car that both ATP/ETCH 10K POLICY and SERVICE CONTRACT were optional. It was when I realize that it optional and went back to him to cancel both the ATP/ETCH 10K POLICY and SERVICE CONTRACT that he told me that I can only cancel the SERVICE CONTRACT but can't cancel the ATP/ETCH 10K POLICY. I case here is once I was not made aware on the day I bought that both ATP/ETCH 10K POLICY and SERVICE CONTRACT were optional, they must refund both to meAn amount of $1,976.00 for the serice contract has reflected on my account. I think I deserve FULL refund for both ATP/ETCH 10K POLICY and SERVICE CONTRACT since I was not MADE AWARE they were OPTIONAL on the day of buying the car.Thank you.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear [redacted],
We stand behind our product one hundred percent. If someone is not happy with their purchase we make every effort to make our customers happy with reasonable demands.
As you know we are a new York dealer so we only do NY safety inspection which this vehicle passed but for some...
reason if there was an issue with the vehicle (Given the nature of a used car under our state lemon law) all of our customers are covered on certain mechanicals of the vehicle.
I will be happy to provide you with the information if you like on the coverage's; however you must give us an opportunity to rectify any issues that you might have with your purchased car. Please feel free to bring the vehicle to our dealership to get it repaired at any time within the terms agreed upon. Now given the circumstance you being an out of state customer we can offer you our internal rate on things that are covered.
Please feel free to contact me so we can resolve this matter promptly.
[redacted]
###-###-####